The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, Thank you so much for your positive feedback, it means a lot to us! ???? Beautiful day to you, Elise, C-MonEtiquette
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Magali
Rating: 4 out of 5
The labels are great!
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Response from Petit-Fernand
Hello Magali, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast service and good quality. Small bug in the account connection, no access to the ...
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Response from Petit-Fernand
Hello Delphine, We're delighted to hear that your order has met your expectations. You can contact us regarding your customer account problem so that we can help you. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Myriam Bué
Rating: 1 out of 5
Order arrived too late and therefore useless!
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Response from Petit-Fernand
Hello Myriam, We are very sorry that your order arrived late. We hope you enjoy our products. Have a nice day, Camille C-MonEtiquette
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laetitia
Rating: 1 out of 5
Order arrived very late compared to what was said on the site. If I had known, I wouldn't have taken it because now it's useless. It's a shame
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Response from Petit-Fernand
Hello Laetitia, We are very sorry that your order has been affected by the recent transport delays. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Jacqueline
Rating: 1 out of 5
I'm sorry to rate so low. I have systematically experienced delays in deliveries and production. Each time I order, it's a new adventure. It's a pity because the quality of the product is top notch.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have experienced delays. Further to our exchange, this is an occasional problem that will not be repeated on your next order. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello Federica, Thank you for your message. Following our telephone conversation, I can confirm the return of your order. You can return it to us as soon as you receive it :) Have a nice day, Camille C-MonEtiquette
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Emanuela
Rating: 4 out of 5
On-time delivery!
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Response from Petit-Fernand
Good morning Emanuela, Thank you for sharing your opinion, We are happy that you are satisfied with the shipment. Your opinion is important. Have a good day, ? Chiara Petit-Fernand
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Gilda Morales
Rating: 1 out of 5
I ordered a set of 30 clothing labels and followed the ironing procedure with the paper. To my great surprise, the label came off half of the garment at 60° in the washing machine, and completely in the dryer. I'm thinking of ordering no more and looking elsewhere.
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Response from Petit-Fernand
Hello Gilda, We're very sorry to hear that your labels are coming unstuck. We've contacted you to discuss the problem and provide you with a suitable solution. Once applied, our labels should not come off your fabrics in this way. Have a nice day, Camille C-MonEtiquette
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LAPLAGNE
Rating: 4 out of 5
Quality labels
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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ANJA
Rating: 4 out of 5
I have ordered the labels again for my boys because they are easy to wash and the design is simply beautiful
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Response from Petit-Fernand
Hello Anja, Thank you very much for your order and your kind review. It's just perfect that you like our products. ?? Have a nice day, Elise, EsIstMeins
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Roxane Levenesse
Rating: 1 out of 5
Late dispatch of labels (ordered 11 days before my son's departure for snow class) labels received in letterbox when my son had already left. Not only did I waste money, but I had to find a fallback solution (thanks Amazon).
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Response from Petit-Fernand
Hello Roxane, Thank you for writing to us. We are very sorry that your labels arrived after your son had left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
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STIEVENART AURELIA
Rating: 4 out of 5
Fast delivery, order conformed to my request. Practical and easy to use. Thank you
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Response from Petit-Fernand
Hello Aurélia, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Virginie Erny-Simon
Rating: 4 out of 5
Happy with the results and the different label formats
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your positive feedback! ?? We wish you a lovely day, Elise, C-MonEtiquette
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Claire- Marie Masdupuy
Rating: 3 out of 5
Not satisfied, product too slow to arrive, I ordered it and it took 2 weeks to arrive, right on the day my daughter left on her trip.
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Response from Petit-Fernand
Hello Claire-Marie, We are very sorry that your order arrived on the day your daughter left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
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Edwina Kruk
Rating: 4 out of 5
The items ordered are beautiful, well finished and of high quality! I recommend them. If I had to say one small "negative" point, it would be that the delivery time is a bit long.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, it means a lot to us! We're sorry that delivery took longer than expected ???? Have a nice day, Elise, C-MonEtiquette
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Corine B
Rating: 4 out of 5
Easy to order, fast shipping, fair price, simple application. The quality will depend on use.
