The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
The thermoadhesive labels that were sent to me were faded and poorly printed, with poorly defined outlines and blurry designs. I wrote two emails to customer service and they replied with an automated message that did not respond to my problem, then they did not respond again. I also tried to contact them through the IG page, same result. I am very disappointed. I will not buy again.
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Response from Petit-Fernand
Good morning Valentina, we are so sorry for this anomaly. We hope that the new order we sent back to you will meet your expectations. The opinion of our customers is very important to us.
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Simona M.
Rating: 5 out of 5
All perfect the third time I take them after 3 years the labels are still attached well after I put them in the washer and dryer
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Pamela
Rating: 5 out of 5
Great products
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Angie
Rating: 5 out of 5
Serious company, fast shipping time, labels made well and durable. I recommend the product.
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Annaline Ramananarivo
Rating: 5 out of 5
Great product ? the self-adhesive labels hold very well and so do the iron-on ones. Very satisfied and my girls are very happy?
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Response from Petit-Fernand
Thank you very much for this great comment! We are delighted that you like our products! Have a nice day? Luce C-MonEtiquette
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Audrey Vallet
Rating: 5 out of 5
It's easy to order a replacement cap for my son's water bottle.
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ISABELLE RECHAL
Rating: 5 out of 5
Fast delivery, labels that my son likes on his materials.
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Invité
Rating: 4 out of 5
Took longer to be delivered that expected.
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Silvia Di Primo
Rating: 5 out of 5
to recommend. Serious, fast,...
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RP
Rating: 5 out of 5
Excellent quality
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Almu
Rating: 1 out of 5
The order arrived very late, so much so that I had to order other labels online for my children's back to school because they did not arrive on time. I had ordered other years but this year the shipping was terrible. I had to spend double money.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait so long to receive your order. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Nani Lacau
Rating: 5 out of 5
I made an order and unfortunately it never arrived.... after I made my complaint to customer service, 24 hours later I was offered to return my order or refund me. I chose the 1st solution and 5 days later I received my parcel. Thank you for your responsiveness, your professionalism and the quality of the labels. Thank you very much.
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FEDERICA M.
Rating: 4 out of 5
Labels resistant to many washes, with well-defined designs and lettering.
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Loyane Gonçalves Lopes
Rating: 5 out of 5
Firstly, I hadn't received the e produtos and complained. The customer service team immediately came to ask me what had happened and suggested a solution. In the end, I did receive my order and I'm particularly pleased with the way the problem was handled. It would be nice if the website had a field to inform users when we haven't received the product so that we don't have to come and give a review in public as a first alternative.
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Antonia
Rating: 5 out of 5
Perfect order
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Shirin R.
Rating: 5 out of 5
I ordered magnets and small pictures! Of course the delivery took a while but it was worth it! The pictures are all beautiful & the quality is great too! ?? I will definitely order again!
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Response from Petit-Fernand
Hello, Thank you very much for your order and your great review. We are delighted that you like our products. See you soon for another order!?? Have a nice day, Elise, EsIstMeins
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Virginie Reynouard
Rating: 1 out of 5
I'm still waiting for my labels which were sent 2 weeks ago and which I really need for my dad in Ehpad.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Sylvie Scandolo
Rating: 5 out of 5
Fast delivery, products correspond to my order, democratic price, the colors and images are playful.
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Anastasia Depré
Rating: 5 out of 5
Fast delivery, lots of choice in labels, very easy to use.
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Silvia C.
Rating: 5 out of 5
Excellent product
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Viaud
Rating: 4 out of 5
I'm very happy with the products. It's a pity that the wooden binder labels don't have more gender-neutral designs.
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Sophie
Rating: 5 out of 5
Super top product
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Diedou
Rating: 5 out of 5
Beautiful gourd!
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anne malavialle
Rating: 5 out of 5
..the labels are of very good quality and hold up very well even after repeated washing.
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Bolormaa Bataa
Rating: 5 out of 5
Good fit and fast delivery
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Melissa F.
Rating: 5 out of 5
Ordered some labels at the end of August for the start of school, the delivery was marked as delivered but I did not receive. I messaged the Facebook page and was dealt with quickly and given the option of a refund or for them to be sent again, I chose for them to be sent again and they have just arrived. Even though there was a delay the communication was excellent and I received them in the end. Thank you!
Response from Petit-Fernand
Thank you Melissa for taking the time to write this lovely review ?? There were indeed few delays with deliveries this summer, and we tried to offer a solution to every customers when they were affected by such delays. We are glad to hear the second shipment safely reached you and hope you enjoy your labels! Jessica, Petit-Fernand
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Aurore D.
Rating: 5 out of 5
I'm really pleased with my order and customer service! The postal service did not deliver my parcel and sent it back. The customer service person immediately responded to my request and sent my parcel back to me. The labels are of very good quality, as is the gourd, which my son immediately adopted. Thanks again for everything.
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Daniela
Rating: 5 out of 5
I've been using the labels for my daughter for a few years now, since kindergarten, and the product is really good! from the thermo-adhesive clothing labels, to the object labels, they have never come off, neither in the washing machine nor in the dishwasher. Great, I will continue to use them!
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Grazia
Rating: 5 out of 5
The stickers are very beautiful, there is a lot of choice to personalize the labels which are not only beautiful but also very functional. They adhere well to fabrics and objects
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Violette
Rating: 5 out of 5
The labels are beautiful and of high quality. The parcel was received on time.
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client(e)
Rating: 5 out of 5
very easy to use! it changes your life!
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Marta
Rating: 5 out of 5
Quick shipment (ahead of schedule). Excellent products both thermo-adhesive labels that resist perfectly to washing and do not spoil, and adhesive labels for shoes. Recommended products, I only buy from Petit-Fernand because I am assured of durable products.
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Severine
Rating: 5 out of 5
Fast delivery and quality products! Satisfied with my purchase as I am every year? I 100% recommend
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Maria Jose Sotelo Lopez
Rating: 4 out of 5
Good material
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Marcela Orellana
Rating: 5 out of 5
Labels arrived on time, good product!
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Marjorie Francais
Rating: 5 out of 5
I'm very happy with the labels, they're so beautiful, and they're quick and hold up well despite washing, rubbing and the dishwasher. I would recommend with my eyes closed
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Benedetta Z.
Rating: 5 out of 5
Quick service, on time, great product.
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Simona
Rating: 5 out of 5
Great and super convenient labels for school, well thought out throughout
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Sandra P.
Rating: 5 out of 5
My daughter loves to design the stickers herself. We are very pleased and my daughter is always so happy when they finally arrive in the post box so that she can finally label her pens etc.
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Response from Petit-Fernand
Thank you very much for your order and this great review, which is very valuable to us. We are delighted that you like our products. Have a nice day, ? Elise, EsIstMeins
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Naima Anounou
Rating: 1 out of 5
The service is excellent but unfortunately I can't say the same about the delivery. I asked for delivery within 24 hours, so I paid the extra charge and received the labels 5 days later. Which is a pity because I didn't have any more to read...
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Response from Petit-Fernand
Hello, I'm sorry that this delay in delivery is affecting the usefulness of our labels. I have just sent you an e-mail to discuss the situation directly with you. We're here to help. Have a nice day? Luce C-MonEtiquette
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