The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The order was fine, but it took longer than the delivery time we were given.
Translated reviews
Response from Petit-Fernand
Good morning Manuel, thank you for leaving your experience. First of all, thank you for your confidence, we hope you like our articles, and secondly tell you that we will improve the postal service. Have a nice day, Sandra from Petit-Fernand.
R
Rossella
Rating: 3 out of 5
I cannot evaluate the products because they never arrived, so I requested cancellation of the order, customer service was kind but to date I have not received a refund for the order.
Translated reviews
Response from Petit-Fernand
Good morning Scarlett, We are very sorry that you did not receive your order. Regarding the refund, it will be visible on your account within 7-10 business days. If you encounter any problems please do not hesitate to contact us. Good day, Chiara Petit-Fernand
L
Luana S.
Rating: 1 out of 5
The amount of expedited shipping is not indicated. 15euro labels and 9euro shipping ... Absurd ...
Translated reviews
Response from Petit-Fernand
Good morning Luana. We are sorry that you unintentionally paid for expedited shipping, however it seems very strange to us. At the time of purchase, in section 2, dedicated to payment, you can browse and select your preferred delivery method. One of our operators will contact you to find a solution together. Good day, Chiara Petit-Fernand
Ú
Úrsula Rovira Arimany
Rating: 4 out of 5
I placed my first order last year and everything went very well. I repeated again this year and the labels did not arrive after waiting several weeks. In the end I contacted Petit-Fernand and they solved the problem and sent me the labels again. In a few days I got my order. So it was great again. A perfect service and a great response to the problem, quickly. Thank you!
Translated reviews
E
Esther Espinar Mena
Rating: 4 out of 5
Everything arrived perfect and as I had ordered, I had problems with the package and when I complained quickly attended me. It is not the first time I order your products, so I recommend 100x100.
Translated reviews
C
Claudia
Rating: 1 out of 5
I didn't get my order
Translated reviews
Response from Petit-Fernand
Good morning Claudia, We are sorry that you did not receive your order, however we promptly found a solution to this anomaly and you have been refunded. Good day, Chiara Petit-Fernand
L
Louise T.
Rating: 1 out of 5
I still have not recieved my order.
Response from Petit-Fernand
Hello Louise, we are sorry to hear that issues with the postal services meant you never received your order! We have now refunded your order, as per your asking. Jessica, Petit-Fernand
P
PM
Rating: 4 out of 5
I placed my order and received it on time.
Translated reviews
M
MARIAFRANCESCA A.
Rating: 3 out of 5
Nice product but too slow shipping.
Translated reviews
Response from Petit-Fernand
Good morning Maria Francesca, thank you for your comment. We're sorry that the shipping time in your case was long, unfortunately we can't intervene in the postal delivery timelines. However, we are glad that you appreciated the product. We wish you a good day, Chiara Petit-Fernand
A
alizia Londot
Rating: 4 out of 5
The labels are perfect, but I paid for express delivery (9 extra) and it arrived at my house as if I had taken standard delivery.
Translated reviews
S
Sopep's
Rating: 4 out of 5
A breakdown in production equipment affected my order. Customer service immediately got in touch with me by phone to inform me and discuss possible solutions. If only everything could be that simple, the world would run more smoothly! Since then, the order has been received and corresponds exactly to our expectations!
Translated reviews
Response from Petit-Fernand
Thank you for taking the time to write such a kind comment! We are delighted to have been able to help you, we do our utmost! ? Our entire customer service team wishes you a very good day! Luce C-MonEtiquette
C
Charlie
Rating: 1 out of 5
Very bad experience: more than a week's delay in producing the labels, no warning message about the extended lead times, barely sincere apologies, no spontaneous commercial gesture. Between amateurism, flippancy and incompetence, I don't know what best qualifies them to be avoided.
