The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very disappointed with the product, the stickers for the pencils or pens don't really stick well, you have to tape over them, not practical, not environmentally friendly and too expensive for a product that doesn't work.
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Response from Petit-Fernand
Hello Marie, We have sent you an email to help you quickly. Have a nice day!
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MRS A.
Rating: 1 out of 5
The stickers were faulty and weeks later still.no replacement
Response from Petit-Fernand
Hi Amanda , our apologies for the inconvenience ! We are surely sending you over the replacement !
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Angela C.
Rating: 1 out of 5
I'm sorry I would give you 0 zero the package results delivered instead I got nothing there was the phone number why you did not call me for delivery since it was a small package What happened to my labels ?n* order 300090846 paid 9 euros? But how do you work? Never to be repeated I will point this out to everyone I know Goodbye
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Response from Petit-Fernand
We are sorry to hear about this non-delivery by the postal services. I have taken steps to contact you to find a solution about it. Good day Alessio
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Anais
Rating: 1 out of 5
I'm very disappointed with the iron-on clothing labels because in the first wash all the labels came off. I followed the instructions to the letter and they didn't stick. It's not the first time I've ordered from you.
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Response from Petit-Fernand
Hello Anais, We have just sent you an email to help you with your latest order. Have a nice day!
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Aurelie Simon
Rating: 1 out of 5
My order never arrived, made 1 month ago my daughter leaves in 2 days and they don't care,....
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Response from Petit-Fernand
Hello Aurélie, We are very sorry about this delivery problem with our carrier. We hope your order will arrive very soon this time. Good day to you
A
Ariadna Sunyer i Blasi
Rating: 1 out of 5
I HAVE NOT RECEIVED MY ORDER, I HAVE MADE A CLAIM AND, IN THE SECOND DELIVERY, THE ORDER HAS NOT ARRIVED. I EXPECT A REFUND.
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Response from Petit-Fernand
Hi Ariadna, We confirm that your order has been returned. We apologize again for this delivery problem. Regards
S
Sandy FAYE
Rating: 1 out of 5
1st wash, all the labels came off, regardless of the backing material. And of course they don't stick anymore. I followed your instructions and my labels were holding very well before washing. I'm very disappointed and angry
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Response from Petit-Fernand
Hi Sandy, We have just contacted you by email to help you with your latest order. Have a nice day!
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Janina P.
Rating: 1 out of 5
I am rather disappointed. The examples showed the stickers on pens. I then ordered 40 of them. Unfortunately, the stickers are much too big for normal thicker pens. I made a complaint. But never received a reply. What a shame!
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Response from Petit-Fernand
We have emailed you to find out more. Can you please reply with more details so we can find out what the problem is.
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Maite siria
Rating: 1 out of 5
I did not receive the stickers for my baby's baptism.......!!!Never again .....aun I am waiting for my refund!!!!
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Response from Petit-Fernand
Good morning Mayte, We have just sent you an email to help you. I am waiting for your response, Regards
S
Sarah Bardani
Rating: 1 out of 5
Never received m outrageous order
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Response from Petit-Fernand
Hello Sarah, We are very sorry about this delivery problem. I have just sent you an email to help you as soon as possible. Have a nice day!
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Sal C.
Rating: 1 out of 5
Did not receive item
Response from Petit-Fernand
Hi Sal, following our conversation over the phone we are going to resend you labels again to the same address. We hope you will receive them soon!
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VANESSA FERNÁNDEZ BAUTISTA
Rating: 1 out of 5
I placed the order at the beginning of June, today is June 29th and the order has not arrived.
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Response from Petit-Fernand
Hello Vanessa, We apologize for this delivery anomaly on the part of the postal services. I have just sent you an email to confirm your address and find a solution together. Have a nice day ? Alessio
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Elisa F.
Rating: 1 out of 5
I am sorry to have to give a failing grade but 2 times the order did not arrive until, by changing shipping address, we were able to retrieve the labels.... The time frame itself is long, but as a result of all these additional issues, the product arrived after more than a month when the child was already out of school.
