The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Angelina, thank you for your availability by phone. We're sorry about this delivery anomaly with the postal service. Have a nice day, Sandra C-MonEtiquette
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sables
Rating: 1 out of 5
Order not received. They tell me to be patient
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Response from Petit-Fernand
Hello Natacha, an email has been sent to you to help you :) Have a nice day, Sandra C-MonEtiquette
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soline bejuy
Rating: 1 out of 5
Very disappointing. The cap broke after just 2 days. What's more, it's much too hard to open for small children's hands, which are already complicated for an adult. It's not environmentally friendly at all if we have to buy a new cap every week... I wouldn't recommend it, it's not suitable for children!
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Response from Petit-Fernand
Hello Soline, we're sorry about the quality anomaly on the stopper of our gourd. An email was sent to you this morning to help you. Have a nice day, Sandra C-MonEtiquette
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Alba Lopez Macario
Rating: 1 out of 5
Sending by regular mail without tracking is not acceptable because after waiting 18 working days it may never arrive and you may have to wait another 18 working days for a new shipment.
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Response from Petit-Fernand
Hi Alba, we are surprised by your message because there is a trackable shipping option. Although there has been a loss with your order, we have reshipped it free of charge. We apologize for the wait and hope that you can trust us another time. Good day, Sandra Petit-Fernand
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Invité ZANA
Rating: 1 out of 5
to this day I have not received anything from my order, but you have debited my order, I am still waiting for it, your site is not serious.
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Response from Petit-Fernand
Hello Lucette, we have just contacted you by phone to help you. We look forward to hearing from you. All the best, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Didn't received stickers which ordered beginning of April, sended email to customer service, didn't get any response. So disappointed, daughter paid with her own money on her card ??
Response from Petit-Fernand
Dear Zofia, we are sorry to find out that your order didn't reach you. We are happy to resolve this issue and offer you a few solutions over the email. Please, get in touch with us! Kind regards, Stacy
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Chaimaa
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Chaimaa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Isabelle FERGER
Rating: 1 out of 5
Despite all the instructions, the labels don't stick. They peel off in the first wash. I'm extremely disappointed and annoyed. I had only positive feedback from you. Wasn't there a PB with my labels?
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Response from Petit-Fernand
Hello Isabelle, thank you for your phone call. We are sorry for this quality anomaly. In any case, do not hesitate to come back to us by email for any further information. See you soon, Sandra C-MonEtiquette
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francesca M.
Rating: 1 out of 5
Water bottle cap broke after 2 days
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Response from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
Very badly cut labels I'm very disappointed
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
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Jessica
Rating: 1 out of 5
They never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
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Invité
Rating: 1 out of 5
Quality problems
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Response from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
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Chiara
Rating: 1 out of 5
Unfortunately, I did not receive the order
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Response from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
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Jean louis Remy
Rating: 1 out of 5
I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.
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Response from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
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Invité
Rating: 1 out of 5
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
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Thérèse
Rating: 1 out of 5
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
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Response from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
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Catherine Mazodier
Rating: 1 out of 5
I was expecting a screen-printed image
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Response from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
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Sibylle W.
Rating: 1 out of 5
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
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Response from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
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charlotte C.
Rating: 1 out of 5
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Response from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
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Invité
Rating: 1 out of 5
Ordered labels 27/3 and still not received
Response from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
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Invité
Rating: 1 out of 5
Never received order
Response from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Deceived on dates and customer services ha nothing done so commender elsewhere
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Response from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
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Katrina P.
Rating: 1 out of 5
Fell off after the first wash
Response from Petit-Fernand
Hi Katrina, our apologies for the quality issue. Following our phone talk, I would like to confirm that we will send you the replacement on our cost! We hope you enjoy the labels. Kind regards, Stacy
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Piron Aude
Rating: 1 out of 5
I still have not received my order placed on 16/03/2023
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Response from Petit-Fernand
Hello Aude, we are surprised because your order was due to be delivered around 29/03 . We have just contacted you by email to help you find a solution. Have a nice day, Sandra C-MonEtiquette
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Dédé
Rating: 1 out of 5
I was planning to make a gift for a colleague, with a personalized motif, all paid for, unfortunately reimbursed. For one reason or another. I reordered, but unfortunately not with the motif I wanted, which is a shame.
