The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I paid for my order immediately, but it never arrived. Customer service did not get back to me.
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Response from Petit-Fernand
Hello Sophie, we are sorry that you have not yet received your order. Would you like your order to be reshipped or refunded?
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LORENA RIVAS
Rating: 1 out of 5
It has taken more than 10 days for the order to arrive. Unacceptable !
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Response from Petit-Fernand
Hi Lorena, We are sorry for the delay of your order and we apologize. We have sent you an email a while ago. Regards
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Maria
Rating: 1 out of 5
I have not received my order, I have tried to contact them by email but I have not received a reply.
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Response from Petit-Fernand
Hello Maria, We apologize for the delay in our response. We will get back to you today to help you during the day. Regards
A
Adrien
Rating: 1 out of 5
Still no labels received after more than a month of waiting. On the other hand, the promotional e-mails arrive every week...
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Response from Petit-Fernand
Hello Adrien, We have contacted you by email to help you as soon as possible. Have a nice day!
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Jeanine Duloung
Rating: 1 out of 5
I'm still waiting for my order, it's pitiful! I wrote you two or three emails! Which remain unanswered to this day! I'm very disappointed and would really like to receive the labels I duly paid for!
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Response from Petit-Fernand
Hello Jeanine, We are very sorry for the delay. We will confirm the return of your order within the next 48 hours. Have a nice day!
S
Stephane Machado
Rating: 1 out of 5
I had a problem with my order, my fault of course, but no arrangement was found to solve the problem, and I find that a pity, except to make another order, with a discount when I just wanted 2 sheets to rectify, and I was ready to pay them, but not the full 180 labels.
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Response from Petit-Fernand
Hello Stéphane, We sent you an email a few days ago proposing a solution. Please don't hesitate to get back to us to help you. Have a nice day!
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Emmanuel Karpierz
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Emmanuel, We have sent you an email. We will confirm the return of your order within the next 48 hours. Have a nice day, and we're very sorry about this delivery anomaly.
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Ja H.
Rating: 1 out of 5
Ordered and paid 2 weeks ago, nobody responds to emails and nobody answers the phone. :-( What a shame! I've always enjoyed ordering there regularly.
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Response from Petit-Fernand
Hello Ja He, I am sorry that you have not yet received your order. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We can re-produce or refund your order.
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Bj
Rating: 1 out of 5
Labels never received. Not serious, because apparently this isn't the first time it's happened to them.
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Response from Petit-Fernand
Hello , We are sorry that the order did not arrive. Could you please contact us by phone to verify your address, and return the order as soon as possible. Have a nice day!
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Ana
Rating: 1 out of 5
Very bad because the order took a long time to arrive, I needed it for my son's summer camp and it arrived just as it was finishing.
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Response from Petit-Fernand
Hi Ana, We just sent you an email :) Greetings and sorry for the delay.
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jassi1986
Rating: 1 out of 5
Long delivery time Customer service does not respond to any messages I won't be ordering there again
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Response from Petit-Fernand
Hello Jasmin, We are very sorry for the late reply !!!! We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as a priority rate on Wednesday, July 13, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We ask you to wait until Monday, July 25, 2022.
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Delphine Standaert
Rating: 1 out of 5
I never received my labels. I contacted your after sales service, answered their question and since then no news.
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Response from Petit-Fernand
We apologize for the delay in delivery with the post office. As indicated on the phone, your order will be shipped again within the next 48 hours. Have a nice day Delphine
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Lorena
Rating: 1 out of 5
I ordered and paid for the goods 2 weeks ago. I have not yet received the goods. Nobody answers the phone and the e-mail is not answered either. The service is not good.
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Response from Petit-Fernand
We apologize for the delivery problem. We have a lot of requests at the moment and we need more time to answer them all. We can resend or refund your order if you wish!
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Tabaccheria R.
Rating: 1 out of 5
Very bad I never got the item and I didn't even get a refund
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Response from Petit-Fernand
Good morning Cynthia, we apologize for this delivery anomaly by postal services. We have contacted you to find a solution immediately. Have a good day ?
