The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I still have not received my order after one month. Could you please tell me where it is located? Thank you
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Response from Petit-Fernand
Good morning Estefania, We are sorry to read your message. We replied to your email giving you information about the delivery :) We are available for anything. Hello, Camille Petit-Fernand
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Yolanda
Rating: 1 out of 5
Paid extra for fast delivery (2-4 working days), and took 12 days. Complained for nothing. Never again
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Response from Petit-Fernand
Hello, thank you for your message. Delivery to the collection point takes 2-4 days. However, you have selected standard delivery. We hope you like your labels. Have a nice day, Elise, EsIstMeins
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Heather
Rating: 1 out of 5
We were sent the wrong name labels with someone else name on. Now I know mistakes are made and this is fine but it's how a company rectifies it that counts. In order to get the new correct ones delivered in time I asked for them to be sent fast tracked, I was repeatedly ignored. As a result they were sent standard delivery and haven't turned up in time for my kids starting school. I'm very disappointed in the level of service shown
Response from Petit-Fernand
Hello Heather, We're sorry you experienced an order reversal. Unfortunately, we do not have any express delivery for the UK, so we cannot send any orders fast tracked. We hope you will receive your order very soon.
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Kerry R.
Rating: 1 out of 5
Took a long time to arrive, i ordered them in plenty of time for school to start, 4 weeks prior to the start of school, came 2 days before and I received the wrong order!! I've got someone else's children's name stickers and I emailed the company to them just wanting me to send photos over as said a refund will be issued. No apology nothing. 2 days before school starts!! Avoid avoid avoid!!
Response from Petit-Fernand
We're sorry you experienced an order reversal, Kerry. This does not happen very often, and when it does, we try to help our clients as much as possible.
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Dreylia
Rating: 1 out of 5
Order placed on August 27 for guaranteed delivery by September 2. The order was never shipped, no information on a possible delay... So I cancelled the order and went to see the competition.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We're sorry about this production anomaly and hope to see you again next time? Have a nice day, Camille C-MonEtiquette
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Tanja D.
Rating: 1 out of 5
The stickers from my order have not arrived. After a complaint was made, the sticker set was to be sent again. Nothing has arrived to date (not even the 2nd delivery)! The school enrollment is long over (it was supposed to be a gift).
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Response from Petit-Fernand
Hello, thank you for your comment. Your second shipment was sent on 03/09/2024. You should receive it on 13/09/2024. Have a nice day, ? Elise, EsIstMeins
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Mathilde Vandercammen
Rating: 1 out of 5
Very pretty bottles BUT after 5 days of use, my daughter's name comes off. I say "comes off" because it's a sticker. What's more, the color of the bottles is already fading. My daughters are very careful. I'm going to send a message to the after-sales service and hope to be reimbursed. I don't agree with paying so much for them to be damaged 5 days later.
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Response from Petit-Fernand
Hello, we're sorry to hear about the problem with your bottles. Your products should not have this printing defect... It is a printing directly on our bottles and not a sticker. In order to help you as best we can, our customer service department has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
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Cecilia P.
Rating: 1 out of 5
Aesthetically beautiful but unfortunately carrying it around with the eventuality that you might spill it leaks water.
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Response from Petit-Fernand
Good morning Cecilia, Our customer service will contact you to help you. Have a good day and see you soon? Chiara,Petit-Fernand
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Pa.ta.te
Rating: 1 out of 5
Order never collected
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Response from Petit-Fernand
Hello, We are sorry that your order has not yet been delivered. Following our email exchanges, we have indeed implemented the solution you have chosen :) Have a nice day, Camille C-MonEtiquette
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Stephanie C
Rating: 1 out of 5
Very disappointed with this site... Order placed on August 9th and still not received! I sent several emails which were answered promptly, but despite sending another one a week ago, I still haven't received anything... As school starts on Monday, we had to make our own labels at the last minute! Too bad, I had already ordered from this site and was very satisfied...
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Response from Petit-Fernand
Hello Stéphanie, We are very sorry to read your message. We don't have enough information to contact you and help you solve this delivery problem. We invite you to write to us so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
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Aurore Morin
Rating: 1 out of 5
I still haven't received the labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Marta Pretenders
Rating: 1 out of 5
He pagado por un envío express de entrega en 24-48h, lo pedí un lunes, es sábado y no me han llegado, ya no me hacen falta sus etiquetas, he tenido que improvisar otra solución.
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Response from Petit-Fernand
Hola Marta, Sentimos mucho este retraso en la entrega. Puedes contactar nuestro servicio de atencion al cliente para que te puedan ayudar con tu pedido lo antes posible. Buen dia, Camille Petit-Fernand
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Angelina G.
Rating: 1 out of 5
Very disappointed this year. The labels are much more difficult to remove from the boards than in previous years. The labels get damaged or even torn when you try to remove them from the board, which prevents them from adhering properly to the garments.
