Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
They confirmed me that there was no product that I had bought a few weeks later, three weeks later I modified the option and they sent it to me wrong, the solution was that they sent me some stickers to replace the ones that came with the tupper bought and my surprise was that they did not send them to my home but to the collection point, now they have returned it to the post office and I am waiting for them to have the decency to send them to my home.
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Response from Petit-Fernand
Hello, Thank you for your comment. Indeed, our customer service has sent your order to the address you confirmed in the email exchanges. Have a nice day, Elise, Petit-Fernand
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Christelle
Rating: 1 out of 5
Very disappointed with the water bottle, after a month of use at the kindergarten, the bottle is already all dented, the unicorn design is half gone as well as my daughter's first name. For the price, I thought I'd get better quality.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I don't have my order. Since there were failures in the delivery issue and I am still waiting for my money back.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. The refund request was made 4 days ago. However, the money does not arrive immediately to your account. It is first processed by your bank. We hope you will receive it very soon. Have a nice day, Elise, Petit-Fernand
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Davassi C.
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Good morning Chiara, I am sorry for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
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Siria
Rating: 1 out of 5
They lost my order, reshipped it to me and a month later it still hasn't arrived.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, on October 8, you confirmed to me by email that your order had been delivered. Have a nice day, Elise, Petit-Fernand
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Guerzoni J.
Rating: 1 out of 5
I never received my order even though it shows as delivered
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Response from Petit-Fernand
Good morning Jennifer, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Clare, Petit-Fernand
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Elisabet
Rating: 1 out of 5
it does not hook well at all. very dissatisfied. i have had to iron it many times and still.... bad!
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Response from Petit-Fernand
Hello, It shouldn't be too difficult to stick your hot melt labels. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Privat P.
Rating: 1 out of 5
Unfortunately, the product did not help us
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Response from Petit-Fernand
Good afternoon, We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Estefania
Rating: 1 out of 5
At the first wash of the pants, in cold water, the sticker peeled off. I don't buy any more. On top of that, you sent them to me super late.
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Response from Petit-Fernand
Hi Estefania, Your labels should not peel off with washing. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Johanna
Rating: 1 out of 5
I made a purchase on September 4 or 5 and to this day I have not received my order !!!!!!. I will never come back. To buy lousy service !!!!!
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Response from Petit-Fernand
Good morning Johanna, Our Customer Service has just contacted you by email to help you :) We are sorry to hear that your order has not yet arrived. Hello, Camille Petit-Fernand
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It
Rating: 1 out of 5
Unfortunately, I received 2 envelopes of labels from 2 different children, neither of which matched the name I ordered. At least the refund was prompt
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Response from Petit-Fernand
Good morning Ilaria, We sincerely apologize for the error in your order. It is always our priority to ensure the highest satisfaction of our customers, and we understand how frustrating it can be to receive the wrong product. We are pleased that the refund was prompt, but we are committed to improving our service to avoid similar mishaps in the future. Thank you for the feedback, which helps us grow. Clare, Petit-Fernand
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Carli
Rating: 1 out of 5
I placed my order on August 17 and it is just today October 7 when I receive it by post. Other years they sent to the Canary Islands without problem and it was a normal shipment without problems. This year they only allowed point of collection. The surprise is that after a while I find out that it has been returned due to delivery problems at the pick up point without giving me notice. I live right next to that store. I complained and they sent it to my home but it took a long time. Unfortunately you do not offer a good shipping service at this time and I will not repeat my experience with you. My labels arrived a month after the start of school and there is much more choice on the market.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We have recently changed our shipping methods to ensure that your orders arrive faster. We are sorry to see that in your case this was not the case and we regret it. Your comments are very important to us because they allow us to always improve. We hope to see you again on another occasion. Good day, Camille Petit-Fernand
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Evy
Rating: 1 out of 5
Hello, I have not yet received my order. It is supposed to be shipped on 19/09/2024.
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Response from Petit-Fernand
Hello, thank you for your feedback. We've already e-mailed you today to suggest a solution. ?? Have a nice day, Elise, C-MonEtiquette
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Vero
Rating: 1 out of 5
Has not arrived
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery. After our discussions, we have set up another shipment of your order and we hope that it will arrive this time without any problem :) We are available as always to help you Good day, Camille Petit-Fernand
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Daniela C.
Rating: 1 out of 5
Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Eleonora
Rating: 1 out of 5
I was waiting for the labels to start school but they never arrived
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Response from Petit-Fernand
Good morning Eleonora, I sincerely apologize for this. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Mari S.
Rating: 1 out of 5
The labels never arrived
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Response from Petit-Fernand
Good morning Sara, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Casalino C.
Rating: 1 out of 5
I never received them nor did I receive a refund!!!
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Response from Petit-Fernand
Good morning, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Clare, Petit-Fernand
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Lisa
Rating: 1 out of 5
Ordered early September--never arrived.
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Response from Petit-Fernand
Dear Lisa, I sincerely apologize for the inconvenience. ?? Our support team will be happy to contact you to help you in the best way possible. Clare, Petit-Fernand
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Noémie T.
Rating: 1 out of 5
I never received my package, it was nowhere to be found at the relay store. I don't know what happened.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to help you. Have a nice day, Elise, C-MonEtiquette
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Ophélie A.
Rating: 1 out of 5
The personalized gourd is of very poor quality, the paint peels off after a few days, the first name fades along with the cute little motifs, and now the cap has just broken. All marketing, no quality. Very disappointing
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Response from Petit-Fernand
Hello, We are sorry to see that the quality of the gourd did not meet your expectations. However, we hope that you have received the refund you requested. Have a nice day, Elise, C-MonEtiquette
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Gemma T.
