The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Not satisfied at all! I received labels with a name and surname that do not match my order at all! Help!
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Response from Petit-Fernand
Hello Solene,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your order did not meet your expectations. Your satisfaction is our priority, and we would like to resolve this issue as soon as possible. I have contacted you by email to discuss directly.
Best regards,
The C-Monetiquette team
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Sophie D.
Rating: 1 out of 5
following a purchase from 25/08/2025
Labels ordered on 25/08 with standard delivery of 5-10 days. It is now 9/09 and I still haven't received anything while I was assured that I would receive them by 8/09 at the latest: what a disappointment!
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Response from Petit-Fernand
Hello Sophie,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not arrive within the expected timeframe. We have processed a refund for your order.
Best regards,
Alice C-Monetiquette
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Tesse V.
Rating: 1 out of 5
following a purchase from 12/07/2025
The adhesive came off after two days of use. For the cost incurred, I expected something more resistant and durable.
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Response from Petit-Fernand
Good morning Valentina,
Thank you for your feedback. We are sorry to learn that you encountered a problem with the adhesive. Customer satisfaction is fundamental to us and we are keen to constantly improve. We invite you to contact our customer service to resolve the situation.
Best regards,
Giulia from Petit-Fernand
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Assa corinne O.
Rating: 1 out of 5
following a purchase from 24/08/2025
The labels are of poor quality because after the first wash, they all came off
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Response from Petit-Fernand
Hello Assa Corinne,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered problems with the quality of our labels. Your feedback is valuable and will help us improve our products. Please do not hesitate to contact us directly so we can assist you.
Best regards,
Giulia from C-Monetiquette
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Wendy M.
Rating: 1 out of 5
following a purchase from 24/08/2025
Does not hold after 1 wash
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Response from Petit-Fernand
Hello Wendy,
Thank you for taking the time to share your experience with C-Monetiquette. We are sincerely sorry to hear that our products did not meet your expectations after a wash. Your satisfaction is our priority, and we are committed to improving the quality of our offerings. Please do not hesitate to contact us directly, we would be happy to find a solution together.
Best regards,
Giulia C-Monetiquette
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Eva S.
Rating: 1 out of 5
following a purchase from 21/08/2025
My labels arrived stapled in a booklet, but the two large staples were placed beyond the spine, so I ended up with some of the labels damaged by the staples, and the special paper for thermal bonding the labels was missing.
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Response from Petit-Fernand
Hello Eva,
Thank you for your feedback and we are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously.
We will examine this delivery issue and ensure that it does not happen again. We have just contacted you by email with a solution
Have a nice day,
Camille C-Monetiquette
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Emilie L.
Rating: 1 out of 5
following a purchase from 24/08/2025
Very disappointed! I ordered 2 notebooks (10 self-adhesive labels + 10 iron-on labels per notebook). The first notebook arrived with the wrong name and the second notebook arrived with 10 missing labels... I would not recommend this site, not serious at all...
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Response from Petit-Fernand
Hello Emilie,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations. Your satisfaction is our priority, and we are committed to correcting these errors. We have contacted you to resolve this issue as quickly as possible!
Best regards,
The C-Monetiquette team
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Lucie M.
Rating: 1 out of 5
following a purchase from 24/08/2025
I ordered labels with my son's name but received a different name
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Response from Petit-Fernand
Hello Lucie,
Thank you for taking the time to share your experience. We are sorry to learn that your order was not processed correctly. Your satisfaction is our priority, and we would like to resolve this issue quickly.
We hope that the solution provided met your expectations : )
Best regards,
The C-Monetiquette team
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Sophie C.
Rating: 1 out of 5
following a purchase from 14/08/2025
Used named labels, followed instructions and left for 48hrs. Within first wash all labels fell off in the wash. Very disappointed
Response from Petit-Fernand
Hello Sophie,
Thank you for your feedback. We're sorry to hear about the issue you experienced with the labels. Please contact our customer service so we can assist you further and ensure your satisfaction. Your experience is important to us!
Best regards,
Giulia Petit-Fernand Team
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Cecile V.
Rating: 1 out of 5
following a purchase from 24/08/2025
Honestly terrible, it smudges in the corners, and the ink overflows on the back of the fabric, very expensive for a horror
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Response from Petit-Fernand
Hello Cécile,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your experience with C-MonEtiquette did not meet your expectations. Your feedback is valuable, and we take your comments very seriously to improve the quality of our products. We have just sent you an email and contacted you by phone to resolve this issue as quickly as possible.
