The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Alexia Richard
Rating: 1 out of 5
Unfortunately, I never received my labels even though the order was marked "delivered" on the website. I reported this but unfortunately no solution was offered and my daughter is leaving for camp on Sunday 27th. I really needed my labels.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Justine
Rating: 1 out of 5
I never received my order!!! Customer service does not respond to your request Traceability says that the order is delivered when I have nothing in my mailbox . As a result, my daughter is starting school soon without name tags on her things!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Order never received !!!!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Font is much too small.
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Response from Petit-Fernand
Hello, We are sorry to hear that the font on the stickers is too small. We have contacted you this morning so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandra
Rating: 1 out of 5
An order that was supposedly shipped on July 28th and still has not arrived, on top of that the customer service phone number is 902, I think it's terrible, I hope they solve this problem as soon as possible.
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Response from Petit-Fernand
Good morning Sandra, We will contact you today to help you with this problem of delivery by the post office. Hello, Camille Petit-Fernand
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Capuano M.
Rating: 1 out of 5
I did not receive the goods! The courier did not buzz me or call me, I tried to contact customer service but they replied in French with something completely different from what I asked for
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Response from Petit-Fernand
Dear Mary, We are sorry for this shipping anomaly by the postal services. As for customer service I imagine you received an automated message in French, this should not have happened. However, we have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
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Matteo
Rating: 1 out of 5
Create a system to duplicate old orders without having to repeat the whole process. It is ridiculous that you don't have it and/or it hasn't worked for months.
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Response from Petit-Fernand
Dear Matteo, Thank you for your suggestion, it is important in order to improve the quality of nsotri services. We hope you are still satisfied with nsotri products and we remain at your disposal! Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
My order did not arrive.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
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Améline
Rating: 1 out of 5
I never received my order and customer service did not reply.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I see from our email exchange last week that you have chosen to have your labels sent back to you! They will arrive soon ;) We remain available to help you. The C-MonEtiquette team
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Sandra AO
Rating: 1 out of 5
I placed an order on July 28th and it is now August 18th and I have not received anything. The truth is that the shipping issue is a bit of a disaster. This is the second time I order and the first time I had no problem, sure I will not order more.
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Response from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We will send you an email today to give you more information about your order. Good morning, Camille Petit-Fernand
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Le boucher
Rating: 1 out of 5
I have received nothing
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Keith
Rating: 1 out of 5
Ordered placed on 7th off August, have still not received it. Contacted customer service twice about this and same response saying track it via your tracking number for Royal Mail. There dispatched email previoualy stated it was posted as standard letter via Royal mail "not tracked", so it doesn't have a tracking number. Poor customer service and have still not received order.
Response from Petit-Fernand
Hello Keith, I am very sorry to hear you haven't received your order yet. If the order was placed on the 07th August 2023, then the latest delivery day should be on the 23rd August 2023. We are facing high demands at the moment and all requests will first be answered by the means of an automated email, prior to being answered by a physical person. We do apologise if the automated answer wasn't accurate. We are currently working with the IT team to resolve this issue with tracking number. Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello Audrey, We have just contacted you by e-mail to offer you the best solution for you! Have a nice day, Ophélie - C-MonEtiquette
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MARIA A.
Rating: 1 out of 5
Unfortunately, I have not received my order.... July 27 shipped and as of August 17, it still has not been received!
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Response from Petit-Fernand
Good morning Maria, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Sabine Hautier
Rating: 1 out of 5
I anticipated my order, my children went to camp, the labels arrived on the day of departure and both my purchases were lost.
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Response from Petit-Fernand
Hello Sabine, We are very sorry for the delay caused by the postal service. We hope your order meets your expectations. Have a nice weekend, Ophélie C-MonEtiquette
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Lisa G.
Rating: 1 out of 5
This time I ordered it never arrived and I rang up and it still didn't come after that such a disappointment as I constantly order from you
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
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Yas
Rating: 1 out of 5
Goods have not arrived twice !!!!