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Response from Petit-Fernand
Hello Angelina, We're sorry to read your message. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
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Yurena
Rating: 1 out of 5
A real disaster. My order never arrived, they told me in customer service that they would send it again and it never arrived for the second time and they don't even know where it is. Still waiting for my money back.
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Response from Petit-Fernand
Hello, We are sorry to read your message. We see in the tracking of your order that it has been delivered :) As for the refund, I confirm that we have done it, you can contact us if you need any details. Good day, Camille Petit-Fernand
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Michaella B.
Rating: 1 out of 5
I still have received order and was shipped out another one and that still haven't arrived it's been a month since my order
Response from Petit-Fernand
We're sorry you experienced such delays in your delivery. We hope you have since received your order, and our customer support was satisfactory.
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Anaïs Usclat
Rating: 1 out of 5
My order went well, I received my labels they are very pretty I stick them with my iron on my son's clothes for back to school respecting the degree and time of application, Unfortunately after a wash the labels peel off and I am very disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you to help you with your order :) Have a nice day, Camille C-MonEtiquette
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Cuvato N.
Rating: 1 out of 5
The labels I purchased never arrived.
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Response from Petit-Fernand
Good morning Nicola, Our customer service will contact you to resolve the non-delivery by the mail. Good day, Chiara, Petit-Fernand
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Theresa S.
Rating: 1 out of 5
Unfortunately we had severe problems with the delivery...disappearance of the goods, 2 x.. Too bad... a year ago we had a great experience.
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Response from Petit-Fernand
Hello, We are very sorry that you had a bad experience with the delivery. However, we hope that you received your refund in good order. Have a nice day, Elise, EsIstMeins
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Virginie Chevalier
Rating: 1 out of 5
I'm surprised by all the positive comments about the labels... First wash, I found two at the bottom of the machine despite having followed the instructions perfectly... Extremely disappointed.
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Response from Petit-Fernand
Hello Virginie, We're sorry to read your message. It is not normal for your labels to come off so easily during washing. We invite you to contact our customer service via our contact form on our website. We'll be happy to help you :) Have a nice day, Camille C-MonEtiquette
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Anne Nithila
Rating: 1 out of 5
Error in ordering the labels. I was sent an earlier model than the one ordered this year + there is another error and in one of the notebooks with labels belonging to another name mixed with those of my children. I'm very disappointed
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our customer service has just contacted you to help you with your order. Have a nice day, Camille C-MonEtiquette
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Emma
Rating: 1 out of 5
The font is very small We end up with a name that is tiny in relation to the size of the label. According to the visual on the screen when ordering, it was proportional. Disappointed for a 1st order. I hadn't had this problem with another site.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. The small size of your labels is explained by the fact that you chose our "mini" labels specially designed for pens. In fact, they have very slim dimensions, making them ideal for colored pencils, for example. We're sorry if this didn't meet your expectations? Have a nice day, Camille C-MonEtiquette
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1000698172
Rating: 1 out of 5
order received at a relay point but given to someone else, no help from c-monetiquette, once the money has been transferred to the account, the customer is nothing more than an email, a promotional code offered, a commercial gesture to encourage purchase, a shame.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Following your exchanges with our customer service department, the refund of your order has been processed. We are sincerely sorry for this anomaly and remain available if necessary. Have a nice day, Camille C-MonEtiquette
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Une CLIENTE
Rating: 1 out of 5
Order never received! A never-ending battle to get my money back! Customer service turned a deaf ear despite numerous reminders! Still waiting for my refund! 30 lost bravo "c mon étiquette
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We currently do not have enough information to contact you to help you. However, if your order has been refunded, this will be visible on the bank account associated with your payment shortly. We are very sorry that your order did not arrive in time. Have a nice day, Camille C-MonEtiquette
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Jocelyne Aman
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Jocelyne, We're sorry about this delivery anomaly with the postal service. We have just contacted you to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Jackie
Rating: 1 out of 5
Stickers looked lovely and went on really easily but came off in the first wash
Response from Petit-Fernand
Hello, We are very sorry to hear that you are having issues with your order. As it is obviously not normal for stickers to come off, we've sent you an email to find a solution! We wish you a lovely day ?? Sarah- Petit Fernand
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C.K.
Rating: 1 out of 5
Unfortunately, I never received the stickers I ordered
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Response from Petit-Fernand
Hello, We are sorry that you are experiencing delivery problems with your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandy Ritz
Rating: 1 out of 5
Cardboard damaged when I received the package. Personalization the dot is too close to the first name and the initial of the last name. Not pretty
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived in this condition. We printed your gourd as you requested and are sorry to hear that it was not to your liking. We hope, however, that the quality of our products meets your expectations. Have a nice day, Camille C-MonEtiquette
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Eléonore Digna
Rating: 1 out of 5
Unfortunately, my children went back to school without personalized labels - the order never arrived!
