The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I'm not satisfied because I paid a lot for express shipping and it took 6 days to receive them.
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Response from Petit-Fernand
Hello, I'm sorry that the delivery by Chronopot did not meet the deadlines announced. I can confirm that you have been reimbursed for the cost of this delivery and that a claim will be made! Have a nice day? Luce C-MonEtiquette
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bounatouf hela
Rating: 1 out of 5
Unfortunately the labels came off in the first wash.
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Response from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels, I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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EliMo
Rating: 1 out of 5
I have not received my order and I have not received my refund.
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Response from Petit-Fernand
Good morning, I confirm that your refund was made on 07/09, it will be visible in your bank account within 7 working days. Hello, Camille Petit-Fernand
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ANA MARIA DOMINGUEZ GARROCHO
Rating: 1 out of 5
It is a scam, the orders do not arrive ...
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Response from Petit-Fernand
Good morning, We are sincerely sorry to hear that the post office did not deliver your order. We hope that you were able to place the express delivery order that we have offered to help you. Hello, Camille Petit-Fernand
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CLAUDIA BURCEA
Rating: 1 out of 5
Delivery ?? delayed by more than a week, delivery at 9 . Never returns from you, please refund my express delivery which was never respected!
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Vanessa Cathérineau wasielews
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Maite Ferrandiz
Rating: 1 out of 5
All wrong from the beginning. I did not receive my order either of the two times it was ordered.... I say they didn't send it to me because the post office is not so useless. A M... everything. The company, the staff and the whole claim process. They set up contact channels and respond when they feel like it....
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Response from Petit-Fernand
Good morning, We are sorry to hear that none of the orders we have manufactured and shipped to you have arrived. This is not a usual situation on the part of Correos. I confirm that we have refunded your order. We try to help and answer our customers as best we can and as soon as possible. Good day, Camille Peit-Fernand
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Inés Picado Molares
Rating: 1 out of 5
I placed the order three weeks ago and I am still waiting. I contacted customer service and still have no response. They do not deliver on time at all. I hope they will give me an answer as soon as possible or refund my money.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you have not yet received your order. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Arminda Said Quintana
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive the order we sent you. I confirm that we have refunded your order in full. Hello, Camille Petit-Fernand
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Enrique Pérez Pérez
Rating: 1 out of 5
I am still waiting for the product, when I was initially told that I would have it in 72 hours and then I was told 3 to 10 working days. I am still waiting after more than three weeks of ordering. It's a shame, hopefully it will arrive by Christmas, and I wanted it for the start of our children's school. Last year the same thing happened and we fell again trusting you.
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Response from Petit-Fernand
Good morning, We are sorry that express delivery is not possible on the islands. However, your order should have arrived by now. We have just contacted you by email to help you with this situation. Hello, Camille Petit-Fernand
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Janice Modestin
Rating: 1 out of 5
I still haven't received my parcel, dated August 30, 2023, even though it's now September 16, so I can't comment favorably on my experience !!!!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your order. I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Audrey Taranto
Rating: 1 out of 5
Sending of the parcel not received whereas two days before I received that of my daughter I telephoned one was to send to me the parcel under 48 hour 1 week after tourjour no parcel for my fis
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Response from Petit-Fernand
Hello, I'm sorry your order hasn't arrived yet. I see that your order has been returned by the post office due to incorrect addressing. I've just sent you an e-mail to help you understand the situation! Have a nice day? Luce C-MonEtiquette
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Melani Albar
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning, The second shipment we have sent you should arrive this week. Do not hesitate to contact us by email for any further information. Hello, Camille Petit-Fernand
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Maman ( Paris)
Rating: 1 out of 5
Despite several messages sent to find out when I would receive my order. It arrived two weeks later or more. Then when I realized that I was mistaken on a number, it told me that my order was sent but I received it on a week after ??. Disappointed because my previous orders went very well.
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Response from Petit-Fernand
Hello, I'm sorry that your experience with us was not satisfactory. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Elita H.
Rating: 1 out of 5
2 orders. Both never arrived. The refund was made quickly. We will certainly not order there again. Very disappointing.
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Response from Petit-Fernand
Hello, we are very sorry that you did not receive your first order. We had already refunded it to you. Your second order was shipped on September 6, and the latest date of receipt is September 18, as announced in our emails this morning. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. However, we hope that you will receive your order soon. Have a nice day, ? Your EsIstMeins Team
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Alexandra
Rating: 1 out of 5
Order arrived after one month and that only because I phoned to see what happened with my order...if not I would have received nothing.
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Response from Petit-Fernand
Hello, we're very sorry that your order was delivered incorrectly by the postal service. However, we're delighted to have been able to help you, and your order should arrive within the week! Have a nice day? Luce C-MonEtiquette
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Katrin W.
Rating: 1 out of 5
Part of the delivery (the address labels) were simply not delivered although they were confirmed in the AB.
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Response from Petit-Fernand
Hello, We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Rachel
Rating: 1 out of 5
Extremely disappointed. Please leave. Order placed on August 28. Still waiting for my parcel. Indicated delivered on the site, but nothing in the mailbox. No response from customer service apart from an automatic e-mail. Really, go the other way.
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Response from Petit-Fernand
Hello, I'm sorry that your order is subject to a delivery anomaly by the postal services. I invite you to reply to the automatic e-mail you received so that we can help you as best we can! Have a nice day? Luce C-MonEtiquette
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Anahí Fernández
Rating: 1 out of 5
The order never arrived and they have not responded to my emails requesting a refund.
