Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 291 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 3 and 5 stars

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Marie Heremans
Rating: 1 out of 5
I never received my orders. I'm still waiting for the reply to my request for a refund.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. We would like to inform you that your purchase has already been fully refunded, as mentioned in our previous exchanges.
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Melissa Qessouri
Rating: 5 out of 5
Everything is perfect, on time delivery, I recommended everything on time and the labels are of great quality, I will recommend you.
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Chloé
Rating: 1 out of 5
Product never received. Contradictory information between after-sales service and order info and order info very unclear (same status for 10 days).
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges.
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Anmni Salime
Rating: 5 out of 5
I saw the site on Facebook and am very pleased with my purchase. The labels are very pretty and the color beautiful.
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Angelique Cario
Rating: 5 out of 5
For years I've been buying labels for clothes and objects that are mainly for school, and I've never been disappointed. They stick to fabrics and objects, and my child is growing up and she chooses the theme she likes, and it lasts for a year, so I'm telling you to buy them with your eyes closed.
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Amandine
Rating: 5 out of 5
I've been ordering back-to-school labels for my children for years. I've never been disappointed. It happened once that the labels got lost during shipping. Customer service was incredible and returned the order very quickly at no charge. I recommend this site!
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Tiffany
Rating: 5 out of 5
Fast, efficient, high quality. Every year we take the same people and start again.
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Thibault Jablonski
Rating: 5 out of 5
Shipping on time impeccable, by co.tre disappointed with the shipment... Paid 950 express and chronopost delivered 1 week late.
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Mme Ponticelli
Rating: 5 out of 5
I loved it, very good quality, it holds super well and it's super cute?
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Zeyneb AW-C
Rating: 5 out of 5
As described, fast delivery. Would recommend.
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Khadija Cruveiller
Rating: 5 out of 5
Very satisfied every year ????
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Ludivine Swaenepoel
Rating: 5 out of 5
Very good value for money
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Emmanuelle LIEVRE
Rating: 5 out of 5
Fast delivery. Good value for money. Very easy to access site.
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Helene Giacometti
Rating: 5 out of 5
Super! We're very happy :))
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Marilena C.
Rating: 5 out of 5
Beautiful and durable great material ready for another order
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Vanessa Schwab
Rating: 1 out of 5
I sent an e-mail complaining about the gourd I ordered because the straw kept falling out and asking for a new lid to be sent, but I never received a reply.
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Response from Petit-Fernand
Hello, As requested, we have returned the straw for the gourd and hope that this meets your expectations. If you need anything else, please don't hesitate to contact us. If you have any further questions, please do not hesitate to contact us. The C-MonEtiquette team
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Mathilde Barbe
Rating: 3 out of 5
Unfortunately, one of the bottles is leaking
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Response from Petit-Fernand
Hello, We're sorry to hear that one of your bottles is leaking. This is not normal and we understand your disappointment. In order to solve this problem quickly, we invite you to contact us by e-mail with photos of the faulty bottle, or by telephone. This will enable us to analyze the incident and offer you a suitable solution. The C-MonEtiquette team
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Annabelle Bizot
Rating: 5 out of 5
Very cute and quick
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Marine Bertrand
Rating: 1 out of 5
The labels peeled off after the first wash, even when the instructions were followed to the letter. I don't recommend them at all. I threw 15 in the garbage can.
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Response from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. This is absolutely not normal. We invite you to contact our customer service department with photos so that we can identify the problem and offer you a rapid solution. The C-MonEtiquette team
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Rachel L.
Rating: 5 out of 5
Stumbled across an ad thought I give it a try for the new school year I applied the labels 24 hrs before wearing and around 2 days before washing and tumble drying Honestly I'm wonderfully surprised so far they have washed & tumble absolutely fine no wrinkles , or signs of peeling If I have to put in a negative I would say they can take a while to arrive so please allow a fair amount of time however arrived in the time stated
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NADÈGE BOYER
Rating: 5 out of 5
The design is lovely and the kids are thrilled! Thanks
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MrsCoope
Rating: 3 out of 5
i had to chase the order has i hadn't received it. they order them came through very quicly
Response from Petit-Fernand
Hello Jane, We are sincerely sorry for this issue with the postal services, and hope that your exchanges with customer service allowed you to get the fix you were looking for. Have a wonderful day!
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JULIE
Rating: 5 out of 5
I've been very satisfied with the quality of the stickers for several years now, and the customer service is very responsive. I recommend you with my eyes closed. Thank you for your responsiveness
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SGK
Rating: 5 out of 5
Super friendly service!
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? Have a nice day, Elise, EsIstMeins
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Anna CETRE
Rating: 5 out of 5
Good product quality and excellent service. Delivery was fast. My kids love their labels.
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Nury C.
Rating: 5 out of 5
This is the 5th year that I have been buying labels for my son, and I have been very happy, I am very happy, they have accompanied him throughout elementary school, and I will continue to do so, thank you. thank you.?
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Anonyme
Rating: 5 out of 5
Very intuitive site and high-quality articles
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Valentina B.
Rating: 5 out of 5
Beautiful and durable labels
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Catherine Eynard
Rating: 5 out of 5
Order made as every year. Received very quickly!
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Anna K.
Rating: 5 out of 5
Great service!!! My first order had not arrived at its destination, but they sibuto responded and sent my order back at their expense
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Deborah Serpin
Rating: 5 out of 5
I find the labels super cute with a wide choice and fast to receive I recommend 100% :)
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Invité
Rating: 5 out of 5
Top of the range as every year Huge choice of personalisation Fast delivery Very happy and so are my children.
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Cecile Germain
Rating: 5 out of 5
The personalization of the labels is top notch, I chose iron-on and it's really very good quality, even after several washes it doesn't move. The instructions for applying the labels are clear and simple. The time between order and delivery is more than reasonable. I really recommend this site, for the quality of the products and for the prices which are also more than reasonable.
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Micheline Demarthe
Rating: 5 out of 5
Beautiful personalized creations and fast shipping
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Elodie Chevrier
Rating: 5 out of 5
As usual fast order and fast delivery ????
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Kami Kindanda
Rating: 5 out of 5
Good quality product and fast shipping
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Maxime
Rating: 5 out of 5
Labels as I expected Impeccable
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Floriane Dargent
Rating: 5 out of 5
Nice quality labels that arrived on time.
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Sandy Lattaque
Rating: 5 out of 5
Very satisfied
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madou
Rating: 3 out of 5
I'm disappointed by the size of the lettering, which is too small on the square labels and doesn't match what the visual suggests.
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Response from Petit-Fernand
Hello, We're sorry to hear that the size of the writing on the square labels doesn't match your expectations. We understand that this can be disappointing. We will pass on your comment to our team to ensure that the visuals better reflect the products. The C-MonEtiquette team