The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order a child's water bottle with straw. This well-sealed gourd leaks if it's not put straight in the bag! Unthinkable for a children's bottle - a useless purchase! Too bad
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Response from Petit-Fernand
Hello, It's with regret that we read your message. Our water bottles are normally completely watertight. In order to understand your problem and provide you with a solution, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Morgane GREGOIRE
Rating: 1 out of 5
We still haven't received our order placed on August 8 for 57 euros, and back-to-school is only a week away. Where is my order?
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Response from Petit-Fernand
Hello, We are sorry about this delivery anomaly by the carrier. We hope that the second shipment we have set up will arrive as soon as possible? Have a nice day, Camille C-MonEtiquette
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Catherine Boehler
Rating: 1 out of 5
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
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Response from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you :) Have a nice day, Camille C-MonEtiquette
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Abc
Rating: 1 out of 5
Late delivery, products received after the event, no longer needed
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Response from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
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Vic
Rating: 1 out of 5
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
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Response from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations :) Have a nice day, Camille C-MonEtiquette
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Jessica
Rating: 1 out of 5
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
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SG
Rating: 1 out of 5
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
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Response from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
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Tanja R.
Rating: 1 out of 5
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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IRENE ANGULO ARDILA
Rating: 1 out of 5
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
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Juliane Bouchakour
Rating: 1 out of 5
Too expensive is exaggerating the price
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Response from Petit-Fernand
Hello, We are sorry that the products we offer do not meet your expectations. We try our best to adapt to your needs and to offer you many advantages throughout the year. Nevertheless, we hope you like the products you have ordered :) Have a nice day, Camille C-MonEtiquette
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Laetitia Buffet
Rating: 1 out of 5
Since I placed my order and paid for it I haven't received anything?
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Response from Petit-Fernand
Hello Laetitia, Thank you for contacting us. I see that our Customer Service was able to help you with your complaint :) We're delighted that the proposed solution suits you? Have a nice day, Camille C-MonEtiquette
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elodie
Rating: 1 out of 5
I have a problem with my labels no answer
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Response from Petit-Fernand
Hello Elodie, Thank you for contacting us. Our Customer Service was able to speak with you by e-mail about your complaint. We remain available if necessary :) Have a nice day, Camille C-MonEtiquette
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Isabel Reyes Mesa
Rating: 1 out of 5
Disappointing. I placed my order on August 1 and it still hasn't arrived. It says in the order tracking that it is delivered but I have not received anything. I try to send an email by web to claim and the 80 times I've tried it gives error, I also contacted them by social networks and they do not answer either. What a scam.
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nina bailly
Rating: 1 out of 5
quality, a complaint was lodged
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem. In order to obtain more information about the problem and help you as best we can, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Anne-C F
Rating: 1 out of 5
I've always been happy with my orders, but this year I can't remove the label! I have to fight with the leaflet to get the label off. Too bad....
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Response from Petit-Fernand
Hello, thank you for your feedback. As you may have noticed with your previous orders, our labels are usually easy to remove from their backing. Therefore, in order to help you as much as possible, we have just contacted you by e-mail. We sincerely apologize for this situation. Have a nice day, Camille C-MonEtiquette
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Josephine
Rating: 1 out of 5
Haven't received our order, nearly 4 wks after placing order!
Response from Petit-Fernand
Hello, You contacted our customer service four days ago and we sent you a new order at our expense. We hope that you will receive it soon! Have a nice day Sarah- Petit Fernand
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Christelle Pirard
Rating: 1 out of 5
I'm disappointed I've ordered several times before and everything was fine The ones I've just received are very badly printed boards They tear and the tape comes off at the same time
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Response from Petit-Fernand
Hello Christelle, Thank you for writing to us. We apologize, your labels should not be delivered this way. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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G A.