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Olena R.
Rating: 1 out of 5
I spent a long time choosing from the sticker suppliers and decided on Esistmeins. I stuck the stickers on the clothes according to the instructions. After I washed the clothes at a water temperature of 40 degrees, absolutely all the stickers were stuck and remained in the washing machine. I am very disappointed with the quality and the time lost.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to get more details about this. Have a nice day, Elise, EsIstMeins
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Jasmine
Rating: 1 out of 5
I was basically very happy with the labels, beautiful design, in booklet form with application explanations for each type of label. Easy to apply. Unfortunately, the first time I washed them at 30 degrees, after waiting a week after application to make sure they had set properly, everything had come off. I'm very disappointed, I didn't buy these labels so that I'd have to reapply them every time I washed my child's clothes.
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Response from Petit-Fernand
Hello Jasmine, Thank you for writing to us. Our iron-on labels are normally permanent once applied. We're sorry that your labels came off in the wash. You'll be able to see the quality of our products on the label return we sent you :) Have a nice day, Camille C-MonEtiquette
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Graziella S.
Rating: 1 out of 5
Order not received. The after-sales service offers to send it back but refuses to do so by express delivery on the pretext that they cannot change the delivery method. Unconvincing argument.
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Response from Petit-Fernand
Hello, We're sorry about this delivery anomaly. As explained during our discussions, we really can't change your initial shipping method, so we're very sorry. We hope, however, that the new shipment we have set up for you will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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Aurélie Y
Rating: 1 out of 5
I never received my back-to-school labels for my daughter ??????
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Response from Petit-Fernand
Hello, We apologize for the delay in delivery by the postal service. Following our email exchanges, we hope that our new shipment will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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Ann
Rating: 1 out of 5
Unfortunately, our labels did not arrive this time. (Last year, delivery and quality were also okay)
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Suzy Vidal
Rating: 1 out of 5
It did not go well with this company I wanted to change but it did not accept for the change.
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Response from Petit-Fernand
Hello, We are very sorry that we were unable to respond favorably to your modification request. However, as explained during our discussions, as your order has already been manufactured, we were unable to make any modifications to your products. Please accept our apologies. Have a nice day, Camille C-MonEtiquette
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Malgorzata B.
Rating: 1 out of 5
Hi I still haven't received my order. First time it's been send seemed it got lost then contacted customer service and been told that it's been send again. Still haven't received it after a month. Don't know if it's problem with delivery service or with what byy it order haven't arrived
Response from Petit-Fernand
Hello, We are very sorry to hear that you did not receive the second order that we sent you! Unfortunately, we don't have any information about this situation, as it is Royal Mail that was responsible for delivering your orders. We contacted you via email to find a solution! Have a lovely day Sarah- Petit Fernand
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Sihem Mecheri
Rating: 1 out of 5
I haven't received it yet
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Response from Petit-Fernand
Hello, Thank you for notifying us of this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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H a secas
Rating: 1 out of 5
Last year I ordered them and I wasn't too happy either, but I was going on vacation and I wanted to leave it comorado. I paid for it to be express and it did not arrive on time, as I needed, the 48h were not met. Also, they arrived with a number instead of the text, it must be that they got it wrong and it was in the confirmation order, but I think they will do it people, it would help if they made sure that the order was the correct one. It is very obvious that it was wrong. Too bad. I'll look for another page for the next time, of course.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels were not to your liking. The orders go directly to our machine to be printed, in your case one label was missing a letter from the last name and came with an extra number 6. We asked you to send us the confirmation email of your order so we could compare but we did not receive it :( With classes coming at a great pace, in the summer we have many orders and we can not take the time to check with each customer if they have made the correct personalization. We apologize for the inconvenience. Good day, Petit-GFernand
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Christelle Hafner
Rating: 1 out of 5
2nd order and not satisfied; one wash and the labels came off. Luckily it was on my daughter's return from her holiday.
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your labels have come off in the wash. You chose iron-on labels which, once applied, are virtually permanent. We've just e-mailed you to help you with this problem. Have a nice day, Camille C-MonEtiquette
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Bianca K.
Rating: 1 out of 5
I haven't received anything yet, I'm still waiting for the stickers.
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Patricia J.
Rating: 1 out of 5
I ordered 2 months ago now and I still haven't received them. I send an email to customer service and they replied in a different language so have to Google translate late it. They then re sent my order but I still haven't received them and that was a month ago.
Response from Petit-Fernand
Hello, We indeed resent your order at our expense, and since you did not receive this second order, we refunded your order. Could you please tell us what we could have done to make your experience with our customer service more satisfactory? We did everything we could to help you despite these issues with the delivery... Have a lovely day, Sarah- Petit Fernand
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