Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Really, with what they charge for shipping costs and nothing has arrived yet.... If the shipping agency does not work, from what I see for some time.... Change it or do not ensure that it arrives in maximum 10 days. Of course for my part I will not recommend you and I'll go to the competition.
Translated reviews
Response from Petit-Fernand
We apologize for the wait
I
Isa
Rating: 1 out of 5
Ordered in the first week of September a month has passed and nothing has yet arrived
Translated reviews
Response from Petit-Fernand
Good morning Isabella, we are sorry for this delivery anomaly by the postal services. I confirm that we have made the refund as ddai requested. Thank you for your understanding and have a nice day Alessio
R
Roci
Rating: 1 out of 5
My experience was terrible, I placed my order on 13/09 and to date I have not received my order nor have I received my money back. Imagine how pissed off I am because I think that they are informal and the service is lousy.
Translated reviews
Response from Petit-Fernand
Hi Rocio, we have contacted you by email to help you. Regards
R
Rocio Lendínez
Rating: 1 out of 5
I have not received my order
Translated reviews
Response from Petit-Fernand
Hi Rocio, we have just sent you an email to help you with the tracking of your order. Good day
V
Valentina
Rating: 1 out of 5
I have purchased their labels several times. With the last order, which was urgent, they were lost and I also lost my money
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
S
Susana Lozano
Rating: 1 out of 5
I dropped all the labels the first time I put them on, I bought another one thinking it was my fault and the same thing.... the thermoadhesives do not work as in previous years.
Translated reviews
Response from Petit-Fernand
Hi Susana, we have contacted you to help you by email. Regards
C
Cristina Galea
Rating: 1 out of 5
I am not going to beat around the bush, I placed an order on Monday and two weeks went by and it did not arrive, so I decided to cancel the order, thank you, best regards.
Translated reviews
Response from Petit-Fernand
We apologize again for this delivery anomaly.
L
Lorena A.
Rating: 1 out of 5
My order never arrived. Very bad service
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution ? Alessio
K
Katy P.
Rating: 1 out of 5
Nice designs and easy to order but iron on labels had peeled off after 1 wash despite following instructions
Response from Petit-Fernand
Dear Katy, we are very sorry about this! Please, contact our customer service with the picture of the problem in order to find suitable for you solution.
V
Veronica G.
Rating: 1 out of 5
I ordered here to try something different from Stickets. The order took more days to arrive. When it arrived it was wrong (wrong name and different product than paid for). The online claim took several days to respond. Meanwhile the lines were always busy and with a 902 number when I understand that the law requires a fixed number. The only good thing is that once they answered me, they didn't put any problems in refunding me the money. That's why I put one star, otherwise I would have put 0.
Translated reviews
Response from Petit-Fernand
We apologize for this shipping error. Have a nice day Veronica
S
Silvia A.
Rating: 1 out of 5
I didn't receive the goods and paid for express delivery too!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have executed the refund as you requested. We thank you for your understanding and wish you a good day Alessio
S
Sara
Rating: 1 out of 5
1 because there is no less. They never arrived and yes it is true that I was refunded after 2 weeks but still I needed them and I had to reorder them a month before school started. Shipping with someone better than Italian post office, no!!!?
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
C
Cristina Paniagua Garcia
Rating: 1 out of 5
I bought hot melt labels and in the first wash they came off. I followed the instructions to the letter.
Translated reviews
Response from Petit-Fernand
Hi Cristina, we have contacted you by email to help you with the stickers that peel off. Greetings :)
L
L R.
Rating: 1 out of 5
After years of supporting this business, one order was not as it should be. The labels weee coming off on every wash unlike previous times. Instead of helping me out or trying to rectify the issue after I bought it to their intention, I was told they would not resend the item at their expense. Wonderful customer service! I'm response to your reply below I ordered them well in advance for the new academic year and new uniform, so hence I ordered them in July but they were not put to use until September! So yes you should review this. It is a product not doing its job. EVERY stick is coming off a very expensive private school uniform. Your further response justifies my comment on terrible service!
