The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The express courier service takes much longer than the website indicates. After making payment as express shipping, the labels arrived after our son left for camp. Two days after the promised date.
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Response from Petit-Fernand
Good morning Maria, we have just refunded the express shipping costs. Seur should have delivered your order in 48 hours. We apologize for the delay. Good morning, Sandra Petit-Fernand
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alessandra
Rating: 1 out of 5
surely the mistake was mine in not choosing tracked shipping but I didn't receive the labels so I don't know how they are. I gave you 20 euros and I regret it
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Response from Petit-Fernand
Good morning Alessandra, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
Not yet received the package
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Response from Petit-Fernand
Hello Céline, I've just contacted you by email to check your address and suggest a solution. Your order should have arrived several days ago. I am waiting for your reply to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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ABB
Rating: 1 out of 5
I never received my order or even a reply to my emails. However, my account has been debited...
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Response from Petit-Fernand
Hello Anne Lise, I'm sorry for you because we have sent you an email informing you that your order has been returned to us by La Poste due to an address error. We invite you to contact us by phone or email in order to help you. Have a nice day, Sandra C-MonEtiquette
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Cindy Hauet
Rating: 1 out of 5
Unfortunately I can't comment on the quality of the products or their use, as I still haven't received my order. My order was shipped on June 16, today is July 4 and I still haven't received it. I'm a bit sad because I've only heard good things about this site.
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Response from Petit-Fernand
Hello Cindy, I have just contacted you by email in order to help you as soon as possible. We are available by phone from 9am to 5pm if you prefer. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I never got my order home
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Response from Petit-Fernand
Good morning Chiara, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
I have not yet received the order
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Response from Petit-Fernand
Good morning Marlisa, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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laura T.
Rating: 1 out of 5
The order never arrived....
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Response from Petit-Fernand
Good morning Laura, we are sorry to hear about this shipping anomaly by the postal services. As communicated to you by phone, I confirm that we have reshipped. We hope to receive it as soon as possible. Good day Alessio, Petit-Fernand
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Mónica Jacqueline Navarrete Ma
Rating: 1 out of 5
I am waiting for some stickers a month ago, half of the order has arrived but not the stickers which seems to me what should arrive faster...I don't even know if they are going to arrive any day, I needed them for my son's clothes, he has started summer campus and his clothes don't have his name on them.
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Response from Petit-Fernand
Good morning Monica, we are sorry for this delivery anomaly. We have just sent you an email to help you as soon as possible. Good morning, Sandra Petit-Fernand
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Cristina P.
Rating: 1 out of 5
I placed an order about a month ago and never received anything.I ordered two packages of labels for clothes and items. And I would have needed them.
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Response from Petit-Fernand
Good morning Cristina, we are sorry to hear about this shipping anomaly by the postal services. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
I cancelled my order as soon as I received the visual because it did not conform to what I wanted... as a result, the labels were sent and I was charged.
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Response from Petit-Fernand
Hello Delphine, we're sorry to read your message after several exchanges with you by email. We will contact you by phone later today to better understand your request and help you. Have a nice day, Sandra C-MonEtiquette
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Carlo
Rating: 1 out of 5
Despite 15 days for departure, the package arrived late
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Response from Petit-Fernand
Good morning Carlo, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
The labels came off in the first wash, disappointed
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Response from Petit-Fernand
Hi Sonia, following our telephone conversation, I can confirm that it's not normal for the labels to come off. We will send them back to you within the next 48 hours. See you soon, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Ordered 100 labels and only received 90. Very disappointing.
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Response from Petit-Fernand
Hi Melissa, the 10 missing labels should be here soon :) So sorry for this manufacturing anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not receive all my product labels.
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Response from Petit-Fernand
Hi Susana, we've just left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
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Ana Ruiz
Rating: 1 out of 5
My complete order has not arrived. I ordered some labels and a personalized backpack with my son's name, and only the labels have arrived, which took many, many days. I claimed it last week and have not received any response.
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Response from Petit-Fernand
Good morning Ana, we have just replied by email. We are waiting to be able to help you. Camille Petit-Fernand
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Laura A.
Rating: 1 out of 5
absurd prices for very few stickers
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Response from Petit-Fernand
Good morning Laura, We are sorry to hear you are not satisfied with our products. Please do not hesitate to contact us at [email protected] if you have any concerns or questions. Good day Alessio
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Lea tessier
Rating: 1 out of 5
From theft 3 weeks still nothing received my daughter leaves for camp in 2 weeks. When I go to the website to log in it tells me I don't exist. But I've been debited.
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Response from Petit-Fernand
Hello Lea, we're sorry that La Poste has not yet delivered your parcel. We have just contacted you by email in order to help you. Camille C-Mon Etiquette
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Claude et Carla Mendes
Rating: 1 out of 5
The order was delayed and an e-mail was sent too late to give notice, which meant that another solution had to be found very quickly. In addition, the order was delayed and sent by green post, which is inconceivable. Because of all this, I couldn't find a solution to order labels elsewhere in time for my daughter's departure.
