The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning Rosalia, Thank you for your message, One of our operators will contact you in the day to help you. Good day, Chiara Petit-Fernand
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Helen
Rating: 1 out of 5
Product still has not arrived. Ordered on 21.1.2024. Wont be a returning customer!! Had to get some more labels on amazon next day.
Response from Petit-Fernand
Hi Helen, We are really sorry to hear that. A member of our costumer service has contacted you and we will send you replacements, Have a lovely day, Chiara Petit-Fernand
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Coralie badou
Rating: 1 out of 5
All labels peeled off on 1st wash!!!!
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Response from Petit-Fernand
Hello Coralie, We have just sent you an email following our telephone conversation. Thank you very much for your confidence, and see you soon. ? Sandra from C-MonEtiquette
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Sarah
Rating: 1 out of 5
Always used Petit Fernand however I've recently placed an order and on two separate occasions the order arrived with someone else's personalised stickers.
Response from Petit-Fernand
Hi Sarah, Thank you for your message, We apologise for this. Please contact our costumer service for assistance. Have a nice day, Chiara Petit-Fernand
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Carolina Rodriguez Vera
Rating: 1 out of 5
I have not received my order 2001007077, placed on January 21 and for an amount of 12
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Response from Petit-Fernand
Good morning Carolina, We have contacted you by email and phone to help you as soon as possible. We are sorry to hear that your order has not arrived. Please do not hesitate to let us know as soon as you receive it. Greetings and thank you for your trust. ?? Sandra from Petit-Fernand
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Phyutk80
Rating: 1 out of 5
My first order got lost. The tracker said delivered but I never received it so ask for the any form of record that it was delivered to right address but did not get anything. So I asked for full refund but they sent the order again which has been more than a week but has not arrived yet. Their customer service was not helpful at all, in fact they were very defensive. I have now switched to another supplier and I will never be buying from this place again.
Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry that your order was not delivered due to the mail. That is why we have resent you your order. We hope that it will arrive as soon as possible and that you will be satisfied with it. For any further information or assistance, our customer service remains available. Have a lovely day, Chiara Petit-Fernand
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Carmen
Rating: 1 out of 5
On the web it said that the order would arrive in 24/48 hours. I received it yesterday February 14, when I ordered it on January 19. They were labels for my grandmother, who, in this month of delay, has passed away. So the labels are no longer of any use to me, besides the displeasure of receiving them with her name on them, days after her death. Very bad experience. I will not repeat with you.
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Response from Petit-Fernand
Good morning Carmen, we have contacted you by phone as soon as we read your message. We have sent you an email with the confirmation of the refund. Have a nice day, Sandra de Petit-Fernand
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Sarina M.
Rating: 1 out of 5
I have still not received the labels I ordered. When I ask, I only get an answer in another language! What a pity
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Response from Petit-Fernand
Hello Sarina, We are sorry that you have not received your order. We have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
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Sarina M.
Rating: 1 out of 5
To date my order has not been received and if it is, it is only answered in another language! Never again
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Response from Petit-Fernand
Hello Sarina, It seems that you have posted your negative review twice. We are sorry that you have not received your order. We have just contacted you to find you a solution. Have a nice day, Elise, EsIstMeins
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Elisa Peigat
Rating: 1 out of 5
I thought that the clothing/shoe labels would have a fabric finish and not be laminated. I don't find that very pleasant, but on top of that, some of them have already come unstuck... I'm pretty disappointed...
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Response from Petit-Fernand
Hello Elisa, We're sorry to hear about the inconvenience with your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Rating: 1 out of 5
The order arrived very late and what I received does not correspond to what I ordered.
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Response from Petit-Fernand
Hello again Aintzane, we apologize again for this shipping error on our part. We hope that your new order will arrive as soon as possible so that you can use the labels. Good day, Sandra from Petit-Fernand
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Émilie Romero
Rating: 1 out of 5
Very disappointed by the delivery time! 15 days to receive the order! My son will be going on his school trip without his labelled things! Nb: a good marker did the trick! Never again
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Response from Petit-Fernand
Hello Emilie, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence on the postal service and are not dependent on the vagaries and delays of postal deliveries. Please note, however, that we do offer express delivery for urgent shipments. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Paula Z
Rating: 1 out of 5
A month later it says delivered and I have not received anything. The customer service phone is NOT free, they make excuses and say that they will send it again. From the time you order until everything arrives, always with some problem in between, 2-3 months. On the other hand, bad printing QUALITY. It looks pixelated. I have ordered several times just in case there have really been punctual errors but in ALL the orders I have had some kind of problem. I really do not repeat
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Response from Petit-Fernand
Hi Paula, We are sorry to hear that you have had two anomalies in a row in 7 months. The delivery anomaly unfortunately comes from the transport company. It is a rare occurrence but unfortunately it can happen as with any company that needs transportation. Regarding your call this morning, we have reimbursed you, as indicated in your email. We apologize for everything that happened. Good day, Sandra de Petit-Fernand
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Kristin S.
