Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I have already sent you an email which has been ignored until today. It's just not that good, rather garbage
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Response from Petit-Fernand
Hello, we are sorry that you have had a bad experience! We replied to you on May 10 and asked for the photos, but no response from your side so far. Please send the photos with the faulty labels to resolve the issues.
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Clementine Joffrin
Rating: 1 out of 5
Very disappointed with the quality. I gave a personalized water bottle to my 4 year old son, who dropped it the first time he used it and the cap broke. The price isn't worth the quality, but it's beautiful but useless !!!!
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Response from Petit-Fernand
Hello Clémentine, We're sorry the cork broke. We wish you a nice day
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Hafsa Edarazi
Rating: 1 out of 5
Second order on this site and unfortunately I did not receive my order! Too bad, I was very happy with my first order.
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Response from Petit-Fernand
Hello, We are sorry for the delay of the post office. We have just sent you an email to help you as soon as possible. Have a nice day!
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Stefm
Rating: 1 out of 5
The iron-on labels didn't even last 1 week of vacation for my 9 year old son.
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Response from Petit-Fernand
Hello Stéphane, We have just contacted you by email to help you with the labels. Have a nice day!
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Céline Heller
Rating: 1 out of 5
Thermo-adhesive labels peel off better from the notebook in this format, but they often don't fit into clothes at all! They peel off one after the other. This is the last time I'll be placing an order.
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Response from Petit-Fernand
Hello Céline, Sorry to read this on your labels, it's not normal. We have just contacted you by email to help you as soon as possible. Have a nice day!
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Shiellah C.
Rating: 1 out of 5
I have still not received my order despite it being nearly 4 weeks since I placed the order which was suppose to be in time for schools opening.
Response from Petit-Fernand
Dear Sheillah, we are sorry about the delivery problems! Could you please confirm your address to our customer service and will resent it again on our cost!
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Aurelie Fillion
Rating: 1 out of 5
I'm very disappointed with the iron-on labels, which don't stick very well and as soon as I wash them (8 days after I've stuck them on), they all come off. I had placed my first order a few years ago and the quality has nothing to do with it. I won't be ordering again.
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Response from Petit-Fernand
Hello Aurélie, Sorry to read this on your labels, it's not normal. We have just contacted you by email to help you as soon as possible. Have a nice day!
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Macarena Sancho
Rating: 1 out of 5
We can't get the labels on. We followed the instructions but they don't stick. Macarena
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Response from Petit-Fernand
Hi Macarena, We just sent you an email to help you :) Greetings !
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Claire Fauve
Rating: 1 out of 5
Order still not received after 3 weeks! Now I don't need it ...
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Response from Petit-Fernand
Hi Claire, Sorry to read about the delay in delivery of your order. We have just written to you by email to help you quickly. Have a nice day!
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Carsten H.
Rating: 1 out of 5
No delivery despite collection from credit card!
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Response from Petit-Fernand
Hello Carsten. We are sorry to hear that you have not received your order. Please contact our customer service with the address confirmation so that we can resend it. So far we have never received a message from you
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Iole M.
Rating: 1 out of 5
Product not delivered
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Response from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day.
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Customer
Rating: 1 out of 5
I have order 1 month ago so far haven't received it.
Response from Petit-Fernand
Hello, We are very sorry to hear aboth the delivery problem. Could you please contact our customer service and we will resend your order again!
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Sophie Vincent
Rating: 1 out of 5
Order never received!!! I received the 1st order 15 days after ordering.
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Response from Petit-Fernand
Hi Sophie, Sorry for the delay, we have contacted you by email to help you . Have a nice day : )
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Roxy
Rating: 1 out of 5
Unfortunately I had to wait so long because my order was lost!!! With the next shipment 3/4 days
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Response from Petit-Fernand
Good morning Rosaria, we are sorry to hear that you have not yet received your order. As agreed, we have rescheduled at our expense, so you should receive your order soon. We wish you a good day and remain at your disposal. Alessio
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Lejola
Rating: 1 out of 5
Unfortunately, the drinking bottle always leaks when it contains mineral water. My little one, aged 5, can't close the lunch box herself. That's a shame. I also think there are too many individual compartments. One compartment would be enough. Because you can't leave one out, otherwise the bread flies around in the tin. And so you always have to wash everything. The stickers for the clothes are great and hold well.
