Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 194 published reviews
5 44,7k 84% 4 3 403 6% 3 1 453 3% 2 999 2% 1 2 672 5%

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 3 and 5 stars

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C
Charlotte S.
Rating: 5 out of 5
following a purchase from 26/02/2025
The labels are impeccable as usual.
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Sophie B.
Rating: 5 out of 5
following a purchase from 26/02/2025
Satisfied
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Malvavasi S.
Rating: 1 out of 5
following a purchase from 16/02/2025
I contacted the company immediately after ordering because I saw in the summary that the house number was wrong. I never received a response and the package never arrived. It's been a month and a half.
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Response from Petit-Fernand
Good morning Sabrina,

We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.

Clare, Petit-Fernand
N
Nathalie L.
Rating: 5 out of 5
following a purchase from 26/02/2025
Perfect! Fast and beautiful! Wonderful thanks
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Carole P.
Rating: 5 out of 5
following a purchase from 26/02/2025
Practical and easy to use, I recommend
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Inese F.
Rating: 5 out of 5
following a purchase from 25/02/2025
Easy, fast and very practical
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Sara P.
Rating: 5 out of 5
following a purchase from 21/02/2025
Great!
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ESMAHAN B.
Rating: 5 out of 5
following a purchase from 25/02/2025
Of course I loved the stickers. Thank you very much for the voucher.
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Sandrine C.
Rating: 5 out of 5
following a purchase from 25/02/2025
Order placed and delivered on time. As requested.
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Perrine H.
Rating: 5 out of 5
following a purchase from 25/02/2025
Perfect
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Jacques B.
Rating: 5 out of 5
following a purchase from 26/02/2025
Top 👍🏽
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Kimberly C.
Rating: 5 out of 5
following a purchase from 25/02/2025
Fast, efficient and good quality. I recommend them!
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marion P.
Rating: 5 out of 5
following a purchase from 25/02/2025
Irreproachable products and a package full of little touches. Thanks to the team
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Mélanie L.
Rating: 5 out of 5
following a purchase from 25/02/2025
I love this brand, especially the labels for the clothes, choice and quality all there.
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Mélissa F.
Rating: 5 out of 5
following a purchase from 24/02/2025
Thank you for the speedy dispatch of my order and for the quality of your products.
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Aurélie M.
Rating: 5 out of 5
following a purchase from 24/02/2025
Good site
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Leny G.
Rating: 5 out of 5
following a purchase from 25/02/2025
Beautiful colors! Never disappointed in 5 years :)
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catherine C.
Rating: 5 out of 5
following a purchase from 25/02/2025
fine
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Helene C.
Rating: 5 out of 5
following a purchase from 24/02/2025
Pretty gourd. Solid construction.
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Marion M.
Rating: 5 out of 5
following a purchase from 25/02/2025
The gourd is beautiful except that the writing came off very quickly.
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Farzana I.
Rating: 5 out of 5
following a purchase from 13/02/2025
Excellent product, awesome service!
Response from Petit-Fernand
Hi Farzana,
Thank you for the lovely review! We’re thrilled that you are happy with your order. Your satisfaction is our top priority ✨.
Chiara, Petit-Fernand
C
Camille D.
Rating: 5 out of 5
following a purchase from 18/02/2025
Very nice labels, very good quality, I've been ordering for several years, never disappointed.
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michele H.
Rating: 5 out of 5
following a purchase from 21/02/2025
Frankly very good customer service I had not received my order. Article sent that I received quickly. Thank you very much
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Rebeca M.
Rating: 3 out of 5
following a purchase from 14/02/2025
The quality is not bad, but they took a long time to send them, they sent it to me and the transport company lost it, and even though I told them, they didn't pay attention to me until a week later.
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Response from Petit-Fernand
Hello,

We are sorry for this delivery delay. However, we hope that everything is to your liking as far as our products are concerned.

I remain available for anything by phone or email 😊
Good day,
Camille Petit-Fernand
R
Rita D.
Rating: 5 out of 5
following a purchase from 15/02/2025
I love these labels. I've been ordering them again and again for 4 years now. I am very satisfied
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Response from Petit-Fernand
How do you do?
Thank you very much for your kind words! We are delighted that our customer service has met your expectations. Your feedback motivates us to continue to do our best.
Have a nice day,
Customer service EsIstMeins
L
Laurence B.
Rating: 5 out of 5
following a purchase from 24/02/2025
Fast, practical. Labels as expected, easy to use. Very good value for money.
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Odile S.
Rating: 5 out of 5
following a purchase from 24/02/2025
Great!
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Nadi C.
Rating: 1 out of 5
following a purchase from 14/02/2025
I never got my order. Never received it. How can I ask for jl refund?
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Response from Petit-Fernand
Good morning Chaima,

We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.

Clare, Petit-Fernand
C
corinne B.
Rating: 3 out of 5
following a purchase from 25/02/2025
Too difficult to remove the label from the backing
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Response from Petit-Fernand
Hello Corinne,

Thank you for letting us know about the problem you're having with your labels.
They shouldn't be so difficult to remove from their backing.

We've just contacted you to help! 😊

Have a nice day,
Camille C-MonEtiquette
S
Sophie S.
Rating: 5 out of 5
following a purchase from 24/02/2025
Still very good
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Clémentine L.
Rating: 5 out of 5
following a purchase from 25/02/2025
Perfect
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Mélissa M.
Rating: 5 out of 5
following a purchase from 25/02/2025
Fast creation, lots of choice and very fast shipping!
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V
Valérie B.
Rating: 1 out of 5
following a purchase from 24/02/2025
Iron-on labels for clothing come off in the first wash, despite following the instructions. I have not encountered this problem with any other label supplier.
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Response from Petit-Fernand
Hello Valérie,

We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.

To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊

Have a nice day,
Camille C-MonEtiquette
J
Joachim H.
Rating: 5 out of 5
following a purchase from 15/02/2025
Super thanks again and again
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Response from Petit-Fernand
How do you do?
Thank you for your great review! We are pleased that you are satisfied with the shopping experience and the delivery. We are constantly working to improve our service even further.
Customer service EsIstMeins
H
Helen B.
Rating: 5 out of 5
following a purchase from 14/02/2025
I got the stick on clothes tags. I’m very happy with the quality of the printing and they stick and seem robust. Delivery was relatively quick considering they came from abroad . Very happy with the service.
Response from Petit-Fernand
Hi Helen,
We are so happy to hear you loved our product! Your positive feedback makes all the difference, and we truly appreciate it 😊.
Chiara, Petit-Fernand
C
Chloé B.
Rating: 5 out of 5
following a purchase from 21/02/2025
I like it a lot. The labels are small and cute. They seem to stick well. I liked the attention to detail with the pretty sticker sheet.
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Patrick L.
Rating: 5 out of 5
following a purchase from 24/02/2025
Very good
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Albane B.
Rating: 5 out of 5
following a purchase from 24/02/2025
Very practical stick-on labels
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Julie T.
Rating: 5 out of 5
following a purchase from 24/02/2025
Cool labels. I had a problem with the delivery. The sales department is top notch and very responsive. Highly recommend!
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Yasmina C.
Rating: 5 out of 5
following a purchase from 24/02/2025
Perfect
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