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E
Rating: 5 out of 5
Convenient to use and with a very good design.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 251 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 3 and 5 stars
Reset filtersS
Rating: 1 out of 5
This is the second time I have not received my shipment.
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Response from Petit-Fernand
Hi Sonia, we have tried to contact you by phone to reassure you. Your order is about to arrive. If you have any questions, please contact us by phone to help you. Regards, Sandra de Petit-Fernand
M
Rating: 5 out of 5
Easy ordering and fast shipping
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Response from Petit-Fernand
Thank you for your purchase and your rating. Have a nice day, ? Elise, EsIstMeins
L
Rating: 1 out of 5
I have not received my order and I claimed it. It is the n° 2000972822 . I placed my order on August 30 !!!!
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Response from Petit-Fernand
Hi Laia, we are very sorry because we were waiting for your reply. As you didn't write us back, we considered it delivered. We have sent you an email to help you and give you the solution you need. Regards, Sandra from Petit-Fernand.
F
Rating: 5 out of 5
I have been buying your labels for years and they are really super. Congratulations
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R
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
I have been using these labels since 2016 and I am more and more convinced of the choice. They are the best and the most beautiful!
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Y
Rating: 5 out of 5
Very very nice
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Response from Petit-Fernand
We are very happy about that, thank you very much! Have a nice day, ? Elise, EsIstMeins
F
Rating: 5 out of 5
I am very happy with the stickers without beautiful!!!! Everything is just as it was when I did it on the internet. All my doubts that I had at the time I knew how to solve it immediately. Very happy with the product, I will repeat without doubt and I recommend it to ?? by ??
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M
Rating: 5 out of 5
Very satisfied I recommend it is the top ????
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A
Rating: 5 out of 5
Fast, beautiful shipping for a low price!
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F
Rating: 5 out of 5
Wide choice of fonts, colors and designs to best customize labels and various items. Both washer and dryer resistant clothing labels. Fast shipping.
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A
Rating: 5 out of 5
Excellent customer service, a company that really listens to its customers
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Response from Petit-Fernand
Thank you so much for your kind comment! We do our best ;) Very nice day? Luce C-MonEtiquette
D
Rating: 1 out of 5
The customer service is terrible, you can never talk to anyone and on top of that I never received the order. I feel ripped off.
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Response from Petit-Fernand
Hello, we have left you a voicemail to help you. We are very sorry, because your initial message did not reach us. We are waiting to help you again. Regards, Sandra de Petit-Fernand
M
Rating: 5 out of 5
The labels are great, the object labels I also use for my little girls' lunch box and despite using the dishwasher daily to wash the same, they don't come off
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B
Rating: 5 out of 5
Very positive. There was an unexpected delay and the company provided a quick and friendly solution to the problem. 10
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J
Rating: 1 out of 5
Express shipping paid and the order takes 10 days to be received. I request reimbursement of the express shipping fee and, as is going to happen with this, nobody answers. Very useful your satisfaction surveys
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Response from Petit-Fernand
Good morning, We are sorry that the delivery took so long. I confirm that we have refunded the shipping costs. After our call, we are delighted to hear that everything is to your liking regarding our products. Good day, Camille Petit-Fernand
A
Rating: 5 out of 5
Really well made labels and great level of customization. Very nice delivery packaging as well. I had a little hiccup with the delivery and the Service Department helped me solve it quickly.
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M
Rating: 5 out of 5
Simple, beautiful, functional labels. won't come off (currently 2 weeks of use on clothes and shoes).
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S
Rating: 1 out of 5
Too bad about the delivery,the deadline was September 23,as of today 27September still can not see anything, other than 48h disappointed not by the product I know very well, I think I will not buy again
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Response from Petit-Fernand
Good morning Sabrina, we are very sorry for this anomaly. I can not trace your order, I ask you to contact us by phone so we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
V
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good afternoon, We are sorry for this delivery anomaly. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
E
Rating: 5 out of 5
The labels last for years, I have been using them for 4 years and they are still on my clothes. Also the customer service is top notch, they always respond quickly, only once I have had a problem, with the post office, and they solved it very quickly.
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M
Rating: 3 out of 5
The products are very good while the shipping took much longer than expected when the order was placed. This is a recurring problem every time I have purchased from you.