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Response from Petit-Fernand
Good morning Elisa, we are sorry to hear about these issues with the postal service. We have done everything possible to ensure delivery of your order. We thank you for your understanding Have a good day ?
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Sara Marrero Guillamón
Rating: 1 out of 5
I have not received my order since I ordered it to fe cha May 31, 2022. I am surprised because the first time I ordered it was very fast. I would like you to give me or find a solution.
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Response from Petit-Fernand
Hi Sara, Sorry to read this. I just sent you an email to find a solution together. Have a nice day ? Alessio
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Aurora Rubio
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Aurora, We are sorry for this delay. I just sent you an email to find a solution together. Have a nice day ? Alessio
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Marie Balbaud
Rating: 1 out of 5
Hello, I'm extremely disappointed and angry that the labels have rubbed off on my daughter's new clothes. It's unacceptable that labels that are supposed to be machine-safe should ruin clothes. Best regards.
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Response from Petit-Fernand
Hi Marie, I'm sorry to read that. Even though it's very rare, I imagine it's a production fault. We have contacted you to propose a solution. Have a nice day Alessio
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Raquel Fernández
Rating: 1 out of 5
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
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Response from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
I
Isa B.
Rating: 1 out of 5
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
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Response from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
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Mylene Bernier
Rating: 1 out of 5
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
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Response from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
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Ana
Rating: 1 out of 5
I have not received the order nor have I heard anything about it.
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Response from Petit-Fernand
Good morning Ana, I am sorry to read your message. If you have any problem with your order, you can contact our customer service ([email protected] or via our contact form on our website) and we will be glad to help you. Thank you for your understanding and have a great day!
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Frau P.
Rating: 1 out of 5
Unfortunately, no agreement has yet been reached. Money for ordered goods was deducted from my account on 3.6.22. Would not have been received until today. I wrote an email saying that the goods had not yet arrived, this was at the beginning of the week. Only the should be delivered in mailbox. Should ask neighbors. But definitely nothing arrived. I am very disappointed with the handling. As I had confirmed that nothing had been delivered anywhere. Then there was no reply
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Response from Petit-Fernand
We regret the delivery problem. The previous email was to confirm your address. Your order will be produced again within 48 hours and sent to the post office.
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Andrea M.
Rating: 1 out of 5
I placed an order, paid but nothing arrived.
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Response from Petit-Fernand
Good morning Andrea, as communicated to you in our previous exchanges we have rescheduled your order. We are still sorry for this delivery anomaly and we hope you will receive the new shipment as soon as possible. Have a good day ? Alessio
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Carole
Rating: 1 out of 5
Did you sell my phone number ????. I strongly suspect this because since my purchase, I have been harassed on my cell phone. I regret my purchase !!!!
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Response from Petit-Fernand
Hello Carole, we can confirm that your telephone details have not been passed on or sold. We apologize for the inconvenience and invite you to contact us if you wish to discuss the matter further.
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Ln
Rating: 1 out of 5
I find the labels impractical, they don't stick well, so yes of course it says to stick on the garment label, but with the size of the labels it's difficult to do so. In short, I'm disappointed and wouldn't recommend them.
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Response from Petit-Fernand
Hello Helene I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just contacted you by phone and email to find a solution together. Have a nice day Alessio
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CarolineCaroline S.
Rating: 1 out of 5
Cheap tacky plastic stickers Not worth the £12 paid , Then I get a phone call asking my problem although stated here , when requesting a goodwill refund I'm told to send back at my own expense, so awful merchandise and awful customer service!
Response from Petit-Fernand
Hi Caroline, after the phone talk I can offer the two options. Please, see the email with more details. We are sorry about your dissatisfaction.
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ERIKA GAUDIN
Rating: 1 out of 5
SCAM, won with the code UHV-22-VH3VY but impossible to benefit from it, pass your way
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Response from Petit-Fernand
Hello Erika, We're sorry to read that the coupon code you won didn't work. We invite you to contact us by email in order to help you use this code :)
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Carla sofia Oliveira da silva
Rating: 1 out of 5
My opinion is that you have kept the money and the labels, so you have a zero out of zero.