Rating: 1 out of 5
Of two products, one was not available. The labels, on the other hand, did not arrive, they sent them back, and I am still waiting
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Response from Petit-Fernand
Dear Julia, We are truly sorry for the inconvenience you experienced with your order. We would like to let you know that we have proposed solutions, including sending you a new order. We are pleased that, as you confirmed to us via email, you received the labels we sent back to you. If you need further assistance or have any other questions, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara, Petit-Fernand
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Ashleigh J.
Rating: 1 out of 5
I'd heard lots of good things so places an order for our 4 children, the order Was placed on the 22nd of July, it never arrived, I contacted them after the 10 days delivery, they said they'd send a replacement, this still hasn't arrived. It's now the 20th of August and we still don't have our order. Apparently we have to wait another 2 days to see if the replacement gets delivered, which I have no hope for at this point.
Response from Petit-Fernand
Hello Ashleigh, I'm so sorry you've had issues with delivery. I hope the order arrives by tomorrow at the latest, but if it doesn't, please contact us again so we can find another solution. Have a wonderful day!
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Lisa G.
Rating: 1 out of 5
I have not received my order!
Response from Petit-Fernand
Hello Lisa, Our customer support has resolved your issue. I hope the solution we gave you was satisfactory! Have a wonderful day!
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Marie HERAUD
Rating: 1 out of 5
Almost 3 weeks after my order, I still haven't received anything. My account has been debited and I'm being asked for my opinion...?
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Response from Petit-Fernand
Hello Marie, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Thomas
Rating: 1 out of 5
The iron-on labels all come off in the first wash at 30°C. I am very disappointed.
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Response from Petit-Fernand
Hello Thomas, We're sorry to hear that the labels are not up to your expectations. Please contact our customer service department so that we can find a solution. We wish you a pleasant summer? C-Monetiquette
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Diana Hovsepyan
Rating: 1 out of 5
They say I've received my order, but I haven't received anything.
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Response from Petit-Fernand
Hello Diana, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Christina
Rating: 1 out of 5
Unfortunately, the stickers are much too big for pens. Visually and in terms of quality, it looks good. But I had to wait a very long time and it didn't fulfill what I ordered it for.
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Response from Petit-Fernand
Hello, you have actually ordered adhesive labels for items in 1 line. We recommend the mini labels for pens. Have a nice day, Elise, EsIsteins
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Sarah
Rating: 1 out of 5
I never received my children's labels!
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Response from Petit-Fernand
Hello Sarah, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Sandra Valente Martins
Rating: 1 out of 5
Did not receive order
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Response from Petit-Fernand
Hello Sandra, We're sorry to hear that you haven't received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Magalie Piegelin
Rating: 1 out of 5
order all right 2 days later blue card hacked in canada ...
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Response from Petit-Fernand
Hello Magalie, We're sorry to hear that your credit card has been hacked. To limit the risk of credit card fraud, make sure you're on a secure wifi network. C-Mon Etiquette ?
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Emma S.
Rating: 1 out of 5
I have never bought anything from this company. Someone else has used my email to avoid having to subscribe and now I am being bombarded by their spam. Avoid.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out to us regarding your concerns. We understand how frustrating it can be to receive unwanted emails. We have your order number and can confirm that our records indicate a purchase associated with your email address and your name. However, if you wish to unsubscribe from our emails, it is very simple to do so. You can just click the "unsubscribe" link at the bottom of any of the emails you have received from us. If you need further assistance or if you believe there has been a mistake, please contact our customer service, and we would be happy to help. ?? Best regards, Chiara Petit-Fernand
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Coralie
Rating: 1 out of 5
Gourd 1: the drawing goes away Gourd 2: leaks I can't contact customer service
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Response from Petit-Fernand
Hello Coralie, We're sorry to hear about this problem with your gourd. Our Customer Service has contacted you to find a solution. C-Mon Etiquette ?
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Marina André
Rating: 1 out of 5
I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your parcel. Our customer service has contacted you to find a solution. Have a nice day, C-Mon Etiquette ?
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Cindy Sanchez
Rating: 1 out of 5
Still nothing received...
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Maria T.
