Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 233 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 4 and 5 stars

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Kaltoume BAHLOULI
Rating: 5 out of 5
I ordered the self-adhesive labels and the iron-on labels for a total of 420 labels. They're great for marking the little ones' things, and they're especially durable.
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Invité
Rating: 5 out of 5
Never disappointed
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ALI PRESSILIA
Rating: 5 out of 5
Extra products. Delivery was delayed by the deliveryman and the after-sales service refunded the delivery costs. Delighted!
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Invité
Rating: 1 out of 5
Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...
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Response from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
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David K.
Rating: 1 out of 5
We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.
Response from Petit-Fernand
Hello David, I am terribly sorry to hear that your experience with our company was disappointing. I thank you for your understanding with the mix-up in orders and I do apologise for the delays in sending a replacement. Replacement orders are usually produced within 24 hours and dispatched as soon as possible, however I believe this time there was some issue at the production that prevented the speedy dispatch of your order. I have searched for our previous message conversation and system to apologise further and offer some compensation but couldn't find you under the name indicated on this publication; I therefore invite you to contact our customer service. Kind regards, Jessica, Petit-Fernand
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Myriam
Rating: 5 out of 5
Very good quality labels, received quickly. Nothing to say, it was perfect.
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Christelle Perez
Rating: 5 out of 5
As described
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Invité
Rating: 4 out of 5
I'm really very happy, it's been 3 years now that I've ordered labels for the school, this year we've added the nursery for the new kid in the family and I'm really very satisfied. This year we had an error in our order I immediately called the sav who have sent us immediately our good labels in the week we received them really great speed. I highly recommend
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Sophie LONGIN
Rating: 5 out of 5
Super my girls are delighted as every year
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Monica Martin Martin
Rating: 1 out of 5
The order has not arrived and was supposed to be shipped on August 16. I have already sent two mails, and only got an automatic reply. This is the second time this has happened to me with you.
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Response from Petit-Fernand
Hi Monica, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
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Invité
Rating: 4 out of 5
Nothing to say! Maybe I'll give some advice on labeling depending on the supplies!
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Invité
Rating: 4 out of 5
After sticking the labels on my child's markers, I realized the next day that they were all peeling off without exception. I had to put extra tape on the labels. No problem for the pencils. Customer service was very responsive and listened carefully to solve my problem by sending a replacement product.
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Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. It is quite abnormal for them to come unstuck. I'll contact you to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Estefania
Rating: 4 out of 5
I would have liked the package to arrive sooner, the lead times are slow compared to today's lead times on other platforms or companies. Otherwise great
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Alex
Rating: 5 out of 5
I'm delighted with these labels, but we'll have to wait and see how long they last as this is the first time we've ordered them!
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carolanne A.
Rating: 5 out of 5
The stickers from this company are amazing they wash, wash and wash and do not budge on clothing and on lunchbox/water bottle. Great quality and price. Have ordered two years in a row now and will be returning again for years to come. Thank you
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ALIX
Rating: 5 out of 5
Great value for money!
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Ludiwine Ginouves
Rating: 5 out of 5
I've been ordering for years for my 3 children and I'm always so satisfied with the quality, delivery times, etc.
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Sophie
Rating: 5 out of 5
Unbeatable value for money
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Noémie
Rating: 5 out of 5
Perfect, very cute label and good quality. Fast shipping.
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Bettina Lacquemant
Rating: 5 out of 5
Impeccable as every year; conforms to my expectations, fast shipping. See you next year.
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Isma
Rating: 5 out of 5
Great! Twice I've ordered and it's been perfect? Thanks
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CRISTINA
Rating: 5 out of 5
They arrived very quickly and perfectly. They also come in a checkbook and have stickers as a gift.
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Response from Petit-Fernand
Good morning, Thank you very much for your message ! Camille Petit-Fernand
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durupt ophelie
Rating: 5 out of 5
order conforms, I strongly recommend, very happy with their product.
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Gala
Rating: 1 out of 5
I placed an order for labels (with plenty of margin) to have everything ready to start school and they did not arrive. They offered to refund my money or send it again and I chose the second option because I needed them and they sent them again with regular shipping, so my son is starting school and the labels have not arrived yet.
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Response from Petit-Fernand
Hopefully it will reach you in the next few days. We have resent it to you free of charge in spite of the anomaly of delivery by the post office. Have a nice day, Sandra Petit-Fernand
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Mr Glandiere
Rating: 5 out of 5
Serious company I am very satisfied thanking you
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 5 out of 5
Fast order and superb label
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Celine
Rating: 5 out of 5
Perfect labels are nice and easy to apply
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France Covin
Rating: 5 out of 5
Fast delivery
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Carine
Rating: 5 out of 5
Very good quality. After 1 year it doesn't come unstuck. I really recommend it.
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Invité
Rating: 5 out of 5
Great labels!
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Invité
Rating: 1 out of 5
The delivery was 2 weeks, whereas it is announced 48h. Once the order had been placed and paid for, we were told it would take 10 days. They should have warned us beforehand so that we wouldn't be late getting ready for our children's first day of school!
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Response from Petit-Fernand
Hello. We're sorry that your order arrived late, as the postal service was slightly delayed during the summer months. We ship within 48 hours, but delivery may take longer! We remain available to help you. Luce C-MonEtiquette
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Colinet
Rating: 5 out of 5
The labels are attractive and easy to apply
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Invité
Rating: 1 out of 5
First delivery received but the name did not match that of my child. To date I have not received my order even though school started more than a week ago!
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Response from Petit-Fernand
Hello, I apologize for this production error. I can confirm that your order has been resent and will be delivered shortly! Have a nice day? Luce C-MonEtiquette
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Anastasia Bay
Rating: 4 out of 5
Top, I would have just appreciated a few more small labels in the back to school pack (for pencils, pens etc) and a few less big ones, but the quality is great and the labels are really pretty!
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Ghislane
Rating: 5 out of 5
Super clean and beautiful
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clientePauline Blanchard
Rating: 5 out of 5
Great!! ...
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STÉPHANIE SEPPO EBENGUE
Rating: 5 out of 5
Fast shipping, cool labels!
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Ana
Rating: 1 out of 5
This is the second time I have asked for the purchased product to be sent to me and still no package has arrived. The address is correct and absolutely nothing has arrived in my mailbox after looking at it several times a day. I ask the postal worker and there is no package in my name.
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Response from Petit-Fernand
Hi Ana, We are sorry to hear about your message because the order you placed was standard with the post office, that's why they couldn't locate it at the post office. Your refund was made instead. Happy Thursday, Sandra Petit-Fernand
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Mar
Rating: 5 out of 5
Everything was perfect.
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Invité
Rating: 5 out of 5
as every year at the top
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