The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning Valentina, we are very sorry that you did not receive your order. We promptly refunded your order as you requested. See you soon, Chiara Petit-Fernand
F
FEDERICO F.
Rating: 1 out of 5
I DID NOT GET THE PACKAGE I ORDERED
Translated reviews
Response from Petit-Fernand
Good morning Federico, we are very sorry for this anomaly and that you did not receive your order. We have in fact proceeded to refund you inegrally for it. Good day, Chiara Petit-Fernand
R
Roxana Maria B?cescu
Rating: 1 out of 5
They have arrived late from the. Unforeseen date
Translated reviews
Response from Petit-Fernand
Good morning, We are sincerely sorry to hear that you had to wait so long. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
E
Elisabetta V.
Rating: 1 out of 5
Longer delivery time than stated at time of order
Translated reviews
Response from Petit-Fernand
Good morning Elisabbetta, we are very sorry that the delivery time was long, unfortunately we cannot intervene on postal delays, however we hope you liked our product and are satisfied. Good day, Chiara Petit-Fernand
I
Irati Ibarzabal
Rating: 1 out of 5
I have not received my order
Translated reviews
Response from Petit-Fernand
Hi Irati, we have sent you an email to help you and apologize for these two deliveries. Have a nice day, Sandra de Petit-Fernand
R
Raffaela B.
Rating: 1 out of 5
The labels never arrived and my money was lost
Translated reviews
Response from Petit-Fernand
Good morning Raffaela, we are really sorry for this anomaly, we will contact you in the day to find a solution together as soon as possible. Good day, Chiara Petit-Fernand
A
AMELIA D. Sánchez hernandez
Rating: 1 out of 5
I have not received it or after fifteen days to see what happens.
Translated reviews
Response from Petit-Fernand
Good morning, We sincerely regret that your order has not yet been delivered to you. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
C
Cristina Vilchez Mariscal
Rating: 1 out of 5
Nefarious service, they do not answer to the mails nor to the telephone and when you ask for the reimbursement there if that they answer, from the day 13.09.23 without order. Spying on the refund. Very bad
Translated reviews
Response from Petit-Fernand
Good morning Cristina, We made the refund on 27/09, and as we are at 28/09, it will be reflected in the next few days. We are sorry that you did not receive it on time. Regards Sandra from Petit-Fernand
S
soniacorbacho
Rating: 1 out of 5
This is the second time I have not received my shipment.
Translated reviews
Response from Petit-Fernand
Hi Sonia, we have tried to contact you by phone to reassure you. Your order is about to arrive. If you have any questions, please contact us by phone to help you. Regards, Sandra de Petit-Fernand
L
laia oró
Rating: 1 out of 5
I have not received my order and I claimed it. It is the n° 2000972822 . I placed my order on August 30 !!!!
Translated reviews
Response from Petit-Fernand
Hi Laia, we are very sorry because we were waiting for your reply. As you didn't write us back, we considered it delivered. We have sent you an email to help you and give you the solution you need. Regards, Sandra from Petit-Fernand.
D
Daniel Fang Bove
Rating: 1 out of 5
The customer service is terrible, you can never talk to anyone and on top of that I never received the order. I feel ripped off.
Translated reviews
Response from Petit-Fernand
Hello, we have left you a voicemail to help you. We are very sorry, because your initial message did not reach us. We are waiting to help you again. Regards, Sandra de Petit-Fernand
J
Joaquín Carballo
Rating: 1 out of 5
Express shipping paid and the order takes 10 days to be received. I request reimbursement of the express shipping fee and, as is going to happen with this, nobody answers. Very useful your satisfaction surveys
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry that the delivery took so long. I confirm that we have refunded the shipping costs. After our call, we are delighted to hear that everything is to your liking regarding our products. Good day, Camille Petit-Fernand
S
Sabrina
Rating: 1 out of 5
Too bad about the delivery,the deadline was September 23,as of today 27September still can not see anything, other than 48h disappointed not by the product I know very well, I think I will not buy again
Translated reviews
Response from Petit-Fernand
Good morning Sabrina, we are very sorry for this anomaly. I can not trace your order, I ask you to contact us by phone so we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
V
Victoria Sevillano
Rating: 1 out of 5
I have not received my order yet
Translated reviews
Response from Petit-Fernand
Good afternoon, We are sorry for this delivery anomaly. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
F
Félicie DEMBI
Rating: 1 out of 5
I received my order but out of the 40 labels ordered only 20 are usable the other 20 are not detachable they are printed on paper but impossible to recover in order to place them on clothing it is as if the printing in label format did not work my son starts the nursery Monday and I miss 20 labels to mark all his things. I'm disappointed by this inconvenience. I paid for 40 labels and in the end I only have 20 usable labels Cordially, Félicie
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. It is not normal for such a production defect to affect your order. I've just e-mailed you to discuss the solutions I can offer! Have a nice day? Luce C-MonEtiquette
L
Lizeth Muñoz
Rating: 1 out of 5
I was waiting for my order for more than 15 working days I was told that it arrived on the 16th that I should check my mail and there was never any mail and this is the day I did not show up and I have to pay for something that never arrives.
