The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Too few labels for the price. Other sites offer packs with more labels for less. Very disappointed. The impression of having been robbed.
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Response from Petit-Fernand
Hello, we are sorry that the prices displayed on our website are not what you expected. We hope that the quality of our products will convince you. Have a nice day? The C-MonEtiquette team
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Miss A.
Rating: 1 out of 5
Didn't deliver my product. When I asked about it I had no contact with a real person. Now down on money as no refund !!
Response from Petit-Fernand
Hello Ally, We are so sorry we didn't pick up your message sooner following the automated reply you received! I have sent you an email with several options so we can find a solution that suits you best ?? Jessica, Petit-Fernand
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Cynthia
Rating: 1 out of 5
Order never received and no reply to my email. Too bad because the first experience was good.
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Response from Petit-Fernand
Hello Cynthia, We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
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Barbara
Rating: 1 out of 5
The order never arrived. It was a gift for a friend, which I bought with a lot of illusion and time margin and in the end I had to end up buying something else crappy inextremis the same day I was meeting her.
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Response from Petit-Fernand
Good afternoon Barbara, We regret this delivery anomaly on the part of Correos. I confirm that your order has been fully refunded. Best regards, Camille Petit-Fernand
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Mi
Rating: 1 out of 5
I still haven't received my order after more than 15 days.
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Response from Petit-Fernand
Hello Mélissa, we have just contacted you by email because it must be a delivery anomaly with the Post Office. Your order was indeed sent by C-MonEtiquette. I have just contacted you by email in order to help you and do our best. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Hello Jennifer, we have just sent you an email to help you. It's about a delivery problem with the postal service. Please don't hesitate to get back to us within the day. See you soon, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not yet received the package
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Response from Petit-Fernand
Good morning Martina, we are sorry to hear about this delay on the part of the postal service. We have contacted you to propose a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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A.C.
Rating: 1 out of 5
I NEVER GOT THE ORDER
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Response from Petit-Fernand
Good morning Alessandra, we apologize for this shipping anomaly by the postal service. We have contacted you by phone to propose a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
The stickers were far too big and I received two different ones in one booklet. It was very impractical as I wanted to give one name as a gift. It looked silly.
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Response from Petit-Fernand
We are sorry to hear that your order did not meet your expectations. There are smaller labels available in mini format, that would probably have been the best for you. We would love to find out more details to see how we can resolve this issue for you by getting in touch with you via the email. LG, Ana
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Lorraine
Rating: 1 out of 5
I ordered my labels on July 5, here we are on July 20 and still nothing. I ordered them specifically for the kids' camp and I still haven't received them. As a result, my kids left for camp today without tags on their clothes. Not satisfied.
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Response from Petit-Fernand
Hello, I have just contacted you by email to find a solution that might suit you. We're here to help! The C-MonEtiquette team
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Cynagith
Rating: 1 out of 5
The delivery times are quite long, the order was shipped on 08/07/2023 and it is now 20/07/2023 and I still haven't received anything!
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Response from Petit-Fernand
Following our telephone conversation, I can confirm that your order has been put back into production and will be reshipped to you as soon as possible! Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
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ASTRID NEMEGEER
Rating: 1 out of 5
Delivered late even though I paid for express delivery
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Response from Petit-Fernand
Hello Astrid, we are very sorry about this delivery anomaly by the postal services. I have contacted you by e-mail so that we can better help you and discuss a solution that will suit you. Have a nice day. The C-MonEtiquette team
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Invité
Rating: 1 out of 5
13 days after my order, I still haven't received it. My daughter went to camp and I had to mark everything with a pen.
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Response from Petit-Fernand
Hello Aurelia, We have just sent you an email to help you. Have a nice day Camille C-MonEtiquette
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Huvelin
Rating: 1 out of 5
I carefully follow the instructions for ironing the labels onto clothes, none of them hold up in the first wash, everything comes off, very disappointed. I hesitated to place my second order because that's what happened to me the first time, and then I said to myself, "OK, I'll try again, but I wouldn't recommend this again.
