The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Ordered some school labels a few months ago and they haven't arrived yet!
Response from Petit-Fernand
Hello Kelly, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regards, Camille Petit-Fernand
A
Aicha Duret
Rating: 1 out of 5
Order placed on April 22 and still not collected
Translated reviews
Response from Petit-Fernand
Hello Aicha, Thank you for your feedback. Our customer service has resent your order yesterday. We hope you will receive it soon. Have a nice day, ? Elise, C-MonEtiquette
F
françoise collard
Rating: 1 out of 5
Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!
Translated reviews
Response from Petit-Fernand
Hello Françoise, Unless we are mistaken, we did reply to you yesterday and have resent your order. We hope you will be fully satisfied with your order ? Have a nice day, Elise, C-MonEtiquette
T
T
Rating: 1 out of 5
We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.
Translated reviews
Response from Petit-Fernand
Hello Tania, Thank you for your review. Unfortunately, we have certain procedures that we must adhere to. We are sorry that these do not apply to you. We still wish you a nice day. Elise, EsIstMeins
N
Nathalie Germonprez
Rating: 1 out of 5
I still haven't received my order!
Translated reviews
Response from Petit-Fernand
Hello, We have just processed your e-mail request and resent your order. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
C
Cassandra Vullo
Rating: 1 out of 5
Jen still hasn't received my order!!!
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
Y
Ylenia
Rating: 1 out of 5
Lovely thermoadhesive labels but after a wash at 30degrees they came right off
Translated reviews
Response from Petit-Fernand
Good morning Ylenia, Thank you for your feedback. One of our operators will contact you to help you. Good day, Chiara Petit-Fernand
C
customer
Rating: 1 out of 5
Hi I havent received my order its been over two weeks ? Please help
Translated reviews
Response from Petit-Fernand
Hello, Could you please contact us via our contact form or give us a call? We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
C
C.L.
Rating: 1 out of 5
I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
C
Cristina
Rating: 1 out of 5
I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.
Translated reviews
Response from Petit-Fernand
Hi Cristina, After our conversation, your order is on its way to your new shipping address. We are very sorry for this situation and we hope that it arrives as soon as possible. Please let us know when it arrives. Hello, Camille Petit-Fernand
A
Alessandra G.
Rating: 1 out of 5
I have not received the goods
Translated reviews
Response from Petit-Fernand
Dear Alessandra, We are very sorry that you did not receive your order. One of our operators has contacted you to help you. I wish you a good day, Chiara Petit-Fernand
A
Ai L.
Rating: 1 out of 5
We received the wrong labels and ours have still not arrived.
Translated reviews
Response from Petit-Fernand
Hello, Unless we have made a mistake, you have not requested a new shipment. You have asked us for a refund. This was done a few days ago. Elise, ItIsMine
G
Gaëlle Bernard
Rating: 1 out of 5
I did not receive the labels
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
K
Karen Carranza
Rating: 1 out of 5
My product never arrived, I've written several times and I don't see a solution.
Translated reviews
Response from Petit-Fernand
Hello Karen, Thank you very much for your feedback. Unfortunately, we have no influence on the postal service, but are nevertheless impacted by this non-delivery of the postal service. We have refunded your order in full following your request. Have a nice day, Elise, C-MonEtiquette
L
Laurie Jacquin
Rating: 1 out of 5
Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.
Translated reviews
Response from Petit-Fernand
Hello Laurie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
I
Isabelle Priels
Rating: 1 out of 5
Never received my order
Translated reviews
Response from Petit-Fernand
Hello Isabelle, We're sorry you haven't received your order yet. Our customer service department contacted you last night to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
S
Sophie Feron
Rating: 1 out of 5
I still haven't received my order, is this normal?
Translated reviews
Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
F
Frédérique
Rating: 1 out of 5
Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.
Translated reviews
Response from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
G
guerrero nathalie
Rating: 1 out of 5
The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.
Translated reviews
Response from Petit-Fernand
Hello Nathalie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
M
Maïté Evrard
Rating: 1 out of 5
I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad
Translated reviews
Response from Petit-Fernand
Hello Maïté, We're sorry to hear that you didn't receive your order on time. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
S
Siham Cherkaoui
Rating: 1 out of 5
Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu
Translated reviews
Response from Petit-Fernand
Hello Siham, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
S
Sabrina MARTIN
Rating: 1 out of 5
Package still not received from Chronopost! Even though I paid for fast delivery!
Translated reviews
Response from Petit-Fernand
Hello Sabrina, We're sorry you haven't received your order yet. We've just contacted you to try and find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
F
Fatima
Rating: 1 out of 5
I bought 2 isothermal bottles at the end of January 2024, I am disappointed with my purchase because the lids of the 2 bottles are broken. ??
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to read your message. We advise you to contact our customer service department so that they can help you :) It will be a pleasure to provide you with a solution. Have a nice day, Camille C-MonEtiquette
O
olena bezborodykh
Rating: 1 out of 5
It has been almost a month and nothing has been delivered to me
Translated reviews
Response from Petit-Fernand
Olena, we sent you an email this morning to help you as soon as possible. Indeed, we see that the delivery of your order has been delayed by the postal services. We need you to confirm some information by email to help you as soon as possible. We are waiting for you and we apologize for this transport anomaly. We hope you receive your order very soon and that you enjoy it. Regards, Sandra Petit-Fernand
C
Connie O.
