Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I ordered the stickers on Wednesday 26, two and a half weeks later they arrived, a little late, but not very important, once they arrived it turns out that the thermal stickers come wrong, it should be noted that they were the most lacking, so I had to send an urgent mail to see what could be done, they told me they would send them back, a week and a half later and I'm still waiting I do not know if I will order again through petit fernand. It's a shame because I had high expectations with this site.
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Response from Petit-Fernand
Good morning Raquel, we apologize for the delay in delivery of your order. It is about to arrive, do not worry. We have sent you an email so that you can track your order. If you need anything, please contact us by phone. Good day, Sandra , Petit Fernand Team
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Margherita B.
Rating: 1 out of 5
I still haven't received what I ordered. It has been almost a month. I would like to get a refund of my money. I have contacted customer service several times but they do not respond. I wrote emails that went unanswered. Very bad experience. I would like someone to contact me.
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Response from Petit-Fernand
Good morning, I am so sorry and apologize if Customer Service did not bring a solution to you quickly. I can confirm that we have processed your request. I wish you a good day.
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Francesca R.
Rating: 1 out of 5
The order has not arrived; it has been 20 days. Customer service has not responded. Too bad, previous orders (about two years ago) had gone well.
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Response from Petit-Fernand
Good morning, sorry you did not receive your order. We have responded to you privately via email. Have a nice day
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Mrs P.
Rating: 1 out of 5
I brought something as an option that you cannot see, pink with white writing. It should not be an option to choose as you physically cannot see it.
Response from Petit-Fernand
Dear Mrs. P Wood, we are sorry to hear that you are not satisfied with your order. We can offer you to choose another design. Please, see more details over the email.
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Anna L.
Rating: 1 out of 5
They all came off, and I mean all plus had.problems even sticking with iron. TOTALLY DISAPPOINTED
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Response from Petit-Fernand
Good morning, thank you for your time on the phone. Bringing support and satisfactory solutions to our customers is very important to us. Have a good day
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Simone Marrocchella
Rating: 1 out of 5
The parcel arrived all torn up and I took photos which I sent by e-mail. To date no one has replied. This was my second order but it will be my last.
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Response from Petit-Fernand
Hello, unfortunately we did not reply correctly to your request. I've just sent you an email to solve the problem (return or refund) Sandra , Equipe C-monetiquette
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Laurence K.
Rating: 1 out of 5
I still haven't received my order and I still haven't received a reply to my e-mails!
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Response from Petit-Fernand
Hello, we're sorry the delivery didn't work out. I have just requested that your order be returned. Sandra , C-monetiquette Team
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Laura Crpz
Rating: 1 out of 5
The green color I ordered for the labels doesn't look at all like the one that appeared on my screen when I ordered. So I'm disappointed, I wasn't expecting such a dark green.
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Response from Petit-Fernand
Hello, can you send us some photos so that we can see the problem? You can simply reply to my e-mail just now. Good day to you, Sandra , C-monetiquette Team
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Laura Jauffret
Rating: 1 out of 5
You're sorry to read my message!! but I see that you're not sorry to rip people off!!! You take the trouble to reply to people's negative reviews on the internet! but not the possible trouble to look where my order is! or at least to refund me for it! Which has now been ordered since October 8! Your telephone service is strangely always busy! Please don't take buyers for fools! Say instead that you're not a reliable site! Who doesn't care if the consumers who order have received their goods! After all, you've already collected the money! I'm sorry to see that fraudulent sites like yours still exist! ????
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Response from Petit-Fernand
Hello, I can't find any orders with your first and last names as shown here. Please call us on 05 19 88 01 72 Sandra , Equipe C-monetiquette
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Mag Cntn
Rating: 1 out of 5
Order processed very quickly, sent the same day by priority mail according to the site. D+11 I still haven't received anything and when I report it, I'm told to wait again! As a reminder, delivery time for priority mail = 1 working day. So I don't mind that there were public holidays, but still. Too bad for me it was urgent. So I don't recommend it. Already called and emailed 4 times, no reply to my request for a refund, so please avoid messages of convenience! I repeat, company far from professional and rigorous in customer service! Flee!
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Response from Petit-Fernand
Hello, we can indeed return your order after a certain period of time (10 days). Most of the time, the envelopes arrive before this time, but sometimes it can take longer. However, if you haven't received your order, we can send it back to you without any problem. Just send us an e-mail or call us back. Sandra , C-monetiquette Team
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Sophie P.
