Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
Translated reviews
Response from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
S
S. R.
Rating: 1 out of 5
Item never received. Emailed customer service but never received a response.
Response from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
I
Invité
Rating: 1 out of 5
Never arrived
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
I
Ilenia
Rating: 1 out of 5
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
Translated reviews
Response from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
K
Kylie
Rating: 1 out of 5
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Response from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
E
Ester
Rating: 1 out of 5
Almost a month after purchase and I have not received my order.
Translated reviews
Response from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
I
Invité
Rating: 1 out of 5
I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!
Translated reviews
Response from Petit-Fernand
Hello, We are sorry :( Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
D
Dgd
Rating: 1 out of 5
Order placed on 27/05, payment made, I still haven't received anything.
Translated reviews
Response from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
C
Cécile
Rating: 1 out of 5
The writing was too small and the labels peeled off on the 1st slap.
Translated reviews
Response from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
J
Johanna Dufau
Rating: 1 out of 5
The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.
Translated reviews
Response from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
A
Angeles
Rating: 1 out of 5
I have never received the labels
Translated reviews
Response from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde
M
Marc
Rating: 1 out of 5
I didn't receive my labels on time, it's 09/06 and I still haven't received anything and now they're useless.
Translated reviews
Response from Petit-Fernand
Hello Marc, the order was sent from us, we're sorry you didn't receive it :( I see that following your contact with our customer service department, the order was sent to you again on 07/06: it should be arriving soon! Thank you for your understanding and have a wonderful day,
I
Invité
Rating: 1 out of 5
Unfortunately for the second time in a row the order did not arrive after a long wait.
Translated reviews
Response from Petit-Fernand
Good morning Gina, we're sorry to hear that Deutsche Post is having trouble finding your address for the second order. We will email you with the same options as the first time and do everything we can on our end! We apologize again for the problem with the post office, which we also have to rely on and unfortunately could not influence!
I
Invité
Rating: 1 out of 5
I never received what I ordered!
Translated reviews
Response from Petit-Fernand
Good morning Sara, we are sorry for this shipping anomaly by postal services. We have proceeded to send you an email to rovare a solution. Alessio, Petit-Fernand
I
Invité
Rating: 1 out of 5
They don't stand up to washing
Translated reviews
Response from Petit-Fernand
Hello Sylvie, we have sent you a message to help you. Have a nice day, Sandra C-MonEtiquette
H
Helene Tdch
Rating: 1 out of 5
Never received the order
Translated reviews
Response from Petit-Fernand
Hello Hélène, we contacted you a few days ago by email to help you. We look forward to hearing from you, and wish you a wonderful day :) Sandra C-MonEtiquette
L
Les Ailes De Michelle.
Rating: 1 out of 5
This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.
Translated reviews
Response from Petit-Fernand
Hello Adrienne, we're surprised by your message because iron-on labels are very resistant to washing. We have just contacted you by email to help you find the best possible solution. Good day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....
Translated reviews
Response from Petit-Fernand
Hi Lidia, we have contacted you by email so that you can give us your order number because this order does not contain any shoe labels. Good day :) Sandra Petit-Fernand
J
Julie
Rating: 1 out of 5
I have not yet received my order
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Alessio
S
Sonia
Rating: 1 out of 5
I have not received my order, even though I ordered it twice.
Translated reviews
Response from Petit-Fernand
Good morning Sonia, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
R
Rb
Rating: 1 out of 5
I ordered labels for sugared almonds, I asked for express delivery to be sure to receive them on time, I ordered on 17/05 I received the order on 25/05, it was too late I had to improvise labels myself, now I find myself with labels that I no longer need.
Translated reviews
Response from Petit-Fernand
Hello Rachida, once again we apologize for the delivery anomaly by chronopost. The delivery charges have been reimbursed. Good day, Sandra C-MonEtiquette
B
Beatriz Gutierrez
Rating: 1 out of 5
Mala pprque me no me llega elmprodu to desde hace 25 dias que hice el Pedido
Translated reviews
Response from Petit-Fernand
Good morning Beatriz, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
S
Stella
Rating: 1 out of 5
I haven't received anything yet, I would like to hear about the goods or info for a refund
Translated reviews
Response from Petit-Fernand
Good morning Stella, we are sorry for this shipping delay by the postal services. We have proceeded to send you an email to find a solution. Alessio, Petit-Fernand
C
Cafiero Virna
Rating: 1 out of 5
I never received my order!
