The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order never arrived. They used to be more accurate. I have been waiting 23 days now. School started and I had to find another solution fortunately the other company I placed the order with was efficient and the labels arrived in no time!!! Never again Petit fernand!!!!
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Response from Petit-Fernand
Bungiorno, we are sorry for this delivery anomaly by postal services. We have made arrangements to refund your order. Good day Alessio
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Angela
Rating: 1 out of 5
I ordered a month ago and still haven't received anything
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Response from Petit-Fernand
Good morning Angela, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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manon durand
Rating: 1 out of 5
Missing articles. Sent a reply message that said it would be sent in 3 days, but nothing.
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Response from Petit-Fernand
Hello Manon, we apologize for this oversight on our part. We have contacted you by email in order to help you.
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Valentina A.
Rating: 1 out of 5
Unfortunately, the order placed never arrived for me!!! Customer service contacted me nicely but not very constructive because then in the end I didn't get it resolved. I am so sorry,it is probably the fault of the postal service.
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Response from Petit-Fernand
Good morning Valentina, we were waiting for confirmation of your address before offering you a solution. We have now, sent you an email to resolve this inconvenience with ppostal services. Good day Alessio
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Rabya Almamy
Rating: 1 out of 5
This order has not been delivered and I still have no concrete follow-up.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
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Rabya Almamy
Rating: 1 out of 5
I have orders (3) that have not been delivered to date and I have no concrete follow-up. N°1002318334 "23.08.22" N°1002326806 "24.08.22" N°1002407533 "29.08.22" I would otherwise have given 5 stars.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
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caterina S.
Rating: 1 out of 5
I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.
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Response from Petit-Fernand
Good morning Caterina, we are sorry to hear that your ordie did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
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Amandine
Rating: 1 out of 5
This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.
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Response from Petit-Fernand
Amandine, we're very sorry for our late reply. We have taken into account your private email, and we have just replied. Have a nice day!
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Angélique
Rating: 1 out of 5
First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!
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Response from Petit-Fernand
Hello Angélique, Please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
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Invité
Rating: 1 out of 5
Very disappointed. I placed an order on September 1 and so far no delivery.
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Response from Petit-Fernand
We invite you to send us a private email with your order number. We will provide you with a solution in the next few days. Have a nice day!
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Anna V.
Rating: 1 out of 5
My order has not arrived! Still waiting
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Laura
Rating: 1 out of 5
I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura
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Response from Petit-Fernand
Good morning Laura, We are sorry for the late response, we are receiving an exceptional number of requests at this time. We remain available and wish you a good day Alessio
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Francesca R.
Rating: 1 out of 5
Unfortunately, I never received the order
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Response from Petit-Fernand
Hello Francesca, we are sorry for this delivery anomaly by the postal service. We have proceeded to send you an email to find a solution. Good day Alessio
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Lucy
Rating: 1 out of 5
A waste of time. The order never arrived and we have to look for a last-minute solution.
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Response from Petit-Fernand
Hello Lucy! We are very sorry that your order has been lost! Unfortunately, we cannot influence the delivery services. We refunded your money a few days ago.
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Gloria M.
Rating: 1 out of 5
My package after a month has still not arrived
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Response from Petit-Fernand
Good morning Gloria, we are sorry for this delivery anomaly. We have sent you an email to find a solution as soon as possible! Have a good day ?
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Invité
Rating: 1 out of 5
Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.
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Response from Petit-Fernand
Hi Zahra, we've sent you an email to help you track your order.
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Sabrina Moreels
Rating: 1 out of 5
Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!
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Response from Petit-Fernand
Sabrina, an email has been sent to you regarding the tracking of your order. We hope to help you as soon as possible.
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Salomon
Rating: 1 out of 5
I received a damaged gourd and have been trying to reach customer service by email and phone calls for weeks!
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this quality anomaly.
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Erika B.
Rating: 1 out of 5
My order never arrived, I reported the problem and was advised to check that I had entered the correct information. All correct and to date I have never received anything
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Response from Petit-Fernand
Good morning We are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Giuseppe V.
