The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, We are sorry to hear that Correos has not yet delivered your order. Our customer service team has been in contact with you to help you with this situation. Good morning, Camille Petit-Fernand
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Karli V.
Rating: 1 out of 5
The company advertises 48-hour production and immediate dispatch - unfortunately, in my case, production has already taken around 14 days. Hands off this store from France!
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Response from Petit-Fernand
Hello Karli. We are sorry that it has taken 14 days for your order to reach us. It is very rare that the post office takes so long. We do indeed produce within 48 hours and then pass the orders on to the post office. Normally delivery takes 2-6 days, but we cannot influence the post office if there are delays. Please get in touch with us to discuss this matter. We are here to help! LG, Ana
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Lila BELLAMY
Rating: 1 out of 5
I paid 10 for express delivery in 48h, the parcel arrived in 96h... missed my daughter's first day of school.
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Response from Petit-Fernand
Hello Lila, Thank you for your message. We've contacted you by e-mail to offer you a solution for this delivery incident. Have a nice day, Ophélie C-MonEtiquette
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bouaita
Rating: 1 out of 5
I bought 2 bottles of very good quality but the snack box is much less so. The label with the design and name is simply glued on. It's supposed to be machine washable but the machine will probably permanently remove the design. Rather disappointed
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Response from Petit-Fernand
Hi Nadia, Our customizable snack boxes are microwave and dishwasher safe. However, we recommend cleaning the lid with a soft sponge for the stickers to stay on better. Have a nice day, Ophélie C-MonEtiquette
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Nathalie Lallemand
Rating: 1 out of 5
Delivery time not respected
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Response from Petit-Fernand
Hello Nathalie, We are very sorry about this delivery incident. We have opened a Chronopost claim for this incident. We have also reimbursed your delivery costs. Have a nice day, Ophélie C-MonEtiquette
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marie kostine
Rating: 1 out of 5
I paid 10 euros for fast shipping and didn't receive it on time. Customer service didn't even make a commercial gesture, very little communication. Very disappointing. I won't recommend them again.
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Response from Petit-Fernand
Hello Marie, A reply was sent to you 10 days ago. Unfortunately, without any feedback from you, we were unable to take any action. We've contacted you today by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Mathilde
Rating: 1 out of 5
I only received one of the 2 orders placed on the same day with 2 different promo codes. I paid the shipping for the 2 orders. I am very disappointed.
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Response from Petit-Fernand
Hello Mathilde, We are very sorry about this delivery incident. We have contacted you by email to resend your missing order. Have a nice day, Ophélie C-MonEtiquette
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DOROTHEE TRIBOULOT
Rating: 1 out of 5
The self-adhesive labels do not stand up to washing at 30 degrees. I don't recommend them at all. Very disappointed.
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Response from Petit-Fernand
Hello, It's not normal for your labels to wash off. We've contacted you to find out what could have happened, and to provide you with a lasting solution. All the best, Ophélie C-MonEtiquette
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Erica
Rating: 1 out of 5
I never received the package or received an explanation
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Response from Petit-Fernand
Hello Erica, A delivery notice was left in your letterbox on September 5. However, we have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Elodie Chr
Rating: 1 out of 5
I am very disappointed because I had ordered the labels and I had paid the most expensive delivery to be delivered before the start of the school year. I placed my order on Thursday afternoon and asked for delivery in 24 hours. Chronopost delivered at 10 and normally I should have received it on Saturday, but I finally received it on Monday.
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Response from Petit-Fernand
Hello Elodie, We have just contacted you in order to provide you with a concrete solution to this incident. We hope you enjoy your order! Have a nice day, Ophélie C-MonEtiquette
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Laurens Marie
Rating: 1 out of 5
I ordered with fast delivery and paid 9 euros on September 1st, today is the 13th and I still haven't received my order. I'm still waiting. Fortunately, after complaining, I was told that the 9 euros would be reimbursed, but I'd still like to receive my order as soon as possible.