Translated reviews
Response from Petit-Fernand
Good morning, we apologize for this postal anomaly. If it is still not solved, could you contact us by phone to help you ? Good morning, Sandra de Petit-Fernand
L
Laura Reyes Canales
Rating: 1 out of 5
The first order did not arrive, they gave me the solution to send it again. But it did not arrive. And it's been 10 days now, I think it should have arrived.
Translated reviews
Response from Petit-Fernand
Hi Laura, we sent you 2 times the order because the first time it did not arrive. The second one is about to arrive. We have sent you an email to give you the estimated dates. Have a nice day, Sandra de Petit-Fernand
L
Luana S.
Rating: 1 out of 5
The amount of expedited shipping is not indicated. 15euro labels and 9euro shipping ... Absurd ...
Translated reviews
Response from Petit-Fernand
Good morning Luana. We are sorry that you unintentionally paid for expedited shipping, however it seems very strange to us. At the time of purchase, in section 2, dedicated to payment, you can browse and select your preferred delivery method. One of our operators will contact you to find a solution together. Good day, Chiara Petit-Fernand
C
Claudia
Rating: 1 out of 5
I didn't get my order
Translated reviews
Response from Petit-Fernand
Good morning Claudia, We are sorry that you did not receive your order, however we promptly found a solution to this anomaly and you have been refunded. Good day, Chiara Petit-Fernand
L
Louise T.
Rating: 1 out of 5
I still have not recieved my order.
Response from Petit-Fernand
Hello Louise, we are sorry to hear that issues with the postal services meant you never received your order! We have now refunded your order, as per your asking. Jessica, Petit-Fernand
C
Charlie
Rating: 1 out of 5
Very bad experience: more than a week's delay in producing the labels, no warning message about the extended lead times, barely sincere apologies, no spontaneous commercial gesture. Between amateurism, flippancy and incompetence, I don't know what best qualifies them to be avoided.
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to write to us. We are sorry that your experience with us was not satisfactory. We have just contacted you by phone and email to follow up on our previous exchanges offering you a solution! Have a nice day? The C-MonEtiquette team
R
Raquel santana Estupiñan
Rating: 1 out of 5
Very unhappy. I have not received the shipment. I live in the Canary Islands, I will ask for my money back.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of Correos. The second shipment we sent you is about to arrive. Good morning, Camille Petit-Fernand
A
Antonio
Rating: 1 out of 5
Ordered the labels in late August did not arrive (school started), then after several emails I contact customer service who says we'll send them back but those haven't shown up yet either... The order is in my Wife's name.... Update 02/11 on third attempt made after call the labels arrived.
Translated reviews
Response from Petit-Fernand
Good morning Antonio, we are very sorry that you did not receive your order. We can offer you solutions to solve the problem, please contact us by phone or email specifying your order number and we will help you as soon as possible. Good day, Chiara Petit-Fernand
R
Ramon Foix
Rating: 1 out of 5
They charge almost 10 for express delivery (24/48h). In my case I did not receive it in that time and I have not been refunded.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have contacted you to help you. Good day, Camille Petit-Fernand
A
Ana
Rating: 1 out of 5
The order did not arrive after more than 3 weeks.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. I confirm that we have reimbursed you for your order. Good morning, Camille Petit-Fernand
M
María del Mar Arribas Iglesias
Rating: 1 out of 5
The transport is terrible, you order it urgently and it arrives in 15 days. It happened to me with one order, I gave them another chance with another and with both the same thing happened to me.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry that SEUR has taken so long to deliver your order. I confirm that we have refunded the shipping costs. Hello, Camille Petit-Fernand
A
Ana Tabares
Rating: 1 out of 5
The times I have ordered labels you do not meet the deadlines. The material is good, but you should meet your deadlines.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that Correos did not meet the delivery deadlines. However, we are delighted to hear that you liked our products. Hello, Camille Petit-Fernand
K
KS
Rating: 1 out of 5
Shipping takes far too long and then without a tracking number. There are a thousand other sites that do it better. That's why I no longer order here.
