Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The package has not arrived despite the fact that I placed the order on August 2nd. The minimum after spending 18 eur on labels is that they include shipping tracking. If not they should not advertise it as free shipping. I will NOT recommend this site to my friends with children.
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Response from Petit-Fernand
Good morning, We do free shipping for our labels. Trackable shipping is available on our website for 2 euros. We will contact you today to help you. Hello, Camille Petit-Fernand
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Isabelle
Rating: 1 out of 5
No discount
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Response from Petit-Fernand
Hello, a new promotion will appear on our site very soon! We advise you to keep an eye out! Have a nice day? Luce C-MonEtiquette
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Charline Lahiaoui
Rating: 1 out of 5
I'm really annoyed because as soon as the labels are stuck on, they come off! Very poor quality and very long shipping
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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Eg
Rating: 1 out of 5
The delivery is very fast. My first order was for 100 iron-on labels. I glued them all and saw that they were very pretty, so I recommended the 100 new labels right away. Unfortunately, in the meantime I washed the bodies and the labels came off. I'm extremely disappointed because I didn't even think about them coming off.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I haven't received the order yet?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Ewa D.
Rating: 1 out of 5
Order has never arrived. I have contacted the company twice. And even though they say they contact you back within 48 hours they didnt. Very dissapointed as completely neglected and have no tags for my daughter.
Response from Petit-Fernand
Dear Ewa, we are sorry to hear that the post lost your order. We have offered you a new shipment and asked to confirm if the address you provided is correct. The customer service replied within 24 hours and we never had any confirmation since. Please, let us know what is the most suitable solution for you over the email. We are here to help you! Kind regards, Stacy
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Marius
Rating: 1 out of 5
Do not stick After this comment and send proof. C-monetiquette reacted very quickly and sexcuse of this anomaly. A solution has been found. Very good after-sales service
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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Laura
Rating: 1 out of 5
I have not received my order,placed on 31/07
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Response from Petit-Fernand
Good morning Laura, we are sorry for this shipping anomaly by the postal service. We have refunded your order as requested. We remain available and wish you a good day. Alessio, Petit-Fernand
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Audrey
Rating: 1 out of 5
Order placed on 09/08, supposedly shipped on 11/08, here we are on 23/08 and still nothing received!
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Response from Petit-Fernand
Hello Audrey, we're sorry about this delivery anomaly from the Post Office. I have just sent you an email to help you :) Have a nice day, Sandra C-MonEtiquette
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Patricia Muñoz Rivas
Rating: 1 out of 5
I have not received the order after 20 days. I have written and no one responds. Very bad service.
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Response from Petit-Fernand
Good morning Patricia, We are sorry for this situation. Your order will be shipped again as soon as possible. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Hello! We're back from vacation, but there are no parcels with stickers. You write what you sent, but nothing has arrived.
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your order. I see we sent your order back yesterday! We hope you will receive it soon! We are always available to help you. Luce C-MonEtiquette
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Gemma C.
Rating: 1 out of 5
Order was dispatched 11 days ago still no sign. Contacted them and they have offered a refund or send again. I've opted for refund as I need it before school starts soon so will have to go elsewhere, its a shame as they had good reviews for quality.
Response from Petit-Fernand
Dear Gemma, thank you again for choosing us. We are sorry again that the postal services lost your order. We rely on the post same as you are and unfortunately we could not influence their delivery or delays. Everything that depends on us was offered to you and we hope you will give our labels another chance!
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Invité
Rating: 1 out of 5
Out of two books of labels, one did not bear my child's name!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your full order. I have just contacted you by email to help you! Have a nice day? Luce C-MonEtiquette
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Francesca C.
Rating: 1 out of 5
Never arrived anything and they didn't answer the email
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Response from Petit-Fernand
Good morning Francesca, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Verónica
Rating: 1 out of 5
The order says delivered and I.bo have received nothing, I try to contact them and they only send satisfaction surveys or delivery periods.
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Response from Petit-Fernand
Good morning, We will contact you today to help you. Hello, Camille Petit-Fernand
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Maud Bouillet
Rating: 1 out of 5
As I haven't received my order yet, I can't really give my opinion. Is it being delivered?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I can confirm that your order has been returned! We hope you will receive it soon! We remain available to help you. Luce C-MonEtiquette
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Ct
Rating: 1 out of 5
Still waiting for product to be delivered a month from ordering
Response from Petit-Fernand
Hello Cathrin, I am sorry to hear there are some issues with the postal services and you haven't received your order yet. I have sent you an email to offer you further solutions. Kind regards, Jessica, Petit-Fernand
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Viviana Garcia
Rating: 1 out of 5
I am still waiting for the order, since July 27th and I have placed the order, in the status it says that it has been delivered and here I have not received anything, my daughter is about to start school and I still don't have the stickers!
