The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately, I had a very bad experience. I ordered the labels in late August, with delivery by September 10. The labels never arrived again.
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Response from Petit-Fernand
Good morning Eleonora, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the delivery of the labels. We understand how frustrating it can be to have delivery expectations not met. We have offered you two solutions to remedy this mishap and, as per your choice, we have made the refund. We thank you for your understanding and apologize again for the inconvenience. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Sam
Rating: 1 out of 5
Sent someone else's order.
Response from Petit-Fernand
Hello Samantha, We're very sorry for this mix-up in your order. I see that our customer support has already been in contact with you and has sent out the correct labels for you. We hope you have since received the labels you had ordered, and hope that they are to your liking. Have a wonderful day!
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Roberta A.
Rating: 1 out of 5
It took 16 days to receive the stickers. In these 2 weeks I tried to contact the company by email to hear back but did not receive a reply. Bought from amazon arrived in 4 days.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you had a disappointing experience with our shipment. However, we would like to point out that we have responded to your communications and have proceeded to refund your order, which you have already received confirmation of. In addition, you also received your labels (albeit late). We thank you for your feedback, as it helps us to improve our service. We remain available for further clarification and apologize again for the inconvenience caused. Clare, Petit-Fernand
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Sara
Rating: 1 out of 5
I ordered two products neither of which ever arrived. I would say very bad.
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Response from Petit-Fernand
Dear Sara, We are sorry to learn of your unsatisfactory experience. Our customer service department contacted you to obtain further information regarding your order, unfortunately we did not find any complaints registered on your behalf. We look forward to your response so that we can assist you in the best way possible. We thank you for your understanding. Clare, Petit-Fernand
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Raquel
Rating: 1 out of 5
I chose one of the delivery points offered by the web, after more than 2 weeks I received an email indicating that the order could not be delivered. When I went to ask at the collection point they told me that they did not know why they were on the website as a collection point because they were not and that they did not have my order there. After enquiring at two post offices I managed to locate the order in which they had also put the wrong details as my name had been put as the street name. Although the order itself was what I expected the shipping process was very disappointing so I don't think I will repeat.
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Response from Petit-Fernand
Good morning Raquel, We are sorry to read your message and that you had so many problems with the carrier. Your comments are very important as they allow us to improve ourselves. As for your order, we are delighted that you like it Good day, Camille Petit-Fernand
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ROTA S.
Rating: 1 out of 5
Shipment did not arrive on time 2 times. Too bad, requested and received refund.
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Response from Petit-Fernand
Dear Stefania, Thank you for your feedback and we sincerely apologize for the inconvenience related to the timing of the shipment. We understand how frustrating it can be and are sorry that your order did not arrive as expected. We are glad that we were able to assist you with a refund, but we will do our best to improve our service in the future. We assure you that we are working to avoid such mishaps. Thank you for your understanding and for giving us a way to serve you. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Heather L.
Rating: 1 out of 5
I still haven't received my order, despite being sent this link to review it!
Response from Petit-Fernand
Hello Heather, Our customer support has emailed you to try and resolve this issue. We're very sorry that you've experienced this delay with postal services, and we hope that our solution will be satisfactory. Have a wonderful day!
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Megane M.
Rating: 1 out of 5
No order received
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are sorry that you have not yet received your order. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Virginie A.
Rating: 1 out of 5
I'm very disappointed, half the iron-on labels come off after 1 or 2 washes. However, they are applied according to the recommendations for use and on simple fabrics (cotton pants, briefs, T-shirts...). I don't recommend them.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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FL
Rating: 1 out of 5
Labels delivered in two months, obviously after the need...
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Response from Petit-Fernand
Hello, We're sorry to hear about your late delivery. Unfortunately, we have no influence on Chronopost's service. However, we hope that you will still be able to use your order. Have a nice day, Elise, C-MonEtiquette
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Coralie C.
Rating: 1 out of 5
Disappointed to have received labels that did not stick to the garment, even after waiting for the u rest after sticking. Disappointed because I had already ordered last year and that's why I went back. But very disappointed with my order. Disappointed because they are badly cut
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Response from Petit-Fernand
Thank you for your feedback. We're very sorry to hear about this problem with the cutting of your labels. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Cyprien F.
Rating: 1 out of 5
The labels come off after just one wash!
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have contacted you by e-mail to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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BOUAICHA C.
Rating: 1 out of 5
Hello I did not receive the order...
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Agnes
Rating: 1 out of 5
Very bad experience! Hands off! I waited weeks for the name stickers and they never came. Firstly, when I ordered them it said they would be delivered in 4 days. But they never came. Then I contacted customer service and was informed that the order was in transit. But the product never arrived!
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Response from Petit-Fernand
Hello, thank you for your review. However, it is impossible for your delivery to take place within 4 days, as you have actually opted for standard delivery, which takes a maximum of 10 days. All our delivery times are mentioned when you select the delivery method during the ordering process. Beyond that, we unfortunately have no control over the postal service. This bad experience affects us as well. However, we hope that you have received the refund you requested. Have a nice day, Elise, EsIstMeins
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De C.
Rating: 1 out of 5
I emailed customer service,never received a response....I received 10 labels in another person's name so I paid for 10 labels that I will never be able to use
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Response from Petit-Fernand
Buongirno Azzurra, We are very sorry for the inconvenience encountered with the labels we received. We understand the inconvenience and would like to extend our sincerest apologies. Our customer service offered you two options and you chose to receive a refund, which has already been done. We sincerely apologize for the misunderstanding with the labels. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to help you. Thank you for your understanding. Clare, Petit-Fernand
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Gabrielli S.
