Customer reviews of Petit-Fernand

Initially, I received another person's labels due to a shipping error. The customer service team responded quickly and offered me a solution that would enable me to receive new labels on time. Claim on August 30, express dispatch on the 31st for receipt on September 1. Despite this, delivery arrived on September 4 (delayed by Chronopost to the 2nd and then to the 4th due to logistical problems...).

Ordered my labels in August. I still haven't received anything and now customer service have gone silent on me. Very disappointed. Feel like I've been scammed.

We always buy school labels from here. Great quality, price & fast shipping. Thank you

No complaints about the products, as expected

This is the third time I've ordered and I'm still very satisfied. I bought cotton bags for my children's school, the quality is superb and so are the designs. Just wonderful!

The labels are beautiful and of high quality, conforming to the models shown. The shipping is fast and reliable. Every time, I'm delighted, well done to you.

Order fulfilled! Delivery on time, team attentive and responsive to the slightest problem. Very professional! I recommend!

Brilliant quality! Have lasted while being washed so far! Definitely excited to see how long they last!

Impeccable label quality and fast delivery

Great designs process. Stickers arrive in a lovely book! Fast dispatch and delivery. Most importantly the stickers stay put (even after so many washes).

Delivery very very long, I have trouble removing the labels.

Must be ordered in advance, but they are fantastic.

I have been using these sticker sets for 9 years and they are the best!

Possibly because the order was placed during the summer vacations, the post office was later than expected in the delivery. The order had not been left in the mailbox. I contacted Petit-Fernand.es and they told me not to worry at all, that they were re-releasing the labels and would get them to me free of charge (unless I received them in a couple of days, in which case they asked me to call back to cancel the re-release). The next day I received the order in my mailbox so I contacted Petit-Fernand.es again to let them know so they wouldn't have to reprint them. I thought that was wonderful and it makes me value the customer service very positively. The only drawback was the cost of the calls, which were premium rate calls.

The iron-on labels unfortunately do not last long ..5-10 washes

The ordering process is very well structured and the products are of very good quality

Everything went well and quickly. The stickers stick well and hold firmly. I would say satisfied all round

The labels are fantastic and well presented with added extras! Delivery time was longer than expected.

I did not receive my order

The labels are nice, but the print quality isn't top-notch (white on color, drooling and poor legibility).

I print them every year and they are wonderful

It is not the first time I buy your products and I will continue to do so, beautiful colorful and fun. thank you.

Each product is exactly as described, practical and functional. The materials are good and durable, the prices very affordable. Highly recommended!

Impeccable

Fantastic labels both the adhesive and thermo-adhesive ones,I have been using them for 7 years now....

The stickers deliver what they promise... are super.

Super design and top quality

I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.

Provide quick feedback and a fair solution.

Easy to use site. Great quality product. Only downside is cost.

Easy website. Quick and esy delivery. Great product.

All perfect!

I didn't receive my order and they solved it quickly.

Brilliant service, can't recommend enough, my order had got lost in the post and they was super quick at sorting the problem. And the labels are the best.

Arrived quickly. Very pleased with stickers in nice presentation booklet and very easy to remove and apply. Have survived 4 washes already so confident they great quality

Fast delivery and as I didn't receive my first order they sent it straight back to me. Great service, I order every year for my little one for school.

I didn't receive my order and I contacted you by email but didn't receive any response

Really nice labels to mark clothes etc. Will definitely buy again if needed.

Fast easy kids love them easy to use would definitely recommend

They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.