Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
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Amandine Volon
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marina Graziano
Rating: 1 out of 5
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
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Response from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
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Ma Rina
Rating: 1 out of 5
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Romane Shayanna
Rating: 1 out of 5
After 15 days of ordering and being charged I never received my order 27
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Response from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
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Chiara G.
Rating: 1 out of 5
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
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Response from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon :) Chiara, Petit-Fernand
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Adélaïde
Rating: 1 out of 5
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
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Response from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
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Nm
Rating: 1 out of 5
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Rébecca B.
Rating: 1 out of 5
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
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Emmanuelle
Rating: 1 out of 5
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Bartolucci L.
Rating: 1 out of 5
I never got it and don't know how to track the order. Money spent for nothing
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Response from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand
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Irene Calabuig
Rating: 1 out of 5
Two orders in one month > Zero envelopes received: - It says I have received the order but as there is no way to track or check where the envelope/package is I am left with the same... - And I have lost 12
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Response from Petit-Fernand
Hi Irene, We are sorry to hear that the order we have remanufactured for you has not arrived yet. We have just contacted you by email to help you. Good day, Camille Petit-Fernand
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Lucie A .
Rating: 1 out of 5
The labels arrived too late (10 days). I wasn't able to use them before my children left for camp. I ordered a bit last minute, and that's entirely my responsibility, but I admit I was hoping it would arrive at least after a week. In the end, I had to buy labels to complete myself at the last minute.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Mme Jessica Loy
Rating: 1 out of 5
The order was returned to sender apparently for a problem on my address, while everything was clear at the time of purchase, I found myself without the batch of labels planned for the departure in colo of my son! The lady on the phone gave me a refund, but I had to go to another site and pay an extra 15 to have the order sent within 24 hours!
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope to see you soon at C-MonEtiquette. Have a nice day, Elise, C-MonEtiquette
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Tatiana Fernandes
Rating: 1 out of 5
I never received the order. I hope it will be sent back to me very soon as announced today by C mon étiquette customer service. 17/07- New order well sent back but they promised me a home delivery except that it was sent to a chronopost relay point which no longer exists. So I'm not going to receive what I bought any time soon?
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems. We hope that your order will arrive to your complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Gwendolyne Girelli
Rating: 1 out of 5
Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.
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Response from Petit-Fernand
Hello Gwendolyne, Thank you for writing to us. We regret to inform you that you are experiencing a problem with your labels. Our customer service department has just contacted you by e-mail to help you. Your labels shouldn't come off like this after the first few washes. We are available by phone or e-mail to help you if necessary. Have a nice day, Camille C-MonEtiquette
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Charline Fleck
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Thank you for writing to us. Following your exchange with our customer service department, we can confirm that your order has been returned. We hope you will receive it as soon as possible. We remain available should you need us? Have a nice day, Camille C-MonEtiquette
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Beatriz Menendez Gonzalez
Rating: 1 out of 5
After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company
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Response from Petit-Fernand
Hello Beatriz, We sincerely regret that your order did not arrive after several attempts to ship it. We hope that you will trust us again in the future. Good day, Camille Petit-Fernand
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Ariane Sadowski
Rating: 1 out of 5
The parcel seems to have got lost and I haven't received any concrete reply.
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Response from Petit-Fernand
Hello Ariane, Further to our email exchanges, we are sincerely sorry that your order has been returned to us by the carrier. We would like to confirm that you will receive a new shipment as agreed and remain at your disposal should you have any questions. ?? Have a nice day, Camille C-MonEtiquette
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Tiphaine Esneau
Rating: 1 out of 5
I still haven't received my July 1st order.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We contacted you today to inform you of the return of your order by La Poste. We are very sorry about this delivery anomaly. Have a nice day, Camille C-MonEtiquette
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Tata
Rating: 1 out of 5
We never received the order
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Response from Petit-Fernand
Hello, It is with regret that we read your comment. Our customer service has not been informed of this delivery anomaly. We have therefore just contacted you by e-mail in order to provide you with a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Alicia Carpentier
Rating: 1 out of 5
I still haven't received anything from my order.....and it's July 12 ...,
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Response from Petit-Fernand
Hello Alicia, We are very sorry to read your message. Our customer service team has just contacted you by e-mail to help you as best we can. We are available by phone or via our contact form on our website. We would be delighted to help you? Have a nice day, Camille C-MonEtiquette
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Irene
Rating: 1 out of 5
My order never arrived, it's the first time this has happened to me but it was a pain.
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Response from Petit-Fernand
Hi Irene, We are very sorry to read your message. I confirm the full refund of your order and we hope that you will trust us again. Good day, Camille Petit-Fernand
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Fanny Laval
Rating: 1 out of 5
Order still not collected
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Response from Petit-Fernand
Hello Fanny, Your order was dispatched on July 1st and our delivery times are between 3 and 10 working days. Your order may therefore arrive as late as July 12. We invite you to contact our customer service department after this time to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
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Elena Diez Nicolas
Rating: 1 out of 5
After two reslizarlo twice the order never arrived at my house. In comments I see that my case is not isolated and clearly they have a distribution problem or it is a scam. I do not recommend it
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Response from Petit-Fernand
Hello Elena, We are sorry to read your message. We assure you that this is not a scam. We have manufactured and shipped your order twice and we are sorry that Correos did not deliver it to you. We have recently changed our shipping methods so that this will not happen again. We hope you will trust us again. Good day, Camille Petit-Fernand
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Lea Le Prunennec
Rating: 1 out of 5
My product bought 15 days ago is already damaged. Considering the price, I'm disgusted!