Response from Petit-Fernand
Dear Lorna, our sincere apologies for this situation. We understand your disappointment and will take this in consideration in order to update the claim period. At this stage we can not provide with the solution for the purchase from July. Thank you for understanding.
A
Antonella M.
Rating: 1 out of 5
Let's say I can't do a review considering that my order never arrived
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
A
Alice
Rating: 1 out of 5
I ordered my product , which never arrived ! I reported the problem and they immediately refunded me . However, despite the inconvenience of having to label everything manually because they did not guarantee me short delivery time!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
M
Maria Prado
Rating: 1 out of 5
The truth seems to me very bad customer service, I bought to try and according to that order more because my child needs many labels, but it will be a month and I do not get the order, and I wrote informing them and they only said that I wait until 29/09 that if it does not come back to write them when I think you should follow up if you have already been informed that there is an anomaly with the order that does not arrive, Their advertising says 6 to 8 days and I already have 25 days waiting and not only that I wrote them on instagram and they say they will contact me and nothing, I see zero interest in the customer only sell and do not care about what one claims.
Translated reviews
Response from Petit-Fernand
Hi Maria, we are sorry to hear that your order did not arrive. We have contacted you by email to help you find a solution with tracking. Regards
E
Elisabet Martínez Martínez
Rating: 1 out of 5
The labels have never arrived and neither has my money from the order? I had previously ordered from them and everything was great, that's why I came back to repeat but this time, total disappointment.
Translated reviews
Response from Petit-Fernand
As we told you by email, refunds may be reflected in your account varying from a few days, depending on your bank.
A
Alba Gonzalez
Rating: 1 out of 5
I have been waiting practically 1 month for the stickers, as I don't know if they will arrive, if they do I will have to use them for next year.
Translated reviews
Response from Petit-Fernand
Good morning Alba, we have replied by email to help you as soon as possible. Good day and sorry for this delivery incident with the post office.
V
Vanesa Aguilera Perez
Rating: 1 out of 5
I have NOT got my order yet, I want my money back as I got it somewhere else faster.
Translated reviews
Response from Petit-Fernand
Hello Vanessa, we have made the refund. We are sorry for this delivery anomaly with the post office. Good day
R
Rossella S.
Rating: 1 out of 5
Bad. Order sent September 16, 2022, transfer arrived September 18 labels mia arrived. They sent the order to my home address and not the address I specified for sending the labels. When I pointed out the error they also asked me for money to send it back. Really unprofessional.
Translated reviews
Response from Petit-Fernand
Hello Scarlett, we are sorry for this inconvenience. However, we have shipped your order to where you requested when you placed your order. Once sent, it is no longer possible to change the address, so we have offered you to remanufacture the order at our expense by charging you only the shipping cost of 2.40 euros. Good day Alessio
P
Paloma Balsalobre Ortiz
Rating: 1 out of 5
I have placed the same order 2 times and have NOT received any of them.
Translated reviews
Response from Petit-Fernand
Hi Paloma, your order is on schedule :) We have sent you an email to help you with the tracking. Good day, and sorry for the delay !!!!
N
Noelia Salgado
Rating: 1 out of 5
Last year the order took almost 3 weeks to arrive. This year it did not arrive directly.
Translated reviews
Response from Petit-Fernand
We regret the loss of your order. Your purchase has been refunded. Good day
P
Patricia Gracia Bonel
Rating: 1 out of 5
I have not received my order yet
Translated reviews
Response from Petit-Fernand
Dear Patricia, we have contacted you by email to help you with the follow-up. Regards
G
Giuseppe C.
Rating: 1 out of 5
Negative experience as my order never arrived , ordered on 09/09/2022.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
I
Irina
Rating: 1 out of 5
One month later and I am still waiting for my order. And no response to emails. Very disappointed. They keep the money and don't tell you anything. I will never buy from them again. I do not recommend it. Fraud!
Translated reviews
Response from Petit-Fernand
Good morning Irina, we are sorry we have not been able to help you for the moment. You could send us an email to: [email protected] We will contact you during the day, greetings.
P
Patricia
Rating: 1 out of 5
Order takes a long time to arrive.
