The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The quality of iron-on labels is poorer than before. They come off. Disappointed
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Response from Petit-Fernand
Hello, We're very sorry to hear that your iron-on labels have come unstuck. This is most likely a one-off production problem. We'll be in touch later today to help you. Have a nice day, Camille C-MonEtiquette
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Valentin Solano Cáceres
Rating: 1 out of 5
Late and wrong, a total disaster
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Response from Petit-Fernand
Hello Valentin, We apologize for this order error. I confirm that your order is on its way and the post office will not take long to deliver it. Good day, Camille Petit-Fernand
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Benedetta C.
Rating: 4 out of 5
ease of use of the site and customization, variety of themes, only "flaw" very long shipping in my case about 16 days.
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Ge
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, thank you for your comment. We are sorry that you did not receive your order, one of our operators will contact you later today so we can find a solution as soon as possible. Chiara Petit-Fernand
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Sara
Rating: 3 out of 5
The thermoadhesive labels for clothes have changed format and consequently the availability of characters has decreased (only 15 characters), and I have not been able to carry my daughter's full name and surname.
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Response from Petit-Fernand
Dear Sara, one of our operators will contact you later today to learn more about your experience with our products. Chiara Petit-Fernand
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Macarena Morales Aragón
Rating: 1 out of 5
I am not satisfied at all, at the first wash it fell off, so lousy.
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Response from Petit-Fernand
Hello Macarena, It is not normal that your labels fell off after the first wash. We will contact you to help you with this situation. Good morning, Camille Petit-Fernanf
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Ana
Rating: 4 out of 5
The product, although a bit pricey is great, the new designs are very nice!!!! And the labels last a long time, I've been using them for over 7 years now! The order takes much longer than usual, more than 15 days is too long.
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Response from Petit-Fernand
Hello Ana, It's a pleasure to read your message ! Thank you very much for your confidence ? Camille Petit-Fernand
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sara
Rating: 1 out of 5
I placed an order ahead of time so that I wouldn't have to wait for school to start. It never arrived. I had to make a claim, which delayed the arrival of my order.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that you were shocked by the delay in delivery by Correos. We hope that the new shipment we have made for you is to your liking. Good morning, Camille Petit-Fernand
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Lidia A.
Rating: 1 out of 5
Product never received!
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Response from Petit-Fernand
Dear Lidia, we are sorry for this anomaly. One of our operators will contact you within the day to resolve the incident as soon as possible. Good day, Chiara Petit-Fernand
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charlene
Rating: 4 out of 5
The steel gourd is top-notch. High quality and attractive, customizable design. Small drawback: the rather high fdp and the black plastic stoppers which break very easily (the 2nd broken here!).
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Claudia
Rating: 4 out of 5
Very nice and good products, receiving time a little too long
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Laura A.
Rating: 1 out of 5
It never came to me
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Response from Petit-Fernand
Good morning Laura, we are sorry that you did not receive your order. One of our operators will contact you later today to find a solution together. See you soon, Chiara Petit-Fernand
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Julia D
Rating: 3 out of 5
Self-adhesive labels don't stick very well. However, they were stuck on as instructed on the garment labels. After 2 washings, all labels were removed. Quite disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels have come unstuck. The quality of our products is our priority, so we will contact you today to help you. Have a nice day, Camille C-MonEtiquette
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Erika Lizandara
Rating: 3 out of 5
Because I paid to have it delivered in 48 hours and it took longer!
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Response from Petit-Fernand
Hi Erika, We are sorry that SEUR has delayed the delivery of your order. I can confirm that we have reimbursed you for the shipping costs you paid. However, as for our products, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Elena C.
Rating: 1 out of 5
Very bad experience, purchased a custom water bottle in late August and it never arrived, they told me they provided a refund and I still haven't even received that! Never again, I strongly advise against making a purchase.
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Response from Petit-Fernand
Good morning Elena, we are sorry for what happened. Regarding the refund, I confirm that we have made it. The timeline for receiving it is 7 to 10 working days. One of our operators will contact you within the day. Good day, Chiara Petit-Fernand
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Maria
Rating: 1 out of 5
I paid for expedited shipping,but the package still arrived to me as classic shipping,5 days later!!!!
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Response from Petit-Fernand
Good morning Maria, we are truly sorry for this delay. One of our operators will contact you later today to find a solution together. Chiara Petit-Fernand
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Cristina
Rating: 1 out of 5
Arrived much later than the money paid er express shipping
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Response from Petit-Fernand
Dear Cristina, a customer service representative will contact you later today to find a solution together. We are very sorry for the delay encountered. Good day, Chiara Petit-Fernand
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MICHELA V.
Rating: 4 out of 5
The labels are of very good quality, both the labels for objects and the ones to stick on clothes. Highly recommend.
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Clarisse PAYET
Rating: 4 out of 5
I'm delighted with the practicality of the labels, which hold up to washing and drying. But I think you have to be careful when ironing the label because I have a label that came off after a day.
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Matsiuk V.
Rating: 1 out of 5
I never got it, sorry but this time I can't say anything positive
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Response from Petit-Fernand
Good morning, we are very sorry to read that you did not receive uil your order. One of our operators will contact you within the day to promptly find a solution together. Good day, Chiara Petit-Fernand
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Marina F.