Rating: 1 out of 5
I placed the order on 30/08/2022 We are at 22/09/2022 still nothing has yet to arrive
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Response from Petit-Fernand
Good morning We are sorry for this shipping anomaly by the postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Guilleau
Rating: 1 out of 5
Order never received, after sending an e-mail twice I never got a reply.
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this delivery anomaly.
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Graziella Candelon
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Gaziella, an email has been sent to reassure you that your order is on track.
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Marica S.
Rating: 1 out of 5
What opinion did not come of it ????
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Invité
Rating: 1 out of 5
Delivery times exceeded 3 weeks! It's just unacceptable
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Response from Petit-Fernand
Hello Lynda, we have contacted you by email in order to help you as soon as possible. Have a nice day!
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Elena O.
Rating: 1 out of 5
I placed an order for school labels and thermo adhesive labels on September 2. As of today September 22,I still have not received anything I ordered,I tried resetting my account password to write to customer service and I never received an email acknowledgment for the password change despite the procedure being done correctly.I am not at all satisfied with the service.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this anomaly on the part of postal services. We have sent you an email to find a solution. Good day Alessio
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Loiacono Emilie
Rating: 1 out of 5
Lame! Never received my order of labels several tries of complaint without answers!!!!
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for the delay in responding. Have a nice day Emilie
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JESSICA
Rating: 1 out of 5
Package never arrived and they don't respond to emails
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Response from Petit-Fernand
Good morning Jessica, we are receiving an exceptional number of requests at this time, that is why there is a delay. We will get back to you as soon as possible to find a solution to your inconvenience. Good day Alessio
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E. R.
Rating: 1 out of 5
I never received my order, although they later refunded what I paid, I was very disappointed. The shipping system without tracking gives no guarantee.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this delay on the part of postal services, it is not normal. We have tried to do everything possible to find a solution. Good day Alessio
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Giulia
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Good morning Julia, We are sorry for this delay on the part of postal services. We have sent you an email to find a soolution as soon as possible. Good day Alessio
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Fausto M.
Rating: 1 out of 5
The cap on the Personalized Water Bottle broke right away. The taxes are too high.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution Good day Alessio
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Rose-Marie Beignion
Rating: 1 out of 5
I bought a gourd, the edge of the stopper broke and split, the paint peeled off, after barely a week's use, no response from the site, just that I shouldn't send out reminders, I'm waiting for a refund.
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Response from Petit-Fernand
We have contacted you by email to help you. Have a nice day!
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Lisa
Rating: 1 out of 5
I simply never received my labels after numerous reminders. Poor service.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are sorry for the delay in delivery. Have a nice day!
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cliente
Rating: 1 out of 5
Unfortunately, ordered labels 2 weeks ago and still have not arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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Lorena Martinez
Rating: 1 out of 5
Nefarious service. The order date was September 2 and it still hasn't arrived after 20 days. I have tried to contact them on 2 occasions and they do not respond to emails. You make accounts that you will have them by a certain date and then it is not so. Very disappointed with their treatment and customer service.
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Response from Petit-Fernand
Hello Lorena, we are sorry for the delay in the delivery of your order. We will contact you as soon as possible to help you.
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Eva
Rating: 1 out of 5
I gave 1 star xbecause 0 was not possible. Ordered merchandise in early September,never arrived. Money taken immediately. Assistance nonexistent, teasing many.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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silvia
Rating: 1 out of 5
You have not solved my problem. Order placed on August 29 and I still haven't received anything. I have already sent several reminders to customer service but have not received a response yet!
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
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Monika F.
Rating: 1 out of 5
unfortunately the stickers do not hold. very annoying for the price
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Response from Petit-Fernand
Hello Monika, we are very sorry that this problem has occurred. Normally this should not happen. We would like to solve this problem by offering you some solutions via e-mail. We await your reply!
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Sigrid Delvaux
Rating: 1 out of 5
Still haven't received my order after a month of waiting
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Invité
Rating: 1 out of 5
I still haven't received anything
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Pauline Marquet
Rating: 1 out of 5
Catastrophic delivery time for a 990 delivery. An e-mail was sent to the customer service department with a mediocre response. I will not order from you again.
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Response from Petit-Fernand
Hello Pauline, we have reimbursed you for the shipping costs, and we apologize again for this shipping incident. Have a nice day!
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