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Response from Petit-Fernand
Hello Lea, We're very sorry that you've had a problem with the gourd you ordered. We've just sent you an e-mail so that we can work together to find a solution. Have a nice day? Sarah- CMonEtiquette
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Marin Riolland
Rating: 1 out of 5
I never received the labels
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Response from Petit-Fernand
Hello, Please do not hesitate to contact our customer service if you encounter any problems with your order. We are here to help you. We've just sent you an e-mail to try and find a solution. Have a nice day? Sarah- CMonEtiquette
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Elisabeta
Rating: 1 out of 5
Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.
Response from Petit-Fernand
Hi Elizabeth, We apologize for any inconvenience you experienced with your order. We tried to assist you by offering two possible solutions, but you chose to proceed with a refund. We appreciate your understanding and hope to serve you better in the future. ?? Have a lovely day, Chiara, Petit-Fernand
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Claudia Patricia Semedo
Rating: 1 out of 5
Since the 23rd of June I've been waiting for my labels and nothing, my children have gone to colony and their clothes are branded, I'm really disappointed.
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Response from Petit-Fernand
Hello Patricia, We contacted you on July 05 to inform you that your order had been returned to us, and you have not responded to our request. Please do not hesitate to contact us so that we can find a solution. Have a nice day, Sarah, CMonEtiquette
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Laura Sánchez
Rating: 1 out of 5
Very bad experience. The tracking number takes a long time to activate and after a long wait they confirm that the order has been lost. We try again and again the same problems. I ended up with no labels and processing a refund.
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Response from Petit-Fernand
Hi Laura, We are very sorry for this situation. I confirm that we have refunded your order. Hello, Camille Petit-Fernand
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Sophie
Rating: 1 out of 5
I ordered a stainless steel water bottle for my son with his first name on it. After a while, the top outer layer of the bottle with the designs and personalization started to peel off. The biggest problem is that it's under the stopper, so the material that peels off lands in the bottle's water, which I find very dangerous. I informed my label and the website selling this gourd, which wanted to do absolutely nothing and cleared itself of all responsibility. I don't recommend buying these gourds and I don't recommend this site, which has a deplorable customer service.
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Response from Petit-Fernand
Hello, without an order number, we can't find the history of our exchanges. Please contact us to find a solution, we're here to help! Have a nice day, Sarah- CMonEtiquette
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Aima Khamallah
Rating: 1 out of 5
I have never received my labels and my child is leaving in a few hours for summer camp....so I had to write his initials on his labels with what I had, a Bic pen....I'm obviously very disappointed, especially since I paid for it...
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Response from Petit-Fernand
Hello, Your order was dispatched on June 27 and our delivery times are 3 to 10 working days. Your order could therefore have arrived by July 9. However, we're sorry that your order didn't arrive in the time you'd hoped, so we've just e-mailed you to try and find a solution...? Have a nice day Sarah- CMonEtiquette
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Sonia
Rating: 1 out of 5
I have placed 1 1st order not received made reminder and still nothing to date. My son is leaving on Saturday and still nothing.
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Response from Petit-Fernand
Hello Sonia, You contacted us on July 2, and we got back to you the same day to offer you various solutions, which you did not follow up on. We then issued a refund on July 10 following a call from you. Have a nice day? Sarah- CMonEtiquette
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Virginie Enaux
Rating: 1 out of 5
Guaranteed delivery in 2 to 4 working days. Package arrived in 10 days... too late for the camp departure... purchase made for nothing...
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Response from Petit-Fernand
Hello, We are very sorry that the carrier has delayed the delivery of your order. We have just refunded your shipping costs. We are very sorry. Have a nice day, Camille C-MonEtiquette
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Nathalie Martin
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
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Paula
Rating: 1 out of 5
In the last purchases the adhesive is of poorer quality and lifts with washing.
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Response from Petit-Fernand
Hi Paula, We are sorry to read your message. You can contact our Customer Service with your order number so they can help you. We will be happy to help you :) Hello, Camille Petit-Fernand
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Chiara
Rating: 1 out of 5
I placed the order forgetting to enter the discount code. I immediately wrote (the order had not yet been processed) to customer service but there was no availability to change the order.
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Response from Petit-Fernand
Good morning Chiara, We are very sorry for the inconvenience and apologize for the problem with applying the discount to your order. Unfortunately, we cannot apply it manually, but as a solution we have already offered you a personal discount code that you can use for future purchases. We remain at your disposal for further clarification or assistance. We thank you for your understanding. Chiara, Petit-Fernand
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Mathilde Jouve
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
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Joannie Roy
Rating: 1 out of 5
Hello, I'm still waiting for a reply and I'm still waiting for my order placed on June 17.
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Response from Petit-Fernand
Hello, We're sorry to read your message. We replied to your message on 01/07 to offer you a solution. We are sending you our message again. Have a nice day, Camille C-MonEtiquette
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Carmen Martínez Carretero
Rating: 1 out of 5
I bought some stickers for clothes, objects and shoes and I have not received the paper to stick it to my clothes, I have asked for it and I am still waiting for it.
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Response from Petit-Fernand
Hello, Sorry for the oversight, we have indeed sent the greaseproof paper after our conversation. We will resend it to you if it has not yet arrived at the post office. However, you can use kitchen paper until our shipment arrives. Good day, Camille Petit-Fernand
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