Rating: 1 out of 5
Delivery and presentation was fantastic however the iron on labels are absolutely terrible and a complete waste of money. The majority peeled off almost immediately so I tried reapplying to the labels rather than the fabric of the clothes. Even these are now peeling off after two months. Avoid!
Response from Petit-Fernand
Dear Sophie, we are very sorry to hear about this! The iron-on labels should be permanent and hold for years. Please, see our email with more details and a solution to offer.
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Margherita B.
Rating: 1 out of 5
The order is listed as shipped on October 27 and still has not arrived. I wrote to request clarification but only received an automated reply e-mail.
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Response from Petit-Fernand
Good morning, I am sorry you have not yet received your order. We have sent you an email so that we can bring you a satisfactory solution. Have a good day
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Jessica Hoffmann
Rating: 1 out of 5
I did not receive what I ordered (a cap for a can).
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Response from Petit-Fernand
Hello, the carrier indicates that the package has been delivered. Have you tried to contact us? Anyway, I've just sent you an e-mail to solve the problem. Sandra , C-monetiquette Team
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Invité
Rating: 1 out of 5
I never received my order and never got my money back.
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Response from Petit-Fernand
We're sorry the delivery didn't work out :( I've just emailed you to solve your problem. Sandra , C-monetiquette Team
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Raphaelle De LIsle
Rating: 1 out of 5
I never received my order. I wrote to customer service and never got a reply.
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Response from Petit-Fernand
Hello, we replied on October 30. I have just sent you an email to solve your problem. Sandra , C-monetiquette Team
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Juju
Rating: 1 out of 5
Ordered a month ago, never received! Customer service answers me with automatic messages but no real answer and they don't want to refund me.
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Response from Petit-Fernand
Hello, unfortunately I don't see your order number here. Can you answer our messages by e-mail? That way I can help you (return the order or give you a refund) Sandra , Equipe C-monetiquette
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Nghia Tran
Rating: 1 out of 5
Ordered 09.07.2022, never received. Wrote to customer service with no response. Finally I called and customer service made a new order. This one didn't arrive either. After several attempts by mail and phone without response I gave up. Now, 4 months later, I've asked for my money back. At least it worked.
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Response from Petit-Fernand
Hello, we're sorry the delivery didn't work twice :( Alessio , Team C-monetiquette
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Cdoor
Rating: 1 out of 5
Order still hasn't shown up and it's been over a month. Emailed their support a number of times and heard nothing.
Response from Petit-Fernand
Really sorry to read you didn't receive your order yet. We did answer your request on the 11th october. I just processed the refund.
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Raluca M.
Rating: 1 out of 5
My order never arrived,I received no response to my solicitation requesting where it went
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have written to you privately to find a solution. Good day Alessio
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Maria Del Rosario Linares Buch
Rating: 1 out of 5
The order never arrived. A month waiting for a refund. In short, they took my money.
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Response from Petit-Fernand
Hello Maria del Rosario, we apologize for the delay. Good morning Sandra, Petit Fernand Team
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Elena Sanmartin
Rating: 1 out of 5
Bad experience, I did not receive my order, they did not know how to tell me anything and misleading advertising. After several emsil, they paid the order.
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Response from Petit-Fernand
We are sorry there was an anomaly in the delivery. Have a nice day, Sandra , Petit Fernand Team
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María
Rating: 1 out of 5
I do not receive the order. They do not send tracking number, nor transport company. The customer service phone number that appears on the website, according to the voice message, does not correspond to any customer. No response to emails. I am writing this review in the hope of getting a response.
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Response from Petit-Fernand
Hi Maria, I'm sorry you couldn't reach us by phone. Contact us at : [email protected] We will contact you as soon as possible. Sandra , Petit Fernand Team
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Angelica
Rating: 1 out of 5
I still have not received the order, placed Oct. 13. Customer service claims that the cap is wrong and the order should go back. From the website, the order appears delivered. To whom? Absurd them and their not very credible excuses. Meanwhile they ask me if I want to reorder the labels, denying me a refund for the phantom order. Very bad service.
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Response from Petit-Fernand
Good morning Angelica, we are sorry you did not receive your order. In our exchanges we pointed out to you that the cap entered was wrong attributing to this the cause of the missed shipment. Although the error was not our fault we have equally proposed solutions and made the refund. Good day Alessio
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Eli
Rating: 1 out of 5
The clothing labels never arrived. I have written two emails, without receiving a reply.
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Response from Petit-Fernand
Hello, I am very sorry. What is your order number please? Sandra , Petit Fernand Team
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Monica M.
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Marie Mélanie
Rating: 1 out of 5
Order carried out on October 21st Payment made on the same day but no order number The telephone numbers listed on the site do not exist and to this day I have received nothing Customer service cannot be reached and I have no information about my order
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Response from Petit-Fernand
Hello Marie Mélanie, we're sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Equipe C-MonEtiquette
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Sabato
Rating: 1 out of 5
I'm absolutely not happy all the labels go after a few washes !!!!!!!
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Response from Petit-Fernand
An email has been sent to you to help you as soon as possible. Have a nice day Laura, Sandra, C-MonEtiquette Team
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Laura Jauffret
Rating: 1 out of 5
Order placed on October 9, 2022, after several emails sent no response and impossible to reach them by phone....to date I still have not received anything. I'm in the transport business and personally I've never seen such a long delay for a shipment! Disappointed?
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Response from Petit-Fernand
Hello Laura, we are sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Team C-MonEtiquette
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Muriel Garcia
Rating: 1 out of 5
I still haven't received my labels, I have ordered them several times since 27/09/22 very unhappy because in addition to not receiving them and losing 28 I lose business at the nursery.
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Response from Petit-Fernand
Hello, I see that you are already in contact with our customer service department. We replied to you the first time and did not receive a reply to confirm the postal address. Following your change of address, the order will be produced again and returned., Mathilde, C-MonEtiquette Team
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Ligot
Rating: 1 out of 5
I've ordered several times before and everything was fine. But this time, I'm very disappointed. I placed my order on October 09 and still haven't received anything!
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Response from Petit-Fernand
Hello Floriane, we're sorry for the delay. We have just contacted you by email to help you as soon as possible. Have a nice day, Sandra, C-MonEtiquette Team
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Valentina P.
Rating: 1 out of 5
Order never arrived!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a soluzone. Good day Alessio
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Invité
Rating: 1 out of 5
It's been 1 month since I ordered and I haven't heard anything about the labels, which is a real problem given the delivery times announced.
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Response from Petit-Fernand
Hello Anthea, We have just contacted you by email to help you. Have a nice day, Sandra, C-MonEtiquette Team
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Nathalie Honorez
Rating: 1 out of 5
Never received my package?
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Response from Petit-Fernand
We have just contacted you by email to help you. Good day Nathalie, Sandra, C-MonEtiquette Team
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Giorgia B.
Rating: 1 out of 5
Very bad service. Absolutely do not buy. The shipping service is not tracked and nothing gets to you. After a long wait they say they sent it by mail but the letter carrier never found anything for me. Scam!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this unpleasant experience. We have contacted you privately to find a solution! Good day Alessio
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Lucía Cárceles Larrañaga
Rating: 1 out of 5
The order has not arrived. After 20 days. I am still waiting for an answer.
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Response from Petit-Fernand
Hi Lucia, we have sent you an email to help you. We apologize for this delivery anomaly. Good day
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Sissi L.
Rating: 1 out of 5
I placed the order on 12/10/2022, then I get the email notifying me that the order started on 17/10/2022. To date after 10 days I still have not received anything. Money thrown away. Never again!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly. We have sent you an email to find a solution. Have a nice day Alessio
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Alicia Miñana Golfe
Rating: 1 out of 5
I placed an order... and paid and everything has not arrived and it says it has been delivered. And I did it on September 8
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Response from Petit-Fernand
Good morning Alicia, We have just contacted you by email to help you with your order. It is not normal that you have not received it. We look forward to hearing from you so that we can help you as soon as possible.
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Mona H.
Rating: 1 out of 5
Unfortunately I have still not received the order yet and I have tried getting in touch however have not been able to log in to my account as it has been locked.
Response from Petit-Fernand
Hi Mona, we are sorry if you still did not received your order. Please, confirm your address by answering to our email.
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Hai N.
Rating: 1 out of 5
I have not received an order? Wait 2 weeks
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Response from Petit-Fernand
Hello Hai, we are sorry that there are delivery problems. The order should be delivered within 2-8 working days. Can you please confirm your address via the email?
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Rachel S.
Rating: 1 out of 5
We have not received our order. I have contacted via the website and received no response. Thank you for response - yes please resend. Thanks
Response from Petit-Fernand
Hi Rachel, thank you for your order. We are sorry to hear that your order still did not arrive. We sent you twice the reply regarding the delivery but you never replied. We will be happy to resend the order again on our cost.
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