Best regards,
The C-MonEtiquette team
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Lauren J.
Rating: 1 out of 5
following a purchase from 21/08/2025
I had ordered red labels and you delivered orange labels. My son was very disappointed.
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Response from Petit-Fernand
Hello Lauren,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you received orange labels instead of red ones. We understand your son's disappointment and wish to rectify this situation.
Your satisfaction is our priority, and we are committed to providing you with effective follow-up. We have just contacted you by email to offer you a solution :)
Best regards,
The C-Monetiquette team
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Marie et Gabriel D.
Rating: 1 out of 5
following a purchase from 23/08/2025
The "clothing" labels do not stick to the clothing... it's more than annoying...
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Response from Petit-Fernand
Hello Marie and Gabriel,
Thank you for your feedback. We are sorry to learn that our labels do not meet your expectations. Your satisfaction is our priority and we take your comments very seriously.
Our self-adhesive labels for clothing do indeed stick to the existing labels on your clothing for optimal hold as specified on our website.
Our team is available if needed.
Have a nice day,
Camille C-Monetiquette
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Lorena C.
Rating: 1 out of 5
following a purchase from 13/08/2025
The clothing labels come off easily after washing... I expected a really durable product. It's a shame because the design and idea are very nice.. but it's a pity to waste money like this and have to buy something to label everything again.
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Response from Petit-Fernand
Hello Lorena,
Our labels are made to withstand the washing machine and dryer up to 60°C.
You can contact our customer service for help
Good day,
Camille Petit-Fernand
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Lisa D.
Rating: 1 out of 5
following a purchase from 23/08/2025
I bought the iron-on labels... they all come off after the first wash despite following the usage instructions.
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Response from Petit-Fernand
Hello Lisa,
Thank you for taking the time to share your experience. We are sorry to hear that the iron-on labels did not meet your expectations. Your feedback is valuable, and we would be happy to help you resolve this issue. Please feel free to contact us directly to discuss a solution.
Best regards,
Giulia C-Monetiquette
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Sophia S.
Rating: 1 out of 5
following a purchase from 10/08/2025
The drinking bottles are unfortunately not dishwasher safe, which was not mentioned in the description. What a pity!
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Response from Petit-Fernand
Good day,
I am very surprised to read your email.
The product sheet of the drinking bottle you purchased clearly states:
"The bottle should be rinsed by hand with water.
Tip: Avoid the dishwasher to keep the design intact for a long time."
Have a nice day,
Customer Service EsIstMeins
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Coralie A.
Rating: 1 out of 5
following a purchase from 22/08/2025
The heat-adhesive labels come off after one wash at 30°C! And yet, I followed the instructions for sticking them... The sticky labels are satisfactory, however.
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Response from Petit-Fernand
Hello Coralie,
Thank you for taking the time to share your impressions. We are sorry to hear that you encountered difficulties with our heat-adhesive labels. Your feedback is essential in helping us improve the quality of our products. We are glad that you are satisfied with the sticky labels. I saw that our customer service has resolved the issue.
Best regards,
Giulia C-Monetiquette
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Garbetta I.
Rating: 1 out of 5
following a purchase from 13/08/2025
The labels do not come off the sheet...bad, bad, bad.
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Response from Petit-Fernand
Good morning Ilaria,
Thank you for sharing your experience with us. We are sorry to hear that the labels do not come off as expected. The quality of our products is a priority and we are working to resolve this type of inconvenience. Your satisfaction is important and we are committed to constantly improving.
Best regards,
Giulia from Petit-Fernand
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Sharon C.
Rating: 1 out of 5
following a purchase from 13/08/2025
Terrible all come off school uniform I would like a refund please
Response from Petit-Fernand
Hello Sharon,
Thank you for your feedback. We're sorry to hear about the issue you experienced with the labels. Please contact our customer service so we can assist you further and ensure your satisfaction. Your experience is important to us!
Best regards,
Giulia Petit-Fernand Team
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Angélique W.
Rating: 1 out of 5
following a purchase from 23/08/2025
An item missing from the order and still waiting for a solution for 15 days
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Response from Petit-Fernand
Hello Angélique,
Thank you for your feedback. We are sorry to learn that you have encountered a problem with your order. Please know that we take your situation very seriously and we are striving to find a solution as soon as possible. Do not hesitate to contact us directly for personalized follow-up.
Best regards,
Giulia C-Monetiquette
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Eléonore S.
Rating: 1 out of 5
following a purchase from 22/08/2025
Very disappointed, the labels come off after the first wash
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Response from Petit-Fernand
Hello Eléonore,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered this problem with our labels. Your satisfaction is important to us and we would like to find a solution. Please feel free to contact us directly to discuss your experience.
Best regards,
GIulia C-Monetiquette
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Océane C.
Rating: 1 out of 5
following a purchase from 20/08/2025
I am disappointed with the iron-on labels. They do not hold up in the wash (30°) as indicated in the description. The labels peel off partially or totally with each wash or use. I am disappointed with my purchase for the price... yet I carefully followed the instructions for installation.
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Response from Petit-Fernand
Hello Océane,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding our iron-on labels. We place great importance on customer satisfaction and take your comments very seriously.
Please feel free to contact us directly so that we can resolve this situation together. Your experience matters a lot to us and we would be happy to provide you with a satisfactory solution.
Best regards,
Giulia C-Monetiquette
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Mucelli L.
Rating: 1 out of 5
following a purchase from 11/08/2025
Unfortunately, I am not satisfied, after a few days the water bottle no longer closes properly and consequently leaks water. It's a shame that the box had already been thrown away, I would have requested a refund.
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Response from Petit-Fernand
Good morning Lorena,
Thank you for sharing your feedback. We are sorry to hear that you encountered a problem with your water bottle. Customer satisfaction is very important to us. We invite you to contact our customer service so we can assist you better and find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
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Aminat H.
Rating: 1 out of 5
following a purchase from 21/08/2025
Poor quality of writing, the first name faded on the second day!!! The first names and designs are just glued, not printed
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Response from Petit-Fernand
Hello Aminat,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Customer satisfaction is paramount to us, and we take your comments very seriously.
We invite you to contact us directly so that we can find a solution and improve your experience.
Best regards,
GIulia C-Monetiquette
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Martina S.
Rating: 1 out of 5
following a purchase from 11/08/2025
I ordered 100 labels and only received 50, I don't know if there was a mistake on your part, but when I realized it I had already removed 5. I have always purchased from you and this has never happened to me before.
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Response from Petit-Fernand
Good morning Martina,
Thank you for contacting us and we sincerely apologize for the inconvenience encountered with your order. Your experience is very important to us and we want to resolve the issue. We invite you to contact our customer service for assistance and clarification. We hope to restore your trust in our service.
Best regards,
Giulia from Petit-Fernand
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Louisa R.
Rating: 1 out of 5
following a purchase from 19/08/2025
My order arrived incomplete
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Response from Petit-Fernand
Hello,
thank you for your message. We are sorry that your order arrived incomplete. Our customer service has already contacted you and provided a solution.
Best regards,
Chiara, C-MonEtiquette
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Pamela S.
Rating: 1 out of 5
following a purchase from 21/08/2025
The bag strap is already torn
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Response from Petit-Fernand
Hello Pamela,
thank you for your feedback. We are sorry to hear about this issue. We have just contacted you by email to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
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Anastasios V.
Rating: 1 out of 5
following a purchase from 20/08/2025
paid for express delivery but it took more than 10 days
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Response from Petit-Fernand
Hello, we’re truly sorry to hear that your express delivery took longer than expected. This is not the experience we want for our customers. We’ve just reached out to you by email to offer a solution.
Kind regards,
Chiara, C-MonEtiquette
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Elodie D.
Rating: 1 out of 5
following a purchase from 20/08/2025
Unreadable labels
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Response from Petit-Fernand
Hello Elodie,
Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with the readability of our labels. Your satisfaction is our priority, and we take your comments very seriously. We will check this point to improve our products. Please feel free to contact us directly for any assistance.
Best regards,
Chiara C-Monetiquette
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Hafida O.
Rating: 1 out of 5
following a purchase from 18/08/2025
3 weeks to receive my labels via DPD. Received after the start of school when everything needs to be labeled for kindergarten and primary. Disappointed with the purchasing experience
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Response from Petit-Fernand
Hello Hafida,
Thank you for your feedback. We are sorry to hear that the delivery of your labels did not meet your expectations, especially during this important time. Your experience is valuable to us, and we will work to improve our delivery service. Please do not hesitate to contact us if you need assistance.
Best regards,
Chiara C-Monetiquette
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Sandra B.
Rating: 1 out of 5
following a purchase from 20/08/2025
I am not satisfied. I did not receive my order. It was returned to the sender before it even arrived at my home. And since then no news
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Response from Petit-Fernand
Hello Sandra,
We are sorry to hear that you have encountered difficulties with your order. We have just contacted you to resolve your problem.
Best regards,
The C-MonEtiquette team.
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Bérénice N.
Rating: 1 out of 5
following a purchase from 20/08/2025
My order is stuck at the status 'generated'. Without news the day before the return, I took the liberty of calling, the response: 'oh, sorry, it has not been received by our services'. The debit was indeed processed on my account. I find that a bit light. There could have at least been a proposal for a commercial gesture from you. It's quite disappointing. Too bad.
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Response from Petit-Fernand
Hello Bérénice,
Thank you for taking the time to share your experience. We are sincerely sorry that your order was not processed as expected and understand your disappointment. Your feedback is valuable and we will pass it on to our team to improve our service.
Best regards,
Alice C-Monetiquette
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Caroline E.
Rating: 1 out of 5
following a purchase from 20/08/2025
The labels are very good as usual. However, the stamp is not great. It makes lines and is not very precise.
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Response from Petit-Fernand
Hello Caroline,
Thank you for taking the time to share your opinion. We are glad that you like our labels. We are sorry to hear that the stamp did not meet your expectations. Your feedback is valuable and we will use it to improve the quality of our products. We have contacted you to find a solution to your problem.
Best regards,
Alice C-Monetiquette
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MARINE B.
Rating: 1 out of 5
following a purchase from 19/08/2025
Very very disappointed, order placed on time, never arrived... Automatic response email... In short, I will not place any more orders
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Response from Petit-Fernand
Hello Marine,
Thank you for taking the time to share your experience, even though it was not satisfactory. We are sincerely sorry to learn that your order did not reach you. Your feedback is valuable and will help us improve our service. I hope the solution we proposed brought you as much satisfaction as possible :)
Best regards,
Alice C-Monetiquette
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Lauriane J.
Rating: 1 out of 5
following a purchase from 19/08/2025
This was not what I wanted. I wanted labels for the crayons highlighted in the photos and I received average labels that are too big
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Response from Petit-Fernand
Hello Lauriane,
Thank you for taking the time to share your opinion. We are sorry to hear that the labels received do not meet your expectations.
After consultation, we note that you chose labels in the 1 line format. We recommend our "mini" format for your crayons and pens.
Have a nice day,
Camille C-MonEtiquette
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Julie T.
Rating: 1 out of 5
following a purchase from 19/08/2025
Snack box: personalization okay but bubbles everywhere under the sticker, for the price it's surprising, we expect something better made. Labels: the smallest ones are meant to be stuck on pens, carefully stuck, 30 minutes later, they started to peel off... I am disappointed and would not recommend this site.
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Response from Petit-Fernand
Hello Julie, thank you for your feedback. We are sorry to hear about your disappointment regarding the snack box and the labels. We will get back to you to find a quick solution.
Chiara, C-MonEtiquette
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Gwendoline B.
Rating: 1 out of 5
following a purchase from 03/08/2025
The stamp leaves black marks on the sides of the first name, I had bought a stamp for my first child, which was great but this one is not good at all
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Response from Petit-Fernand
Hello Gwendoline,
Thank you for your feedback. We are sorry to hear that your experience with our stamp did not meet your expectations. Your satisfaction is our priority. We hope that the solution provided by email will suit you!
Best regards,
The C-MonEtiquette team.
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Allison M.
Rating: 1 out of 5
following a purchase from 19/08/2025
Last time I place an order. Order placed on 19/08. 3/09 still nothing.
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Response from Petit-Fernand
Hello Allison,
We hope that the second order has arrived well.
Again, sorry for this delivery issue.
Best regards,
Sandra from the C-MonEtiquette team
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Virginie G.
Rating: 1 out of 5
following a purchase from 19/08/2025
Order not received, 1 week late
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Response from Petit-Fernand
Hello Virginie,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you did not receive your order on time.
Have a nice day,
Sandra
The C-MonEtiquette team
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Carol E.
Rating: 1 out of 5
following a purchase from 18/08/2025
I still have not received my order to date. And no response from you.
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Response from Petit-Fernand
Hello Carol,
Thank you for your feedback. Sorry again for this delivery delay.
Have a nice day,
Sandra
The C-Monetiquette team
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Jess C.
Rating: 1 out of 5
following a purchase from 08/08/2025
They came straight off in the wash a few days after applying, waste of money
Response from Petit-Fernand
Hello Jess,
Thank you for your feedback. We're sorry to hear about your experience with our product. Please reach out to our customer service team so we can assist you and ensure your satisfaction.
Best regards,
Giulia Petit-Fernand Team
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