Rating: 1 out of 5
You sent me someone else's labels
Response from Petit-Fernand
Hello, I am sorry to hear that you have received an order that was not yours, and thank you for informing us of this issue. We've just contacted you for more information about that. Have a nice day, Elise, Petit-Fernand
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Jean Forton
Rating: 1 out of 5
I haven't received my labels.
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Response from Petit-Fernand
Hello Sophie, We're sorry you didn't receive your order. After checking, the address you entered is incomplete. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
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Debbie
Rating: 1 out of 5
You sent someone else's labels ??
Response from Petit-Fernand
Hello, We are really sorry to hear that you have received somoene else's oder. I can confirme that your order will be reshipped as soon as possible. Kind regards, Camille Petit-Fernand
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Virginie Bodenne
Rating: 1 out of 5
I can't give you my opinion because we still haven't received the labels... we had to order some urgently from another site.
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Response from Petit-Fernand
Hello Virginie, We're sorry you didn't receive your order. After checking, the address you entered appears to be incorrect. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
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jm
Rating: 1 out of 5
I ordered because it said dispatched within 48 hours. Order took more then 2 days to be dispatched and delivery time was ridiculously long. Took nearly 4 weeks to get my order!
Response from Petit-Fernand
Hello, We are very sorry that your order has taken so long to arrive. We hope that despite this delay our products meet your expectations. Kind regards, Camille Petit-Fernand
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Ana Belén Rodríguez López
Rating: 1 out of 5
My first order did not arrive and supposedly they have reshipped it to me but since January 30 I still have not received it.
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Response from Petit-Fernand
Hello Ana Belen, We are sorry that Correos did not deliver your first shipment. The second one is on its way to you and will arrive this week. We hope you like our products. Good day, Camille Petit-Fernand
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Ailsa L.
Rating: 1 out of 5
The product took nearly 2 weeks to arrive.
Response from Petit-Fernand
Hello Ailsa, Thank you for your message, we are really sorry for that. Unfortunately, we cannot intervene in mail delays. We hope you are satisfied with your order, however. Please do not hesitate to contact our customer service if you have any questions, we are always happy to help! Have a nice day, Chiara Petit-Fernand
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PATRICIA ALEXANDRA NIETO ARIAS
Rating: 1 out of 5
The delivery times are very long and there are always delays in the orders. At the beginning of using this site everything worked much better and the delivery times were shorter.
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Response from Petit-Fernand
Hello, We are sorry for these delays. We are doing our best to make the delivery not so long. Hopefully our products will be to your liking. Good day, Camille Petit-Fernand
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BERAUD Morgane
Rating: 1 out of 5
Disappointed with my last order of self-adhesive clothing labels for my son. The labels would not peel off the backing...and once peeled off, it was impossible to stick them on easily... and above all, they were badly cut... Disappointed with this order
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Response from Petit-Fernand
Hello Morgane, We're sorry to hear about the inconvenience concerning your order. We contacted you this morning to get more details. ?? We look forward to hearing from you. Elise, C-MonEtiquette
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Laura Querrien
Rating: 1 out of 5
I've never been delivered
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Response from Petit-Fernand
Hello Laura, We're sorry your order didn't arrive with La Poste. We have just contacted you by email regarding the refund you requested. Have a nice day, Camille C-MonEtiquette
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SL
Rating: 1 out of 5
I haven't received my parcel and I haven't heard from you. I would like to have the products I ordered or get my money back. Thank you
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Response from Petit-Fernand
Hello Stéphanie, Following our e-mail exchange, we have just solved your delivery problem. We hope it will reach you soon. Have a nice day, Elise, C-MonEtiquette
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ABP
Rating: 1 out of 5
Order still hasn't arrived. I had to manage without
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Stéphanie KENCKER
Rating: 1 out of 5
Uh I still haven't gotten my order grrrr
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Elodie Dauchot
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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daniela
Rating: 1 out of 5
Order never arrived
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Response from Petit-Fernand
Good morning Daniela, One of our staff members has tried to contact you by phone and email. We are waiting for his to help you! Good day, Chiara Petit-Fernand
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Paulina P.
