The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning Anna, we are sorry that you did not receive your order. You will be contacted later today by one of our operators to find a solution together. Good day, Chiara Petit-Fernand
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Antonella F.
Rating: 1 out of 5
shipment never arrived
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Response from Petit-Fernand
Dear Antonella, I am sorry that your first shipment did not arrive. A customer service representative has arranged to resend your order. We remain available for any information you may need. Good day, Chiara Petit-Fernand
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Cristina P.
Rating: 1 out of 5
I placed an order that with standard shipping never arrived. I contacted support who kindly re-sent the purchased products with tracking and they arrived after more than 10 days. The shipping is too slow and inadequate. I don't know if I will shop on this site in the future. However, the products received are the same as the photos on the site and well made. But very disappointed with such a long time.
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Response from Petit-Fernand
Good morning Maria Cristina, we are glad that you are satisfied with the quality of the products. We are sorry that your order was delayed, unfortunately mail delays are not our fault. Customer service remains always available to propose a new solution together, as in your case. See you soon for a new purchase Good day, Chiara Petit-Fernand
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Elena Segundo
Rating: 1 out of 5
I never received the order so I thought it was a scam.
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Response from Petit-Fernand
Hi Elena, We are sincerely sorry to hear that Correos has not delivered your order yet. I confirm that we will send it to you again. Good day, Camille Petit-Fernand
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Magdalena
Rating: 1 out of 5
Product arrived late, despite having paid for expedited shipping
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Response from Petit-Fernand
Good morning Magdalena, Despite the delivery, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
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Utilisateur
Rating: 1 out of 5
Leaky water bottle and broken cap on second day
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Response from Petit-Fernand
Hello, We are very sorry to hear that your cap is defective. I can confirm that we will send it back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
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cristina Hernandez
Rating: 1 out of 5
Shipping was very slow. The quality of the product was not as expected with respect to the price One of the products came battered.
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Response from Petit-Fernand
Good morning Cristina, We sincerely regret that our products have not convinced you because quality is our priority. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Consumer
Rating: 1 out of 5
I ordered labels for both my children from this company, one set of the iron on ones and the other the sticker ones. Mine actually arrived after seeing so many comments that theirs didn't and there were no response from the company, so I was pleased! Here's where it became a waste of money The sticker ones were practically pointless after a hour, peeling off bottles/clothing- may aswell used a sticker out of a sticker book! The iron on ones seemed very sturdy once applied so I was a bit more hopeful for them, unfortunately after 1 wash they are all falling off. Please save your money and don't use this company and fall for their colourful advertising with false positive reviews- they are also deleting all the negative reviews!
Response from Petit-Fernand
Hello, We are very sorry to hear that our products did not meet your expectations and that you have waited so long to receive them. The quality of our products is our priority and should not come off so easily. Please contact us by email at [email protected] with your order number so that we can help you as quickly as possible with this situation. We sincerely apologise for this situation. Kind regards, Camille Petit-Fernand
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Mariangela S.
Rating: 1 out of 5
Slow shipping
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Response from Petit-Fernand
Good morning Mariangela, we are sorry you have experienced delays with your shipment. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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ANNA TUR
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Hi Anna, We are sincerely sorry to hear that Correos has not yet delivered your order. We will contact you today to help you as soon as possible. Good day, Camille Petit-Fernand
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Sibely moreno
Rating: 1 out of 5
This is the second time you have sent me my order and it hasn't even arrived yet, I'm starting to get annoyed and think badly because you sell things that you can't even serve?
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Response from Petit-Fernand
Hi Sibely, We are sorry that you have not received your order yet. I confirm that the second shipment we have sent you is on its way and will arrive this week. Good morning, Camille Petit-Fernand
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Mamen
Rating: 1 out of 5
I have not yet received an order I placed on September 11 when I also ordered and paid for express delivery.
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Response from Petit-Fernand
Good morning Mamen, We sincerely regret that Correos has not yet delivered your order. We will contact you today to help you. Good day, Camille Petit-Fernand
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ATiley
Rating: 1 out of 5
Never came. It's been 3 weeks since I've received the dispatch email and still haven't received them.
Response from Petit-Fernand
Hello, We are really sorry to hear that you have not yet received your order. Can you please contact us at [email protected] so we can help you as soon as possible. Kind regards, Camille Petit-Fernand
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Tania
Rating: 1 out of 5
I have not received the order placed on 5/9/2023.
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Response from Petit-Fernand
Good morning, Indeed, Correos should have already delivered your order. We will contact you to help you as soon as possible. Hello, Camille Petit-Fernand
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Imbas
Rating: 1 out of 5
Good afternoon I have not yet received the stickers I ordered on September 3 and my son is crazy to have them.
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Response from Petit-Fernand
Good morning Inma, We are sorry that you have not yet received your order. I confirm that the second shipment that we have made to you is on its way and the Post Office will not take long to deliver it. Good morning, Camille Petit-Fernand
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Isabel Hersen
Rating: 1 out of 5
The product never arrived
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Response from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly. I confirm that your order has been fully refunded. Good morning, Camille Petit-Fernand
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Miriam Algarra
Rating: 1 out of 5
It arrived very late and I don't think the quality is great, the stickers peel off.