Rating: 1 out of 5
My order did not arrive
Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. However, we have no control over the postal service. We hope you have received your refund. Have a nice day, Elise, Petit-Fernand
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Jose
Rating: 1 out of 5
I was three days late and, of course, not for the start of the course.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the carrier was late in delivering your order. However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
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Amel T.
Rating: 1 out of 5
Find the same 2 on Ali express
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Response from Petit-Fernand
Hello, thank you for your feedback. However, as we are concerned about the environment, we offer self-adhesive and iron-on labels using solvent-free inks and produced locally, which is not the case with Ali Express. What's more, we place great importance on transparency with our customers. Have a nice day, ? Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I never received the order even though the chronopost website shows it as delivered.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've been experiencing delivery problems. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Enrique
Rating: 1 out of 5
The shipping was terrible, after sending it the first time to a collection point that was always closed, I tried to have it sent home, and they sent it to the same one again.... After 3 weeks I still can't pick it up.
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Response from Petit-Fernand
Good morning Enrique, We apologize for this late delivery. We see in the tracking that your order has been delivered. We hope everything is to your liking Good day, Camille Petit-Fernand
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Ilham K.
Rating: 1 out of 5
Delivery too long Labels too big, too bulky Poor quality: they all came off after the 1st wash.
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Response from Petit-Fernand
Hello, We're sorry to hear that you had a bad experience with C-MonEtiquette. We take note of your comments. Have a nice day, Elise, C-MonEtiquette
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Alina X.
Rating: 1 out of 5
I am disappointed with the quality of the new stickers I bought. They peel off after every wash so they are single-use. The stickers I ordered 2 years ago are still on my clothes and do not peel off, and the current ones I bought about a month ago fall off after the first wash at 30 degrees.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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Maica
Rating: 1 out of 5
Even when I call you are very nice and try to solve the problem immediately, it turns out that I still have not received my order. I don't know what to do anymore.... Maica SANTAPAU
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Response from Petit-Fernand
Good morning Maica, We are sorry for this delay in delivery. I see in the tracking of your order that it has already been delivered. I hope everything is to your liking Good day, Camille Petit-Fernand
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Mathilde
Rating: 1 out of 5
Extremely long lead times. Or I had a bug in my order and had to reorder...
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Response from Petit-Fernand
Hello, Following your call, we have sent your order a second time and at our expense so that you can enjoy your items. We hope they meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Charlotte L.
Rating: 1 out of 5
Order not collected
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Lucilla G.
Rating: 1 out of 5
Labels peel off after one wash
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Response from Petit-Fernand
Dear Lucilla, We apologize for the inconvenience encountered. We do not currently find any complaints registered in your name, but we will take action to contact you directly in order to better understand the situation and find an appropriate solution. We care about the quality of our products and your feedback is crucial to us. Clare, Petit-Fernand
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Céline W.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had delivery problems with your order. We have just replied to your email. Good day to you, Elise, C-MonEtiquette
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Vanessa
Rating: 1 out of 5
Quite disappointed after 1 month I have not received my order and nobody says anything or answers.
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Response from Petit-Fernand
Hi Vanessa, Your order should have arrived by now. We are sorry for this situation. We have just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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Mangiafico S.
Rating: 1 out of 5
Nothing has come to me!
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Response from Petit-Fernand
Good morning, Thank you for your communication. Our customer service department will contact you with further information. Unfortunately, we did not find any complaints registered in your name. We encourage you, for future reports, to contact us directly so that we can provide you with faster and more effective assistance. We remain at your disposal for any further needs. Clare, Petit-Fernand
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Ewelina
Rating: 1 out of 5
Never received the order.
Response from Petit-Fernand
Hello Ewelina, We're sorry your order was lost by postal services. We hope that your interaction with our customer services was satisfactory, and we were able to provide a solution to your problem. Have a wonderful day!
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Valentina D.
Rating: 1 out of 5
The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.
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Response from Petit-Fernand
Dear Valentina, Thank you for contacting us. We are sorry to learn that you did not receive the labels and we understand your inconvenience. We are here to help you and will do what we can to resolve the situation. Our customer service department has been in touch with you. We look forward to your response. Clare, Petit-Fernand
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Carlotta
Rating: 1 out of 5
I didn't get my order
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Response from Petit-Fernand
Dear Customer, We sincerely regret the mishap and the delay in the delivery of your order. We understand how frustrating it can be not to receive what you ordered. We have offered you two solutions and, as per your request, we have refunded the amount. We want to assure you that we are constantly working to improve our service and shipment management. If you have further questions or if we can assist you in any other way, please do not hesitate to contact us. We are here to help you! Clare, Petit-Fernand
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Francesca
Rating: 1 out of 5
labels not received
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Response from Petit-Fernand
Dear Francesca, We would like to extend our sincerest apologies for the mishap and delay in the delivery of your order. We are aware of how disappointing it can be to not receive the product you purchased. We have offered you two options and, as per your request, we have proceeded to refund the amount. Please be advised that we are working tirelessly to improve our service and shipping efficiency. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to support you! Clare, Petit-Fernand
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Customer
Rating: 1 out of 5
Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.
Response from Petit-Fernand
Hello Elizabeth, I'm very sorry about these issues that you've encountered. Customer service will be in contact with you very soon to try to resolve these problems. Have a wonderful day!
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