The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I received the wrong colours, your customer service was very unhelpful. My order with the right colours is still in my basket on your website. Won't be reordering.
Response from Petit-Fernand
Hi Tracy, Thank you for your message. We are really sorry for that. Our customer service will get in contact with you to help. Have a nice day, Chiara Petit-Fernand
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Isaia D.
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Good morning, We have processed your complaint by email and hope you will receive your order soon. Have a good day, Elise, Petit-Fernand
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Valerie Slakmon
Rating: 1 out of 5
I ordered my labels 15 days ago and I still haven't received them.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Anne LACAILLE
Rating: 1 out of 5
Order still not received
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Yulisa Orellana claros
Rating: 1 out of 5
I did not receive the product I called and they sent it to me again and I still did not receive it I ordered it in time since I need it for Monday and it is already 1 month and nothing.
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Response from Petit-Fernand
Hi Yulisa, The order we sent you again is on its way with Correos. It should arrive this weekend. We are sorry to hear that you have to wait so long. Let us know as soon as it arrives :) Hello, Camille Petit-Fernand
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Susann K.
Rating: 1 out of 5
I have not received the name stickers.
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Response from Petit-Fernand
Hello Susann, We are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Fabrice Lacaille
Rating: 1 out of 5
Good evening. Very disappointed for a 1st order. I paid more for delivery on time... I tried to contact you but by email impossible... "an error has occurred please try again later" In short my little one has gone on a school trip without his labels..and that's a shame...
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Response from Petit-Fernand
Hello Fabrice, We are sorry that the carrier is delaying your delivery. We had a technical problem with our contact form and apologize for the inconvenience. You can reach us by phone or via our website so that we can help you. Our Customer Service remains available. Have a nice day, Camille C-MonEtiquette
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Àia
Rating: 1 out of 5
I never received my package it was for my 5 year old daughter's birthday very disappointed
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Response from Petit-Fernand
Hello, We are sincerely sorry for this anomaly on the part of the carrier. We have just contacted you in order to help you. If you have any questions about your order, our customer service team is available to help you :) Have a nice day, Camille C-MonEtiquette
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Aurélie Dumont
Rating: 1 out of 5
Hello, I still haven't received the labels I ordered over 2 weeks ago....can I cancel my order?
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Response from Petit-Fernand
Hello Aurélie, Following your email request, our customer service team has provided you with a solution. We are available for any request via our contact form directly on our website. Have a nice day, Camille C-MonEtiquette
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Lucas Grundler
Rating: 1 out of 5
I ordered iron-on labels and received self-adhesive labels even though I paid extra. I am very disappointed
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Response from Petit-Fernand
Thank you for writing to us. Unfortunately we see on your order that you have indeed chosen self-adhesive clothing labels as you received them. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
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Frédérique Gérondal
Rating: 1 out of 5
I still haven't received my order!
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Response from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marie Gooris
Rating: 1 out of 5
I did not receive the order... No news yet...
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Response from Petit-Fernand
Hello Marie, We have already taken care of your request and proposed a solution. We hope your order will please you and give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Morgane
Rating: 1 out of 5
I paid extra to receive the labels within 48 hours. They arrived a week later! So useless for me. I contacted customer service who didn't reply. To be avoided!
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Response from Petit-Fernand
Hello Morgane, After checking, your parcel was delivered to the collection point you chose on Sunday March 24. However, we have reimbursed your shipping costs. We have just contacted you and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Felicia Menrath
Rating: 1 out of 5
I didn't receive any of my orders! Not having a tracking number is not acceptable!
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Response from Petit-Fernand
Hello, We're sorry that the order we sent back to you at our cost did not reach you. We have just contacted you in order to help you. Kind regards, Camille Petit-Fernand
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Amélie Paumier
Rating: 1 out of 5
Quite disappointed with the water bottle that leaks when bent over. I put it in the lunch bag during a walk and the inside of the bag was soaked, the gourd was well aimed and closed but leaked through the small hole near the straw. Nice gourd but not practical. I wouldn't recommend it.
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Response from Petit-Fernand
Hello Amélie, We're sorry to hear that you're having trouble with your gourd. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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sc
Rating: 1 out of 5
I still haven't received the products after almost a month
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Response from Petit-Fernand
Good morning Sonja, We are very sorry to hear about this. One of our operators will contact you today so we can help you as soon as possible. Good day, Chiara Petit-Fernand
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Fabiana F.
Rating: 1 out of 5
I have not received my product after more than 20 Days after 'purchase
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Response from Petit-Fernand
Good morning Fabiana, We are very sorry about this. One of our operators will be in touch with you later today to be able to help you. See you soon, Chiara Petit-Fernand
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TOPPUTO K.