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Response from Petit-Fernand
Hello Claude, we're sorry for the delay due to a technical fault. Good day, Sandra C-MonEtiquette
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Mallo
Rating: 1 out of 5
I have always ordered these labels, I order 1.06.23 48h delivery ... I did not get my labels on time. I called the customer service unfortunately a problem and arrived ect ect ... no mail to warn me nothing. I placed an order anyway because the labels are fine. But deceptive delivery
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Response from Petit-Fernand
Hello Laura, we're sorry to read your message, but your order was produced within 48 hours, and delivered as agreed by La Poste in a green letter. The only way to be delivered in 48 hours is with chronopost. Our apologies for any misunderstanding. Have a nice day, Sandra C-MonEtiquette
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Siret
Rating: 1 out of 5
Order never delivered! No replies to my e-mails! No after-sales service!
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Response from Petit-Fernand
Hello Sonia, we apologize for this delivery anomaly by La Poste. We have just sent you an email to help you track your order. Have a nice day, Sandra C-MonEtiquette
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Pas contente
Rating: 1 out of 5
This isn't the 1st time I've ordered from this site. Usually everything goes well but now the parcel is lost by Colissimo. They don't know when I'll receive it. When I contact Colissimo customer service, they tell me to contact the sender, and when I contact c-monetiquette, they tell me they're out of touch and that they hope I'll receive my order... Great work... No quid pro quo offered by c-monetiquette customer service. So the items are generally of good quality, but you still have to receive them! If you have a problem, you're on your own because customer service will do absolutely nothing for you!
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Response from Petit-Fernand
Hello, we are sorry to read your review, without order number or phone to help you. We are available from 9am to 1pm and 2pm to 5pm by email or phone to help you with your order. Have a nice day, Sandra C-MonEtiquette
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Maurine Costa
Rating: 1 out of 5
Received blurred labels that don't stick very well. Very disappointed, MY first order went well. The quality of the product has dropped. Unfortunately, this will be my last order.
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Response from Petit-Fernand
Hello Maurine, we tried to reach you by phone to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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elodie boehm
Rating: 1 out of 5
Order never collected. No response from customer service
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Response from Petit-Fernand
Hello Elodie, an email was sent to you two days ago to help you with your order tracking. Have a nice day, Sandra C-MonEtiquette
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Paula Z.
Rating: 1 out of 5
Super baja calidad. Pixelado y borde no definido. Se ven feas, hechas rapidas y poca calidad
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Response from Petit-Fernand
Buenos dias, sentimos que tus productos sean pixelados. Puedes contactarnos si tus productos no cumplen con las expectativas. Estamos aqui para ayudarte. Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order placed on June 6th to date still not received so-called address problem when my name is on the mailbox
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Response from Petit-Fernand
Hello Alexia, unfortunately delivery errors or delays can occur due to the carrier. On our part, we are doing everything possible to help you, and your order has been sent a second time. We hope it will be delivered very soon. Have a nice day, Sandra C-MonEtiquette
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S.R.
Rating: 1 out of 5
I received an email that my order was delivered incorrectly. Replacement delivery should come. Nothing received so far!
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Response from Petit-Fernand
Hello Stefanie, we are sorry that the second shipment has still not arrived. However, it was sent on 13.06. Please contact our customer service directly if you still haven't received anything by 25.06. Have a nice day! Matilda
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LEYLA DJOUAD
Rating: 1 out of 5
Failure to meet delivery deadlines
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Response from Petit-Fernand
Hello Leyla, we're sorry to read your message. Please contact our Customer Service if you have not received your order. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Enormous delivery time, I still haven't received them. Ordered on June 5th.
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Response from Petit-Fernand
Hi Alexandra, we've just left you a voicemail to help you as soon as possible :) Have a nice day, Sandra C-MonEtiquette
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D.
Rating: 1 out of 5
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
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Response from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
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S. R.
Rating: 1 out of 5
Item never received. Emailed customer service but never received a response.
Response from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Ilenia
Rating: 1 out of 5
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
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Response from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
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Kylie
Rating: 1 out of 5
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Response from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
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Ester
Rating: 1 out of 5
Almost a month after purchase and I have not received my order.
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Response from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!
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Response from Petit-Fernand
Hello, We are sorry :( Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
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DGD
Rating: 1 out of 5
Order placed on 27/05, payment made, I still haven't received anything.
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Response from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
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Cécile
Rating: 1 out of 5
The writing was too small and the labels peeled off on the 1st slap.
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Response from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
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Johanna DUFAU
Rating: 1 out of 5
The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.
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Response from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
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Angeles
Rating: 1 out of 5
I have never received the labels
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Response from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde
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