The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not received the stickers that I ordered in time to prepare the bags of goodies for my children's birthday. This is the second time this has happened to me.
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Response from Petit-Fernand
Good morning, We are sorry to read your message. After our email conversation, I confirm the refund of your labels. We remain available for whatever you need. Good day, Camille Petit-Fernand
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Julie
Rating: 1 out of 5
Package not received
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Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. As per our email exchanges, we have reshipped your order. We look forward to hearing from you :) Have a nice day, Camille C-MonEtiquette
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Arberesha M.
Rating: 1 out of 5
I still haven't received my order, I don't know what happened. I placed the order on November 13 and still haven't received it.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Gomes M.
Rating: 1 out of 5
I will never buy from you again orders have arrived
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Response from Petit-Fernand
Hello, We're sorry to read your review. We'll be in touch to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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ELENA
Rating: 1 out of 5
I never received the goods
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Response from Petit-Fernand
Good morning Elena, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
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Roman K.
Rating: 1 out of 5
Just because they use terrible Chronopost, deliver the shipments incorrectly and the only response we got - "sorry".
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Response from Petit-Fernand
Hello, your order has been successfully sent to the specified address. Unfortunately, we are not dependent on Chronopost and are not responsible for the problem if the delivery company decides to deliver your order to another location. So we are indeed sincerely sorry. You can refuse the delivery so that it is returned to us. We can then resend your order if you wish. Have a nice day, Elise, EsIstMeins
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Ruth V.
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Thank you very much for your email. We have already dealt with your complaint by e-mail and have resent your order. We hope you like it. Have a nice day, Elise, C-MonEtiquette
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GARAGE G.
Rating: 1 out of 5
I never got what I paid for.
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Response from Petit-Fernand
Good morning, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
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Cécile G.
Rating: 1 out of 5
I followed all the instructions and after the first wash and dry, everything came off.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Pappada M.
Rating: 1 out of 5
I did not receive them
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Response from Petit-Fernand
Dear Maria Antonella, Our team has arranged to send you a new order at our expense, we hope it will arrive soon ?? Chiara, Petit-Fernand
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Iman A.
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Laura S.
Rating: 1 out of 5
I haven't received my labels! The money is of course deducted from my account but still no labels! Really disappointed!
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Response from Petit-Fernand
Hello, according to your tracking number, your order has already been delivered to your relay point on 12/11/2024. We invite you to contact your relay point. Have a nice day, Elise, C-MonEtiquette
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Emma S.
Rating: 1 out of 5
I just wanted to give you some feedback on my recent order. One of the lunch boxes arrived with a broken clip !! This is extremely disappointing. Your product as a whole is disappointing. I was sad to find it is all cheap plastic with cheap stickers. I will not be ordering again and quite frankly I feel extremely ripped off and will be leaving a review to warn others! The lunchboxes and snack boxes are flimsy and the labels are cheap stick on one some of which were not even on straight and had air bubbles. DO NOT WASTE YOUR MONEY. The quality of other brands I have ordered from such as Bento far outweighs this brand. Petit Ferdinand are charging for plastic with stickers! I could have done this myself with a label maker and plastic Tupperware. Absolute rip off. From a very disappointed customer.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out and sharing your feedback with us. I'm truly sorry to hear that one of your lunch boxes arrived with a broken clip, but rest assured, our customer service team has already sent you a replacement for that clip. We want to make sure you're satisfied with your purchase! Regarding your comments on the quality of our products, we appreciate your perspective. However, I'd like to point out that we strive to be transparent about the materials used in our items. All details, including the materials and style, are clearly listed on our website, along with images so you know exactly what to expect. We aim for a blend of functionality and fun, and we're proud of our designs! Furthermore, each brand has its own unique flair! We truly value your feedback as it helps us improve. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Best regards, Chiara Petit-Fernand
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Ludivine A.
Rating: 1 out of 5
Very disappointed with the labels, they peel off easily
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Response from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. So we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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M.D
Rating: 1 out of 5
The first order all ok, but the second one never received! I have been chasing Customer care for days to get a reshipment of the product, too bad they disappeared since I rechecked that nothing had arrived, just on their advice I had to act through PayPal to get a refund. Too bad, because I liked their labels...but evidently they still don't know how to handle either customer or inconvenience.
