Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 57 672 published reviews

Summary of reviews

The store consistently delivers on reliability through durable, long-lasting labels that don’t fade or wash off, with many customers noting they hold well on clothing, pencils, and various school items. They praise fast, timely delivery and efficient service, with several reviews highlighting quick responses from customer support and smooth reorders. Product quality and customization are highlighted as strong points, with vivid designs, accurate representations on the site, and a wide range of design options that stay true over years of use. Customers also emphasize overall satisfaction and trust, returning for multiple orders and recommending the store to other parents.

Reviews 1, 3 and 5 stars

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J
Johanna
Rating: 1 out of 5
I made a purchase on September 4 or 5 and to this day I have not received my order !!!!!!. I will never come back. To buy lousy service !!!!!
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Response from Petit-Fernand
Good morning Johanna, Our Customer Service has just contacted you by email to help you :) We are sorry to hear that your order has not yet arrived. Hello, Camille Petit-Fernand
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Lilia
Rating: 5 out of 5
Very nice labels, very user friendly site for customization, standard shipping always reliable. I have bought several times from Petit Fernando, I will definitely continue this soldalizio. Great prices.
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V.l
Rating: 5 out of 5
Cute, high-quality labels, customizable designs, colors, letters, etc.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Aurore
Rating: 5 out of 5
Fast delivery Large choice of labels Quality product
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Acf
Rating: 5 out of 5
Perfect. Quality labels and fast delivery
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Simona
Rating: 3 out of 5
It never happened but for the first time the labels came late and wrong too, there was just another name.
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Response from Petit-Fernand
Good morning Simona, we sincerely apologize for the inconvenience you experienced with your order. It is a mistake we did not expect, and your experience does not reflect the standards of service we are committed to offering. To remedy this situation, we have already taken steps to send you a new order free of charge. We are keen to ensure your satisfaction. We thank you for your understanding. Clare, Petit-Fernand
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Jessica
Rating: 5 out of 5
Great product, fast shipping. I have been using them for three years
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Grzegorz
Rating: 5 out of 5
I used those products many times.Good quality:)
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Sophie
Rating: 3 out of 5
Delivery time far too long for labels with just a first name
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Iolanda V.
Rating: 5 out of 5
Fast delivery, quality product, lots of choice
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Beautiful day to you, Elise, C-MonEtiquette
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Nadia
Rating: 5 out of 5
good quality product
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It
Rating: 1 out of 5
Unfortunately, I received 2 envelopes of labels from 2 different children, neither of which matched the name I ordered. At least the refund was prompt
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Response from Petit-Fernand
Good morning Ilaria, We sincerely apologize for the error in your order. It is always our priority to ensure the highest satisfaction of our customers, and we understand how frustrating it can be to receive the wrong product. We are pleased that the refund was prompt, but we are committed to improving our service to avoid similar mishaps in the future. Thank you for the feedback, which helps us grow. Clare, Petit-Fernand
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Priscilla
Rating: 5 out of 5
Super my daughter is delighted, it holds super well!!!! I recommend you
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Cécile L.
Rating: 5 out of 5
Practical and easy to use
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Valentina
Rating: 5 out of 5
Mon experience c'est tre bon! I found availability and kindness,very professional. I recommend this brand to my friends.
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Response from Petit-Fernand
Hello, thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Madame T.
Rating: 5 out of 5
Easy ordering. Simple label creation
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Abir
Rating: 5 out of 5
I love C Mon etiquette. Fast delivery, high quality, lots of choice and reasonable prices. I have ordered 2 times for special occasions.
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Response from Petit-Fernand
Hello, thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
C
Chy
Rating: 5 out of 5
I was doubting that it will wash off from the clothes once's washed in the machine but after seeing people's positive comments. So right now am here to say that it the perfect stuff to buy. I have washed by child's uniform several times and is till glued to it. Thanks
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Alev S.
Rating: 5 out of 5
Super fast delivery Exactly as on the website
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Response from Petit-Fernand
Hello, thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Elodie
Rating: 5 out of 5
