The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I waited for more than 20 days but nothing ever arrived now I am still waiting for the refund!!!
Translated reviews
Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
S
Sara Salvador Mirallas
Rating: 1 out of 5
It took a long time to send the package
Translated reviews
Response from Petit-Fernand
Hi Sara, our sincere apologies for the delay.
S
Serena R.
Rating: 1 out of 5
The package never arrived I tried to contact you several times to no avail what should I tell you?
Translated reviews
Response from Petit-Fernand
Good morning Serena, we are sorry for this delivery anomaly. We have contacted you to find a solution Good day Alessio
D
Daniela G.
Rating: 1 out of 5
The order arrived to me incomplete. I am still waiting for the labels
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We have been in touch with you to find a solution. Good day Alessio
I
Ingrid Romero
Rating: 1 out of 5
Hi, my order never arrived, I wrote to you and have not received a reply. Thank you
Translated reviews
Response from Petit-Fernand
Hi Ingrid, We have sent you an email to help you. Good day
C
Carmen Montesinos
Rating: 1 out of 5
Poor service, failure to meet deadlines
Translated reviews
Response from Petit-Fernand
Good morning Carmen, We have contacted you by email to help you as soon as possible. Best regards
V
Virginia Ruiz del Campo
Rating: 1 out of 5
Well, my order has not arrived since the first week of September, I am very upset.
Translated reviews
Response from Petit-Fernand
Good morning Virginia, We have contacted you by email to help you as soon as possible. Best regards
L
Ladyroma
Rating: 1 out of 5
The order never arrived, I was refunded the money after claiming it at the consumer's office.
Translated reviews
Response from Petit-Fernand
We are sorry for the delay of your order Celia. Please know that in case of delay or loss, we always leave the customer the option of reshipment or refund. Have a nice day
C
Claudia C.
Rating: 1 out of 5
The object labels come off after a few days...I had to go over everything with scotch tape
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
L
Laura Muñoz del Cerro
Rating: 1 out of 5
The stickers on the clothing peel off very easily. The design is very nice, but the quality is lousy.
Translated reviews
Response from Petit-Fernand
Hi Laura, we have sent you an email to help you with your order. It is very rare for them to come unstuck, so we will help you to resend it again. Regards
C
Carlotta
Rating: 1 out of 5
I never received the order
Translated reviews
Response from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
M
MARIKA C.
Rating: 1 out of 5
Order never arrived! I contacted customer service by email, but they never responded. Money thrown away
Translated reviews
Response from Petit-Fernand
Good morning, we apologize for this late reply. Your email had unfortunately ended up in junk mail. We have been in touch with you to find a solution. Have a good day ?
S
Stéphanie Mary Mc Donnell
Rating: 1 out of 5
I can't use in the final because it arrives too late (yesterday), I can't use for the next year either.
Translated reviews
Response from Petit-Fernand
We sincerely apologize for the delay, Stéphanie.
R
Roberta
Rating: 1 out of 5
ordered labels on September 6,today is September 30 and they never arrived,on the site it stated a maximum of 10 working days. I asked for a refund,in this I must say they were very quick to accept it. It should be visible in about 6-7 days.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. We always try our best to find a solution to this kind of inconvenience. Thank you for your understanding Have a good day ?
A
ANTONELLA B.
Rating: 1 out of 5
I ordered the labels a week before the start of school and fearing delays in the delivery of the product I spent 9.5 additional for expedited delivery since the ordinary one was 2 to 10 days. Well you were so LITTLE SERIOUS that the package arrived after 9 gg so no point in spending extra money and I had to go and buy the labels elsewhere Also your labels are defective because although they are pre-cut they hardly come off the paper while they come off books notebooks and objects easily. All the moms I know have had the same problem in delivery. I will never buy from you again.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have contacted you to find a solution. Good day Alessio
C
Ceruti S.
Rating: 1 out of 5
The goods never arrived despite my urging.
Translated reviews
Response from Petit-Fernand
Good morning Silvia, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
F
Federica F.
Rating: 1 out of 5
I haven't received any order yet
Translated reviews
Response from Petit-Fernand
Good morning Federica, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
S
Samantha R.
Rating: 1 out of 5
I purchased the shoe name labels and they come out after the first or second wear. I've had similar looking ones in the past so thought these would be great. Sadly not. Wouldn't recommend this type of label. Otherwise the company was efficient but cannot comment on other types of labels.
Response from Petit-Fernand
Dear Samantha, thank you for the information over the phone. Your replacement will be shipped within 48 hours. Our apologies for the inconvenience.
A
Anna K.
Rating: 1 out of 5
My order has not been delivered to me. A month has passed
Translated reviews
Response from Petit-Fernand
Good morning Anna, we are sorry for this delivery anomaly by postal services. We have sent you an email in recent days to ask you to confirm your address and find a solution. Looking forward to your kind reply. Have a nice day ?
A
Ana
Rating: 1 out of 5
It took a long time for the order to arrive, I placed it in August and it arrived long after school had started. I also had to buy labels elsewhere because they did not arrive on time.
Translated reviews
Response from Petit-Fernand
We are sorry for the delay of your order Ana. For anything you need, do not hesitate to write us again.
M
Melania B.
Rating: 1 out of 5
I never received the order. I have contacted customer service several times but to date I still have not heard back.
Translated reviews
Response from Petit-Fernand
Good morning Melania, we cannot find your message. We have contacted you to find a solution to this unfortunate inconvenience. Good day Alessio
H
Helena Patón
Rating: 1 out of 5
When I placed the order I sent an email because I had ordered the wrong option. I wanted them for clothing. I received an email saying that they would give me an answer in 24 hours approx. and not only did they not give me an answer but they sent me the order which is of no use to me.
Translated reviews
Response from Petit-Fernand
Hi Helena, we have contacted you by email, to help you. Greetings
C
Cristina López
Rating: 1 out of 5
I never got the stickers.
Translated reviews
Response from Petit-Fernand
After having spoken with you, we confirm that the refund has been made. Greetings and apologies for the delay
M
Marie Casini
Rating: 1 out of 5
Hello, I've been a customer for several years and everything has always gone well, except this time when a month later my order still hasn't arrived. I've called and sent several messages with no reply or without managing to reach anyone. I'm very surprised at the sharp drop in service quality.
Translated reviews
Response from Petit-Fernand
Hello Marie, we apologize for the delay in responding. We've just left you a voicemail on the phone to help you. Have a nice day!
E
Eva P.
Rating: 1 out of 5
Labels come off both fabric and object labels, I was sent the wrong water bottle cap and when I asked for an explanation I was told it will arrive
Translated reviews
Response from Petit-Fernand
Good morning Eva, we are very sorry for this unpleasant experience. We have contacted you to find an appropriate solution. Have a good day ? Alessio
I
ilenia D.
Rating: 1 out of 5
My order never arrived!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal service. I confirm that we have made the refund as you requested. Have a nice day ? Alessio
S
SDR
Rating: 1 out of 5
We ordered items one of which had a missing piece We sent notification to customer service but no response.
Translated reviews
Response from Petit-Fernand
Good morning Sara, We could not trace your message, we have quidi tried to contact you to find a solution to this unfortunate inconvenience. Have a nice day ? Alessio
G
Giulia
Rating: 1 out of 5
The order never arrived. I was offered a resubmission, I hope not to have a second disappointment.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We hope you will receive the new shipment soon A good day Alessio
O
Olimpia S.
Rating: 1 out of 5
Never received order
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
L
LAM T.
Rating: 1 out of 5
Hello I have not received my order since September 4, 2022. Please check it again and let me know: Where is the package? I am looking forward to it. LAM
Translated reviews
Response from Petit-Fernand
Hello Lam. I am sorry that you have not yet received your order. Please see the reply to your email with further information.
M
Maria
Rating: 1 out of 5
Did not receive the goods and no feedback from customer service. Can only advise against ordering here. Too bad, hope I get my money back.
Translated reviews
Response from Petit-Fernand
Hello Maria, we are sorry that you have not yet received your order. We reply to all customers and you probably did not reply to the general information email you received when you filled out the contact form. Please provide with your order number and and address confirmation and we will be able to provide with solution.
B
barbara B.