Rating: 1 out of 5
I still have not received my stickers :(
Response from Petit-Fernand
Hi Connie, We are really sorry for that. We wil contact you to help. Have a lovely day, Chiara Petit-Fernand
M
Mrs_Foxy
Rating: 1 out of 5
Absolutely awful! Customer service is shocking! No one answers the phone, responds to emails or any form of queries! Takes over a week for anyone to answer a query ?? I ordered well in advance to get labels for my daughter for when she started school, two weeks later nothing received tried to contact them, phone doesn't work a week later when my daughter started school sent a replacement order eventually that I'm still waiting for! No first class or next day shipping did not see the value of this considering I ordered now well over a month ago! Doubt I'll even receive them. Stay away from this company! Terrible! Take your money elsewhere!
Response from Petit-Fernand
Dear Amanda, We are truly sorry for the delay and the inconvenience this has caused you. We are very surprised to read your feedback as we have been actively working to address your concerns. We have already put your order back into production at our own cost in order to provide you with a solution. We understand your frustration with the communication delays and we apologize for the inconvenience. Regarding the option for next day shipping, this is not available on our website delivery method. If it were possible, we would have gladly expedited your order with this shipping method. We appreciate your feedback and we are working hard to rectify the situation. Once again, we apologize for any inconvenience and we hope the new order will be delivered to you as soon as possible. Thank you for your understanding. Chiara Petit-Fernand
G
Guest
Rating: 1 out of 5
I have not received the package
Translated reviews
Response from Petit-Fernand
Hello, After our email conversation I confirm that your order will be resent. We are sorry for this anomaly. Hello, Camille Petit-Fernand
C
Client
Rating: 1 out of 5
Hello, my order status says "Delivered" but I never received my order. What should I do? I needed these labels for my son's clothes. He's going on a school trip on 26/04. I've never had any problems with my previous orders. Thank you for your good follow-up.
Translated reviews
Response from Petit-Fernand
Hello Vanessa, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
E
Emilie
Rating: 1 out of 5
I never received my order and no consistent response from after sales!!!!
Translated reviews
Response from Petit-Fernand
Hello Émilie, We're sorry you haven't received your order yet. We can confirm that this is not a scam. In fact, my colleague contacted you three hours ago to propose a solution. We look forward to hearing from you. Elise, C-MonEtiquette
V
Vanessa Grossi
Rating: 1 out of 5
I have ordered labels 2 times in a row, but they never arrived. I don't understand the problem.
Translated reviews
Response from Petit-Fernand
Hi Vanessa, We're sorry you haven't received your order yet: it was shipped on 09/04/2024. The deadline for receipt is 17/04/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
J
Julie
Rating: 1 out of 5
I never did receive my product
Response from Petit-Fernand
Hi Julie, We are really sorry for that. We have tried to reach you by phone and send you an email to help. Have a lovely day, Chiara Petit-Fernand
A
Anaïs
Rating: 1 out of 5
10 days after placing the order, still nothing received...
Translated reviews
Response from Petit-Fernand
Hello Anaïs, We're sorry you haven't yet received your order: it was sent by post on 04/04/2024. We have now replied to the complaint you also sent us by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
E
Edith H
Rating: 1 out of 5
I did not receive my package and I receive every day emails requesting satisfaction but nothing to respond to the fact that I still have not received my labels despite a request for contact!!!!
Translated reviews
Response from Petit-Fernand
Hello Louis, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day,
A
Ambra Z.
Rating: 1 out of 5
They have not yet reached me.
Translated reviews
Response from Petit-Fernand
Dear Amber, Thank you for your feedback. We are very sorry that you did not receive your order. One of our operators will contact you later today to help you. I wish you a good day, Chiara Petit-Fernand
O
Olga
Rating: 1 out of 5
After 8 working days I still haven't received my parcel with the labels.
Translated reviews
Response from Petit-Fernand
Hello Olga, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
D
Dalila Bouaouid
Rating: 1 out of 5
I never receive my labels the first time they are sent.
Translated reviews
Response from Petit-Fernand
Hello Dalila, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
H
Hannah P.
Rating: 1 out of 5
My order hasn't arrived. I am so deeply disappointed as I need these for my daughter for school. I've ordered several times before and it's always been great. Really sad that I haven't recieved them this time.
Response from Petit-Fernand
Hello Hannah, We are very sorry that Royal Mail did not deliver your order. In order to help you as much as possible our customer service has just contacted you. Have a nice day, Camille Petit-Fernand
C
Celine TOURNAIRE
Rating: 1 out of 5
Unfortunately I didn't receive my labels, even though I needed them for a sea class trip.
Translated reviews
Response from Petit-Fernand
Hello Céline, We're sorry you haven't yet received your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
A
Amy W.
Rating: 1 out of 5
Order hasn't arrived and I am not getting a response from Facebook and instagram messenger. Phone line and web chat appear to be down
Response from Petit-Fernand
Hello Amy, We are really sorry that you have not yet received your order. Following our conversation, your order has been reshipped. Let us know when you receive it/ Kind regards, Camille Petit-Fernand
M
Mélanie Olette
Rating: 1 out of 5
I placed an order on March 26 and still haven't received it.
Translated reviews
Response from Petit-Fernand
Hello Melanie, We're sorry you haven't yet received your order. We have just replied to your complaint by e-mail to offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 