Customer reviews of Petit-Fernand

I have not received the product, I have claimed it and I still have not received it.

The labels were delivered late. The maximum number of days (10 days) was not enough. The labels were probably also dried. The envelope with the contents was in poor condition. Unfortunately, the labels did not stick properly either. We have already had to replace many of them. I don't know what the problem is, but our labels are of very poor quality.

We haven't even received it yet!

Not received the package and had to make the refund

I paid 9.90 for express delivery of 50 (delivery within 48 hours) only to receive my order 2 weeks later. Disgraceful!

The order arrived very late, so much so that I had to order other labels online for my children's back to school because they did not arrive on time. I had ordered other years but this year the shipping was terrible. I had to spend double money.

I'm still waiting for my labels which were sent 2 weeks ago and which I really need for my dad in Ehpad.

The service is excellent but unfortunately I can't say the same about the delivery. I asked for delivery within 24 hours, so I paid the extra charge and received the labels 5 days later. Which is a pity because I didn't have any more to read...

I placed an order for school supplies. I paid for express shipping so that it would arrive at my home within 24-48 working hours as indicated on the website. The order arrived in 5 days (counting Saturday and Sunday). So the delivery time is false. I sent emails but they don't even pay attention to you. The order arrived late and on top of that the block was wrinkled. I will not buy again or recommend it for anything.

I paid for priority delivery because I had an urgency and instead the Delivery was made after exactly 7 days

I have not received my order yet.

Labels never arrived

This is the second time I have ordered stickers and again they arrived quite late even though I ordered them in advance and the same thing happened to me. Bad delivery times.

The delivery time was far too long, 14 days and completely non-transparent in advance. Unfortunately, the stickers only arrived after school had started and were therefore unusable

I HAVE NOT RECEIVED THE STICKERS! They sent me an email saying they had been sent and the stickers have not arrived. I do not recommend it at all.

Never received, after 15 days I was told the package was sent to the wrong person. Asked for a refund.

On August 27th I placed an order and as of today, September 20th, I have not yet received it.

I placed an order and the package never arrived, I am disappointed?

I didn't receive my order and when they sent it back, they sent back one part and not the other... frankly, absolutely unprofessional.

My order has not arrived yet!

The labels are very nice and of very good quality but they do not meet the delivery times. They only meet them if you pay the express service of almost 10 euros and even then you write to them and they do not solve your problem. I placed the order on August 31 and to date I have not received anything.

I placed my ordered a month ago and still have not received it. I have contacted Petit-Fernand numerous times since my order was due and despite calls and emails, no one has bothered to get back to me. I am still waiting for either a call back or email or my order! My order wasn't cancelled and the money has been taken out of my account. There needs to be better customer service in place so if there is a long delay in the customer receiving their order we are fully aware.

I ordered 2 lots of stickers and waited the 2 weeks as stated to receive them but nothing arrived even thought it stated as delivered on the tracking information.

Never received order or replies from feedback

Very long delivery time, poor quality. Does not stick to the triangular colored pencils. Also detach quickly from the edge of other pens. Shoe stickers do not hold well or for long. Very disappointing.

I haven't received my order! I have contacted you twice already and not had a response!

*Yes you since contacted me and now telling me I need to wait until the 25th there are still people writing on your Facebook Page this morning about orders not being received from ordering on the 2nd September. You are also still deleting peoples comments thank god I have my money back from Paypal it's the first and last time that I will ever be ordering from you. I receive things quicker from China its a joke* Never arrived and according to my tracking on my account it says delivered not sure how you would know that though when it isn't a tracked service contacted you with no reply thank god I paid on credit card as just got my money back really should avoid Facebook reviews are not good either and you have removed a lot of people's comments funny that!!!!!

I have been buying from Petit-Fernanda for eight years now but unfortunately I find that the quality is not what it used to be. The thermoadhesive labels come off easily and so do the object labels.

Quite terrible, as the stickers did not arrive in full.

Product never arrived. Automated email on contacting saying if parcel not arrived chase the post office, however the confirmation email for order said the parcel was not tracked so Post Office cant do anything. Waiting for time lapse for dispute to be raised with bank.

Hello, I placed my order 3 weeks ago and it has never arrived.

I have purchased several years and the stickers have always been great. This time I placed the order on September 2, and I still haven't received it, I haven't gotten a satisfactory response either, the 3-10 business day delivery deadline has been exceeded. And I have had to mark the school supplies differently because I still don't know anything about my order.

I have been ordering twice now and even though I asked for the order tracked, the ORDER DOES NOT REACH ME........... Too bad because the labels are cute, but I see myself forced to stop ordering from this site!!!

We paid an additional fee to receive the package on time and we washed it later.

I did not receive the product

Ordered on September 3 and still not received on 18 !!!!!!

I paid for expedited shipping but the package arrived late. The labels are worth less than their price

I never received the package or even a tracking number.

On the website the package with 50 labels shows delivered, but I never received it. Wrote 2 complaints and 1 email to customer service, never received a response.

I had paid for the package to arrive within 18 hours, and I got it in Brussels 6 days later.