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to write to us. We are sorry that your experience with us was not satisfactory. We have just contacted you by phone and email to follow up on our previous exchanges offering you a solution! Have a nice day? The C-MonEtiquette team
V
VICTORIA ROSCA
Rating: 4 out of 5
The labels are top ?? ! super pretty graphics ?? and are quality!!! Mais là gourde pour les enfants pas très pratique est très dur le bouchon à se fermer, pour les enfants de 2 ans demi - 3 ans ils narrive pas à se débrouiller ! Si non étiquettes sont très bien! Thanks
Translated reviews
R
Raquel santana Estupiñan
Rating: 1 out of 5
Very unhappy. I have not received the shipment. I live in the Canary Islands, I will ask for my money back.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of Correos. The second shipment we sent you is about to arrive. Good morning, Camille Petit-Fernand
A
Antonio
Rating: 1 out of 5
Ordered the labels in late August did not arrive (school started), then after several emails I contact customer service who says we'll send them back but those haven't shown up yet either... The order is in my Wife's name.... Update 02/11 on third attempt made after call the labels arrived.
Translated reviews
Response from Petit-Fernand
Good morning Antonio, we are very sorry that you did not receive your order. We can offer you solutions to solve the problem, please contact us by phone or email specifying your order number and we will help you as soon as possible. Good day, Chiara Petit-Fernand
R
Ramon Foix
Rating: 1 out of 5
They charge almost 10 for express delivery (24/48h). In my case I did not receive it in that time and I have not been refunded.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have contacted you to help you. Good day, Camille Petit-Fernand
C
Cristina S.
Rating: 3 out of 5
Perfect labels as always, exaggeratedly long wait time. The package was initially delivered to a wrong address (not my fault), then sent back to correct address but with almost 1 month wait.
Translated reviews
Response from Petit-Fernand
Good morning Cristina, we thank you for your comment. We are sorry for the waiting time which is not up to us but we are heartened to know that you appreciated the quality of our products. Good day, Chiara Petit-Fernand
A
Alessia M.
Rating: 3 out of 5
The company is doing well; however, the shipping service was very long about 26 days
Translated reviews
Response from Petit-Fernand
Good morning Alessia, thank you for your comment. We are sorry if the waiting time was more lubnghi than expected. Unfortunately, we cannot intervene in postal services. We are glad that you still appreciate our company, your opinion is important to us. Good day, Chiara Petit-Fernand
A
Ana
Rating: 1 out of 5
The order did not arrive after more than 3 weeks.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. I confirm that we have reimbursed you for your order. Good morning, Camille Petit-Fernand
M
María del Mar Arribas Iglesias
Rating: 1 out of 5
The transport is terrible, you order it urgently and it arrives in 15 days. It happened to me with one order, I gave them another chance with another and with both the same thing happened to me.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry that SEUR has taken so long to deliver your order. I confirm that we have refunded the shipping costs. Hello, Camille Petit-Fernand
F
Francesca
Rating: 4 out of 5
The labels are beautiful and durable, well printed. However, this time the delivery time was too long, they arrived more than 15 days after ordering.
Translated reviews
F
Francisca Cánovas
Rating: 4 out of 5
I still have not received my order and it has been 3 weeks since it was shipped. As I have no tracking number, I have not been offered any alternative, neither refund nor reshipment. Edit 5/10: My order has arrived correctly after the company's response. Thank you very much
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We have contacted you to help you. Good morning, Camille Petit-Fernand
A
Ana Tabares
Rating: 1 out of 5
The times I have ordered labels you do not meet the deadlines. The material is good, but you should meet your deadlines.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that Correos did not meet the delivery deadlines. However, we are delighted to hear that you liked our products. Hello, Camille Petit-Fernand
K
KS
Rating: 1 out of 5
Shipping takes far too long and then without a tracking number. There are a thousand other sites that do it better. That's why I no longer order here.
Translated reviews
Response from Petit-Fernand
Hello, After checking, we have to realize that you did not have tracking because you opted for standard delivery without a tracking number. However, we also offer tracking as well as express delivery. Have a nice day, The EsIstMeins Team
M
María Paz
Rating: 4 out of 5
I have placed 2 orders. One with free shipping and the other paid. Choosing the free one the labels have taken 10 working days from the time you get the mail that your order is on its way (not from the time of purchase) so take into account all this time if you place an order.