Rating: 1 out of 5
I have not received my product and I have the confirmation email but I am not able to find my order in the website profile for orders. It would be great if someone contacted me to help me
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Response from Petit-Fernand
Hello, Thank you for your message, A member of our team will contact you to help. Kind regards, Chiara Petit-Fernad
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Clémence Thomas Alliez
Rating: 1 out of 5
The gourd is leaking and you haven't responded to my request for a return and refund.
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Response from Petit-Fernand
Hello Camille, We're sorry to hear that you're having trouble with your gourd. However, we have not received any emails or calls from you informing us of this problem. However, we have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Tiphanie Peyssonnerie
Rating: 1 out of 5
I bought 2 sets of snack boxes and water bottles, one for my daughter in 2020 and one for my son in August 2023 for a total of 90. After 4 months of use, my son's box is cracked and the bottle cap broken. I was kindly told that the purchase was more than 3 months old, so it was no longer their problem, but they gave me a 20% discount code for a new order! Unacceptable considering the price of the products! I'd already had a problem with my daughter's water bottle and had to buy a new cap. In short, not up to scratch!
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Response from Petit-Fernand
Hello Tiphanie, Thank you very much for your feedback. As mentioned in our e-mail exchanges, we have a warranty period to respect (see GTC). In spite of this, we have nevertheless granted you a commercial gesture by way of compensation. We're sorry if our gesture and our response are not to your liking. Nevertheless, we wish you a pleasant day. Elise, C-MonEtiquette
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Laura P.
Rating: 1 out of 5
Made an order on 19th Feb - it's now the 13th Mar and my order still hasn't arrived.
Response from Petit-Fernand
Hi Laura, We are really sorry for that. We have already send you replacements (without additional costs), as you did not enter your house number when you placed your order. We hope you received them very soon! Our customer service is always available to help. Kind regards, Chiara Petit-Fernand
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Elodie Gobert
Rating: 1 out of 5
Didn't receive the labeled package
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Response from Petit-Fernand
Hello Élodie, Thank you for your feedback. We have just contacted you to get more information about this delivery problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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monia
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello Monia, Thank you very much for your feedback. We are sorry to hear that your order did not arrive. After checking, you asked for a refund, which was made this morning by customer service. Have a nice day, Elise, C-MonEtiquette
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marine Anne
Rating: 1 out of 5
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
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Response from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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PURICELLI M.
Rating: 1 out of 5
Sticky labels never received!
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Response from Petit-Fernand
Good morning Marco, I am very sorry that you did not receive your order. Unfortunately, we cannot intervene on non-deliveries by the mail. However, our customer service has proposed solutions to help you and as you requested, they have refunded your order. Thank you for your understanding :) Chiara Petit-Fernand
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cliente
Rating: 1 out of 5
Very disappointed I ordered a lot for my daughter I left 24 h (even more) I did the test the label is gone.
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Response from Petit-Fernand
Hello Yolène, We're sorry to hear that you're experiencing difficulties with your labels. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Romane Morillon
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Romane, My colleague has already taken care of your complaint. We hope, however, that you will receive your order quickly and that it will give you complete satisfaction. ?? Have a nice day, Elise, C-MonEtiquette
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Emilie
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Emilie, We're sorry you haven't received your order yet. We have already contacted you to propose a solution and we look forward to hearing from you. Good day, Elise, C-MonEtiquette
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Client08
Rating: 1 out of 5
Nil Nil Site bugs Labels that don't peel off properly
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Response from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
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Noelia Paredes Anllo
Rating: 1 out of 5
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
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Response from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand
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Cindy Goffaux
Rating: 1 out of 5
Hello, We still haven't received our items and no feedback from customer service!!!!
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mimi Mh
Rating: 1 out of 5
Order never received! ??????
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
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Estefania Acuña
Rating: 1 out of 5
I still haven't received the order
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Erika
Rating: 1 out of 5
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
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Response from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
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Julie
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Florien
Rating: 1 out of 5
I did not receive the product...
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Elodie LOISELEE
Rating: 1 out of 5
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
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Response from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
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Michelle T.
Rating: 1 out of 5
Didn't arrive. Ordered on the 12th and nothing.
Response from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
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S. W.
Rating: 1 out of 5
Had ordered 2 snack tins. Unfortunately they do not look like the picture. The emblems are stuck on the tin like stickers, one of them was stuck on crooked. Unfortunately not very durable. No longer usable after half a year. Discolored and bubbles under the sticker. Not recommended.
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Response from Petit-Fernand
Hello, we are sorry that the Sackboxes do not meet your expectations. Can you please contact us so that we can have more information about it? Have a nice day, Elise, EsIstMeins
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Maria MeFe
Rating: 1 out of 5
I would not buy again. They charged me almost 10 euros for shipping and it took more than a week. There are label suppliers much faster and without charging so much for shipping.
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Response from Petit-Fernand
Good morning Maria, We have contacted you by email. We are sorry to hear that your shipment has been delayed. We apologize for the delay. Best regards, Sandra de Petit-Fernand
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