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Response from Petit-Fernand
Hello Yasmin, your order was reshipped at our expense on August 12 and should arrive on August 24. Your goods are therefore already on their way. We wish you a good day. Elise, EsIstMeins
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Ariana Purriños candal
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Hi Ariana, we have sent you an email to help you with the tracking of your order. We are sorry to hear that there was a transport anomaly. Good day, Sandra Petit-Fernand
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Erika F.
Rating: 1 out of 5
If I had read the reviews first I would never have purchased. I paid 2 extra to have trackable shipping and they send me an INEXISTENT number. They do not respond to emails. I will report this to the European dispute board. DO NOT BUY.
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Response from Petit-Fernand
Good morning Erika, we contacted you by phone to provide information about your order. We remain available and wish you a good day. Alessio, Petit-Fernand
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Fanny Martin
Rating: 1 out of 5
I did not receive what I ordered the color and size are wrong and there is not even the design I requested
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Stephanie Schrobiltgen-Sassel
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Christin H.
Rating: 1 out of 5
The description said delivered within 48 hours. Ordered on Friday evening and still not there on Wednesday. I ordered by express delivery which cost me 9.50.??????
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Response from Petit-Fernand
Hello Christin, We are sorry that you have not yet received your order. Unfortunately, we have no control over the postal service and it may be that Chronopost's delivery is delayed. Please do not hesitate to contact us after the delivery deadline so that we can find a solution for you. We hope that you will receive your order soon. Have a nice day, Elise, EsIstMeins
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Carina M.
Rating: 1 out of 5
Order was forgotten to be produced and dispatched. Ordered over 4 weeks ago.
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Response from Petit-Fernand
Hello Carina,? On August 9, we sent your order to production a second time. It was produced in less than 48 hours, and on August 10th it was sent again at our expense. It will arrive by August 22 at the latest. As we have already said on the phone and in previous emails, we have to wait until the delivery deadline has passed before we can submit a complaint. Unfortunately, we also have no control over the postal service, which is why the post office sometimes takes a little longer to deliver the order. We have also refunded the shipping costs. We hope you receive your order soon. Have a nice day, Elise, EsIstMeins
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Catherine Midrez
Rating: 1 out of 5
I simply haven't received my order! Can you please do the necessary?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Xisca Suau
Rating: 1 out of 5
The order did not arrive.
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Response from Petit-Fernand
Good afternoon Xisca, we apologize for this anomaly in the delivery with the post office. We have refunded your order. For anything you need, do not hesitate to contact you again. Good day, Sandra Petit-Fernand
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Noelyn V.
Rating: 1 out of 5
I still haven't received the package the courier says to deliver it to me and I've been waiting for days.
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Response from Petit-Fernand
Good morning Noelyn, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
Nothing has come to me
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Response from Petit-Fernand
Good morning Francesca, we are sorry for the shipping anomaly by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Eva
Rating: 1 out of 5
I haven't received anything. :(
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Response from Petit-Fernand
Hello Eva, We're sorry to hear that you haven't received your order. Our customer service will contact you immediately to find a solution to your problem. Have a nice day, Léa C-Monetiquette
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Sheyenne Dhainaut
Rating: 1 out of 5
I haven't received anything in my mailbox.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Caroline Renaut
Rating: 1 out of 5
I never received my order of almost 50
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Véronique Heisbourg
Rating: 1 out of 5
To date (August 14), I still have not received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Christine p
Rating: 1 out of 5
almost 10 days I'm waiting for my order and still nothing, but I've been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Charlotte
Rating: 1 out of 5
After having a delivery problem, the after-sales service was top notch.... Problem solved quickly... thanks I highly recommend... the labels are beautiful
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Sophie Jamotte
Rating: 1 out of 5
Never received!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Hello, I have not yet received the order, are already 6 days when I wait, so I can not give you a positive review.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Estelle
Rating: 1 out of 5
Label never received! Very disappointed 28 in the garbage can Never again
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Di loreto
Rating: 1 out of 5
I did not receive my order and I have no response to my email but the order has been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Nathalie Vaast-Debast
Rating: 1 out of 5
I didn't receive my envelope, so I lost 30 euros! I would have liked a gesture from you but nothing came! I'll be sure to advertise with you!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
It's twice now that I haven't received my order and no one is helping you apart from telling you to go and see your horrible neighbors!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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