The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
After three years of ordering from you without any problems, this year it's a disaster. I've had three orders: one with badly cut labels and two that got lost. The parcels are not tracked, so I have to wait to send them back. When I receive it, it's not the right design and I'm still waiting for one for an order placed on August 20. Back to school was a week ago and I had to order elsewhere. Very nice customer service but they can't do anything and won't even refund my order. I am very very disappointed and will not be ordering again.
Translated reviews
Response from Petit-Fernand
Hello, We understand that you have finally received your order. We sincerely hope that, despite the delivery problems encountered, you are satisfied with the products you have received. The C-MonEtiquette team
A
ACT
Rating: 1 out of 5
1st week of school, 1st washings and all the iron-on clothing labels are gone. I don't recommend it at all.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've had problems with our iron-on labels. We don't understand why the labels came off after only a week's use. Your satisfaction is very important to us, and we would like to solve this problem. We invite you to contact us directly so that we can examine the situation in more detail and find an appropriate solution The C-MonEtiquette team
C
Claire
Rating: 1 out of 5
I ordered labels on August 23rd for my child's return to CP. Guaranteed delivery before the start of the school year (supposedly...) to be sure of receiving them on time, we even opted for accelerated delivery. Result: labels arrived 4 days after school started! I had to rush off to find another way of labeling all her things, because it was compulsory. And last year, same problem! My order was lost and therefore also received late. HONEST!
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to hear that you have experienced problems with the delivery of your labels. We understand how stressful this must have been, especially with the start of an important new school year. We would like to apologize for the delay in delivery, despite the choice of expedited delivery. We have taken note of your comments and will work to prevent this kind of situation from recurring in the future.
H
Holly
Rating: 1 out of 5
Always used Petit-fernand for my name labels. Unfortunately this time, the quality was poor. Very pixelated the name isn't a clear print. I did request a refund or a re-print. They offered a re-print but it arrived the same poor quality.
Response from Petit-Fernand
Hello Holly, We're sorry your renewal order was unsatisfactory. As we got no response from you after sending you new labels, we assumed everything went well. Could you contact our customer support so that we can help you? Have a wonderful day!
O
Ophelie
Rating: 1 out of 5
I made a first order which never arrived. Lost by Chronopost. I had to contact the c mon étiquette service. I was then offered a new order which also never arrived. This time it wasn't Chronopost but c mon étiquette who never sent my new order. After 20 days of waiting for all this, I found myself without an order and without the labels before my children went back to school. I don't recommend this site at all.
Translated reviews
Response from Petit-Fernand
Hello, We completely understand your dissatisfaction and we are sincerely sorry for the inconvenience. We have found a solution to resolve the problem, and we hope that this will meet your expectations. We regret this bad experience and hope that it will not prevent you from returning to our services in the future. Your satisfaction is very important to us, and we are determined to offer you a better service.
A
Alison A.
Rating: 1 out of 5
My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.
Translated reviews
Response from Petit-Fernand
Hello, Following our telephone conversation two days ago, we are delighted to have been able to resolve the problem. As agreed, we have returned your order. We sincerely hope that you will be fully satisfied with your order. Yours faithfully
M
Marion Denuit
Rating: 1 out of 5
I never received my order
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
C
Coralie Philippe
Rating: 1 out of 5
I have not received my parcel. I notified a change of address and was told it was taken care of. Products that I didn't order came with it. I won't be ordering again as I can't find my parcel.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please do not hesitate to reply so that we can find a solution quickly. We look forward to helping you resolve this situation. The C-MonEtiquette team
E
Envy L.
Rating: 1 out of 5
Order number 4002167249 I have tried to email, instagram, Facebook. I've been ignored on all platforms. Order never arrived, day 12 now! Will have to dispute with PayPal.
Response from Petit-Fernand
Hello Zalihe, Sorry we took so long to answer your email, we were completely swarmed with messages this past week. We hope the solution we gave you was satisfactory. Have a wonderful day!
B
Bea Figueira
Rating: 1 out of 5
The service, the communication and the packaging of the product, the prices they have are not equivalent to any of the processes of this company, the first and last time I will buy.
Translated reviews
Response from Petit-Fernand
Hello, We are sincerely sorry to read your message. Our Customer Service Department is available to help you with your order. You can contact us through our contact form with your order number. Hello, Camille Petit-Fernand
M
Marie
Rating: 1 out of 5
I've never seen anything like this! I've been waiting for my order for over two weeks! I will never order from them again! It looks like a scam!