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Response from Petit-Fernand
Good morning, I confirm that we have made the refund of your order on 15/09. As we told you in our email, it will be visible in your bank account in the next few days. Hello, Camille Petit-Fernand
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Blanca
Rating: 1 out of 5
It has taken more than three weeks to arrive
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Response from Petit-Fernand
Good morning, We are sincerely sorry that your order took so long to arrive. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Irene Fernandez Ramirez
Rating: 1 out of 5
The order did not arrive and I had to request a refund.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
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Milena F.
Rating: 1 out of 5
I still have not received the tags. I have contacted customer service because I paid for tracking that is not showing and have not heard back.
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Response from Petit-Fernand
Dear Milena, We are sorry for the late reply, your message had actually ended up in the spam box. We have replied to you to try to help you. Good day Alessio, Petit-Fernand
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Emma
Rating: 1 out of 5
The labels keep peeling off clothing
Response from Petit-Fernand
Hello Emma, we are terribly sorry that the quality of your labels is unsatisfactory! This is not normal and we have now reached you by email to offer a solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Kelly
Rating: 1 out of 5
DONT ORDER OF THIS WEBSITE!! Didn't receive my order and is impossible to get a response from emails shocking service clearly a scam and will be taking this further
Response from Petit-Fernand
Hello Kelly, Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
Poor quality labels, they peel off after 1/2 washes. I lost time and money. Catastrophic experience
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Milene
Rating: 1 out of 5
The labels don't take the hexagonal shape of the pencils and end up peeling off. I used to order from a competitor's site and their labels take the shape well and don't come off. The C mon etiquette labels come off the object and stick together in my son's pencil case. Very disappointed.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
After almost a month waiting, I have not received the order, which is supposed to have been sent twice.... When I ask for explanations they only tell me that they have no idea what has happened... lousy customer service and no ability to solve the problems they cause the customer....
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. However, the second shipment that we have sent you is on its way and will not take long to arrive. Good morning, Camille Petit-Fernand
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Mario Da Cruz
Rating: 1 out of 5
After several weeks of waiting, I still haven't received anything.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Kathryn
Rating: 1 out of 5
I have not received my order. I have tried to contact customer services and have not received any response. I have requested my items to be sent or a refund.
Response from Petit-Fernand
Hello Kathryn, We are sorry to hear your order hasn't reached you yet! We have replied to your email with the desired choices. Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
Bad quality! They came off after a wash. Product is overrated.
Response from Petit-Fernand
Hello Supama, we are sorry to hear the quality of your labels is unsatisfactory. This shouldn't happen as the quality of our labels is checked on a regular basis. We have of course replied to your email with solutions. Jessica, Petit-Fernand
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Anabel Aliaga
Rating: 1 out of 5
I ordered the labels on August 29th and still have not received anything. I contacted them, they replied saying I could choose whether they would re-release the order or reimburse me, I replied and I'm still waiting I needed the labels for the beginning of September for my two children and I haven't been able to label anything. They could advise actual delivery times. A pity because I have bought from you before and I really like your products.
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Response from Petit-Fernand
Good morning, We are sorry that this time the delivery had a problem. I confirm that we will resend your order. Good day, Camille Petit-Fernand
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Alex
Rating: 1 out of 5
Paying for express delivery only to receive the parcel a week later doesn't put you in a good mood Thermal labels don't stick I wouldn't recommend it
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced and that you are experiencing problems with your labels. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Maria Montalbán Cárdenas
Rating: 1 out of 5
They sent me exactly half the number of stickers I ordered from each pack. I ordered 2 packs of 50 units and they sent 25 units, and the last one was a pack of 60 and they only sent 30 units.
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Response from Petit-Fernand
Good morning, It is not normal that you have received your order in its entirety. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Olly Kim
Rating: 1 out of 5
I ordered my parcel more than 3 weeks ago and it's still not delivered.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have not received your order yet. Our team sent you an email to help you. Kind regards, Camille Petit-Fernand
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camilla
Rating: 1 out of 5
Order placed on August 18 and, after almost a month, only one product arrived! Excessively slow shipping and bad service.
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Response from Petit-Fernand
Good morning Camilla, we are sorry to hear about this delivery anomaly. We have already taken the necessary steps to be able to provide a solution. However, we remain available and wish you a good weekend. Alessio, Petit-Fernand
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Ludivine CHAUVINEAU
Rating: 1 out of 5
I still haven't received my labels! How can I let you know what I think?
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Response from Petit-Fernand
Hello Ludivine, Your order is being delivered. It should arrive in your mailbox shortly. We have also contacted you by e-mail to discuss your order. All the best, Ophélie C-MonEtiquette
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Julie
Rating: 1 out of 5
I bought a water bottle for my daughter. I'm very disappointed, it's really heavy and the cap is impossible for a child to open. 22 e for not using it. What a shame!
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Response from Petit-Fernand
Hello Julie, Please do not hesitate to contact our customer service department so that we can help you. Have a nice day, Ophélie C-MonEtiquette
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Carmen pispi Manso
Rating: 1 out of 5
I placed the order on August 29,they say that the labels are sent in 48h.they were sent on the 4th and arrived on September 12.it seems to me a long time 2 weeks to receive some stickers.I will not repeat,besides I had to call a 902,I left a message on the answering machine and no one contacted me.The quality of the labels at least is good,but the girl started school with everything unlabeled.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you had to wait so long to receive your labels. We hope you still like our products. Hello, Camille Petit-Fernand
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BOUDOURIS ETHANN
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, an e-mail has just been sent to you with various options for dealing with this incident. Have a nice day, Ophélie C-MonEtiquette
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Elena P.
Rating: 1 out of 5
Very long shipping, tomorrow is 10 days, go ahead and buy elsewhere you also get free shipping, not worth it, the internet is full of label sellers
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Response from Petit-Fernand
Good morning Elena, we are sorry for this delay on the part of postal services. Please feel free to contact us at [email protected] and we will do what is necessary to help you. Have a great day
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