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Response from Petit-Fernand
Hello Cindy, We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Tanit
Rating: 1 out of 5
Out of 2 orders I have placed for labels, I have not received any, neither I nor any of my friends who have ordered.
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Response from Petit-Fernand
Good morning Tanit, After our call, I confirm that your order is on its way. Your friends can contact us so that we can help them. Have a nice day Camille Petit-Fernand
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Anno
Rating: 1 out of 5
Cheek!!!! I would never order anything here again or recommend it to others - first I get the bottled goods - then I am assured that the correct goods will be sent within 24 hours. Then they forgot to send the correct goods - then they supposedly sent them - after asking again, it took another 11 days - will the goods be sent within 24 hours? I have not received any goods yet!!!!!!!!!!
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Response from Petit-Fernand
We apologize for the inconvenience! We understand that long waiting times are stressful. We send the labels with the tracking number as you requested and unfortunately the delivery is entirely dependent on the post office. If they are not delivered on time, unfortunately we have no control over Deutsche Post. The only solution we can offer is to resend or refund the order. We will contact you again by email to find the best solution for you. LG, Ana
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Client
Rating: 1 out of 5
I ordered labels as I had done before, but unfortunately I'm very disappointed. The yellow letters don't stand out at all against the yellow background. Despite having reported this to customer service, no correct solution (e.g. replacing them) has been found!
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Response from Petit-Fernand
Hello Julie, as we told you, this is the writing and background you chose when you personalized your order. We've just contacted you again by email. Have a nice day, Sandra C-MonEtiquette
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Sonnia Da silva
Rating: 1 out of 5
I haven't received anything I did change my address on the site mm though at no time was I asked to confirm the delivery address....
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Response from Petit-Fernand
Hello Sonia, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
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Walid SAIEM
Rating: 1 out of 5
I haven't received anything yet. I placed my order on July 1st and still haven't received anything on July 17th.
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Response from Petit-Fernand
Hello Walid, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
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Sandra Desindes
Rating: 1 out of 5
I have not received my parcel
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Response from Petit-Fernand
Hello Sandra, we have just contacted you by email to help you with your order tracking. We look forward to hearing from you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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Ana Domingues Azeiteiro
Rating: 1 out of 5
Disappointed because I trusted the reviews. I stuck labels on my son's school supplies for his first day of primary school and they peeled off after 24 hours. I really don't recommend it!
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Response from Petit-Fernand
Hello Ana, we're surprised by your message, as our labels stick to objects and clothing for a very long time. We invite you to contact us by email via [email protected] so that we can help you and better understand why they came off so quickly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Because I thought I was getting simple labels and there's a soccer ball at the end and for a girl who's not great I didn't select anything on purpose and it's just the same.
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Response from Petit-Fernand
Hello Noémie, on the preview of your order there is a soccer ball, because you have validated this illustration. We also invite you to check on the confirmation email you received when validating your order, and come back to us if this is an error on our part or not. Have a nice day, Sandra C-MonEtiquette
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customer
Rating: 1 out of 5
I did not receive anything although I had requested express delivery...
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Response from Petit-Fernand
Hello Alice, following our telephone conversation, I can confirm the refund of your delivery costs. Good day, Sandra C-MonEtiquette
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Bénédicte Painvin
Rating: 1 out of 5
The label came off in the wash (temperature 30 degrees). Not at all satisfied!!!
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Response from Petit-Fernand
Hello Bénédicte, we have just contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day, Sandra C-MonEtiquette
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Alison O.
Rating: 1 out of 5
I bought a personalised water bottle. On the second time my grandson took it to school the seal on the lid came off and was unfortunately lost. The bottle, as you would expect now leaks and is not fit for purpose. I would like to add that I have been very pleased with the response from Petit-Fernand. Thank you
Response from Petit-Fernand
Hello Alison, we are sorry to hear that you are not satisfied with your water bottle. I have contacted you by email so we can help you with this matter ?? Kind regards, Jessica, Petit-fernand
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Mercedes
Rating: 1 out of 5
Well, I've been waiting for more than a month for the order, so my rating right now is bad. It seems that there was an error with the address but no one called me or contacted me, so I'm still waiting for it.
