The store consistently delivers practical, well-presented labels and water bottles with many customers noting the detailed presentation, appealing designs, and useful, cute features such as stickers included with orders. Delivery is repeatedly praised for speed and reliability, with orders arriving promptly and precision in shipping, while packaging and presentation are described as excellent. Customer service is highlighted for responsiveness and helpfulness, with smooth order creation, easy returns or reshipments when needed, and satisfaction carried across multiple years of use. Overall, customers emphasize dependable quality, variety of designs, and strong value for money, making it a trusted choice for clothes labels and related products.
A disaster, we made a purchase for 38 euros. The order never arrived. When we complained, which was as soon as we returned from vacation, they told us that many days had passed. They give us no opportunity to send it again, no other explanation. The shipment has come to nothing and we have thrown away 38 euros...in addition, we do not have the labels for the beginning of the course. A disgrace.
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Response from Petit-Fernand
Good morning Priscila, we have sent you an email to help you.
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Julie
Rating: 5 out of 5
The products are very good and delivered quickly, I recommend them.
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Jennifer
Rating: 5 out of 5
Unfortunately, I didn't receive the goods the first time - probably lost in the post. Customer service contacted me directly and delivered a new one. Super ??
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Tatjana F.
Rating: 5 out of 5
Everything better again and again ?
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Emma
Rating: 5 out of 5
Super the labels are perfect as always, Sticky textiles or the classics for school supplies. My daughter is thrilled!
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Roseline
Rating: 5 out of 5
I'm always happy with the labels for my grandchildren. Last August, I ordered labels for my granddaughter, forgetting to specify the family name. I immediately sent a corrective e-mail. The labels and gourd were delivered very quickly, but without any correction. A week later, I was surprised to receive a new set of corrected labels at no extra charge. I highly recommend this service.
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Demard Veronique
Rating: 5 out of 5
Simple site, quick order and delivery. Nickel to collar on clothing ... now see the duration in time but the feedback received is t: that it holds super long.
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Estelle
Rating: 5 out of 5
Very pleased with my order. The labels are very pretty and very quick and easy to iron onto the garments.
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Gwendoline
Rating: 5 out of 5
Excellent product! beautiful print, easy to glue.
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Laura
Rating: 5 out of 5
Fantastic and fun, great quality stickers that really stick well on shoes, clothing and food containers! Would highly recommend!
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Marie Viguié
Rating: 1 out of 5
I placed an order almost 3 weeks ago and I still haven't received anything, I haven't even been contacted, or even reimbursed, when I write I receive an email with an automatic reply.
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Response from Petit-Fernand
Hello, We are sorry for this delivery anomaly. We have contacted you to find a solution. Have a nice day Alessio, Customer Service
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Maly S.
Rating: 5 out of 5
Top of the top are dwarfs I source from them for their awesome and durable labels. Impeccable delivery, thanks again
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Océane S
Rating: 5 out of 5
Product received on time, top quality! This is the second time I've ordered and I'm not disappointed!
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Marta Martín
Rating: 1 out of 5
SCAM. I HAVE NEVER RECEIVED THE LABELS NOR HAVE THEY EVER ANSWERED MY PHONE OR EMAILS!
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Response from Petit-Fernand
We are sorry for not answering you. Due to numerous messages, we have a little delay with the answers, but don't worry, we will help you as soon as possible.
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Sophia R.
Rating: 5 out of 5
Everything is great!
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Estelle Pintureau
Rating: 5 out of 5
Impeccable good quality
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Nena B.
Rating: 5 out of 5
Everything went really well and the labels are holding up well ????
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Aurore Clément
Rating: 5 out of 5
Great labels that hold well on my sons' clothes and things. I had a problem with my delivery (the post office didn't do its job properly!) and customer service found a solution right away. I recommend them!
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Modette
Rating: 5 out of 5
Very happy with my custom orders
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Irati González Barcena
Rating: 5 out of 5
Fantastic, the treatment, the time, the finish, everything, I ended up delighted, I have to order more for this same course and I will do it here without a doubt.
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Emilie
Rating: 1 out of 5
Shame on you! I ordered a week ago and still haven't received anything. To be avoided really! It wasn't like that at first. So I'm turning to competitors who deliver in three days instead of 10!!!!! When you know that it's almost back to school, you try to be as reassuring as possible during this period.