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. We would like to assure you that we are in no way a scam, and we do our utmost to offer a transparent and reliable service to our customers. The C-MonEtiquette team
C
Charlene Beaudet
Rating: 1 out of 5
Hello, I never received the labels! Ordered around August 20-22. Serious business as usual. I am very pleased and can only recommend labels elsewhere! Too bad.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. Sincerely, The C-MonEtiquette team
P
Perrine Robin
Rating: 1 out of 5
I never received the labels I ordered, the site was supposed to send me new ones, after 8 days still nothing..... The children went back to school a week ago, the initial order was placed on 12/08.... In short, very disappointed
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or needs. Sincerely, The C-MonEtiquette Team
P
Patricia Mena Garcia
Rating: 1 out of 5
The delivery was terrible, they delivered it to the wrong address and then took it to a seur point outside my city, where I had to go and pick it up.
Translated reviews
Response from Petit-Fernand
Hello Patricia, We are very sorry for this incident with the delivery of your order and we apologize on behalf of SEUR? However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
S
sandra ribé
Rating: 1 out of 5
I never received my order! Since it was a non-tracked delivery I don't know where it is...
Translated reviews
Response from Petit-Fernand
Hello Sandra, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Please do not hesitate to contact us should you have any questions or require further assistance. The C-MonEtiquette team
A
AD
Rating: 1 out of 5
I received the wrong labels and 7 days later I still haven't heard back from customer service.
Translated reviews
Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to return the correct order to you. We understand that this may have caused some inconvenience, and we are doing everything we can to prevent this from happening again. Thank you for your patience and understanding. Sincerely, The C-MonEtiquette team
L
Ludivine Lefevre
Rating: 1 out of 5
Order not received
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we have agreed together to return your order, and we remain at your disposal to monitor the situation closely. Thank you again for your understanding and trust.
M
Maeva Deveaux
Rating: 1 out of 5
After several years of ordering on the site, I ordered again and this time I was very disappointed. I ordered for the first time a gourd and a snack box, the thermo gourd arrived with the drawings completely yellowed although the material seems to be of excellent quality. The patterns are really disappointing. Maybe it's just bad luck
Translated reviews
Response from Petit-Fernand
Hello Maëva, We have just contacted you by e-mail to discuss this incident with you. We look forward to hearing from you, and wish you a wonderful day!
A
Alice Boyer
Rating: 1 out of 5
Order not received
Translated reviews
Response from Petit-Fernand
Hello Alice, We are very sorry about this delivery incident. As per our exchange of 04/09, we have reproduced your order in order to send it to you as soon as possible. Have a nice day, The C-MonEtiquette team
G
Gaelle Lastere
Rating: 1 out of 5
After three years of ordering from this site without any problems, this year it's a catastrophe. The labels never arrived, even though it was noted that delivery was guaranteed before the start of the school year. I had to call customer service time and time again to get a return by colissimo. Their service has no view on the tracking of packages, so I have to wait to get a return. 15 days later I received my labels with a different design than the one selected, and they told me there was nothing they could do for me.
Translated reviews
C
Coralie
Rating: 1 out of 5
2 orders placed for my 2 daughters, labels for one of my daughters ended up in the middle of the 2nd daughter's notebook. One page just lay in the notebook without being stapled. And all the pages were staggered in the 2 notebooks (shorter sheets under longer ones). For the price of the booklet, I find that the service provided is not qualitative. Customer service was unable to offer a commercial gesture without my asking, and the first response to my complaint was "we'll do better next time". Too bad. There won't be a next time, I'll order elsewhere.
Translated reviews
Response from Petit-Fernand
Hello Coralie, Thank you for your feedback. We fully understand your reaction, and it's a legitimate one. Unfortunately, our production is a human environment, which can make certain mistakes. However, the use of your labels remains unchanged. Have a nice day, The C-MonEtiquette team
E
Emeline CHARLIER
Rating: 1 out of 5
15 days to finally get my order!!!!!!! My children have already gone back to school. I had to buy other labels! I'm not the only one in the case and no response on facebook to the post that people leave! 1st and last order for me!
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback. We totally understand your dissatisfaction with this situation. We have just contacted you by e-mail to discuss the matter. Have a nice day, Ophélie
M
mélanie normand
Rating: 1 out of 5
Never received the order I am waiting for the refund
Translated reviews
Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 04/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
A
Asma Abtrou
Rating: 1 out of 5
I have not received my order
Translated reviews
Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 06/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
H
Hélène Heneaux
Rating: 1 out of 5
Very disappointed with the pencil labels. They peel off and don't stay on.