Translated reviews
Response from Petit-Fernand
Good morning Patricia, could you contact us by email so we can help you ? We leave you our direct email : [email protected]
A
Aida García
Rating: 1 out of 5
It takes too long They don't stick well They are too small
Translated reviews
Response from Petit-Fernand
Good morning Aida, we invite you to send us an email with a picture of the labels. We will help you :)
C
Cristina Alamino Montes
Rating: 1 out of 5
I still have not received my order and it has been three weeks since I placed it.
Translated reviews
Response from Petit-Fernand
Hello Cristina, we are sorry for the delay of your purchase. We contacted you yesterday by email to help you find the solution that best suits you. Regards
N
Natividad Ramirez
Rating: 1 out of 5
I have not received my order yet
Translated reviews
Response from Petit-Fernand
Good morning Nati, we have written to you privately so we can help you. Greetings
A
Alejandra Rojas Sepulveda
Rating: 1 out of 5
Not arriving on time
Translated reviews
Response from Petit-Fernand
Thank you for the time agreed on the phone. We will be in touch :)
I
Irene C.
Rating: 1 out of 5
My order has not arrived yet. I would like a refund. Thank you
Translated reviews
Response from Petit-Fernand
Good morning Irene, we are sorry for this delivery anomaly. We have made the refund as requested. We thank you for your understanding Have a nice day ? Alessio
S
Suze W.
Rating: 1 out of 5
Most stickers came off after a month. Customer service couldn't help as I had bought in advance. Wouldn't purchase again, followed instructions and only left with a few which are half on.
Response from Petit-Fernand
Dear Suze, we understand your disappointment and we are very sorry about this situation. However, we can not know how the labels were stored during the 5 months, which could have an effect on the quality. Unfortunately, we can not offer you a free replacement after this time.
C
Carmen Maria Mota Barea
Rating: 1 out of 5
Yes, I am not saying otherwise, but I still have not received the product. I will send the product again thank you very much.
Translated reviews
Response from Petit-Fernand
Good morning Carmen, we have contacted you several times by email to help you :)
G
Giovanna
Rating: 1 out of 5
I ordered bottle cap and labels. arrived package containing only the cap and the labels have not yet arrived, despite email reminder to assistensta.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order has aarrived incomplete. We will report the error to our shipping department and will send you the remainder of the order as already communicated to you by email. Have a nice day ?
C
Cristina A.
Rating: 1 out of 5
The material never arrived...I wrote several times but no response. I asked for a new shipment or refund but no response....
Translated reviews
Response from Petit-Fernand
Good morning Cristina, we are sorry for this delay from the postal services. i see that my colleague responded to you, we are doing our best to find a solution. Good day Alessio
L
Laura Carretin
Rating: 1 out of 5
I have not received my order, I have no news if it has been delivered elsewhere, but I have received this email to give my opinion, I guess it will have been delivered and I do not know anything.
Translated reviews
Response from Petit-Fernand
Good morning Laura, we have contacted you by email to help you as soon as possible. Good day
R
Rosaria A.
Rating: 1 out of 5
the label after a couple of washes has already lifted, the nest kit includes too many adhesive labels for objects (useless for a nest) , while there are few labels for clothes
Translated reviews
Response from Petit-Fernand
Good morning, thank you for your feedback. Please note that we offer the possibility to choose the desired quantity of labels. Regarding quality, it is not normal for labels to come off. Please feel free to contact us by email at [email protected] communicating us a picture of the defective product and we will do our best to find a solution. Have a nice day Alessio
F
Fg
Rating: 1 out of 5
Unable to order despite numerous attempts. There are bugs throughout the ordering process. My account had been deleted, then an error message in Spanish when paying (even though I'm ordering from Belgium). In short, after 5 attempts, I gave up.
Translated reviews
Response from Petit-Fernand
We are very sorry to read your message. Our IT team has resolved this technical incident. Have a nice day!
I
Ivana Vondrackova
Rating: 1 out of 5
It's been almost a month since I placed the order but I haven't received the labels yet!!!!!.
Translated reviews
Response from Petit-Fernand
Ivana, thank you very much for your time on the phone. We will confirm the reshipment again. Please let us know if you need anything else.
We use cookies for audience measurement and improving user experience.
English 