Rating: 1 out of 5
still nothing to me and hop ordered and paid on September 4 !
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Response from Petit-Fernand
Dear Silvia, We apologize for any inconvenience you may have experienced. Your satisfaction is very important to us. We want to make sure that we handle it in the best possible way, and for that, it is crucial that we receive complaints directly from our customers. This way, we can respond more quickly and efficiently to your needs. We would like to let you know that we will be in touch with you to provide updates on your order placed on September 4. If there are additional details that you think would be helpful to you, please share them with us. We thank you for your patience and understanding. Chiara, Petit-Fernand
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Nisrine D.
Rating: 1 out of 5
Fast service
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Don't hesitate to give us 5 stars. ?? Have a nice day, Elise, C-MonEtiquette
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Alison K.
Rating: 1 out of 5
Ignorance of the right of withdrawal. Customer service very slow and not looking for any solution. Fortunately I paid by paypal.
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Response from Petit-Fernand
Hello Alison, We're sorry to read your message. I can confirm that your order has been cancelled following our exchanges :) Have a nice day, Camille C-MonEtiquette
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adeline R.
Rating: 1 out of 5
I bought an aesthetically pleasing gourd, but it leaks.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your gourd. Please contact us so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Claire B.
Rating: 1 out of 5
I didn't have time to pick up my parcel, I didn't receive it
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not arrive. At your request, our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiaquette
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Laurence
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you did not receive your order. Our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiquette
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Anneka
Rating: 1 out of 5
Put sticky label on for over a week on clothes and washed item and came off. Too expensive for what they are. Won't recommend to anyone
Response from Petit-Fernand
Hello Anneka, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty, and we hope that the solution will be satisfactory. Have a wonderful day!
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Corrias I.
Rating: 1 out of 5
It has been 10 GG and the order has not yet been delivered. Too long a time frame
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Response from Petit-Fernand
Dear Ilaria, We apologize for any inconvenience you may have experienced. Your experience is very important to us. We want to address the situation in the best possible way, so it is crucial to receive feedback directly from our customers. Only then can we act promptly and best meet your needs. We will contact you shortly to get more details about the situation. We sincerely thank you for your patience and understanding. Chiara, Petit-Fernand
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Laura L.
Rating: 1 out of 5
Null! labels wash off the first time they're used
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Marcella N.
Rating: 1 out of 5
I ordered the stickers with regular delivery and they never arrived. I got my money back, and placed another order, this time with more expensive delivery, to a pickup point (4.90). The envelope was addressed to my name, with the street, no house number, no indication of the store that served as the pickup point. The courier called me and would not deliver the package because he was looking for me, there was no indication of the pickup point on the envelope, I finally convinced him. Very bad bad experience, and luckily they make labels....
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Georgina
Rating: 1 out of 5
I haven't received my order despite ordering it over months ago now
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Carmella
Rating: 1 out of 5
Don't stop on find them stuck to my clothes instead of sons school clothes ! Waste of money ?
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Andréa McCann
Rating: 1 out of 5
I never received the labels.
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Francesca
Rating: 1 out of 5
I would love to be able to review the labels I ordered on August 27, unfortunately as of today (September 24) I have not received them.
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valeria
Rating: 1 out of 5
I never received my order
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alexandra rabusseau
Rating: 1 out of 5
I am really disappointed by this site. I have placed several orders and after a few months, all the products have defects - 4 water bottles: the caps are coming off. 2 were birth gifts and therefore only used for a few months. - snack box: the label comes off When I call customer service, they tell me that my order is too long ago... I've tried to explain that the material has only been used a few times, knowing that they were birth gifts. In short, I wouldn't recommend these products and wouldn't order them again!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Unfortunately, as my colleague has informed you, the time limit for making a claim on an order is three months from the date of purchase, whether for a return or a refund. Your orders are over three months old. We're sorry we can't help you further. Good day to you, Elise, C-MonEtiquette
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Sophie
Rating: 1 out of 5
long delivery and nothing fits first wash everything is gone yet well respected the instructions ... disappointed
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Response from Petit-Fernand
Hello, we're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Ana
Rating: 1 out of 5
I ordered it the third week of August and still no order. I put a delivery point that they report and it turns out that it does not exist and the order is returned. They sent it again and it still hasn't arrived. A disaster, I will not order again. When it arrives I don't need it anymore.
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FRAU Y.
Rating: 1 out of 5
I still haven't received my stickers. It's been over 2 weeks.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Lorène
Rating: 1 out of 5
I haven't received my labels
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Fanny Le Bozec
Rating: 1 out of 5
Package still awaiting receipt after placing order 20 days ago
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Response from Petit-Fernand
Hello, thank you for your feedback. Your order was resent at our expense on September 19. You will receive it within 8 days. Have a nice day, ? Elise, C-MonEtiquette
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paolo S.
Rating: 1 out of 5
I received the shipment after a week,I paid the surcharge for expedited shipping, you forced me to enter the pickup point, the courier instead of leaving it at the pickup point was looking for my residence
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Chantal FERRETTI
Rating: 1 out of 5
Package delivered late. You've just told me that you have no influence over the postal service. Except that I ordered from your site and not from the post office. I've had enough of this "someone is always to blame" attitude. It seems to me that it's up to you to honor your missions: send me a package in a timely manner. Both, not just one. It's up to you to choose how you work and who you work with. For me, it doesn't matter.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order was delivered late. Unfortunately, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Paola P.
Rating: 1 out of 5
A disappointment I am still waiting for the second shipment of nametags!
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Zouhaira Amriouen
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to see that your order has still not arrived. We have already contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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