Rating: 1 out of 5
The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.
Response from Petit-Fernand
Dear Maria, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. We apologize for the inconvenience caused by the delivery issues with your initial set of labels. Please know that we took steps to address this by sending you a replacement order free of charge, which we hope you will appreciate, as the delivery issue was beyond our control. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara, Petit-Fernand
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Sylvie Demoulin
Rating: 1 out of 5
Label too big for small equipment
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Response from Petit-Fernand
Hello Sylvie, We're sorry to hear that the labels don't suit you. There are different sizes for object labels, including the Mini made especially for small equipment: https://www.c-monetiquette.fr/etiquettes-autocollantes-objets You ordered the 1-line labels, which are indeed too wide for small equipment. Have a nice day, C-MonEtiquette Customer Service
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Bahar
Rating: 1 out of 5
My order has not arrived! Money was paid in nicely but my order never arrived although I got the email it was already delivered! :/ I find it very annoying!
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Response from Petit-Fernand
Hello, we are very sorry to hear that. ?? Could you please get in touch with us so that we can suggest a solution? Have a nice day, Elise, EsIstMeins
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Camille Leconte
Rating: 1 out of 5
I didn't get the order I placed online at all. I received two packs of labels in various sizes, even though I had ordered a full pack and an additional order of special labels for pens/felts/pencils. So I'm in a quandary, as I don't have enough thin labels for my two children.
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Response from Petit-Fernand
Hello Camille, We're sorry to hear about this incident concerning your order. Our Customer Service department has replied to your e-mail, proposing various solutions :) Have a nice day, Camille C-MonEtiquette
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María Ángeles López Gutiérrez
Rating: 1 out of 5
A delivery point of those offered on the web was scheduled, however it never arrived and I realized that this delivery point was already closed for good points I contacted you and you offered me children after delivery options but the order was not sent where I asked but to another delivery point totally different and without notifying me. As I did not go to pick it up because I was not notified of the delivery it was returned and again sent back to another random delivery point. I have not been able to pick it up because I am on vacation and it has been a long time since the order was placed. The result is that I placed the order in the middle of July and a month later I still do not have it.
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Response from Petit-Fernand
Hello, We deeply regret all the delays. The changes made during delivery are independent of us. We have found that Seur, unable to deliver at the selected point, makes the order available at its premises without consulting the recipient or the sender. Once your order arrives at our premises, we will be able to send you your order by express. Good day, Petit-Fernand
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Frédérique Ballion
Rating: 1 out of 5
Order not delivered. I still haven't received anything, my order having left on July 25.
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Response from Petit-Fernand
Hello Frédérique, You have been in contact with our customer service department to resolve the problem of late delivery. We are delighted that a solution has been found. Have a nice day, C-MonEtiquette
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Noubouwati Saidina
Rating: 1 out of 5
Order never received. Very disappointed
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Response from Petit-Fernand
Hello Noubouwati, We're sorry to hear that your order has not been delivered. Our customer service has sent you an email to suggest a solution. Have a nice day, C-MonEtiquette
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Ana Rosa ZT
Rating: 1 out of 5
I placed my order on August 2nd, they sent me an email that the order would be delivered in 24 hours, until the 6th they did not send it, the transport agency sent me an email to say that it will be delivered on the 12th and today the 9th and the transport agency sent me an email to say that the delivery is delayed. When will it be delivered? I write an email to the store to see what solution they give me and they offer me a discount code for future purchases. The problem I have now is that a discount is worthless to me when I have already made my purchase. Obviously I will not buy or recommend again.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the delivery time indicated by the carrier was not met. We understand your frustration. We are working to ensure that this is remedied and that they respect the deadlines. Have a nice day, Petit-Fernand
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Gaylord Bernard
Rating: 1 out of 5
Parcel delivered yesterday 11 days ago.....
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Response from Petit-Fernand
Hello, We are very sorry for the delay in your delivery by La Poste. We hope that, despite the delay, our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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