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N
Rating: 5 out of 5
PERFECT SERVICE
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 284 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 3 and 5 stars
Reset filtersJ
Rating: 1 out of 5
I never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations.
E
Rating: 5 out of 5
The letter carrier supposedly couldn't find my address, so when I returned the labels, instead of just putting them out for destruction, someone contacted me to check my address and send the labels back. I think that's great. Thank you very much. I'm delighted with the result, they're good quality (at my son's school they supplied us with another brand and the quality was nothing like it). The iron-on labels stick really well and last a long time.
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N
Rating: 5 out of 5
Super practical, too cute and fast delivery
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C
Rating: 5 out of 5
The labels are beautiful and practical,responding to the pattern presented on the site.I had a problem with the delivery and customer service was very quick and kind,sending the order back at the company's expense.Highly recommended!
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O
Rating: 5 out of 5
Top and cheap labels
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T
Rating: 5 out of 5
I had a problem with delivery for the Italian postal service. I was promptly assisted and they resolved it.
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M
Rating: 5 out of 5
Great quality, simple instructions, lovely designs and quick delivery. I love them!
S
Rating: 5 out of 5
top label despite many washes it remains well stuck to the textile - concerning the one on the pens I have just stuck them I will see ac time ,,,,
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L
Rating: 5 out of 5
Simply perfect!
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S
Rating: 5 out of 5
Great little name labels.
I
Rating: 5 out of 5
Super the labels are very pretty and of very very good quality
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F
Rating: 5 out of 5
Everything perfect! Both materials and customer service extremely efficient!
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C
Rating: 1 out of 5
I received another person's order at the end of August. I sent an email to complain and to this day, I still haven't received my order.
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Response from Petit-Fernand
Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to resend you the correct order, and responded to you promptly in private. We understand that this may have caused some inconvenience, and we're doing everything we can to prevent it from happening again. Thank you for your patience and understanding.
F
Rating: 5 out of 5
Met labels by chance through acquaintances. Council!!!
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H
Rating: 5 out of 5
Excellent quality. I was dubious the labels would survive washing and tumble drying cycles...but they have and still look brand new.
M
Rating: 5 out of 5
They were easy to contact when my order got mixed up and they soon rectified it. The. Product is fantastic and very durable!
M
Rating: 1 out of 5
Never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have just contacted you privately to propose a solution that we hope will satisfy you.
C
Rating: 5 out of 5
Delighted with the quality
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P
Rating: 1 out of 5
I ordered a gourd with a straw, but unfortunately it doesn't fit at all. It's not suitable for children. The bottle is poorly designed because it has a small hole (to be able to suck in water) but even when closed, the water leaks if you turn it upside down. So imagine the gourd being handled by any child and ending up in a bag, business and bag soaked. I don't understand how we can design such an object, designed for children, but not adapted to them: my personalized gourd is unusable. I strongly advise against this product. Although it's solid and pretty.
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Response from Petit-Fernand
Hello, We find it abnormal that your gourd is leaking. We have contacted you to propose a solution and sincerely hope that it will meet your expectations. Please let us know if you have any further questions. We look forward to hearing from you. The C-MonEtiquette team
C
Rating: 5 out of 5
Order as described. The labels seem of good quality to see in time now.
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C
Rating: 5 out of 5
Excellent experience.
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D
Rating: 5 out of 5
Fast delivery, quality labels, affordable prices. I've been ordering every year for 3 years, I recommend it.
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B
Rating: 1 out of 5
With my first order, the size of the stickers kept changing during the ordering process and so I got stickers that were too big. That's why I paid even closer attention to this with my second order and it didn't happen. Nevertheless, I find the stickers too wide and long for pens, for example. I think you can easily rub them off or they take up a lot of the pen's surface area
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Response from Petit-Fernand
Hello, thank you for your review. Unfortunately, after checking your order confirmation, you actually ordered labels for single-line objects and not mini-labels. We are very sorry about that. Have a nice day, Elise, EsIstMeins
S
Rating: 3 out of 5
The delivery time takes too long! It never arrives on time! The goods had already been sent for 2 weeks and once again the stickers didn't arrive on time for the start of school. The stickers are good, therefore 3 stars!
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. ?? Our delivery times are longer as we are a French company. Please refer to our terms and conditions for our delivery times. However, we are pleased that you like your order. ? Have a nice day, Elise, EsIstMeins
A
Rating: 3 out of 5
I love this stickers and use them every year for my kids school uniforms and school tools but this time stickers looks like not good cutted taking off from the paper is so difficult. I never had this problem before. So nit very happy either the last stickers .
Response from Petit-Fernand
Hello Ada, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
K
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, We're sorry, your order has been returned to sender due to an addressing issue. We understand this can be frustrating and apologize for the inconvenience. We will resend your order as soon as possible so that you can receive it promptly. We will let you know as soon as your order has been shipped. The C-MonEtiquette team
O
Rating: 5 out of 5
Intuitive site quick and easy to order.
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C
Rating: 5 out of 5
I live in the UK, and although the product comes from France, it's worth waiting the two weeks for delivery. The quality is excellent, the quantity is just right, and the price is better. The design was chosen by the children for this school year, and it arrives in a lovely catalogue with free graffiti-style stickers. I highly recommend it.
A
Rating: 5 out of 5
Ordered for every back-to-school season and always on top... Patterns, colors, there's something for everyone! I highly recommend
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B
Rating: 5 out of 5
Fast processing and never had any problems with the labels or the stamp. Numerous combinations possible, so RAS.
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R
Rating: 5 out of 5
Order placed quickly, received in 4 days. My daughter loved this glue that sticks easily to any surface.
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M
Rating: 5 out of 5
Perfect ?? a very good experience, I seek without hesitation, quality lenvoi fast and neat ??
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J
Rating: 5 out of 5
I was a little late ordering my son's labels, but the order was processed and sent very quickly, so everything was ready for back-to-school. Thank you very much. He's very happy with them.
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F
Rating: 1 out of 5
I think this is the 5th year I've ordered. But this year I came back from vacation just before the start of the school year and I took delivery in 24 hours for 9.50 euros. I received the order 10 days later. Even though the shipping costs were reimbursed. I'm not satisfied with the delivery time.
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Response from Petit-Fernand
Hello, We are very sorry that the delivery time was so long, especially with a Chronopost delivery. Although we choose this option to guarantee fast delivery times, it unfortunately happens that these are not respected, which is beyond our control. We apologize for this inconvenience and hope that this incident will not affect your confidence in us. Please do not hesitate to contact us should you have any questions or require assistance.
A
Rating: 5 out of 5
Top! 3 deliveries for 2 children. Fast delivery and quality of the labels is improving. No complaints. I'll be back next year.
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C
Rating: 5 out of 5
Very satisfied with my purchases. The gourd with the straw allows the little ones to be completely autonomous and no leaks! The lunch box is super practical and the clip system for opening and closing is also easy for children to use. A must-have for kindergarten, with a lovely design to boot. Thanks a lot!
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M
Rating: 5 out of 5
I had to wait a long time to receive the labels. I ordered on August 26th and only received them on September 7th, but apart from this inconvenience I am satisfied with the labels.
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A
Rating: 5 out of 5
I order labels for my school supplies every year, and I'm never disappointed. Fast delivery. I really recommend this brand!
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S
Rating: 5 out of 5
Very responsive customer complaints department. Very pleasant person, whether by e-mail or telephone.
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