The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not received my product after more than 20 Days after 'purchase
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Response from Petit-Fernand
Good morning Fabiana, We are very sorry about this. One of our operators will be in touch with you later today to be able to help you. See you soon, Chiara Petit-Fernand
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Aska
Rating: 4 out of 5
All ok..........
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Response from Petit-Fernand
Good morning, Thank you for sharing your experience. Your opinion is important. See you soon? Chiara Petit-Fernand
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Julien DUFRANE
Rating: 3 out of 5
The order was easy to place, but complicated to send and receive. The delivery times quoted are not always correct.
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Response from Petit-Fernand
Hello Julien, Thank you for your feedback. We are sorry to hear that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Alexia Poggioli
Rating: 4 out of 5
The shipping is fast and the labels are super and pretty .??
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Response from Petit-Fernand
Hello Alexia, Thank you very much for your review, which makes us very happy. See you soon for a new order! Have a nice day, Elise, C-MonEtiquette
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TOPPUTO K.
Rating: 1 out of 5
I have not received my product and I have the confirmation email but I am not able to find my order in the website profile for orders. It would be great if someone contacted me to help me
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Response from Petit-Fernand
Hello, Thank you for your message, A member of our team will contact you to help. Kind regards, Chiara Petit-Fernad
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SF
Rating: 4 out of 5
Shipping very long. And the letter arrived broken and opened.
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Response from Petit-Fernand
Hello Sarah, We are sorry that the delivery took longer than expected. We are actually in France, so the delivery is longer than in Germany. We have just contacted you to get more information. Have a nice day, Elise, EsIstMeins
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María Luisa López Hoces
Rating: 4 out of 5
I like these labels because they don't need ironing and they are not customizable, as a complaint I liked the sizes that were there before better than the ones they have now.
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Response from Petit-Fernand
Hello Maria Luisa, Thank you for your loyalty ? Hello, Camille Petit-Fernand
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Karine Pertays
Rating: 4 out of 5
Very fast, very pretty labels, very practical sticky version on clothes.
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Response from Petit-Fernand
Hello Karine, Thank you for trusting us and leaving us a positive review. It means a lot to us. Have a nice day, ???? Elise, C-MonEtiquette
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PopClient
Rating: 4 out of 5
Never received my order, they replied to my email offering me a new order or a refund, quick response and kind staff! Thank you
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback. We are always here to help you and your satisfaction is our priority. Have a nice day, ? Elise, C-MonEtiquette
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Giada
Rating: 4 out of 5
Order arrived fast and on time
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Response from Petit-Fernand
Good morning Giada, Thank you so much for choosing us for your order and for writing a positive review. We are very pleased with it! ?? Have a great day, Chiara, Petit-Fernand
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Anónimo
Rating: 4 out of 5
Long delivery time
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Response from Petit-Fernand
Hello, We are sorry for this delay in delivery by Correos. We hope that everything is still to your liking :) Good day, Camille Petit-Fernand
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Kgykgfukkjfryiokhvdfjk
Rating: 4 out of 5
I always order them for my children, I had a problem with my order not arriving, I contacted them and they sent it back super fast and free of charge, I love them.
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Response from Petit-Fernand
Hello, Thank you very much for trusting us ! We are delighted that you like them ? Hello, Camille Petit-Fernand
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Kiki
Rating: 3 out of 5
I'm a bit disappointed because the self-adhesive labels don't always stick well and I had to use several for one garment.
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Response from Petit-Fernand
Hello Hakila, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you so that we can offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Clémence Thomas Alliez
Rating: 1 out of 5
The gourd is leaking and you haven't responded to my request for a return and refund.
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Response from Petit-Fernand
Hello Camille, We're sorry to hear that you're having trouble with your gourd. However, we have not received any emails or calls from you informing us of this problem. However, we have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Célanie Yvon
Rating: 4 out of 5
Fast, simple and efficient. As much for the personalization as for the reception of the product. I just need to add a few little characters that I find limited, otherwise it's very good.
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Response from Petit-Fernand
Hello Célanie, Thank you very much for your valuable feedback. We'll be sure to take note of your suggestion. ?? Have a nice day, Elise, C-MonEtiquette
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Patrick GOURDON
Rating: 3 out of 5
The site asks for a delivery address that you fill in, and finally sends the parcel to another location far, far away from the one you want, and a day later than promised. Tip: don't pay extra for delivery.