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Response from Petit-Fernand
Hello David, we're sorry to read your review. We invite you to contact us by phone so that we can help you. Good day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I'm very disappointed, I still haven't received my labels, 15 days after I ordered them....??????
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Response from Petit-Fernand
Hello, we just left you a voicemail to help you as soon as possible :) Sandra C-MonEtiquette
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Laurene Charpentier
Rating: 1 out of 5
The cap is defective and leaking!
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Response from Petit-Fernand
Hello Laurene, we have just contacted you by email to provide a solution to your request. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
A little disappointed I did not expect it I think quond stuck with the iron
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Response from Petit-Fernand
Hello and sorry there was a misunderstanding about the type of labels :( You had indeed ordered self-adhesive labels - they stick on the care labels of the clothes. If you have any questions, please don't hesitate to contact us! Have a nice day!
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Pedro Antonio
Rating: 1 out of 5
Poor quality labels, they crack when ironed, and peel off even before the first wash. False information that they can withstand up to 90° degrees in the washing machine, as they peel off even before the garment gets wet. Not recommended at all! I have asked them for a refund of my order, and they will send me others, which will be just as bad as the ones I received.
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Response from Petit-Fernand
Hello Pedro Antonio, we are very surprised by your message. We recommend you to contact our customer service department to help you. Hello, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I still haven't received my order; it's been 3 weeks since I ordered. I'm told it's fast; in a few days I'm disappointed; it was urgent and I needed it quickly. But the site doesn't keep its promises. I won't order again!
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Response from Petit-Fernand
Hi Julie, we've just contacted you by email to help you, as the envelope was supposed to be delivered by the Post Office a week ago. I remain available to help you as soon as possible. Our apologies for this delivery anomaly. Have a nice day, Sandra C-MonEtiquette
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Antonia
Rating: 1 out of 5
I have not received the order
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Response from Petit-Fernand
Hello Antonia, our customer service has just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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Mme stephanie ynesta
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Thank you for your availability by phone. We are sincerely sorry for this delivery anomaly. Have a nice day Stephanie, Sandra C-MonEtiquette
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Pascucci
Rating: 1 out of 5
Order shipped on 9.03.2023 still nothing received as of 23.03.2023 .
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Response from Petit-Fernand
Hello Maeva, a message was sent to you yesterday concerning the return of your order. We are very sorry about this delivery anomaly with La Poste and hope your order will arrive soon :) Have a nice day, Sandra C-MonEtiquette
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IP
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Iria, We have just sent you an email to help you with the tracking of your order. It is true that it should have arrived by now. We will help you as soon as possible :) Good morning, Sandra Petit-Fernand
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Jessica
Rating: 1 out of 5
I still haven't received anything as of today, March 21, 2023, order placed I think on December 27!
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Response from Petit-Fernand
Good morning Jessica, I am sorry you did not receive your order. This must be an anomaly. I have sent you an email so that we can bring you a solution. Have a good day. Margaret
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estelle rouan
Rating: 1 out of 5
Very disappointed I ordered 2 wooden luggage tags for my children. The tags are correct (18euros) but the fasteners are two pieces of string that will obviously never hold and do not allow the tags to be moved to other bags once attached.
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Response from Petit-Fernand
Hello Estelle, we're sorry our products didn't meet your expectations. Have a nice day, Sandra - CMonEtiquette
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AURELIEN MICHEL FRANCOIS BERTEAU
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Aurélien, we have just contacted you by email in order to help you with the follow-up of your order. Have a nice day, Sandra C-MonEtiquette
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Serena
Rating: 1 out of 5
The labels have not arrived for 15 days no is not happy
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Response from Petit-Fernand
Hello Serena, we hope your order will arrive quickly by post. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
The smallest object labels are illegible... I chose the navy background with white waves. On the large ones, it's not a problem, but on the small ones, the waves stand out too much and you can't read the name!
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Response from Petit-Fernand
Hi Tracy, I've just left you a voicemail to help you. Have a lovely day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
The order never arrived
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Response from Petit-Fernand
Hello Séverine, an email has been sent to you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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