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Response from Petit-Fernand
Good morning, It is not normal for your labels to peel off. We will contact you to help you. Hello, Camille Petit-Fernand
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Patricia Trejo calenti
Rating: 1 out of 5
I cannot value it because I do not
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We will contact you as soon as possible to help you. Hello, Camille Petit-Fernand
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Valentin Solano Cáceres
Rating: 1 out of 5
Late and wrong, a total disaster
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Response from Petit-Fernand
Hello Valentin, We apologize for this order error. I confirm that your order is on its way and the post office will not take long to deliver it. Good day, Camille Petit-Fernand
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Ge
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, thank you for your comment. We are sorry that you did not receive your order, one of our operators will contact you later today so we can find a solution as soon as possible. Chiara Petit-Fernand
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Macarena Morales Aragón
Rating: 1 out of 5
I am not satisfied at all, at the first wash it fell off, so lousy.
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Response from Petit-Fernand
Hello Macarena, It is not normal that your labels fell off after the first wash. We will contact you to help you with this situation. Good morning, Camille Petit-Fernanf
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sara
Rating: 1 out of 5
I placed an order ahead of time so that I wouldn't have to wait for school to start. It never arrived. I had to make a claim, which delayed the arrival of my order.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that you were shocked by the delay in delivery by Correos. We hope that the new shipment we have made for you is to your liking. Good morning, Camille Petit-Fernand
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Lidia A.
Rating: 1 out of 5
Product never received!
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Response from Petit-Fernand
Dear Lidia, we are sorry for this anomaly. One of our operators will contact you within the day to resolve the incident as soon as possible. Good day, Chiara Petit-Fernand
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Laura A.
Rating: 1 out of 5
It never came to me
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Response from Petit-Fernand
Good morning Laura, we are sorry that you did not receive your order. One of our operators will contact you later today to find a solution together. See you soon, Chiara Petit-Fernand
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Elena C.
Rating: 1 out of 5
Very bad experience, purchased a custom water bottle in late August and it never arrived, they told me they provided a refund and I still haven't even received that! Never again, I strongly advise against making a purchase.
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Response from Petit-Fernand
Good morning Elena, we are sorry for what happened. Regarding the refund, I confirm that we have made it. The timeline for receiving it is 7 to 10 working days. One of our operators will contact you within the day. Good day, Chiara Petit-Fernand
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Maria
Rating: 1 out of 5
I paid for expedited shipping,but the package still arrived to me as classic shipping,5 days later!!!!
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Response from Petit-Fernand
Good morning Maria, we are truly sorry for this delay. One of our operators will contact you later today to find a solution together. Chiara Petit-Fernand
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Cristina
Rating: 1 out of 5
Arrived much later than the money paid er express shipping
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Response from Petit-Fernand
Dear Cristina, a customer service representative will contact you later today to find a solution together. We are very sorry for the delay encountered. Good day, Chiara Petit-Fernand
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Matsiuk V.
Rating: 1 out of 5
I never got it, sorry but this time I can't say anything positive
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Response from Petit-Fernand
Good morning, we are very sorry to read that you did not receive uil your order. One of our operators will contact you within the day to promptly find a solution together. Good day, Chiara Petit-Fernand
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Marina F.
Rating: 1 out of 5
I paid fast shipping 9.50 but it was not fast at all (48h)
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Response from Petit-Fernand
Good morning Marina, we are sorry that your order did not arrive on time. One of our operators will contact you later today. See you soon, Chiara Petit-Fernand
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Nas
Rating: 1 out of 5
Disappointed by the personalized boxes, it's a simple sticker stuck on the box, I could have done it myself and the price is quite for the item. Too bad the box looks so cute on the website. I wouldn't recommend this site again.
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Response from Petit-Fernand
Hello, We are sorry to learn that our product does not correspond to your expectations. The stickers are personalized for our lunchbox so that the children can change them over time to suit their tastes. We still hope that the quality of our product meets your expectations. Have a nice day, Camille C-MonEtiquette
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Nurcan I.
Rating: 1 out of 5
The processing time was 5 working days instead of 48 hours! Delivery time by post one week within Germany! After a long wait, the stickers were much smaller than pictured/imagined. Conclusion: better to print them out yourself at DM or rossmann
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Response from Petit-Fernand
Hello, we are sorry that it has taken longer than expected. ?? We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
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desiree Sanz
Rating: 1 out of 5
I have not received my order and I ordered it more than 20 days ago.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
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Jessica Castillo campos
Rating: 1 out of 5
25 days later I am still waiting for my order the first time I ordered everything fast and good but this time very bad.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. The second shipment we have sent you is on its way to you and will arrive soon. Good morning, Camille Petit-Fernand
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AA
Rating: 1 out of 5
The order was never delivered to me.
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Response from Petit-Fernand
Good morning Anna, we are sincerely sorry for this anomaly. One of our operators has contacted you to find a solution. We hope you will receive your order very soon. See you soon, Chiara Petit-Fernand
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BT
Rating: 1 out of 5
This is the second time I have had an order not arrive on time.
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Response from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver your order within the indicated deadline. Good day, Camille Petit-Fernand
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Adelina V.
Rating: 1 out of 5
I've placed an order more than a month ago and still didn't receive it.
Response from Petit-Fernand
Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand
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Maria Sardon
Rating: 1 out of 5
I did not receive the product I purchased
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Linda González Proaño
Rating: 1 out of 5
I have not received anything, and no one contacts me after several attempts to contact me.
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Response from Petit-Fernand
Good morning, We are sorry for this anomaly of delivery by Correos. We will contact you this morning to help you as soon as possible. Hello, Camille Petit-Fernand
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Eleonora A.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning Eleonora, one of our operators will contact you within the day to find a solution together. Good day, Chiara Petit-Fernand
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Micaela Montagna
Rating: 1 out of 5
The delivery of the stickers takes a long time, more than the time they put, to me they arrived late and already for my child in his nursery they did not help me, because they had to use others.
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Response from Petit-Fernand
Good morning, We are very sorry for this delay on the part of Correos. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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