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I
Rating: 5 out of 5
Very good presentation, practical. Received on time.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 53 232 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Reviews 1, 4 and 5 stars
Reset filtersO
Rating: 5 out of 5
The after-sales service is really top-notch and responsive. Despite some problems with Chronopost. Otherwise really happy with the order, labels and gourd at the top. Highly recommend.
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I
Rating: 4 out of 5
I've ordered labels for the 8th year in a row and I'm always so pleased when I receive them. They're pretty and high quality, and the kids love them!
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I
Rating: 5 out of 5
Perfect, fast shipping
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N
Rating: 4 out of 5
Very cute and good quality of both the snack box and the canvas bag. The girls had a lot of fun choosing colors and decorations. Very fast shipping. Slightly high price,
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I
Rating: 5 out of 5
Fast, pretty, great quality, good price.
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I
Rating: 4 out of 5
A good week to arrive but no worries
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M
Rating: 5 out of 5
Thank you, fast delivery, great label
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A
Rating: 4 out of 5
The site is well done easy to navigate and allows one to quickly explore content of interest. Prices quite good, shipping time quite long unless overcharged in my opinion.
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A
Rating: 5 out of 5
Fast, careful delivery Product corresponds to what I ordered Super quality
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A
Rating: 5 out of 5
Iron-on labels are very well made and stick well.
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V
Rating: 5 out of 5
Ordered the crèche pack, perfect for back-to-school! Thank you so much!
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I
Rating: 5 out of 5
Time-saving and efficient for back-to-school packing! Products as described and as I expected! I recommend them.
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V
Rating: 4 out of 5
The labels are niquels . A little disappointed that I paid for express delivery in 24h and that it did not arrive within 24h.
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced. I have just notified you of the reimbursement of these costs by e-mail! Have a nice day? Luce C-MonEtiquette
C
Rating: 5 out of 5
As usual, perfect.
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A
Rating: 5 out of 5
Easy-to-use site; Fast shipping
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L
Rating: 4 out of 5
Very good quality of prints. Slightly longer delivery time than stated.
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I
Rating: 5 out of 5
Good workmanship and professionalism
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L
Rating: 5 out of 5
Great product! Beautifully rendered and well explained
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M
Rating: 5 out of 5
Easy, complete and very nice pack
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I
Rating: 5 out of 5
Very good quality labels, as per my order. Shipped on time. Perfect
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O
Rating: 5 out of 5
friendly people who help you solve any problem
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D
Rating: 5 out of 5
Fast delivery, sufficient quantity for back-to-school and top quality.
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L
Rating: 5 out of 5
Practical site, wide choice of colors to choose with your child, logo....different labels for different media. Fast, efficient customer service. The order was shipped quickly, I recommend it. I've ordered 2 times now :)
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I
Rating: 5 out of 5
Fast delivery! Top product quality
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S
Rating: 5 out of 5
It's already my 4th order in a year and I'm still just as satisfied, whether it's the kindergarten pack or the free choice. The labels for clothes are washable and the labels for objects are dishwasher-safe, which is ideal.
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S
Rating: 5 out of 5
Perfect and super pretty
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I
Rating: 5 out of 5
You can tell that you do things with love and professionalism. You take care of the details.
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Response from Petit-Fernand
Good morning, It's a pleasure to read your message ! Thank you very much :) Hello, Camille Petit-Fernand
H
Rating: 4 out of 5
Beautiful
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M
Rating: 5 out of 5
No complaints. Delivery service on time. Simple, fast and efficient online ordering.
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T
Rating: 5 out of 5
fast and perfect
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M
Rating: 5 out of 5
Very happy my daughter loves these labels are practical I recommend
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I
Rating: 5 out of 5
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I
Rating: 1 out of 5
We need to improve our shipping so that it arrives on time, especially when we have to pay extra to receive it faster.
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Response from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
H
Rating: 5 out of 5
Top-notch label personalization as there are so many to choose from. Fast delivery. Very good quality? I order every year for clothes and objects and I'm very satisfied.
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S
Rating: 5 out of 5
This is not the first time I have purchased from your site. I have been booking labels for my daughter for 7 years now and now I have booked for my grandson as well.
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I
Rating: 5 out of 5
I have loved them. I ordered a few to try them out and I really like them. With the iron they are perfect on the clothes.
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Response from Petit-Fernand
Good morning, Thank you very much for your confidence ! Good morning, Camille Petit-Fernand
M
Rating: 5 out of 5
Fast order and just as I wanted top
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I
Rating: 5 out of 5
Simple website to create your own labels. Fast, careful shipping. Iron-on labels are very practical and easy to apply. I would definitely recommend this site ????
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A
Rating: 1 out of 5
PLESE DO NOT BUY !!!!! wrong label arrived after over 3 weeks of waiting..I have contacted customer services and was told that my order will be reprinted... 2 weeks later still no email or response from customer service... my messages are being ignored.... Update:I am more then aware that most businesses do not operate on weekends but i have contacted you on Wed, Thursday, Friday and Sunday all my messages were read and ignored. I have now received answer from yourselves with an update and finally someone replied to me. No I wasn't told any of the information you have provided in the answer below. Let's hope I receive them soon as my daughter already started school and I initially ordered them over months ago. Thank you for addressing this issiue.
Response from Petit-Fernand
Hello Angelika, Thank you for your message and apologies we did not answer your message sooner. For information, our offices are closed at the weekend so any messages sent during that time will be treated on the following Monday. The new shipment of your order was put into production on the 28th August and shipped on the 29th August 2023,therefore the customer service has definitely been in touch with you less than a week ago. At the time, you would have been offered the option of a full refund, or a new shipment at our costs, informing you that your order would unlikely get to you before the start of school. We will still get in touch with you by email regarding this matter and hope you will receive you order soon! Kind regards, Jessica