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Response from Petit-Fernand
Hi Carla, I'm sorry you didn't end up receiving it. We sent you an email several weeks ago to help you, but we haven't heard back. Feel free to reply or contact us directly through the contact form on our website. Regards
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Vinciane Nolius
Rating: 1 out of 5
None of the iron-on labels held!
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Response from Petit-Fernand
Hello Vinciane, Thank you for your time. I have just sent you an email regarding your order. Good day to you
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Amy
Rating: 1 out of 5
Product still not arrived weeks after order was placed.
Response from Petit-Fernand
Hi Amy, we are very sorry about the delivery issues! Could you please confirm your address to our customer service and we will resend you the labels again on our cost.
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Mauro F.
Rating: 1 out of 5
I have purchased at two times thermoadhesive labels from you, the quality compared to previous years has greatly deteriorated, i.e. labels put on as per your description after not even one wash in the washing machine the same came off. I think I will no longer buy from you I will turn to other firms that use materials of definitely higher quality than yours.
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Response from Petit-Fernand
Good morning Mauro, we are sorry to read that the labels did not meet your expectations: it may have been a defective order. We have sent you an email so that we can give you a satisfactory solution. Good day, Luigi
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Eva Broilliard
Rating: 1 out of 5
A shame !!!!! I ordered 2 times and never received anything !!!! To flee ..
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Response from Petit-Fernand
Hello Eva, We have sent you an email to help you. Have a nice day!
A
Adeline
Rating: 1 out of 5
My labels come off all the time. I do not recommend this product.
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Response from Petit-Fernand
Hello Adeline, Thank you for your feedback. We're sorry to hear that, and we've contacted you by email to help you. Have a nice day!
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Laure Lefeuvre
Rating: 1 out of 5
I never received my order. I sent a message to customer service, no answer. Disappointed
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Response from Petit-Fernand
Hello Laure, We apologize for the delay in your delivery. Thank you again for your confidence.
A
Anónimo
Rating: 1 out of 5
I had a problem with the order, wrote to customer service and received no response.
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Response from Petit-Fernand
Hi Maria Belen, I'm sorry you haven't received your order yet. I just sent you an email to help you as soon as possible. Regards :)
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Emma E.
Rating: 1 out of 5
Order not yet received despite ordering nearly 4 weeks ago, and now I'm being asked for feedback.
Response from Petit-Fernand
Dear Emma, we are very sorry that you still did not receive your order. We wrote to you an email to check the address and we will surely resend the order again on our cost.
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elodie Billen
Rating: 1 out of 5
object label, doesn't stick to the objects, which is the last straw. I read that the object had to be clean for a perfect adésions, it was the case. Disappointed, it's not even back to school yet and it doesn't fit. I'll never buy again.
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Response from Petit-Fernand
Hi Elodie, Sorry to read this. We have contacted you by email to help you with your order. Have a nice day!
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Hivert N
Rating: 1 out of 5
I ordered the clothes labels to stick on with the iron, a disaster impossible to make them fit on any kind of fabric. It's a shame.
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Response from Petit-Fernand
Hello Noemie, We have just sent you an email to help you with your latest order. Very nice day to you
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Sandra Leroux
Rating: 1 out of 5
I haven't received my labels!
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Response from Petit-Fernand
Hello Sandra, We are very sorry for the delay of your order. We have just written to you by email in order to help you. Have a nice day!
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Diana
Rating: 1 out of 5
I placed the order 21 days ago and it has not arrived yet.
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Response from Petit-Fernand
Hi Diana, We just sent you an email to help you with your order. We are sorry for the delay of your purchase. Regards
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Nathalie Michiels
Rating: 1 out of 5
Labels peel off too quickly
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Response from Petit-Fernand
Hello Nathalie, Our apologies for this quality incident. Thank you again for being available on the phone. Have a nice day
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