Translated reviews
A
Anaïs G.
Rating: 1 out of 5
I bought iron-on labels.... and they go off as soon as I wash them for the first time (30°- spin 600). I'm very disappointed. Yet the writing and the choice of small images is really nice.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's abnormal for them to come off if they've been applied correctly. I've just e-mailed you to try to understand the situation better and help you! Have a nice day? Luce C-MonEtiquette
M
Michela
Rating: 4 out of 5
The beautiful and distinctive products. Perfect in customization. Delivery waiting time too long.
Translated reviews
C
Chai so
Rating: 1 out of 5
I still haven't received my labels since September 4, apparently because of the Chronopost problem, but now it's just the post office, which still hasn't delivered anything.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry to read that your order has suffered a delivery incident. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
N
Nuala
Rating: 4 out of 5
Delivery on time. Great labels so easy to use. Will definitely order again
D
Dias
Rating: 4 out of 5
It's already the second time that I order but this time I was disappointed because I was charged 2 shipping knowing that my orders always exceed the minimum limit Responding to your feedback, I bought a pack but it was the small pack in addition to 40 labels and a personalized wooden label but that's not why I'm going to stop ordering from you. Thank you
Translated reviews
Response from Petit-Fernand
Hello, thank you for your message. Yes, when an item is added to an order, charges are added! Only the delivery of labels and label packs is free. Have a nice day? Luce C-MonEtiquette
M
Miriam
Rating: 3 out of 5
The package did not arrive and they had to send me a second package which, although delayed, finally arrived.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry it took so long to deliver your package. We hope that everything is still to your liking. Hello, Camille Petit-Fernand
N
Nicky
Rating: 1 out of 5
I never got my stickers
Response from Petit-Fernand
Hello Nicky, we are sorry to hear you never received your order! It was shipped at the beginning of September, with a tracking number. I have now contacted you by email regarding delivery times and to arrange for a solution. Jessica, Petit-Fernand
P
Pascale Delebarre
Rating: 1 out of 5
I never received my order. I had made a request for express delivery which I paid 9.5 euros for. The parcel never arrived. Customer service reimbursed me the 9.5 euros but I still haven't received my parcel. I asked my neighbors if the deliveryman had gone to the wrong letterbox but they didn't receive anything.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry that your order has been subject to a delivery anomaly by Chronopost. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
C
Christine
Rating: 4 out of 5
The product is as expected but they had a little problem with the shipping. I contacted them, and they immediately solved the problem.
Translated reviews
L
LAURA
Rating: 3 out of 5
The product is of good quality, but to wait 15 days and when you make the purchase it says 48 hours, it is misleading.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry you had to wait 15 days to receive your order. Hello, Camille Petit-Fernand
A
anna P.
Rating: 4 out of 5
Great selection of products and good value for money.
Translated reviews
B
BRENDA B.
Rating: 1 out of 5
Well the package never arrived .
Translated reviews
Response from Petit-Fernand
Good morning Brenda, We are sorry that your order did not arrive due to the mail, however you have been fully reimbursed for your purchase. Good day, Chiara Petit-Fernand
N
Nora B
Rating: 4 out of 5
Delivery took too long but as usual the labels are perfect.
Translated reviews
F
Fa Da
Rating: 1 out of 5
The labels came off after the first wash despite meticulously following the installation instructions.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It is abnormal for them to come off if they have been correctly applied. I will contact you this morning to help you. Have a nice day? Luce C-MonEtiquette
N
Nicole
Rating: 3 out of 5
Labels are great Shipping took way too long...! Approx. 10 days for an envelope is too long
Translated reviews
Response from Petit-Fernand
Thank you for your purchase and your rating. The delivery time actually takes up to 10 days. As we are a French company that manufactures the products in France and ships from France, delivery may take longer than expected. However, we are very pleased that you like our products. Have a nice day, ? The EsIstMeins team
We use cookies for audience measurement and improving user experience.
English 