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Response from Petit-Fernand
Hello, We are very sorry that you have experienced difficulties with the delivery of your order. Unfortunately, we have no influence over the postal service and carriers. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Licia
Rating: 4 out of 5
Punctual and quite fast shipping service. The labels are not what they used to be. They come off after a few washes
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Response from Petit-Fernand
Good morning Licia, Thank you for your message. We are glad you are satisfied with the shipment and service. If you have any further questions about the labels, please do not hesitate to contact our customer service. We are available to help you :) Chiara Petit-Fernand
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Mireille
Rating: 4 out of 5
Hello, I'm sorry I can't track the shipment of my order, it's a shame... If the result is really up to my expectations. Thank you very much.
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Response from Petit-Fernand
Hello Mireille, We're sorry to hear that you're unable to track the progress of your order. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Tiphanie Peyssonnerie
Rating: 1 out of 5
I bought 2 sets of snack boxes and water bottles, one for my daughter in 2020 and one for my son in August 2023 for a total of 90. After 4 months of use, my son's box is cracked and the bottle cap broken. I was kindly told that the purchase was more than 3 months old, so it was no longer their problem, but they gave me a 20% discount code for a new order! Unacceptable considering the price of the products! I'd already had a problem with my daughter's water bottle and had to buy a new cap. In short, not up to scratch!
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Response from Petit-Fernand
Hello Tiphanie, Thank you very much for your feedback. As mentioned in our e-mail exchanges, we have a warranty period to respect (see GTC). In spite of this, we have nevertheless granted you a commercial gesture by way of compensation. We're sorry if our gesture and our response are not to your liking. Nevertheless, we wish you a pleasant day. Elise, C-MonEtiquette
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Laura P.
Rating: 1 out of 5
Made an order on 19th Feb - it's now the 13th Mar and my order still hasn't arrived.
Response from Petit-Fernand
Hi Laura, We are really sorry for that. We have already send you replacements (without additional costs), as you did not enter your house number when you placed your order. We hope you received them very soon! Our customer service is always available to help. Kind regards, Chiara Petit-Fernand
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Mélanie Martin
Rating: 3 out of 5
Labels are difficult to separate from self-adhesive inserts
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Response from Petit-Fernand
Hi Melanie, Thank you very much for your feedback. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sarah Descamps
Rating: 3 out of 5
Nice, intuitive website. Fast shipping, but ecologically very shocking. I ordered 4 boxes of snacks, which were shipped in 2 cartons with tape firmly attached, even though all 4 boxes fit easily into a single carton. A waste of cardboard, Scotch tape and space in transit. It's worth noting, however, that the products are protected by cardboard rather than plastic bubble-wrap.
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Response from Petit-Fernand
Hello Sarah, Thank you very much for your feedback. We'll make a note of it and pass it on. Have a nice day, Elise, C-MonEtiquette
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Isabelle
Rating: 3 out of 5
So. Glad to have received the booklets of labels, except that I had to dismantle the two booklets ordered because the names of the children were mixed up, fortunately my husband saw it, not too cool ???
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. However, you can indicate when you order that you would like separate notebooks. You can also call us next time to make sure this is taken into account when assembling the booklets. Have a nice day, Elise, C-MonEtiquette
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MIOT BILLAUX
Rating: 4 out of 5
Excellent, a very pleasant and understanding person on the phone. Thank you very much.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback. We're always here to help you in any way we can. ?? Have a nice day, Elise, C-MonEtiquette
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pammam
Rating: 3 out of 5
I've been ordering all these labels for years, and the girls are delighted to be able to choose everything, from the color to the decoration.