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Vanessa
Rating: 1 out of 5
A bad experience. I bought an order a month ago and it never arrived. When I asked for my money back, I had no problem, but to my surprise I still haven't received it. I have already been claiming for a refund in several mails where they always answer giving me long delays, that if I had already made the return, that if I will arrive within 5 working days ... I have complained again and now they say that they will do it as soon as possible. I DO NOT RECOMMEND buying from them, if you do not receive the product you will be left without the purchase and without the money.
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Response from Petit-Fernand
Hi Vanessa, We have contacted you by email to help you with the refund of your order. Don't worry, everything will be taken care of. Regards
S
Sophia M.
Rating: 1 out of 5
Paid goods have still not arrived after 2 weeks. I was only put off in response to my email. They would take care of the request. Calls are also not answered, super annoying and not customer-friendly. I had ordered here some time ago, but things were much better then.
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Response from Petit-Fernand
Hello Sophia, I am sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as priority rate on Monday, July 11, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues.
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Cecilia Capilla Hurtado
Rating: 1 out of 5
Good morning, I placed an order and it never arrived, I contacted PETIT FERNAND and they gave me the option of either refunding my money or sending me the order again and I chose to have them send it back to me ..... and it has NEVER EVER ARRIVED ?
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Response from Petit-Fernand
Hi Cecilia, Thank you for your message. We contacted you yesterday by email :) Regards
D
Diletta G.
Rating: 1 out of 5
After one month, the order has still not arrived and I was even offered whether I would prefer a refund or wait for a new order
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Response from Petit-Fernand
We are sorry to learn of this inconvenience with postal services. We take note of your experience in order to provide better quality service to our customers. Have a good day ? Alessio
M
Mrs A.
Rating: 1 out of 5
So far I have not received an order yet, still waiting!!!
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Response from Petit-Fernand
We are sorry that you have not yet received your order. We have resent it to you on the 11th. Please wait until the second batch arrives.
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Pasquale V.
Rating: 1 out of 5
order so far never received
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Response from Petit-Fernand
We are sorry to hear about this delivery anomaly by postal services. We have contacted you to find a solution. Have a nice day
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Francesca
Rating: 1 out of 5
I placed an order on 6/17/2022 and never received it. I'm sorry because I was relying on them so much. Unfortunately, customer service replied that by today I should have already received my order so I guess that's all they can do since the package is not traceable. What a shame!
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Response from Petit-Fernand
Good morning Francesca, We are sorry to hear about this delivery anomaly by postal services. As communicated to you by email, we have reshipped. Thank you for your understanding. Have a good day ? Alessio, Customer Service Petit-Fernand
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Anita Saphir
Rating: 1 out of 5
Hello, Fast delivery but the request was not compliant. The labels are very badly made, there are lines on them, my child's first name is written on the edge of the label and therefore not at all centred on 20 labels. I could have done better with a simple felt-tip pen. I made 2 unanswered complaints in which I simply asked for new labels to be sent. I have been a victim of misleading advertising by this site.
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Response from Petit-Fernand
Hello Anita, We are very sorry to read that your order is not compliant. We have just contacted you by email in order to help you quickly. Have a nice day!
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Emmanuelle Thamie
Rating: 1 out of 5
I did not receive my order but someone else's. I sent an e-mail to the customer service department but got no reply. I just asked them to send me what I had ordered. I didn't even get my money back.
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Response from Petit-Fernand
Hello Emmanuelle, Thank you for your feedback. We have sent you an email to resend the correct order. We apologize for the delivery error. Have a nice day!
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Anita Saphir
Rating: 1 out of 5
Bad experience! My child's name was not centered on 20 out of 60 labels. The background of my labels was colored and there was a white line! I called the customer service and no one answered, as the departure for camp was fast approaching. Taken by time, I had to order my camp labels on the A-qui-s website and frankly, it's 1000 times better! And the quality is there. You're number 1 when it comes to sending out newsletters, but at least learn to respond to your customers.
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Response from Petit-Fernand
Hello Anita, We're very sorry to read your message, and we apologize for the delay in responding.
