Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 214 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 3 and 5 stars

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Invité
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello. We are very sorry that you did not receive your order. I can confirm that the refund has been processed! We remain available to help you. Luce C-MonEtiquette
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Maria.
Rating: 1 out of 5
I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.
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Response from Petit-Fernand
We don't have any email from you to be able to help you, we are very sorry for this delivery anomaly. Have a nice day, Sandra Petit-Fernand
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Laetitia
Rating: 5 out of 5
I order labels every year: object labels, shoe labels and clothing stickers, and I'm delighted! ????
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Caroline L
Rating: 5 out of 5
Great products, easy to set up and fast delivery ?????
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Invité
Rating: 5 out of 5
Fast shipping and very nice rendering, I'll order again!
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Clémentine
Rating: 5 out of 5
Simple and fast, regular coupon codes, fair prices, I recommend this site.
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Invité
Rating: 5 out of 5
Very good, fast and efficient
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Susana
Rating: 5 out of 5
Fast service. Good price. Good quality. Variety of products.
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CAROLINE B
Rating: 5 out of 5
Label selection is simple and easy. There are many creative possibilities with colors, fonts and designs. And delivery is extremely fast.
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Nawal Ghisellini-Belkacem
Rating: 5 out of 5
It's super easy and efficient, the only thing is that it's better to order well in advance because it takes between 7/15 days when you live outside France. Otherwise too happy with my purchase
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Client
Rating: 5 out of 5
Very good, item conforms, very fast delivery. I recommend
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Marta
Rating: 5 out of 5
Beautiful and durable labels, we have been using them for seven years. They stand up well to washing.
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stephanie azm
Rating: 5 out of 5
Great labels and fast delivery
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Silvia Escudero Sanchez
Rating: 5 out of 5
Everything arrived very quickly and they are very nice and they stick very well to the little one's things.
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VIRGINIE
Rating: 5 out of 5
The labels are of very good quality, with a wide choice to suit all tastes. The site is complete and delivery is fast. I'll be ordering regularly.
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arnaud
Rating: 5 out of 5
Excellent, good quality product, always delivered on time. I would recommend it.
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Kathy Petigas
Rating: 5 out of 5
Very useful my kids love it
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Invité
Rating: 1 out of 5
Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed
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Response from Petit-Fernand
Hello, I'm sorry to hear that you're having problems with your labels. Please contact us at [email protected] so that we can find a solution for you! We're here to help. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 5 out of 5
Very nice order received on time give.
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Mirette
Rating: 5 out of 5
Labels as ordered. Real practicality. Children delighted.
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Karaplino ran
Rating: 1 out of 5
I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.
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Response from Petit-Fernand
Hello, I'm sorry that your order has been subject to such a delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 5 out of 5
Very pretty and arrived on time, thank you!
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ESPOSITO L.
Rating: 5 out of 5
The adhesive labels are very cute, with eye-catching lettering and designs! They hold well on objects and clothes!
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Ines
Rating: 5 out of 5
It is the second time I buy in Petit Ferdinand and I will continue buying. Good product, nice finish, arrives quickly and in the first order there was a delay due to the logistics company, but the after sales service of Petit Ferdinand solved it quickly.
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agnès Decramer
Rating: 5 out of 5
Good quality labels, fast delivery. Perfect!
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Marie-Estelle OULMA MUNIER
Rating: 5 out of 5
Easy to use
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Hala Elassili
Rating: 5 out of 5
Very pretty and practical to apply, plus the free stickers my daughters were delighted.
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Céline
Rating: 5 out of 5
Very practical. Easy to glue. Perfect. Highly recommend.
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Melanie Delelis
Rating: 5 out of 5
Satisfied with my purchase Fast shipping Great thanks
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Delphine Husson
Rating: 5 out of 5
Fast service
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Stéphanie
Rating: 5 out of 5
Fast delivery and top quality! To be seen over time after washing?
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Coralie Smagghue
Rating: 5 out of 5
Labels received on time, as pretty as ever.
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jennifer
Rating: 5 out of 5
Delivery is fast to the West Indies, and the quality of the labels is very satisfactory. Resistant to washing. Very good value for money.
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Laura Leloup
Rating: 5 out of 5
perfect. very good quality
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Mouna
Rating: 5 out of 5
Very good, responsive team... small error on my order but having sent a complaint email, I very quickly received my new order. I would recommend
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Kaltoume BAHLOULI
Rating: 5 out of 5
I ordered the self-adhesive labels and the iron-on labels for a total of 420 labels. They're great for marking the little ones' things, and they're especially durable.
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Invité
Rating: 5 out of 5
Never disappointed
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ALI PRESSILIA
Rating: 5 out of 5
Extra products. Delivery was delayed by the deliveryman and the after-sales service refunded the delivery costs. Delighted!
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Invité
Rating: 1 out of 5
Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...
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Response from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
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David K.
Rating: 1 out of 5
We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.
Response from Petit-Fernand
Hello David, I am terribly sorry to hear that your experience with our company was disappointing. I thank you for your understanding with the mix-up in orders and I do apologise for the delays in sending a replacement. Replacement orders are usually produced within 24 hours and dispatched as soon as possible, however I believe this time there was some issue at the production that prevented the speedy dispatch of your order. I have searched for our previous message conversation and system to apologise further and offer some compensation but couldn't find you under the name indicated on this publication; I therefore invite you to contact our customer service. Kind regards, Jessica, Petit-Fernand