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Response from Petit-Fernand
Hello Pascale, Thank you for your feedback. Unfortunately, after checking, we can confirm that you ordered self-adhesive labels for objects and not for clothing. Have a nice day, Elise, C-MonEtiquette
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Elodie Gobert
Rating: 1 out of 5
Didn't receive the labeled package
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Response from Petit-Fernand
Hello Élodie, Thank you for your feedback. We have just contacted you to get more information about this delivery problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Alain Tim
Rating: 4 out of 5
Hello I am satisfied with the speed of delivery ... The new label models are not as good as before but still suit me ?? Thanks ? Alain Dilbeek Belgium
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Response from Petit-Fernand
Hello Alain, Thank you very much for your positive review and your suggestion, which we will take note of. Have a nice day, ? Elise, C-MonEtiquette
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monia
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello Monia, Thank you very much for your feedback. We are sorry to hear that your order did not arrive. After checking, you asked for a refund, which was made this morning by customer service. Have a nice day, Elise, C-MonEtiquette
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Val?rie
Rating: 4 out of 5
I made a mistake. I ordered labels to stick on the clothes and not to iron? Too bad my daughter's leaving Saturday morning, it's too late!
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Response from Petit-Fernand
Hi Valérie, Thank you very much for your feedback. However, we hope that you will be able to use these labels in the future. ?? Have a nice day, Elise, C-MonEtiquette
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Katharina H.
Rating: 4 out of 5
The stickers are very sturdy and very well printed. The different layouts also make them very flexible. Unfortunately, some of the adhesive labels do not stick to every fabric when washed or generally. But this is not always the case.
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Response from Petit-Fernand
Hello Katharina, Thank you for your order and your review. I have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Ginette in Toulouse
Rating: 4 out of 5
Fast and efficient service. Apparently good quality labels. Time will tell. Thank you.
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Response from Petit-Fernand
Hello Ginette, Thank you for trusting us with your order. We hope you will be completely satisfied with your order. Have a nice day, ? Elise, C-MonEtiquette
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hubert huleux
Rating: 3 out of 5
Very small bag a little disappointed
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Response from Petit-Fernand
Hello Élodie, Thank you very much for your feedback. However, all the dimensions of the bag you ordered can be found in the product description on our website. Have a nice day, Elise, C-MonEtiquette
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Maude
Rating: 4 out of 5
Very good quality products, delighted with my order. Just a pity that the snack box is difficult to open by my son's little hands (and even a little for me, you need strength in your fingers ^^).
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Response from Petit-Fernand
Hello Maud, Thank you very much for your feedback. We hope you won't have any problems with this box. We're here to help, so please feel free to contact us at any time. Have a nice day, Elise, C-MonEtiquette
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Alexandra Saychanh
Rating: 4 out of 5
I ordered a personalized water bottle for my daughter. I was very happy to receive it, and was first and foremost impressed by the finish. I found it very high quality! However, it seems that we received a faulty stopper. The after-sales service was very responsive and immediately sent us a new one, which we're waiting for :) Thank you
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Response from Petit-Fernand
Hello Alexandra, Thank you very much for your feedback. We have just contacted you to get more information on this subject. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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NK
Rating: 4 out of 5
The order to Germany went really well.
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Response from Petit-Fernand
Hello Natalie, Thank you very much for your great note, which we are very pleased about. Have a nice day, ? Elise, EsIstMeins
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Manuella
Rating: 4 out of 5
Very happy, fast shipping and very nice labels!
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Response from Petit-Fernand
Hello Manuella, Thank you very much for your positive note which makes us very happy. ?? We wish you a pleasant day. Elise, C-MonEtiquette
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audguil
Rating: 3 out of 5
The labels are lovely, too bad the envelope arrived all wet. I hope they're not damaged.
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Response from Petit-Fernand
Hello Audrey, We've just contacted you to get more details about the status of your order. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Alexandra Mausen-Bertemes
Rating: 4 out of 5
The website is great. The only downside is that shipping takes a very long time. For our order, we had to wait 10 days!
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Response from Petit-Fernand
Hello Alexandra, Thank you for leaving us a positive review. We're sorry that the shipment took longer than expected, but unfortunately, we have no influence over the post office. ?? However, we hope you are completely satisfied with your order. Have a nice day, Elise, C-MonEtiquette
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marine Anne
Rating: 1 out of 5
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
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Response from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Alessia
Rating: 4 out of 5
I have been buying labels from them for a few years now. They should just improve the envelope where they ship that is not rainproof. Otherwise super! ??
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Response from Petit-Fernand
Good morning Alessia, Thank you for sharing your experience. We are happy that you are satisfied with the labels and thank you for your advice. Your opinion is important. See you soon ? Chiara Petit-Fernand
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