The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, It is with regret that we read your message. Your order should already have been delivered by La Poste. To help you, our Customer Service has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
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Mathilde Cadio
Rating: 1 out of 5
I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our Customer Service has just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Melissa Genc
Rating: 1 out of 5
1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!
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Response from Petit-Fernand
Hi Mélissa, We are not responsible for Chronopost delivery delays. Nevertheless, we refunded the 9.50 delivery charge at the end of July, and reproduced and returned your order at our expense. It's not very fair to give such a harsh mark when we've used every available resource to help you and solve this delivery problem. Have a nice evening Sarah- CMonEtiquette
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Saifan R.
Rating: 1 out of 5
Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??
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Response from Petit-Fernand
Hello, we are sorry to see that you have not received your order. Please contact us so that we can help you. Have a nice day, Elise, EsIstMeins
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Lucie Mereu
Rating: 1 out of 5
I have not been delivered
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Response from Petit-Fernand
Hello Lucie, We apologize for this problem. On the tracking of your order we can see that it is being returned to sender. We have contacted you by email to give you more information. Have a nice day, Eva - C-Monetiquette
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Carole Tournieroux
Rating: 1 out of 5
I'm very disappointed because after the first wash at 30 the labels all came off.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that the labels are not up to your expectations. We have sent you an e-mail to get more information about your problem so that we can find a solution. We wish you a pleasant summer? Eva - C-Monetiquette
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Customer
Rating: 1 out of 5
Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order was never delivered. We have sent you an email to help you! Have a nice day ?? Sarah- EsIStMeins
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Melissa Aknine
Rating: 1 out of 5
An error on the address of the parcel never received
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Response from Petit-Fernand
Hello Mélissa, You have contacted us to inform us of the error in the delivery address, and we have therefore put your order back into production and sent it back at our expense. You seemed satisfied with this solution during our e-mail exchanges, so please don't hesitate to contact us again if this solution no longer seems suitable. A very pleasant evening to you, Sarah- CMonEtiquette
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Magali Miekus
Rating: 1 out of 5
I still haven't received my order in July, even though it has been shipped for over a week now!!!!
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Response from Petit-Fernand
Hello Magali, We're sorry to hear that your order did not arrive. We have just contacted you in order to help you! Have a nice evening? Sarah- CMonEtiquette
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Denise Miot
Rating: 1 out of 5
I never received my labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution :) Have a nice day, Camille C-MonEtiquette
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floriane P
Rating: 1 out of 5
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
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customer
Rating: 1 out of 5
I've never received my order
Response from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
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Marta Cardenas
Rating: 1 out of 5
I have not received or ordered
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Response from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
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Francesca
Rating: 1 out of 5
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
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Response from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
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Sabrina Fittipaldi
Rating: 1 out of 5
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
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Response from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
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Sonia Niger
Rating: 1 out of 5
Thank you for answering my question...
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Response from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
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Nurcan A.
Rating: 1 out of 5
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
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Response from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
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Céline Beauvilain
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
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Magali MUNOZ
Rating: 1 out of 5
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
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Response from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
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Liz H.
Rating: 1 out of 5
I have not received my order.
Response from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
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Sarah CLEMENT
Rating: 1 out of 5
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
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Response from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
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Charlotte Cayron Mimoso
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
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Laurianne Minisi
Rating: 1 out of 5
2 times I order 2 times I don't receive my orders.
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Response from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
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Heba Elabrak
Rating: 1 out of 5
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
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Response from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
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Basciu V.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
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Marco B.
Rating: 1 out of 5
The order has not arrived!!!
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Response from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
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anna willig
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
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Carmen
Rating: 1 out of 5
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
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Response from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
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Aurelie Filipozzi
Rating: 1 out of 5
Received late even though I had taken 2-4 day delivery, so no longer useful.
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Response from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
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nelly Attar
Rating: 1 out of 5
Incomplete order
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Response from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
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Amandine Volon
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marina GRAZIANO
Rating: 1 out of 5
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
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Response from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
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Ma Rina
Rating: 1 out of 5
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Romane Shayanna
Rating: 1 out of 5
After 15 days of ordering and being charged I never received my order 27
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Response from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
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Chiara G.
Rating: 1 out of 5
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
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Response from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon :) Chiara, Petit-Fernand
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Adélaïde
Rating: 1 out of 5
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
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Response from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
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Nm
Rating: 1 out of 5
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Rébecca B.
Rating: 1 out of 5
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
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EMMANUELLE
Rating: 1 out of 5
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Bartolucci L.
Rating: 1 out of 5
I never got it and don't know how to track the order. Money spent for nothing
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Response from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand
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