Easy to choose, there's something for everyone. Fast delivery. Very easy to use.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Delys L.
Rating: 5 out of 5
A really cool water bottle for kids, customizable and top-notch!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Amandine
Rating: 5 out of 5
Fast, careful delivery, very good quality labels, both for gluing and ironing. As satisfied as ever!
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. We are very happy to have been able to offer you an optimal customer experience. ?? Have a nice day, Elise, C-MonEtiquette
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Chantal G.
Rating: 5 out of 5
Items as requested, good quality and very fast delivery.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Carli
Rating: 1 out of 5
I placed my order on August 17 and it is just today October 7 when I receive it by post. Other years they sent to the Canary Islands without problem and it was a normal shipment without problems. This year they only allowed point of collection. The surprise is that after a while I find out that it has been returned due to delivery problems at the pick up point without giving me notice. I live right next to that store. I complained and they sent it to my home but it took a long time. Unfortunately you do not offer a good shipping service at this time and I will not repeat my experience with you. My labels arrived a month after the start of school and there is much more choice on the market.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We have recently changed our shipping methods to ensure that your orders arrive faster. We are sorry to see that in your case this was not the case and we regret it. Your comments are very important to us because they allow us to always improve. We hope to see you again on another occasion. Good day, Camille Petit-Fernand
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Almeida
Rating: 5 out of 5
What I like about this application is that it's super fast, simple and attractively priced.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Beautiful day to you, Elise, C-MonEtiquette
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Mr S.
Rating: 5 out of 5
Excellent product arrived promptly
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Martina G.
Rating: 5 out of 5
Great site with beautiful things.
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Alain C.
Rating: 5 out of 5
Fast and accurate
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Response from Petit-Fernand
Hello, Thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
R
Rebecca
Rating: 5 out of 5
great company with very good customer service thank ylu
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Assmaa B.
Rating: 5 out of 5
It's not the first time I've ordered these labels, usually I take the self-adhesive ones (nothing to say????they don't move) this year I made a mistake and I took the iron-on ones I was a little skeptical but frankly they're superb they stick perfectly and they don't move with washing I recommend ??????
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Response from Petit-Fernand
Hello, thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Josie
Rating: 5 out of 5
Very pretty??
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Beautiful day to you, Elise, C-MonEtiquette
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Eleonora
Rating: 5 out of 5
Very nice and practical labels, fast service, improved a lot over the years (I use it almost every year for 6-7 years)
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Romina F.
Rating: 5 out of 5
I had a problem because my order wasn't arriving I sent a report thinking it wouldn't help but instead after a few days they re-sent me the labels. Thank you very much
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Miss M.
Rating: 5 out of 5
Thank you I really love them
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Alison
Rating: 5 out of 5
Hello, I'm ordering labels without a low iron and I'm super surprised because it holds up really well with a sick child that I have to wash a lot.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Beautiful day to you, Elise, C-MonEtiquette
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Evy
Rating: 1 out of 5
Hello, I have not yet received my order. It is supposed to be shipped on 19/09/2024.
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Response from Petit-Fernand
Hello, thank you for your feedback. We've already e-mailed you today to suggest a solution. ?? Have a nice day, Elise, C-MonEtiquette
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Vero
Rating: 1 out of 5
Has not arrived
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery. After our discussions, we have set up another shipment of your order and we hope that it will arrive this time without any problem :) We are available as always to help you Good day, Camille Petit-Fernand
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Daniela C.
Rating: 1 out of 5
Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Iva M.
Rating: 5 out of 5
The pen stickers are very good! And Niko likes the good design that he chose himself ?
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Response from Petit-Fernand
Hello, Thank you for taking the time to leave us a positive review. It means a lot to us. We hope to welcome you back to EsIstMeins soon. ???? Have a nice day, Elise, EsIstMeins
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Eleonora
Rating: 1 out of 5
I was waiting for the labels to start school but they never arrived
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Response from Petit-Fernand
Good morning Eleonora, I sincerely apologize for this. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand