The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Ordered 17/8. It's now the 31st and still haven't received my order. Initially had no shipping confirmation but got response via email confirming it had occurred within 48 hours when queried. Unfortunately there's been no response now that it's been 2 weeks and has not arrived. Disappointed as kids have now returned to school and I've had to label by other means.
Response from Petit-Fernand
Our apologies for the delivery services. Given the time frame frame, it should have arrived. We can resent or refund the order. Please, let us by email which option suits you more.
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Tania Viegas
Rating: 1 out of 5
I'm very disappointed with my purchase. I bought the school pack and the self-adhesive object labels, and they don't stick ????????
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Response from Petit-Fernand
Hello Tania, Please contact us by email with your order number in order to help you.
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Daimida Abdou
Rating: 1 out of 5
I never received the labels and even when I log into my account it tells me that the e-mail address I provided is not recognized.
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Response from Petit-Fernand
We are very sorry about this delivery incident with the postal services. Have a nice day Daimida
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Marion Fesquet
Rating: 1 out of 5
I still haven't received my labels
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Response from Petit-Fernand
Hello Marion, We have just replied to your email in order to help you as soon as possible.
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Melodie Henry
Rating: 1 out of 5
Hello, I have not received my order and my numerous emails have not been answered.
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Response from Petit-Fernand
Hello Mélodie, We have contacted you by email to help you. We apologize for the delay in delivery.
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Elodie Cazorla
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
We have responded by email to your request. We are very sorry for this delivery anomaly with the postal services. Nice day Elodie
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Giorgia M.
Rating: 1 out of 5
Label order placed a month ago never arrived! I have contacted customer service by email several times who keep asking (via automated responses) if the shipping address is correct, obviously checked several times and it is correct. They ship by untraceable priority mail without taking responsibility for what may happen...at this point I think they misplaced the package. Call center deactivated because saturated with requests. I had to buy more labels on another site and am really hoping for a refund!
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Response from Petit-Fernand
Good morning Giorgia, we are sorry for this shipping anomaly by postal services. We have made the refund as requested! Have a nice day ? Alessio
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Karolina
Rating: 1 out of 5
I still haven't received my goods. I've been waiting 2 weeks for it. And nothing there.
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Response from Petit-Fernand
We are very sorry that your order has not been delivered. Please confirm your address and we will resend the order.
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Amelia
Rating: 1 out of 5
I never received my order so I had to get a refund.
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Response from Petit-Fernand
Hello Amelia, We are sorry for the delay of your order. Have a nice day!
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Veronique Pondeulaà
Rating: 1 out of 5
I still haven't received my order! As school starts in two days, how can I get a refund or receive my order as soon as possible?
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Response from Petit-Fernand
An email has been sent to help you. We apologize for the inconvenience. Have a nice day Véronique
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Teresa Rodriguez
Rating: 1 out of 5
No customer service. One star seems too much to me. I simply have not received my labels that I ordered over 20 days ago. I have not been contacted within 48 or 72 hours. And now I have had to resort to another company to have labels in time for the course to start. So, the service is terrible and non-existent. I think it is a fraud. Plain and simple.
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Response from Petit-Fernand
Hi Teresa, Due to the back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
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Warlier
Rating: 1 out of 5
I never received my labels... Impossible to connect to my customer area to see where my order was. I've emailed customer service and still haven't heard back... order placed a month ago.
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Response from Petit-Fernand
Hello Gwendoline, We apologize for the delay in responding. We have just replied by email to help you. Have a nice day
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Sonia
Rating: 1 out of 5
I didn't receive my order and the communication with customer service left a lot to be desired. The response I got was the same impersonal message without solving the problem. Result: back in 2 days and no labels. To be avoided
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Response from Petit-Fernand
Hello Sonia, Following your request, we have reimbursed your order in full. We are very sorry about this delivery anomaly, and we are doing everything we can to improve this service. Have a nice day!
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M. G
Rating: 1 out of 5
My second attempt at re-inserting the blister pack I'd started with, and after a wash it had already come undone. For my first attempt, all the iron-on labels were gone too. However, I reread the instructions carefully, and this time I found the label in my 1-year-old son's mouth, so the quality wasn't top-not to mention the safety.
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Response from Petit-Fernand
We are sorry to read that the labels have come off, this is not normal. In order to help you, we invite you to email us your order number and a photo of the labels in question. Have a nice day!
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Johanna Arenas
Rating: 1 out of 5
Still haven't received my order and no news from after sales service!!!! Very disappointed
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Response from Petit-Fernand
Hello Johanna, We have contacted you by email to help you as soon as possible. We apologize for this delivery anomaly. Have a nice day!
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Agathe
Rating: 1 out of 5
Hello, This is the 2nd time I have ordered. The first one went well. This year, I didn't receive my order, I reported it and an automatic e-mail prompted me to check my mailbox. As an experienced user, you get the feeling you're being taken for a fool, and that's unpleasant. It's a shame, because the concept of the pack and the quality of the labels are top-notch!
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Response from Petit-Fernand
Hello Agathe, We're sorry to read your message. The order should have arrived several weeks ago. We have just contacted you by email to help you find a solution as soon as possible.
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Belkis Triviño cervantes
Rating: 1 out of 5
Hello I have made a purchase more than 20 days ago and I still have not received my order, I have tried to contact them by different means and there is no way. They are scammers.