Translated reviews
Response from Petit-Fernand
Hello, After checking, we have to realize that you did not have tracking because you opted for standard delivery without a tracking number. However, we also offer tracking as well as express delivery. Have a nice day, The EsIstMeins Team
A
Anaïs G.
Rating: 1 out of 5
I bought iron-on labels.... and they go off as soon as I wash them for the first time (30°- spin 600). I'm very disappointed. Yet the writing and the choice of small images is really nice.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's abnormal for them to come off if they've been applied correctly. I've just e-mailed you to try to understand the situation better and help you! Have a nice day? Luce C-MonEtiquette
C
Chai so
Rating: 1 out of 5
I still haven't received my labels since September 4, apparently because of the Chronopost problem, but now it's just the post office, which still hasn't delivered anything.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry to read that your order has suffered a delivery incident. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
N
Nicky
Rating: 1 out of 5
I never got my stickers
Response from Petit-Fernand
Hello Nicky, we are sorry to hear you never received your order! It was shipped at the beginning of September, with a tracking number. I have now contacted you by email regarding delivery times and to arrange for a solution. Jessica, Petit-Fernand
P
Pascale Delebarre
Rating: 1 out of 5
I never received my order. I had made a request for express delivery which I paid 9.5 euros for. The parcel never arrived. Customer service reimbursed me the 9.5 euros but I still haven't received my parcel. I asked my neighbors if the deliveryman had gone to the wrong letterbox but they didn't receive anything.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry that your order has been subject to a delivery anomaly by Chronopost. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
B
BRENDA B.
Rating: 1 out of 5
Well the package never arrived .
Translated reviews
Response from Petit-Fernand
Good morning Brenda, We are sorry that your order did not arrive due to the mail, however you have been fully reimbursed for your purchase. Good day, Chiara Petit-Fernand
F
Fa Da
Rating: 1 out of 5
The labels came off after the first wash despite meticulously following the installation instructions.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It is abnormal for them to come off if they have been correctly applied. I will contact you this morning to help you. Have a nice day? Luce C-MonEtiquette
C
cliente
Rating: 1 out of 5
Order NEVER Received
Translated reviews
Response from Petit-Fernand
Good morning Luisa. We are sorry to read this message. Unfortunately, we cannot intervene when the mail loses orders, which is why you were promptly refunded. We are also sorry that you did not receive your order. Good day, Chiara Petit-Fernand
E
Eleonora B.
Rating: 1 out of 5
Labels ordered in late August and shipped on September 2 never arrived! If the post office is not reliable, do not offer the service!
Translated reviews
Response from Petit-Fernand
Good morning Eleonora, we are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
S
Simona T.
Rating: 1 out of 5
I am waiting for my order since September 2,the day e6 was shipped. Very kind,I was assured that it will be sent back to me and will arrive soon...let's hope so because I have been buying these labels for years and have always been satisfied.
Translated reviews
Response from Petit-Fernand
Good morning Simona, we are very sorry for the delay of your order. I will contact you later today with updates. Good day, Chiara Petit-Fernand
M
Miriam
Rating: 1 out of 5
Unfortunately, I spent more than 30 but the product never arrived
Translated reviews
Response from Petit-Fernand
Good morning Miriam, We are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
A
Agurtzane Rodriguez
Rating: 1 out of 5
I have been waiting for the order for a month. They only give me the tracking number, which does not clarify anything. Order paid for, and no response from them.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
R
Rescol
Rating: 1 out of 5
The shipment took several weeks to arrive.
Translated reviews
Response from Petit-Fernand
Good morning, We are very sorry that it took so long for the post office to deliver your order. We hope you still like our products. Good day, Camille Petit-Fernand
We use cookies for audience measurement and improving user experience.
English 