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Response from Petit-Fernand
Good morning Mercedes, we hope your order arrives quickly. Good morning, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
Unfortunately the parcel has not arrived.
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Response from Petit-Fernand
We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail.
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Hansen
Rating: 1 out of 5
Unfortunately I have not received an order.
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Response from Petit-Fernand
Dear Mrs. Hansen. We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail. LG, Ana from Esistmeins
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Invité
Rating: 1 out of 5
Delivered a week after the order, when I didn't need it!
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Response from Petit-Fernand
Good morning Marta, we are very sorry for this delivery anomaly on the part of the Post Office. Have a nice day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Product never arrived in post!
Response from Petit-Fernand
Hello Mairead, we are very sorry to hear you are not satisfyed with your order. We have contacted you via email so we can discuss this matter further and find a positive solution. Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
I have not received my order and I ordered it 20 working days ago.
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Response from Petit-Fernand
Good morning Nathalie, we have sent you an email to help you. Have a nice day, Camille Petit-Fernand
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Caroline
Rating: 1 out of 5
Order not received. No response when trying to contact
Response from Petit-Fernand
Hello Caroline, following our email conversation, we have now manufactured your order again and it will be given to the postal services within 48 hours ?? We wish you good reception of your order and remain here to help should you require any further information. Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
Bad. Lack of information. I have not received the product yet.
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Response from Petit-Fernand
Good afternoon Loreto, we have sent you an email to help you. Best regards, Camille Petit-Fernand
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Maria
Rating: 1 out of 5
I have not received my order. Please give me a contact telephone number to try to reach you. Thank you
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Response from Petit-Fernand
Good morning Maria, We have sent you an email to help you. Have a nice day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Nothing to say about the product, which I know well, but the order just didn't arrive.
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Response from Petit-Fernand
Hello Marie Hélène, following our telephone conversation yesterday, we can confirm that the refund has been made. Have a nice day, Sandra C-MonEtiquette
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Paula Bello
Rating: 1 out of 5
Fatal express order. Delivered late. Product fine, as always.
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Response from Petit-Fernand
Good morning Paula, thank you very much for trusting us. We apologize for the delay of Seur. We have refunded the shipping costs. Good morning, Sandra Petit-Fernand
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Xisca
Rating: 1 out of 5
I paid the €9.5 express delivery because I needed it urgently to mark my son's clothes before going camping and it took more than 7 days. It did not arrive on time and I had to look for an alternative. I wrote to claim at least the return of the express delivery and they didn't even answer me.
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Response from Petit-Fernand
Good afternoon Francisca, We are very sorry for this situation. We have sent you an email as soon as we read your message. Have a nice day, Camille Petit-Fernand
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Laure Albertini
Rating: 1 out of 5
The delivery I paid 9eutos for chrono and they took several days to deliver to me.
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Response from Petit-Fernand
Hi Laure, we have just refunded you the 9.50 euros for the late delivery by chronopost. Have a nice day, Sandra C-MonEtiquette
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CFM
Rating: 1 out of 5
A pack of 150 labels per child with only 20 iron-on labels and 40 adhesive labels that can't be used because the initials of the family name are missing. Expensive for the use to which they will be put. As a result, I'm going to have to recommend a competitor this time. What's more, the children's names are mixed up in the booklets, which is not at all practical. Jen had ordered several times before but I won't do it again.
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Response from Petit-Fernand
Hello Charlotte, we have contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Léa kuret;
Rating: 1 out of 5
Still nothing!
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Response from Petit-Fernand
Hello Lea, we've received your message and we've just replied. We hope to find a solution for you very soon. Have a nice day, Sandra C-MonEtiquette
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