Rating: 1 out of 5
I paid fast shipping 9.50 but it was not fast at all (48h)
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Response from Petit-Fernand
Good morning Marina, we are sorry that your order did not arrive on time. One of our operators will contact you later today. See you soon, Chiara Petit-Fernand
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Nas
Rating: 1 out of 5
Disappointed by the personalized boxes, it's a simple sticker stuck on the box, I could have done it myself and the price is quite for the item. Too bad the box looks so cute on the website. I wouldn't recommend this site again.
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Response from Petit-Fernand
Hello, We are sorry to learn that our product does not correspond to your expectations. The stickers are personalized for our lunchbox so that the children can change them over time to suit their tastes. We still hope that the quality of our product meets your expectations. Have a nice day, Camille C-MonEtiquette
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Elisabetta L.
Rating: 3 out of 5
The labels are beautiful. But the package took at least 15 days to arrive
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Response from Petit-Fernand
Good morning, thank you for your comment. We are glad that you enjoyed our product. We apologize for the delay you experienced in the delivery time and thank you for your patience. Good day, Chiara Petit-Fernand
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Claire Majerus
Rating: 3 out of 5
Hello, Normally I am completely satisfied. However, this time, there were duplicate labels and others were not there that I had ordered. It's a shame. The quality is also sometimes not the same.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the order you received is not what you asked for. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
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Nurcan I.
Rating: 1 out of 5
The processing time was 5 working days instead of 48 hours! Delivery time by post one week within Germany! After a long wait, the stickers were much smaller than pictured/imagined. Conclusion: better to print them out yourself at DM or rossmann
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Response from Petit-Fernand
Hello, we are sorry that it has taken longer than expected. ?? We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
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Safiatou
Rating: 4 out of 5
The stickers are very nice
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Response from Petit-Fernand
Hello, Thank you very much for your message? Hello, Camille Petit-Fernand
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ELISA
Rating: 3 out of 5
Until the order was completed on the site everything was perfect. Then in the shipping status it kept saying DELIVERED PRIORITY MAIL which is not clear whether it was delivered to the shipping service or to the user. Attempts made to get a response were all null and void....
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Response from Petit-Fernand
Good morning Elisa, thank you for your comment and your opinion. We are sorry that you encountered problems with the delivery, we hope you are still satisfied with your order. Customer service remains dsponibile for any clarification. Chiara Petit-Fernand
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Laura
Rating: 4 out of 5
Beautiful labels...some after several washes come off!
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Carine PARCQ
Rating: 3 out of 5
Satisfied with the product. But very long delivery time... My first order was received in 5 days, this one in 3 weeks ...
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived so late. However, we are delighted that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Carla Quiroga Redondo
Rating: 3 out of 5
Delivery too slow
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
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sabrina D.
Rating: 4 out of 5
Service a little slow but by contacting customer service they reassured me that they would ship it as soon as possible. Response: I have already received it some time ago. Thank you very much
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Response from Petit-Fernand
Good morning Sabrina, thank you for your comment. We hope to receive your order as soon as possible. We remain diponibile for any clarification.
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Erica L.
Rating: 4 out of 5
Ordered September 12 I have not received anything yet. I REMEMBER THAT TALKING WITH ASSISTANCE THEY SENT ME BACK THE PRODUCTS I hope to receive them soon The girl was very kind Thank you very much!!!
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Response from Petit-Fernand
Good morning Erika, thank you for your comment. I wish you to receive your new order as soon as possible.
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Giada
Rating: 3 out of 5
BEFORE:The product never arrived AFTER: I made arrangements for a refund which arrived immediately, it is true I did not get the product but, the service was efficient and timely. On a future occasion I will try to purchase again.
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Response from Petit-Fernand
Good morning Giada, thank you very much for your kindness and availability, see you soon for future purchases. Chiara Petit-Fernand
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desiree Sanz
Rating: 1 out of 5
I have not received my order and I ordered it more than 20 days ago.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
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ALFONSO P.
Rating: 4 out of 5
Delay in product delivery.
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Response from Petit-Fernand
Good morning Alfonso. We are sorry that you have experienced delays in delivery. We hope you are still satisfied with the quality of our products.
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Jessica Castillo campos
Rating: 1 out of 5
25 days later I am still waiting for my order the first time I ordered everything fast and good but this time very bad.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. The second shipment we have sent you is on its way to you and will arrive soon. Good morning, Camille Petit-Fernand
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AA
Rating: 1 out of 5
The order was never delivered to me.
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Response from Petit-Fernand
Good morning Anna, we are sincerely sorry for this anomaly. One of our operators has contacted you to find a solution. We hope you will receive your order very soon. See you soon, Chiara Petit-Fernand
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BT
Rating: 1 out of 5
This is the second time I have had an order not arrive on time.
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Response from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver your order within the indicated deadline. Good day, Camille Petit-Fernand
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Adelina V.
Rating: 1 out of 5
I've placed an order more than a month ago and still didn't receive it.
Response from Petit-Fernand
Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand
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Laura Bertet
Rating: 4 out of 5
Beautifully rendered! Even the cups are perfect! It's a shame that the labels aren't machine washable, because they're not iron-on ... a piece of iron-on fabric should be provided, because during the year certain items need to be securely attached for school ...
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