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
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Izie
Rating: 4 out of 5
The labels are very pretty and perfectly match the visuals on the website. However, the iron-on labels are impossible to attach unless the iron is extremely hot (I have a steam iron, so I can't attach the iron-on labels). In this case, only self-adhesive labels are suitable. They hold up relatively well to machine washing.
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Response from Petit-Fernand
Hello Izie, Thank you very much for your positive comment. The iron-on labels do indeed hold up under a 200° iron, as indicated in the instructions. We're delighted to read that you like our products?!?? Good day, Elise, C-MonEtiquette
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Melanie Patey
Rating: 1 out of 5
Order placed but not processed in time ( 48h as indicated) and therefore delayed dispatch. (1 week later) I was not informed and had to call myself to find out the status of my order. Not satisfied with the service.
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Response from Petit-Fernand
Hello Melanie, We are very sorry about this production delay. We sent an e-mail to our customers to inform them of the delay, and we're sorry to see that you didn't receive it. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Julie Durocher
Rating: 4 out of 5
I'm pleased with the quality of the labels.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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NADIA
Rating: 1 out of 5
Order placed on January 11th, it's now the 28th and I still haven't received anything.
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Response from Petit-Fernand
Hello Nadia, Thank you for informing us. We're sorry to hear about this problem with the postal service, as your order has been shipped on our end. We have just contacted you by phone and e-mail to provide you with a solution. Have a nice day, Camille C-MonEtiquette
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Laura Fournier
Rating: 1 out of 5
Received my order late. Bought it for my son's snow class and didn't receive it on time! I won't be able to use it.
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Response from Petit-Fernand
Hello Laura, We're sorry that your order arrived after your son had left. We hope that you will be able to use our labels for another occasion. Have a nice day, Camille C-MonEtiquette
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Jessica
Rating: 3 out of 5
The labels are pretty and well represented in a notebook, the only drawback is that I didn't receive the greaseproof paper as indicated on the notebook.
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Response from Petit-Fernand
Hello Jessica, Thank you for your message. We apologize for this oversight. For your information, you can replace our parchment paper with edible parchment paper. Have a nice day, Camille C-MonEtiquette
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Maëva VIDAL
Rating: 1 out of 5
The labels don't hold despite all the recommendations.
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Response from Petit-Fernand
Hello Maëva, Thank you for contacting us. Following our telephone conversation, I can confirm the return of your labels. Have a nice day, Camille C-MonEtiquette
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Dominique Zugmeyer
Rating: 4 out of 5
For my part, the labels stick better than my previous orders.
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Response from Petit-Fernand
Hello Dominique, Thank you very much for your feedback. We are delighted to see that you like your order! Have a nice day, ? Elise, C-MonEtiquette
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Natalie B.
Rating: 1 out of 5
Never received my product, I contacted them to try and find my order but still nothing. Don't buy from this website
Response from Petit-Fernand
Hi Natalie, Thank you for your message. A Petit-Fernand operator will contact you to help. Have a lovely day, Chiara Petit-Fernand
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Mme METTI SIMINA MAGDA
Rating: 1 out of 5
Labels ordered, never received. A disgrace! No email to explain, no refund offered, nothing!