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christine MILLON
Rating: 1 out of 5
parcel received with a different name on the labels.....
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Response from Petit-Fernand
Hello Christine, We're sorry about this error. We confirm that the correct order will be sent within the next 48 hours. Have a nice day!
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Carole Noilhetas
Rating: 1 out of 5
I received labels for a child other than mine. I made a complaint on the site and to date there has been no response.
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Response from Petit-Fernand
Hello Carole, We apologize for the delay. We have just left you a voice message to help you as soon as possible. Have a nice day!
M
Massimo M.
Rating: 1 out of 5
I received a damaged item (the water bottle). I wrote a complaint but was never contacted back. I would like at least a refund or if a replacement would be possible. Thank you
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. ? Alessio
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Ines M.
Rating: 1 out of 5
Unfortunately I couldn't try it as the labels seemed to have been thrown away between the advertising and newspapers. Very sad.
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Response from Petit-Fernand
We are sorry for this problem. Please contact our customer service with more details !
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Anastasia P.
Rating: 1 out of 5
My order never arrived. Nobody picks up the phone no idea what is going on
Response from Petit-Fernand
Hi Anastasia, we called you back and left you the message. The delivery is up to 10 days. We invite you to wait until the 18th July for your labels to arrive.
A
Anthony Duval
Rating: 1 out of 5
We still have not received our order. We have not heard from you and / or heard back from you. We placed a large order
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Response from Petit-Fernand
Hello Anthony, We have just sent you a message to help you with the delivery of your order. Have a nice day!
C
Cleo Crunelle
Rating: 1 out of 5
Alas, to date I have not received a delivery or a refund. Customer service which does not answer quickly and which proposes to me to pay again of the expenses of sending to me my commende already paid Jespère nevertheless still to receive my order to refund or my commende delivered but I doubt it strongly (order the 11/6) I will not return quickly for a new commende if no solution is offered.
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Response from Petit-Fernand
Hello Cleo, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
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Nicole R.
Rating: 1 out of 5
Didn't get the real one. I am very disappointed. Been waiting for 4 weeks.
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Response from Petit-Fernand
Hi Nicole, we're sorry about the delivery! Can you please confirm your address via the email we send to you?
T
Toundassomde Konombo
Rating: 1 out of 5
Hello, I can't evaluate because I still haven't received my labels.
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Response from Petit-Fernand
Hello Tounda, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
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Giusi D.
Rating: 1 out of 5
The shipment never arrived!
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Response from Petit-Fernand
Good morning Giusi, we are sorry to hear about this anomaly is being delivered by postal services. We have contacted you to provide a solution. Have a good day ?
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Günter K.
Rating: 1 out of 5
Was never delivered
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Response from Petit-Fernand
Hello Günter . We have been trying to reach you to confirm your address. Can you please confirm your address ?
M
Mrs A.
Rating: 1 out of 5
I've been waiting three weeks for my order. I have written emails and called them and nothing is happening. Really annoying
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Response from Petit-Fernand
We are sorry to hear that. Can you confirm your address with our customer service and we will resend your order ?
J
Joana Fernanda Estrada
Rating: 1 out of 5
Not received I am sorry but I have not received it yet. If you would be so kind.
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Response from Petit-Fernand
Joana, we have just sent you an email to help you quickly. Greetings :)
K
Karima Eblés
Rating: 1 out of 5
I did not receive the labels in time. I had to get a refund because there was no other solution. I am very disappointed
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Response from Petit-Fernand
Hello Karima, We have sent you an email to help you with your order. Have a nice day
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Emmanuelle Bedee
Rating: 1 out of 5
Buy self-adhesive labels They come off in the first wash, a shame because they were pretty.
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Response from Petit-Fernand
Hello Emmanuelle, Sorry again about the gluing problem. We can confirm that we will be sending you back part of your order. Very nice day to you
T
Tatiana G.
Rating: 1 out of 5
Three weeks without a reply from customer service .... when it is supposed to take 24/48 hours.
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Response from Petit-Fernand
Hello Tatiana, We have tried to contact you by phone and we have sent you an email to help you as soon as possible. Regards
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