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Response from Petit-Fernand
We are really sorry for not being able to answer you, due to back to school, we are answering all the messages you send us. We are sorry for the delay in our response. We will help you as soon as possible. We apologize for the delay
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TiRa
Rating: 1 out of 5
Order has not arrived even after more than 3 weeks
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
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Sheila
Rating: 1 out of 5
They are very pretty but I am not happy with the result. The label is big and the font chosen is very small. They should warn that it is going to be almost illegible, it seems that just change the font but not the size. In the sample it didn't look so small. I don't think I will be able to use them, too bad.
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Response from Petit-Fernand
Hi Sheila, We wanted to contact you by phone to help you choose another letter to resend the order, but you have not indicated your order number or your phone number. Do not hesitate to contact us by email, so we can help you. We leave you our email : [email protected] Greetings
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Amel
Rating: 1 out of 5
I ordered labels that stick to any surface, not just textiles, very disappointed.
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Response from Petit-Fernand
Hello Amel, As we informed you on the phone, the thermo labels only stick to clothes . We have sent you an email :)
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Elodie Heinrich
Rating: 1 out of 5
Very disappointed order in early August and delivery today after a reminder email.
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Response from Petit-Fernand
Hello Elodie, We have received your request by email, and we have replied. Our answer may have arrived in your spam folder? Have a nice day!
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Christelle
Rating: 1 out of 5
I ordered labels on August 9th. Today is the 29th and I still haven't received anything, neither the order nor an e-mail confirming that it has been sent. So I don't know what's going on, despite having sent 2 e-mails to your services.
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Response from Petit-Fernand
Hello Christelle, We sent you an email to help you this morning. We look forward to hearing from you, and wish you a good day.
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Audrey COLLOMBIER
Rating: 1 out of 5
I used the self-adhesive object labels for my 4 children's pencils, pens and markers (large order). I stuck the labels on and three days later everything was coming off. I reapplied the labels, pressing hard again, and it started all over again. I took everything off and threw it in the garbage can. I'm disgusted, it's literally money down the drain. I find this unacceptable.
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Response from Petit-Fernand
Audrey, We will send you back the self-adhesive labels of your order, as it is abnormal for our labels to come off. Have a nice day!
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Laetitia Deboudt
Rating: 1 out of 5
After a month and a half of waiting and not receiving anything I cancelled my order! That's a real shame! I don't have any labels for this season ! Well done to the after-sales service, they're there to help you!
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Response from Petit-Fernand
We are very sorry for the delay in the order. Good day to you Laetitia
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SANDRINE MUNIER
Rating: 1 out of 5
Order placed on August 6, here we are on August 29 and still nothing received!!!! I sent an e-mail to the complaints department and they told me "postal delays....". So I re-posted my order to A qui S on Thursday 25/08 and I was delivered today Monday 29/08 without paying for a fast delivery !!!! I will never recommend Cmon étiquettes !!!
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Response from Petit-Fernand
Hello Sandrine, We are sorry for the delay in delivery of your order. We have contacted you by email to help you. Have a nice day!
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sazan S.
Rating: 1 out of 5
Unfortunately, I haven't received my order yet, which doesn't sound good.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
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Charlotte Metra
Rating: 1 out of 5
Label never received... priority parcel sent on the 23rd and still nothing on the 28th! Very disappointed I won't have my labels for my daughter's first day of school.
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Response from Petit-Fernand
We have contacted you by email and telephone to help you. Your order is still being delivered, so it shouldn't be long now :) Have a nice day
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Sandra
Rating: 1 out of 5
Hello, I haven't received anything. It's been over 3 weeks and still nothing!
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Response from Petit-Fernand
Hello Sandra, We have contacted you by email and by phone in order to help you .
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Jessica Morel
Rating: 1 out of 5
Order placed on August 6th and to date still nothing received, I sent an email to customer service, no response from them and impossible to reach them by phone, really disappointed at the lack of seriousness, in the meantime payment has been made and no trace of my labels. First and last order on your site.
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Response from Petit-Fernand
Hello Jessica, We are very sorry for the delay in your order. We invite you to come back to us by email, so that we can help you. Have a nice day!
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Tina F.
Rating: 1 out of 5
So overpriced! I chose 10 stickers - thinking it was 10 strips . No ten tiny stickers x 2 was £8 with delivery!
Response from Petit-Fernand
Hi Tina, we are sorry to hear that the prices are not as you expected. You can send the order back if you wish and we will refund it!
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M.C
Rating: 1 out of 5
Run away from them like they run away from you when they don't want to solve their mistakes despite several reminders!
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Response from Petit-Fernand
Hello Malika, We have contacted you by email in order to help you. Have a nice day!
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Lucie Ghion
Rating: 1 out of 5
The order still hasn't arrived?
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Response from Petit-Fernand
Hello Lucie, We have just contacted you by email, in order to find a solution together. Have a nice day!
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Taylor Bary
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Taylor, An email has been sent to you to help you.
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Aurora F.
Rating: 1 out of 5
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
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Response from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
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Marco De almeida ribeiro
Rating: 1 out of 5
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
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Response from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
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Melissa Mata Perez
Rating: 1 out of 5
Hello disappointed as I have not yet received my order and school starts again on Monday :(
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Response from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
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Christelle Romani
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
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Fanny
Rating: 1 out of 5
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
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Response from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
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schneider
Rating: 1 out of 5
the site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
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Response from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
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Jeanne
Rating: 1 out of 5
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
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Response from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
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