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Response from Petit-Fernand
Hello, We are very sorry about this postal service anomaly. Your order has been shipped. Our customer service has contacted you by phone and email to help you. Have a nice day, Camille C-MonEtiquette
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NAIBEN
Rating: 3 out of 5
Rather long delivery but the product is of high quality and very attractive. I don't regret my purchase at all.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you like our products and we apologize for the delay in delivery. Have a nice day, Camille C-MonEtiquette
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ASG
Rating: 4 out of 5
Very nice labels for objects and garments. Too bad you can't reduce the label length any further. Otherwise very good quality. Very happy with the customizable snack box. Just the little box inside that my 2.5 year old daughter can't open by herself, so we can't use it at the moment.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We're sorry to hear that the labels are too long, but we hope you'll be able to use them properly. Have a nice day, Elise, C-MonEtiquette
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Marlène LABEILLE
Rating: 4 out of 5
Manufacturing time announced as less than 48 hours when it was almost 1 week. Fortunately, delivery was quicker. The labels are of good quality.
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Response from Petit-Fernand
Hello, We're sorry to hear that delivery took longer than expected, but we hope you're completely satisfied with your order...? Good day, Elise, C-MonEtiquette
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Celine Raucoules
Rating: 3 out of 5
Good experience but delivery time a bit long, too bad!
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Response from Petit-Fernand
Hello Céline, Thank you for your message. We are very sorry for the delay in delivery. We hope our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Julie Zimmermann
Rating: 4 out of 5
Less convinced than usual. The joystick seems blurred and the labels cracked a lot when glued...I never had this problem with my previous controls.
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Response from Petit-Fernand
Hello, Thank you so much for your feedback, we really appreciate it! ?? Have a nice day, Elise, C-MonEtiquette
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Hayley W.
Rating: 1 out of 5
Sent to wrong address. Thankfully the person who they delivered it to came to my door to give to me.
Response from Petit-Fernand
Hi Hayley, Thank you for your message. We will contact you today to undestand the issue. Have a nice day, Chiara Petit-Fernand
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Julia Caruceru
Rating: 1 out of 5
I still haven't received my order and have sent an email but no reply.
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Response from Petit-Fernand
Hello Julia, Thank you for contacting us. We're sorry to hear about your delivery problem with La Poste. Following your exchanges with our customer service department, we hope that the solution we have found for you is satisfactory. Have a nice day, Camille C-MonEtiquette
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Aurélie Rappez
Rating: 4 out of 5
Perfect except for the express delivery, which was not at all.
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear that the express delivery took longer than expected. Unfortunately, we have no influence over the Chronopost service. However, we have reimbursed you for the shipping costs. ?? Have a nice day, Elise, C-MonEtiquette
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Baboub
Rating: 1 out of 5
Order delay
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Response from Petit-Fernand
Hello Justine, Thank you for writing to us. We are very sorry for the delay and hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Eva Vigne
Rating: 1 out of 5
After three washes, the labels have peeled off. I'm disappointed with the quality of the product.
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Response from Petit-Fernand
Hello Eva, Thank you for your message. We're sorry to hear that your iron-on labels are coming off. Once they've been applied, they can't normally be removed. We've just got in touch with you to find out what's going on and provide you with a solution. Have a nice day, Camille C-MonEtiquette
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Marion Letailleur
Rating: 4 out of 5
Ordered for our daughter's first day of school. The design is great and there's a wide choice of creations. The fusible web holds super well and is very easy to make.
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Response from Petit-Fernand
Hello Marion, Thank you for choosing us for your order and for leaving us a review. We are very happy to read that you liked your order. ?? Have a nice day, Elise, C-MonEtiquette
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Silvia
Rating: 3 out of 5
Only the delivery time needs to be improved. Otherwise nothing to say
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Response from Petit-Fernand
Good morning Silvia, Thank you for sharing your opinion, your advice helps us understand our strengths and areas for improvement. We are glad you are satisfied with the labels. :) Good day, Chiara Petit-Fernand
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Berry STEPHANIE
Rating: 1 out of 5
Order never received! Order placed in December with delivery before Christmas! And still nothing!
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Response from Petit-Fernand
Hello Stéphanie, Thank you for writing to us. We have just refunded your order. We are very sorry. Have a nice day, Camille C-MonEtiquette
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