Translated reviews
Response from Petit-Fernand
Hello Virna, an email has been sent to you to help you as quickly as possible with your order. Your order was to be delivered by post. Have a nice day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.
Response from Petit-Fernand
We are very sorry that the order didn't arrive in time. Unfortunately, the Royal Mail lost your order in the transition and we can not influence it. We sent you the replacement on our cost and would like to know if you received the second batch. Kind regards , Ana
S
Sibylle K.
Rating: 1 out of 5
Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!
Translated reviews
Response from Petit-Fernand
Dear Sibylle, thank you for getting in touch with us. As we have been discussing for a few days, unfortunately we are unable to offer a replacement for the bottle, which has been dropped and damaged after 15 months of use. Unfortunately, this is not our company policy. We have offered you a small gesture of compensation. We hope to see you again anyway !!! MFG, Ana
M
Marine Vargas
Rating: 1 out of 5
Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.
Translated reviews
Response from Petit-Fernand
Hello Marine, we are sincerely sorry for this error on our part. As agreed, the refund has been processed and will be visible on your account in the next few days. Have a nice day, Sandra C-MonEtiquette
C
Carla Penafria
Rating: 1 out of 5
Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery
Translated reviews
Response from Petit-Fernand
Hello Carla, an email has been sent to you to help you. Your order was due to arrive on 22/05. We look forward to hearing from you and wish you a wonderful day. Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.
Translated reviews
Response from Petit-Fernand
Good morning Veronica, we have just sent you an email to help you as soon as possible. We are sorry to hear that you did not receive your order in time. Good morning, Sandra Petit-Fernand
J
Jordi Pujol
Rating: 1 out of 5
Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.
Translated reviews
Response from Petit-Fernand
Good morning Jordi, we have sent you an email to help you. I'm sorry you couldn't reach us by phone on Friday, we had a technical problem with our phone. But this week it is working again. I look forward to hearing from you to help you. Good morning, Sandra Petit-Fernand
I
Invité
Rating: 1 out of 5
I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity
Translated reviews
Response from Petit-Fernand
Hello and we are sorry that Deutsche Post has a problem with the delivery. We would like to contact you via email to confirm your address and ask you to send us what you have not received in German. LG, Ana
S
Susana
Rating: 1 out of 5
I have not received it
Translated reviews
Response from Petit-Fernand
Good morning Susana, we have contacted you by email to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
I
Invité
Rating: 1 out of 5
Never recieved my item and no communication
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
I
Invité
Rating: 1 out of 5
I have not received my order
Translated reviews
Response from Petit-Fernand
Hello Berta, we have contacted you by email to help you as soon as possible. Hello, Sandra Petit-Fernand
I
Invité
Rating: 1 out of 5
I ordered on April 28th and it's now May 15th and I still haven't received the labels!
Translated reviews
Response from Petit-Fernand
Hello Manon, as agreed by email, your order will be resent. We are very sorry about this delivery anomaly due to the Post Office. Have a nice day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
I did not like the shipping, they lost my order, I needed it for the nursery and they sent it again by the same method, very bad experience especially when you need it and it is delayed.
Translated reviews
Response from Petit-Fernand
Hi Maria, we apologize for this delivery incident. Have a nice day, Sandra Petit-Fernand
K
Katia
Rating: 1 out of 5
Still haven't received my order without any news. Please contact me
Translated reviews
Response from Petit-Fernand
Hello Katia, we've replied by email to help you and check your postal address with you. Have a nice day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
It's been 2 weeks since I received my order.
Translated reviews
Response from Petit-Fernand
Bonjur Elife, we have left you a voicemail and an email in order to help you as soon as possible. Sorry for this delivery anomaly with La Poste. Have a nice day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
I have not received my order.
Translated reviews
Response from Petit-Fernand
Hello Gerty, an email was sent to you on 11/05 to inform you that the Post Office has returned your order to us. We are waiting for your return to correct the address or provide additional information. Good day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
Product not received
Translated reviews
Response from Petit-Fernand
Hello William, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 