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Response from Petit-Fernand
Good morning, thank you for sharing your experience. We are sincerely surprised to read your comment, as our customer service team is always ready and attentive to assist our customers. We sincerely apologize for the inconvenience you experienced with your second order and for any difficulty you may have had in contacting us. In order to best assist you and resolve the situation quickly, we kindly ask you to contact us urgently by giving us more details about your order. We are here to help you and will do our best to rectify what happened. We thank you for your understanding and hope to reaffirm our reputation for excellent service. Clare, Petit-Fernand ?
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Maria M.
Rating: 1 out of 5
I didnt get my package
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Response from Petit-Fernand
Hello, We're sorry to read your message. We contacted you by e-mail to inform you that your order had been returned by the delivery company. We have just contacted you again by email :) Kind regards, Camille C-MonEtiquette
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Jessica C.
Rating: 1 out of 5
I wish I could give ZERO star, because I does not even deserve 1 star! This website plays a trick! The do not produce in the UK, but pretending so by using co.uk website. And the no track number is a massive scam! They offer lower price, but there is no track number or record at all, I did not receive any of my order and I cannot even know where they are. Do NOT order here!
Response from Petit-Fernand
Hi Jessica, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and understand your frustration. We would like to clarify that our customer service team has previously reached out to assist you and provided two solutions, including a refund for your order. Additionally, we do offer tracked shipping options; these can be selected during the checkout process. We value your feedback and are committed to improving our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team again. Best regards, Chiara, Petit-Fernand
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Cindy M.
Rating: 1 out of 5
I never received my parcel!
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Thibaud P.
Rating: 1 out of 5
It wasn't the right size for what I wanted, so no thanks.
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Response from Petit-Fernand
Hello, Unfortunately, your order had already been produced and shipped when you contacted us, so we were unable to change it. We apologize for any inconvenience. Have a nice day, Elise, C-MonEtiquette
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Michelle L.
Rating: 1 out of 5
My original order never arrived. I emailed customer services & was given the option to have a refund or a new order sent out. I chose to re order, but it was never actioned, so in the end, I had to contact customer services again for a refund & order from elsewhere.
Response from Petit-Fernand
Hi Michelle, We sincerely apologize for the inconvenience you've experienced with your order. ?? We appreciate your patience in reaching out to our customer service team multiple times, and we are truly sorry for the oversight. Your feedback is invaluable, and we will work to ensure that this doesn't happen again in the future. If there's anything we can do to assist you further or regain your trust, please let us know. Thank you for your understanding. Best regards, Chiara, Petit-Fernand
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F.M.M
Rating: 1 out of 5
The quality of the hotmelt stickers has decreased a lot. After the first wash they have started to peel off at the ends. I ordered these stickers years ago and this did not happen to us. For this reason, I do not recommend them and will not buy them again.
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Response from Petit-Fernand
Good morning, We are sorry to read your message. The quality of our products is a very important point for us. That's why we have just contacted you to help you. Hello, Camille Petit-Fernand
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Aurélie
Rating: 1 out of 5
Iron-on labels peel off when washed at 30 degrees?
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Alicia
Rating: 1 out of 5
The labels have not lasted a couple of washes. I followed the ironing instructions to the letter and nothing... I tried to re-stick the ones that came out of the washing machine a little loose and more or less.... Maybe they will hold up to the next wash, but certainly not what I expected, especially considering they are designed for children's clothes, which are washed very frequently.
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Response from Petit-Fernand
Hi Alicia, I am very sorry that the labels did not meet your expectations. It is important to us that our products are of high quality, especially for children's clothing. Our customer service will contact you by email to offer you a solution. Thank you for your patience and understanding 🤗 Chiara, Petit-Fernand
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Invité
Rating: 1 out of 5
I'm disappointed this year, the labels don't stay on after washing the clothes.
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Response from Petit-Fernand
Hello, Thank you for your email, we are sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Celia
Rating: 1 out of 5
I have not received the parcel
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just sent you an email to help you. Have a nice day, Elise, C-MonEtiquette
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Lisa M.
Rating: 1 out of 5
Despite following the manufacturer's directions for application, almost all of the thermoadhesive labels came off after not even one wash. Those applied to the objects, on the other hand, also withstood the dishwasher.
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Response from Petit-Fernand
Dear Lisa, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the thermoadhesive labels. We would like to inform you that our customer service department will contact you as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ??