Rating: 1 out of 5
I HAVE ALWAYS BUYED FROM THEM WITH NO MAJOR PROBLEMS, ONCE IT HAPPENED TO ME THAT THE LABELS WOULD NOT REMOVE FROM THE SHEET AND THEY SENT THEM BACK TO ME, THIS YEAR IN ADDITION TO THE DELAY NOT ADDUCIBLE TO THEIR IMAGE , THE ADHERENCE OF THE LABELS ON THE COLORS LEAVES TO DESIRE .
Translated reviews
Response from Petit-Fernand
Good morning Barbara, we are sorry to hear that your order did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution Good day Alessio
A
Abbie
Rating: 1 out of 5
I have brought from you for years for my daughters school uniform and this year they iron on labels have came off after 2 washes! I emailed but was told because I purchased them in July there is nothing you can do! Disappointed and won't be purchasing from you again.
Response from Petit-Fernand
Dear Abbie, we are sorry again about this situation. Our policy stated that the claim can be taken into account within a period of one month after the purchase. We are very sorry we could not help you in this particular situation. We will surely think of changing the terms and conditions in the future.
L
Lyne Pronovost
Rating: 1 out of 5
Hello, I have already given my opinion but no response from you. I left you my cell number to reach me on September 19, 2022. It's been almost a month since I ordered my labels and I haven't received any labels or tracking. Very disappointed with the company. Yet the amount is deducted from my card
Translated reviews
Response from Petit-Fernand
Hello Lyne, sorry for the late reply, I noticed that your email was in the spam folder, so we didn't receive it. We have contacted you to find a solution as soon as possible. Have a nice day? Alessio
M
M B.
Rating: 1 out of 5
Slow in delivery and, most importantly, labels that come off after just one wash (I used the thermo-adhesive one for clothes)!
Translated reviews
Response from Petit-Fernand
Dear Martina, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If the problem persists, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a nice day Alessio
A
Alice C.
Rating: 1 out of 5
Unfortunately, the purchased labels have not arrived to me and I cannot review it. I am sorry since I have been buying from your site for years and it had never happened.
Translated reviews
Response from Petit-Fernand
Goodgioro Alice, we are sorry for this delivery anomaly by postal services. We have already contacted you to resolve the problem. Have a good day
R
Raffaella
Rating: 1 out of 5
1) late delivery, school started, beyond the time specified on the order. Personalized name labels, therefore, unused 2) one piece paid for but missing, in replacement sent alternate piece. Notice that I would receive the one ordered "in September" but still no sign. Nice thought sending replacement piece to buffer but now a month later I would like to receive the one ordered. 3) in ordering replacement parts for the snack holder purchased last year color no longer available, I had to buy two of a different color so they wouldn't be too conspicuous 4) both water bottle and snack holder broken on first fall, being accessories for a 5 year old should have different strength
Translated reviews
Response from Petit-Fernand
Good morning Raffaella, We are sorry to hear about this unpleasant experience with us. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
H
Helena M.
Rating: 1 out of 5
Unfortunately, I have not received the labels I have already paid for. Order was placed a month ago on 30.08.22. Customer service cannot be reached by email or telephone for several days.
Translated reviews
Response from Petit-Fernand
Hello Helena, we are sorry that you have not received your order. Please find more information about the email you received and reply to it directly so we can see it. Thank you very much!
F
Francesca
Rating: 1 out of 5
Order placed on 30/08. Shipment left on 01/09. To date (28/09) no word on the package is all they can say from customer service is check the mailbox or ask neighbors Absurd
Translated reviews
Response from Petit-Fernand
Good morning Francesca, we are sorry for this delivery anomaly. It is not normal for the order not to be delivered, we try to investigate as much as possible in order to take action. As such, please do not hesitate to confirm us your address and we will find a solution. Have a good day ?
S
Sofia Ben
Rating: 1 out of 5
Label never received and customer service non-existent, they do not respond (email and phone) to complaints. I lost money, to be avoided
Translated reviews
Response from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email at [email protected] we will get back to you as soon as possible and do our best to find a solution. Have a nice day? Alessio
We use cookies for audience measurement and improving user experience.
English 