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Response from Petit-Fernand
Hello Emilie, we're sorry for the delay in your order. Sometimes the Post Office can deliver a few days late, but it shouldn't be long now. Have a nice day!
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S.
Rating: 1 out of 5
My order has not arrived and the delivery time stated on the website has passed. I have sent 2 emails and no one responds.
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Response from Petit-Fernand
Hello, I am sorry, we will get back to you as soon as possible.
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Danielle
Rating: 5 out of 5
I have given Petit Fernand five stars even though there was a small error with my order. After a quick email to them, I received a friendly response and my amended order was sent immediately. They also included a discount voucher as an apology. I love the excellent quality of Petit Fernand name labels and they will always be my first choice when I need to order again.
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Déborah
Rating: 5 out of 5
Perfect! Quick and easy! I hope the washing resistance is just as good?
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Sania Ounissar
Rating: 5 out of 5
Site very easy fast delivery and super efficient I'm very happy I talk about it around me
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Nicole Deconquand
Rating: 5 out of 5
Top-notch... I recommend it to my acquaintances.
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Katia Horon
Rating: 5 out of 5
Fast delivery and good quality labels. Serious company.
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Customer
Rating: 5 out of 5
I received my order, except that the delivery time took longer to arrive than previous orders?
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Laetitia
Rating: 5 out of 5
Great product with lots of choice. The labels hold really well.
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Beltran
Rating: 1 out of 5
The service is lousy, on their website there is a phone number for Spain and you call and the phone number does not exist. They also have a 902 toll free number and you get an answering machine to tell you that this phone is no longer operational. The deadline for delivery of the labels I ordered has already passed and they are already late for the start of the nursery. Customer service with fraudulent information. I am going to have to buy other labels in addition to the charges for the 902 calls. Not recommended.
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Response from Petit-Fernand
Due to numerous messages, we are not available by phone. Write to us privately at: [email protected] to help you as soon as possible.
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Cla
Rating: 3 out of 5
A huge delay to receive the order. Over 3 weeks. Unfriendly online advisor
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Response from Petit-Fernand
Audrey, sorry to read your message. We've just left you a voicemail to help you. Have a nice day!
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Claire T.
Rating: 5 out of 5
Lovely stickers my kids loved them.
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Manon 31510
Rating: 5 out of 5
Top object/clothing labels that are practical, easy, clear and neat. Mug too cool, perfect for breakfast on the 1st day of school! Fast shipping Good value for money
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Gaëlle C.
Rating: 1 out of 5
Received the labels from someone else in an unreachable department. I'm not surprised everyone complains. Big rip-off. You end up marking your stuff with a felt-tip pen after having paid super money! To be avoided absolutely.
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Response from Petit-Fernand
We are sorry to read your message. Due to a large number of requests, our customer service department is experiencing delays. We will help you as soon as possible.
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Agathe Delpla
Rating: 1 out of 5
Ordered on 08/07 and only received a confirmation email on 08/08. I checked my mailbox thoroughly, but I never received anything... No trace of shipment, no La Poste tracking number, so no way of knowing where my order is! After-sales service won't reimburse me despite my numerous emails, GET OUT!
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Response from Petit-Fernand
Due to a large number of requests, our customer service department is delayed in responding. We will help you as soon as possible.
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Savary Sandrine
Rating: 5 out of 5
I've been ordering for years and I've never been disappointed.
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Melanie Mata
Rating: 5 out of 5
Super fast and serious
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Morgane Noharet
Rating: 1 out of 5
Still nothing after 15 days
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Response from Petit-Fernand
Following our telephone conversation, we would like to apologize once again for this delivery anomaly. Have a nice day!
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Marion
Rating: 3 out of 5
The self-adhesive labels are great, but the iron-on labels aren't as easy to use as with other brands. What's more, I chose a typeface with a visual that was legible on my screen, unfortunately in real life you have to squint. I'd order again, but only self-adhesive ones.
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Response from Petit-Fernand
Dear Marion, we've left you a voicemail to help you :)
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Sandrina Hock
Rating: 5 out of 5
I love these labels
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