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Michelle
Rating: 1 out of 5
I never received my order.
Response from Petit-Fernand
Hello Michelle, We are sorry to hear that you haven't received your order. Our customer service team has already resent your order for free, and we hope you receive it soon. Thank you for your understanding! Chiara, Petit-Fernand ??
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Esther
Rating: 1 out of 5
I ordered the labels in maroon and they arrived in phosphorescent pink. I have not been able to use them because I have a child. It was recommended to me by another mom but I am totally unhappy.
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Response from Petit-Fernand
Hi Esther, Thank you for leaving us a comment. We are sorry to hear that the labels you received do not correspond to what you ordered. We have just contacted you to help you with this situation :) Hello, Camille Petit-Fernand
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monica E.
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Dear Monica, Thank you for contacting us and we sincerely apologize for the inconvenience encountered . We would like to inform you that our customer service will contact you to assist you and resolve the situation. Clare, Petit-Fernand ?
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Lydie F.
Rating: 1 out of 5
Gourd bought for my 18-month-old baby ... When turning the gourd upside down, all the water flows out through the small air hole ... Supporting video... it's not normal... at what time of day do you make water bottles like that for a child ??????? extremely disappointed
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Response from Petit-Fernand
Hello, We're sorry to hear about your opinion. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Giorgia P.
Rating: 1 out of 5
At the first wash the labels are peeling off I request a refund
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Response from Petit-Fernand
Dear Giorgia, We sincerely apologize for the inconvenience you have experienced. Please be advised that our customer service department will be in touch with you as soon as possible to provide you with the necessary assistance. We thank you for your patience. Clare, Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I bought labels to put on my daughter's clothes when she started nursery last week. I ordered iron-on labels because they were supposed to wash better. But after a first wash at 30 degrees, I already have labels that are coming off the clothes. I don't recommend them at all, I'm very disappointed. Too much work to start all over again with another product.
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Response from Petit-Fernand
Hello, We're sorry to hear that our labels don't meet your expectations. We invite you to contact us so that we can help you as best we can. Have a nice day, Elise, C-MontEtiquette
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Cristina
Rating: 1 out of 5
I bought 2 sticker kits to mark my children's school clothes. I followed the instructions, however the stickers have all been falling off. I feel cheated.
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Response from Petit-Fernand
Hello, We are sorry to hear about the problem with your order. We have just contacted you for more information. Have a nice day, Elise, Petit-Fernand
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susan D.
Rating: 1 out of 5
Unfortunately everyone I have used have come loose or fallen off in the washing machine
Response from Petit-Fernand
Dear Susan, Thank you for contacting us! Our dedicated customer service team will reach out to you shortly to provide the assistance you need. Sincerely, Chiara Petit-Fernand
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Invité
Rating: 1 out of 5
I requested the shipment of a cap since it had not been shipped in the first order. It never arrived .
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Response from Petit-Fernand
Dear Federica, Thank you for your communication and we sincerely apologize for the inconvenience regarding the cap shipment. We are already working to send a new cap, as we are keen to ensure your satisfaction. Unfortunately, the delivery problems are beyond our control, but we are doing our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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CANTILENA D.
Rating: 1 out of 5
Zero stars cannot be given, but the one you deserve. Labels never arrived. Never again will I purchase anything from you.
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Response from Petit-Fernand
Good morning Dario, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Michaela P.
Rating: 1 out of 5
I have still not received my order and this is the second time it has allegedly been sent!
Response from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your order yet. Please be assured that our customer service team will reach out to you shortly to make sure you've received your order and to resolve any issues. Thank you for your patience. Kind regards, Chiara, Petit-Fernand
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Lynda R.
Rating: 1 out of 5
I did not receive my order of 1/10/2025 I have no news.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Ottavia V.
Rating: 1 out of 5
I never received the product
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Response from Petit-Fernand
Dear Octavia, We apologize for the possible inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Chiara, Petit-Fernand
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Sabina C.
Rating: 1 out of 5
I never received the order. Too bad because I have been a customer for years
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Response from Petit-Fernand
Good morning Sabrina, we apologize for the inconvenience you have experienced. We are pleased to inform you that our customer service department will take action to contact you and provide the necessary assistance. We thank you for your patience and cooperation. Clare, Petit-Fernand
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