Translated reviews
Response from Petit-Fernand
Hello Hélène, We totally understand your dissatisfaction. It's not normal for your labels to come off your pencils. We've just e-mailed you to find out what could have happened. We're here to help you, Have a nice day, The C-MonEtiquette team
M
Mélanie Gutierrez
Rating: 1 out of 5
Order not received
Translated reviews
Response from Petit-Fernand
Hello Melanie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
M
MAA
Rating: 1 out of 5
The name flocked on my daughter's bottle faded after half a day! Given the price of the bottle, the quality leaves a lot to be desired I absolutely do not recommend For the labels : RAS
Translated reviews
Response from Petit-Fernand
Hello Amina, We've just contacted you by e-mail to discuss this matter. It is indeed abnormal that your daughter's first name is being erased. Our team is here to help you and provide you with solutions! All the best, The C-MonEtiquette team
H
Hinda Slit
Rating: 1 out of 5
Misleading advertising, written in large letters on the website, received before the start of the school year. Today is September 4 and still nothing. Ordered on August 21. The first and last order from them
Translated reviews
Response from Petit-Fernand
Hello, Unfortunately, sometimes the postal services take longer than expected. However, as agreed between us on September 04, your order has been returned to you. We hope you enjoy it. Have a nice day, The C-MonEtiquette team
A
Anja R.
Rating: 1 out of 5
The delivery came too late - much later than announced. Unreliable, very annoying. When the labels finally arrived, I no longer needed them.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that your order has arrived late. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? Have a nice day, Elise, EsIstMeins
S
Sandra B.
Rating: 1 out of 5
Unfortunately the stickers have not arrived. I have ordered several times before and everything has always been fine. Except this time:(
Translated reviews
Response from Petit-Fernand
Hello, we are very sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
F
Fabienne
Rating: 1 out of 5
Order placed on August 16 at my new address, order form enclosed. Labels sent to my old address. Identified the problem by talking to customer service. Reissued but customer service refused express delivery. The labels arrived after the start of the new school year, and I had to find an urgent solution to mark my daughter's belongings.
Translated reviews
Response from Petit-Fernand
Hello Fabienne, We are very sorry about this delivery incident. However, we are unable to change the original delivery method of your order. However, we have done our utmost to ensure that you receive your order as quickly as possible.
M
marta L.
Rating: 1 out of 5
They indicate short delivery time to get chosen then contacting customer service it turns out that 48 hours for shipping is at least a week and still can't be sure + between 3 and 10 days for shipping (when ordering it was specified that everything would be delivered in 4 business days). Order cancelled
Translated reviews
Response from Petit-Fernand
Good morning Marta, We sincerely regret the inconvenience and understand your frustration regarding the delivery time. We would like to clarify that you have been informed about a possible delay in production. We are always committed to providing our customers with the most accurate information possible, and we apologize if there has been any misunderstanding. You chose to cancel your order, and we have provided a refund, as you requested. We apologize again for the inconvenience and appreciate your understanding. See you soon ?? Chiara, Petit-Fernand
V
Vanessa Pieruccioni
Rating: 1 out of 5
Doesn't fit the clothes at all
Translated reviews
Response from Petit-Fernand
Hello Vanessa, We are very surprised by your opinion. We invite you to contact us directly via the contact form or by telephone, as it is totally abnormal for your labels to come unstuck! Have a nice day, The C-MonEtiquette team
M
Mamen Serrano Martínez
Rating: 1 out of 5
Big disappointment, it was the third year I bought them and, to my surprise, the stickers are very bad, it costs a lot to peel them off, some are damaged and no longer stick. If you have changed anything, go back to the old ones. I will not order any more from you. I'm not in the mood to throw money away.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for writing to us. We are sorry for this anomaly with your labels. After our conversation I will confirm the shipment of your replacement labels. Your satisfaction is very important to us. ?? Hello, Camille Petit-Fernand
A
Avis négatif
Rating: 1 out of 5
I never received my order.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. In fact, your order has been returned to sender due to an address error that was communicated to you. Very nice day, The C-MonEtiquette team
P
Perrine
Rating: 1 out of 5
I never received my parcel at the relay point. I am aware that this is the delivery company's fault but unfortunately it is still a bad experience. Customer service very good
Translated reviews
Response from Petit-Fernand
Hello Perrine, We're very sorry to hear about the delivery incident that contributed to your bad experience. We hope your adventure doesn't end here! Have a nice day, The C-MonEtiquette team
F
Fanny Leroy
Rating: 1 out of 5
I can't recommend them at all, unfortunately I can't comment on the quality of the products as I haven't received anything! Order placed on August 27th, confirmation email telling me it would be shipped in 48h maximum (for manufacturing time), money debited immediately from my account, 7 days later no news, order still in "manufacturing" status, two emails sent to customer service without any reply.
Translated reviews
D
Delayen
Rating: 1 out of 5
I have not received my order??? Sincerely
Translated reviews
Response from Petit-Fernand
Hello Emilie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
A
Anais
Rating: 1 out of 5
I am quite disappointed Order placed 15 days before the start of the school year, On the email it was certified that I would receive the order within 3 to 8 days I had to make the labels myself for the start of my children's school year.
Translated reviews
Response from Petit-Fernand
Hello Anaïs, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you!
A
Aurelie Gérard
Rating: 1 out of 5
Never received the article
Translated reviews
Response from Petit-Fernand
Hello, We're sorry your order was not delivered by the postal service. We have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 