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Response from Petit-Fernand
Hello Marie, We're sorry to hear that you're experiencing a problem with your Chronopost delivery. We have sent you an e-mail so that we can work together to find a solution. Have a nice day, Ophélie
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Alyson Distree
Rating: 1 out of 5
I still haven't received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Unfortunately, even the last labels I had purchased to attach to my son's colors are not doing the trick.... I just now finished sticking strips of tape over each one because they were already peeling off (and I stuck them on last night). The heat stickers often came off after just a few washes.... I would say it was not a positive purchase....
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Response from Petit-Fernand
Dear Elizabeth, We are sorry to hear that the order did not meet your expectations. We have sent you an email to propose a solution. Good day Alessio, Petit-Fernand
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Rita
Rating: 1 out of 5
Do not buy fake site , ordered labels that result only to them delivered but to me never arrived . Despite sending an email to ask for an explanation they did not even respond . I will proceed to make a complaint
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Response from Petit-Fernand
Good morning Rita, we are sorry to hear about this shipping anomaly by the postal service. If you have already contacted us at [email protected] we will respond in the next few hours trying to provide you with a solution. Good day Alessio
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Stefania
Rating: 1 out of 5
The order has not arrived despite showing as delivered
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by the postal service. We have resent as communicated to you. We remain at your disposal and wish you a good day Alessio, PetitFernand
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Neha S.
Rating: 1 out of 5
Order never arrived, so cannot really feedback on item.
Response from Petit-Fernand
Hello Neha, We are sorry to hear there were some issues with the postal services, meaning you never received your order! We have contacted you by email to arrange a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Aimee
Rating: 1 out of 5
Ordered 3 weeks ago nothing received, when you contact them they just tell you to wait longer!! I needed them for the start of school, I have now ordered from a trustworthy supplier which arrived in 3 days and your labels have still not arrived?!
Response from Petit-Fernand
Hello Aimee, you indeed need to allow for a 3 to 10 working days delivery. We are sorry to hear your order hasn't reached you yet. I do not have your full details on this review to contact you directly so please, do not hesitate to contact us by phone or on our contact form and we will be happy to assist further. Jessica, Petit-Fernand
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Anne D.
Rating: 1 out of 5
It has been over two weeks and still no labels. I followed up today to say there was a postage issue which absolutely doesn't make any sense. Ther is no confirmation to say labels have dispatched or tracking number. There are other companies that arena lot quicker and less admin!
Response from Petit-Fernand
Hello Anne, There have been some issues with the postal services which are beyond our control and we do apologise for any delays incurred. Jessica, Petit-Fernand
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Catalina C.
Rating: 1 out of 5
Order was not delivered
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Response from Petit-Fernand
Hello Catalina. We regret that you have not received your order. According to the tracking number, it was delivered on August 24th. We will contact you to verify your address. LG, Ana
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Peter L.
Rating: 1 out of 5
I ordered on 27 August and today 12 August, still no labels. I have emailed at least 5 times but get no reply. I would like a refund. Very unhappy customer order 4001620396
Response from Petit-Fernand
Hello Peter, Apologies for the delay in replying to your emails and that your order hasn't reached you yet. We have replied to your email offering solutions, including refund. Jessica, Petit-Fernand.
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Lydia T.
Rating: 1 out of 5
First time using these labels after previously having used iron on labels from the local uniform shop and other websites. About 75% peeled off after the first wash. I followed the instructions exactly and only wash non 30°. The shoe stickers have stayed on so far, but will not bother purchasing the iron on labels again
Response from Petit-Fernand
Hello Lydia, we are terribly sorry to hear that the iron-on labels peeled off after the first wash! We do apologise that the quality of the labels wasn't satisfactory and have now contacted you by email to offer solutions. Jessica, Petit-Fernand
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Alejandra
Rating: 1 out of 5
The product never arrived, I filed a claim, they told me they were sending it but I never received anything. And as it is by regular mail I can not track the order. I am very disappointed. I demand my money back.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We have sent you an email to help you. Hello, Camille Petit-Fernand
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Laura Tibo
Rating: 1 out of 5
I pay for a fast delivery but the delivery still took 1 week to arrive. I ask for a gesture to at least recover the delivery but no possible shameful.