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Response from Petit-Fernand
Good morning Maria Letizia, thank you for your comment. We are glad that you appreciate the quality of our products and we are sorry for the delivery time of your order. To have a delivery other than standard, you can opt for 48h chronopost delivery. Good day, Chiara Petit-Fernand
C
Rating: 5 out of 5
The products are delicious, great value for money, intuitive site and efficient shipping
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S
Rating: 5 out of 5
Very beautiful and versatile. I had already purchased them for my 1st child and replicated the purchase for the baby girl. The thermoadhesive labels are super durable and have never come off despite lots of washing (on the sheets I've had there for 4 years), but even the adhesive ones for clothes and objects have never come off and the various sizes made them easy to use.
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F
Rating: 1 out of 5
I received my order but out of the 40 labels ordered only 20 are usable the other 20 are not detachable they are printed on paper but impossible to recover in order to place them on clothing it is as if the printing in label format did not work my son starts the nursery Monday and I miss 20 labels to mark all his things. I'm disappointed by this inconvenience. I paid for 40 labels and in the end I only have 20 usable labels Cordially, Félicie
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Response from Petit-Fernand
Hello, thank you for your feedback. It is not normal for such a production defect to affect your order. I've just e-mailed you to discuss the solutions I can offer! Have a nice day? Luce C-MonEtiquette
C
Rating: 3 out of 5
I washed the bags before using them following the washing instructions and I think they shrunk a bit. They have also become very wrinkled.
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Response from Petit-Fernand
Hello, We have sent you an email to help you as soon as possible. Hello, Camille Petit-Fernand
L
Rating: 1 out of 5
I was waiting for my order for more than 15 working days I was told that it arrived on the 16th that I should check my mail and there was never any mail and this is the day I did not show up and I have to pay for something that never arrives.
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Response from Petit-Fernand
Good morning, we apologize for this postal anomaly. If it is still not solved, could you contact us by phone to help you ? Good morning, Sandra de Petit-Fernand
C
Rating: 5 out of 5
My experience was very good, because they responded promptly and solved the problem of the loss of my order, and reshipped it to me quickly.
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E
Rating: 5 out of 5
Everything as expected!!!
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A
Rating: 5 out of 5
We really liked the labels. We tried them with my older daughter and now we have bought them again with the little one.
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E
Rating: 5 out of 5
Customer service was very responsive and attentive, the product is excellent.
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Response from Petit-Fernand
Thank you so much for taking the time to write to us, we're delighted to have been able to help you! Have a nice day? Luce C-MonEtiquette
B
Rating: 5 out of 5
Highly recommended
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Response from Petit-Fernand
Thank you for your order and your great review! Have a nice day, ? Elise, EsIstMeins
L
Rating: 1 out of 5
The first order did not arrive, they gave me the solution to send it again. But it did not arrive. And it's been 10 days now, I think it should have arrived.
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Response from Petit-Fernand
Hi Laura, we sent you 2 times the order because the first time it did not arrive. The second one is about to arrive. We have sent you an email to give you the estimated dates. Have a nice day, Sandra de Petit-Fernand
C
Rating: 5 out of 5
I am very happy with the service and the stickers have given me very good results, they are very durable as well as very beautiful. I have already bought several times and I will definitely repeat.
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M
Rating: 3 out of 5
The order was fine, but it took longer than the delivery time we were given.
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Response from Petit-Fernand
Good morning Manuel, thank you for leaving your experience. First of all, thank you for your confidence, we hope you like our articles, and secondly tell you that we will improve the postal service. Have a nice day, Sandra from Petit-Fernand.
C
Rating: 5 out of 5
All wonderful! super gráfica very beautiful color labels with wide ggammadi choice. On time delivery. 5 stars I will often use this site x personalize items , clothes etc of my little girls.
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P
Rating: 5 out of 5
Every year I order ... even in case of problem always hyper responsive Thank you very much.
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R
Rating: 3 out of 5
I cannot evaluate the products because they never arrived, so I requested cancellation of the order, customer service was kind but to date I have not received a refund for the order.
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Response from Petit-Fernand
Good morning Scarlett, We are very sorry that you did not receive your order. Regarding the refund, it will be visible on your account within 7-10 business days. If you encounter any problems please do not hesitate to contact us. Good day, Chiara Petit-Fernand
N
Rating: 5 out of 5
Top-notch service! Following a problem with bpost, the service reacted immediately! Thank you so much! The labels are perfect
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Response from Petit-Fernand
Hi Nadège, we're delighted to have helped you! We're delighted you like our labels! Have a nice day? Luce C-MonEtiquette