Customer reviews of Petit-Fernand

I placed an order almost 3 weeks ago and I still haven't received anything, I haven't even been contacted, or even reimbursed, when I write I receive an email with an automatic reply.

Top of the top are dwarfs I source from them for their awesome and durable labels. Impeccable delivery, thanks again

Product received on time, top quality! This is the second time I've ordered and I'm not disappointed!

SCAM. I HAVE NEVER RECEIVED THE LABELS NOR HAVE THEY EVER ANSWERED MY PHONE OR EMAILS!

Everything is great!

Impeccable good quality

Everything went really well and the labels are holding up well ????

Great labels that hold well on my sons' clothes and things. I had a problem with my delivery (the post office didn't do its job properly!) and customer service found a solution right away. I recommend them!

Very happy with my custom orders

Fantastic, the treatment, the time, the finish, everything, I ended up delighted, I have to order more for this same course and I will do it here without a doubt.

Shame on you! I ordered a week ago and still haven't received anything. To be avoided really! It wasn't like that at first. So I'm turning to competitors who deliver in three days instead of 10!!!!! When you know that it's almost back to school, you try to be as reassuring as possible during this period.

My order has not arrived and the delivery time stated on the website has passed. I have sent 2 emails and no one responds.

I have given Petit Fernand five stars even though there was a small error with my order. After a quick email to them, I received a friendly response and my amended order was sent immediately. They also included a discount voucher as an apology. I love the excellent quality of Petit Fernand name labels and they will always be my first choice when I need to order again.

Perfect! Quick and easy! I hope the washing resistance is just as good?

Site very easy fast delivery and super efficient I'm very happy I talk about it around me

Top-notch... I recommend it to my acquaintances.

The order has not arrived yet but they have already contacted me to solve it in a very kind way.

Fast delivery and good quality labels. Serious company.

I received my order, except that the delivery time took longer to arrive than previous orders?

Great product with lots of choice. The labels hold really well.

The service is lousy, on their website there is a phone number for Spain and you call and the phone number does not exist. They also have a 902 toll free number and you get an answering machine to tell you that this phone is no longer operational. The deadline for delivery of the labels I ordered has already passed and they are already late for the start of the nursery. Customer service with fraudulent information. I am going to have to buy other labels in addition to the charges for the 902 calls. Not recommended.

Lovely stickers my kids loved them.

Top object/clothing labels that are practical, easy, clear and neat. Mug too cool, perfect for breakfast on the 1st day of school! Fast shipping Good value for money

Received the labels from someone else in an unreachable department. I'm not surprised everyone complains. Big rip-off. You end up marking your stuff with a felt-tip pen after having paid super money! To be avoided absolutely.

Ordered on 08/07 and only received a confirmation email on 08/08. I checked my mailbox thoroughly, but I never received anything... No trace of shipment, no La Poste tracking number, so no way of knowing where my order is! After-sales service won't reimburse me despite my numerous emails, GET OUT!

I've been ordering for years and I've never been disappointed.

Super fast and serious

Still nothing after 15 days

I love these labels

order has not arrived since i placed it which was on 12th August 2022, received notification the next day that it had been dispatched yet i have not received it and they take payment straight away. customer service is non existent - no one has replied back to my several attempts to chase my order, kids go back to school next week and I am still without labels. Very concerned that my money has been wasted. Shame as I order from them every year! disappointed customer.

As described, original customizable labels!

Ordered for my 2nd child this time and still as happy as ever.

Fast delivery, quality labels. In short, 6 years of impeccable experience!

We ordered the back-to-school labels and they have not arrived yet. We have tried to talk on the phone, but it is impossible. We don't know how to contact you to find out when they will arrive if they arrive and we will have to order the labels from another company. The truth is that we are quite disappointed with the service. We give one star because you can't give less. //// WE WRITE AGAIN on SEPTEMBER 22nd. We still have not received the labels, we have been waiting for them since August. They have not answered us. Only on this opinion page they wrote that they were very busy. We don't know anything. It is clear to us that they are not going to arrive. We have written again so that at least other people will NOT have the same thing happen to them.

After 8 days of waiting, the site sent me an e-mail to tell me that they had sent my order to an address that did not include the street number or name. Yet I had filled in everything perfectly... And since they send standard mail, they don't even realize the anomaly. So I'm stuck for the start of the new school year and very disappointed... Elise

Perfect. Thank you

Outstanding quality, beautiful design and very fast delivery, attractive price. Thank you for all this

Update: very responsive and accommodating customer service who called me very quickly and suggested several solutions; thank you very much for your responsiveness and kindness! Fast, careful dispatch, received less than a week after ordering. The labels are of good quality and are holding up well so far. The booklet system is very practical for storing them and not damaging them. The lunch box is huge! The customizable cotton bag is perfect for holding spare parts. On the other hand, the isothermal water bottle has 3 major faults: the cap cannot be closed, even by an adult (so the bottle is never closed!); - the rotation system for the leak-proof cap is very difficult for a 3-year-old to grasp; - the absence of an air release system makes it very uncomfortable, if not impossible, to use.

Fast customization, fast delivery, fast gluing! Very practical indeed.

I placed an order on 8/08, it's now 8/31 and I still haven't received anything... I would like to speak to customer service, but they are unreachable due to "too many requests". No reply to emails. I was cashed in, of course! So, just a few hours before the start of the new school year, I find myself with no label and no information on what to do next! I've never had this kind of problem with Competitors! Food for thought