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Response from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Adeline Morel
Rating: 1 out of 5
I took the most expensive shipment to receive my parcel quickly. This was not the case, my delivery was late and the shipping rate was overpriced as a result.
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Response from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Liz
Rating: 1 out of 5
Ordered my labels in August. I still haven't received anything and now customer service have gone silent on me. Very disappointed. Feel like I've been scammed.
Response from Petit-Fernand
Hello Liz, We are sorry to hear you haven't received your order as of yet. We do apologise there is a small delay in replying to requests; I invite you to contact us by phone so we can help you as best as possible! Jessica, Petit-Fernand
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E. o
Rating: 1 out of 5
Delivery very very long, I have trouble removing the labels.
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Response from Petit-Fernand
Hello, we're sorry that delivery is taking so long, it's true that with the back-to-school period, the postal services have been a little late. The labels are made to resist wear and tear as long as possible, so it's normal that they're complicated to remove! Have a nice day? Luce C-MonEtiquette
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Jessica Manzano Calvo
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Correos will not take much longer to deliver the second shipment. We have just contacted you to give you more information. Hello, Camille Petit-Fernand
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Stephanie H.
Rating: 1 out of 5
I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.
Response from Petit-Fernand
Hello Stephanie, We are sorry that your first order didn't arrive on time. We have replied to your email on the 12th September 2023, and placed your order back into production, as requested. Hope you receive the new shipment soon! Jessica, Petit-Fernand
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Sarah J.
Rating: 1 out of 5
I didn't receive my order and I contacted you by email but didn't receive any response
Response from Petit-Fernand
Hello Sarah, Apologies for the delay in replying to your request! We have now replied offering several options. Looking forward to hearing from you! Jessica, Petit-Fernand
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Ana Leon
Rating: 1 out of 5
They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos did not deliver your order as we have sent it to you twice. Customer service is very important to us and we try to answer as best we can. We have just contacted you to help you. Good day, Camille Petit-Fernand
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Customer
Rating: 1 out of 5
I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!
Response from Petit-Fernand
Hello Ruki, we are sorry that there were some issues with the postal services this year! Jessica, Petit-Fernand
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JKD
Rating: 1 out of 5
Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money
Response from Petit-Fernand
Hello Jazz, we are sorry that the quality of this batch wasn't up to standards. We have shipped new replacements labels to apologise for the quality of the first one. Jessica, Petit-Jessica
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Laura Bellon
Rating: 1 out of 5
Hello I never received my order. I was charged. I do not recommend this site. Big scam?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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RACHEL
Rating: 1 out of 5
Items come off after one wash followed instructions.
Response from Petit-Fernand
Hello Rachel, we are sorry to hear your labels came off after one wash. This is obviously not normail and I have contacted you by email to find a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
Still have not received my product
Response from Petit-Fernand
Hello Hannah, we are so sorry to hear that your second shipment hasn't reached you yet! We have contacted you by email regarding this issue. Jessica, Petit-Fernand
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Daniela Monica Fluture
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning, We are sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
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MONICA RINCON
Rating: 1 out of 5
My order did not arrive
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. We will contact you today to help you as soon as possible. Hello, Camille Petit-Fernand
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Cristina F.
Rating: 1 out of 5
I haven't gotten them yet, I've sent emails and no response
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Response from Petit-Fernand
Dear Cristina, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
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Eleonora G.
Rating: 1 out of 5
One month for an order that has not yet arrived Inconclusive assistance
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Response from Petit-Fernand
Good morning Eleonora, we are sorry for this shipping anomaly. I assure you that we have done what in our power to be able to find a solution to this unfortunate inconvenience. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Cristina Andrés
Rating: 1 out of 5
They do not meet the delivery times. I still have not received my order of 28/8. I find the communication with the company and the shipping service unfortunate.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We will send you an email to help you. Good morning, Camille Petit-Fernand
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