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We will contact you today to help you. Hello, Camille Petit-Fernand
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Lara
Rating: 1 out of 5
Very bad delivery time
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Response from Petit-Fernand
Good morning Lara, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Cliente
Rating: 1 out of 5
Order not received!
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Response from Petit-Fernand
Good morning, We will contact you today to help you as soon as possible. Hello, Camille Petit-Fernand
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Gissela Mejia
Rating: 1 out of 5
The package was lost and I had to call to have it sent to me.
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Response from Petit-Fernand
Good morning, Your new order will be delivered next week by Correos. We are sorry for this anomaly. Good morning, Camille Petit-Fernand
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Marinieves Fernández
Rating: 1 out of 5
The order has not arrived yet and I ordered it a month ago.
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Response from Petit-Fernand
Good morning, Your order has been shipped again on 18/08 so it will arrive next week. We are sorry for this situation. Good day, Camille Petit-Fernand
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Lucy A.
Rating: 1 out of 5
Never received my delivery
Response from Petit-Fernand
Hello Lucy, I apologise there were some issues with the postal services and your first order didn't reach you. Following our email conversation, I have now sent a new shipment of your order ?? Hope you receive it soon! Jessica, Petit-Fernand
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Pat
Rating: 1 out of 5
I placed a first order and it didn't arrive and they sent me a new one and it hasn't arrived either.
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Response from Petit-Fernand
Good morning, Your order has been shipped again on 15/08, it will arrive at the end of this week. We are very sorry for this anomaly on the part of the Post Office. Hello, Camille Petit-Fernand
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Stephanie Vautrain
Rating: 1 out of 5
Incomplete order. Complained to customer service three times. After 10 days still nothing. Claim made on paypal. I do not recommend I will order elsewhere
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I can confirm that your order has been returned! We hope you will receive it soon! We remain available to help you. Luce C-MonEtiquette
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Ehb18
Rating: 1 out of 5
Ordered on 30th July, it's 22nd August and haven't received my delivery. Contacted yourselves three times and no reply to anyt
Response from Petit-Fernand
Hello Lucy, I am sorry to hear you contacted us and didn't get any reply from us! We usually strive to answer any queries as soon as possible. I have now contacted you by email to find a suitable solution for you. Looking forward to your reply! Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
Order placed on August 8, the deadline to receive it was August 21 and to date no order received I find myself 6 days before school without my labels site not serious!!!
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Response from Petit-Fernand
Hello. We're sorry that you received your order late. I'm glad you finally received it! We'll be happy to help you. Luce C-MonEtiquette
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Masu
Rating: 1 out of 5
Hello, the second order I placed did not arrive, I don't know what happened but to this day I did not receive the order nor did anyone contact me. The order was scheduled to arrive on 7-8-2023.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
I have not received my order N 2000945398. Even though I have claimed it, they have sent it again and I have not received it either.
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Response from Petit-Fernand
Good morning, We will contact you to help you. Hello, Camille Petit-Fernand
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Denise W.
Rating: 1 out of 5
It took over two weeks to arrive was unhappy as needed stickers for brownie camp
Response from Petit-Fernand
Hello Denise, we are so sorry there were delays with the postal services and your delivery took longer than expected. Hope you were satisfied with the product itself ?? Kind regards, Jessica, Petit-Fernand
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Tamara Mateo Raygal
Rating: 1 out of 5
I have not received the stickers yet
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Response from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
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Chiara T.
Rating: 1 out of 5
The goods arrived with a printing error, after reporting I was told that it would be sent back correctly, but it never arrived
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Response from Petit-Fernand
Good morning Chiara, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Olga Moradiellos
Rating: 1 out of 5
I have received nothing. I have been waiting for my order since July 31 (21 days).
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Response from Petit-Fernand
Good morning, We are sorry for this situation. We will contact you to help you. Hello, Camille Petit-Fernand
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Carolina Méndez
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning, We will call you today to help you as soon as possible. Good morning, Camille Petit-Fernand
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Mademoiselle Albuquerque
Rating: 1 out of 5
I know what happened this past year two orders never received but they sent them back to me
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Response from Petit-Fernand
Hello. We're sorry your order was delayed but we're glad we could help! Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Order never received......
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Good morning, We will contact you today to find a solution. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order never received and paid for
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Aurélie Dv
Rating: 1 out of 5
My order never arrived despite its delivered status. I'm disappointed and I won't have any labels in time for my children's first day of school.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Laura Testud
Rating: 1 out of 5
I haven't received my order, what should I do?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I see that your order has been the subject of a postal return of which you have been notified. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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