Rating: 1 out of 5
I have only lost 27 euros. I placed the order in December it's February. I haven't received anything until today... the status of my order only says that the letter has been delivered... terrible
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Response from Petit-Fernand
Hello Paulina, We are very sorry that your order has not arrived. After checking, we realize that you have not written to us about this. We have contacted you to offer a solution. We look forward to hearing back from you. Elise, EsIstMeins
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Myriam Bué
Rating: 1 out of 5
Order arrived too late and therefore useless!
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Response from Petit-Fernand
Hello Myriam, We are very sorry that your order arrived late. We hope you enjoy our products. Have a nice day, Camille C-MonEtiquette
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laetitia
Rating: 1 out of 5
Order arrived very late compared to what was said on the site. If I had known, I wouldn't have taken it because now it's useless. It's a shame
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Response from Petit-Fernand
Hello Laetitia, We are very sorry that your order has been affected by the recent transport delays. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Jacqueline
Rating: 1 out of 5
I'm sorry to rate so low. I have systematically experienced delays in deliveries and production. Each time I order, it's a new adventure. It's a pity because the quality of the product is top notch.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have experienced delays. Further to our exchange, this is an occasional problem that will not be repeated on your next order. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello Federica, Thank you for your message. Following our telephone conversation, I can confirm the return of your order. You can return it to us as soon as you receive it :) Have a nice day, Camille C-MonEtiquette
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Gilda Morales
Rating: 1 out of 5
I ordered a set of 30 clothing labels and followed the ironing procedure with the paper. To my great surprise, the label came off half of the garment at 60° in the washing machine, and completely in the dryer. I'm thinking of ordering no more and looking elsewhere.
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Response from Petit-Fernand
Hello Gilda, We're very sorry to hear that your labels are coming unstuck. We've contacted you to discuss the problem and provide you with a suitable solution. Once applied, our labels should not come off your fabrics in this way. Have a nice day, Camille C-MonEtiquette
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Roxane Levenesse
Rating: 1 out of 5
Late dispatch of labels (ordered 11 days before my son's departure for snow class) labels received in letterbox when my son had already left. Not only did I waste money, but I had to find a fallback solution (thanks Amazon).
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Response from Petit-Fernand
Hello Roxane, Thank you for writing to us. We are very sorry that your labels arrived after your son had left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
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Melanie Patey
Rating: 1 out of 5
Order placed but not processed in time ( 48h as indicated) and therefore delayed dispatch. (1 week later) I was not informed and had to call myself to find out the status of my order. Not satisfied with the service.
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Response from Petit-Fernand
Hello Melanie, We are very sorry about this production delay. We sent an e-mail to our customers to inform them of the delay, and we're sorry to see that you didn't receive it. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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NADIA
Rating: 1 out of 5
Order placed on January 11th, it's now the 28th and I still haven't received anything.
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Response from Petit-Fernand
Hello Nadia, Thank you for informing us. We're sorry to hear about this problem with the postal service, as your order has been shipped on our end. We have just contacted you by phone and e-mail to provide you with a solution. Have a nice day, Camille C-MonEtiquette
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Laura Fournier
Rating: 1 out of 5
Received my order late. Bought it for my son's snow class and didn't receive it on time! I won't be able to use it.
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Response from Petit-Fernand
Hello Laura, We're sorry that your order arrived after your son had left. We hope that you will be able to use our labels for another occasion. Have a nice day, Camille C-MonEtiquette
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Maëva VIDAL
Rating: 1 out of 5
The labels don't hold despite all the recommendations.
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Response from Petit-Fernand
Hello Maëva, Thank you for contacting us. Following our telephone conversation, I can confirm the return of your labels. Have a nice day, Camille C-MonEtiquette
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Natalie B.
Rating: 1 out of 5
Never received my product, I contacted them to try and find my order but still nothing. Don't buy from this website
Response from Petit-Fernand
Hi Natalie, Thank you for your message. A Petit-Fernand operator will contact you to help. Have a lovely day, Chiara Petit-Fernand
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