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Response from Petit-Fernand
We are sorry to hear that you have had an unpleasant experience. Can you please contact our customer service with more details for the replacement?
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Sabrina Rossel
Rating: 1 out of 5
All the glued labels came off almost immediately?
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Response from Petit-Fernand
Hi Sabrina, Sorry to read this. We have just sent you an email to help you :) Have a nice day
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Sandra Bastardo Toquero
Rating: 1 out of 5
The order never arrived. It was for a children's trip and I had to find another last minute solution.
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Response from Petit-Fernand
We apologize again for this incident Sandra, Have a nice day.
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Estelle Grischko
Rating: 1 out of 5
Labels that fall off after washing!
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Response from Petit-Fernand
Hello Estelle, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. We've sent you an e-mail on the subject to try and find a solution. Alessio
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Elis
Rating: 1 out of 5
They are very nice but they never arrive on time and you have to claim them, it says that they arrive between 2 and 10 working days and here I have been waiting 16 and they have not arrived, it is not the first time I have had to claim for them to be sent to me because it seems that they are lost.
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Response from Petit-Fernand
Good morning Elisa, We are sorry to hear that you did not receive your order. We have sent you an email to find a solution. Good morning Alessio
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Cassandra Coliche
Rating: 1 out of 5
Design and delivery times respected but I am very disappointed with the quality of my order. More than half of my iron-on labels peeled off after the 2nd wash, despite following the instructions. Considering the price and my expectations, I'm very disappointed.
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Response from Petit-Fernand
Hello, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
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Cindy
Rating: 1 out of 5
The labels I ordered don't stick to the clothes at all. I'm very disappointed because I ordered these a few years ago for my son and everything was fine.
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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Diana Brunet
Rating: 1 out of 5
the labels came off the clothes after the first wash. Shoe markers don't seem very stable either. Also too many useless object labels. The truth for the price the quality is very poor!
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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Anna Sikanja
Rating: 1 out of 5
Hello, the labels came off in the first wash. The first purchase was perfect but the second was very disappointing.
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Response from Petit-Fernand
We are very sorry! Please contact our customer service department with the photos for a free replacement.
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Celia González Fuentes
Rating: 1 out of 5
I have not received anything. It seems like a scam to me.
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Response from Petit-Fernand
I have sent you an email to verify that the address you entered when placing the order is correct. I remain at your disposal and wish you a good day. Alessio
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Jennifer Miskakah
Rating: 1 out of 5
Received with wrong name written on it. I had to use this label quickly so I called your customer service and they were unable to find another solution for me, telling me, well, we sent the package, but it was a mistake on your part. You should have sent the package by express parcel delivery and not by normal parcel delivery.
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Response from Petit-Fernand
We are sorry that you received the wrong labels in the first place. We did indeed reship the correct order to you immediately with priority mail and confirmed it by e-mail.
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Cristina
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hi Christina, we are so sorry! The order was shipped at the end of March. I am sending you an email to help you.
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Miss L.
Rating: 1 out of 5
Commande non reçue J'ai deja contacter le service client / vérifier mon adresse également Pas recu de réponse du service client à ce jour
Response from Petit-Fernand
Pouvez-vous contacter notre service clientèle pour confirmer votre adresse et nous vous renverrons les étiquettes à nos frais ?
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Mélissa Lemarié
Rating: 1 out of 5
Address error? I never received my order. It was supposed to be returned but never was! Very disappointed
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Response from Petit-Fernand
Hi Mélissa, Sorry to read that your order has not arrived. We have just contacted you to help you. Have a nice day!
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Christèle Wyseur
Rating: 1 out of 5
Hello. My order went to the wrong address and I haven't heard from them since. This is not serious. I'm disappointed
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Response from Petit-Fernand
Hello Christèle, We have sent you a message to help you, Have a nice day
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Anne Meseguer
Rating: 1 out of 5
I had to sew all the labels back on. They won't stay on.
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Response from Petit-Fernand
Hello Anne, I'm sorry to hear that. A short message has been sent to you to help you as soon as possible. Have a nice day!
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Luana
Rating: 1 out of 5
Poor product
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Response from Petit-Fernand
Hello Luana, We are sorry the order did not meet your expectations. However, coto that you sent us a message two weeks ago, which was followed by our response in which we asked you for photos to verify the problem and find a solution. We look forward to your riscotro A good day ? Alessio
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Laila
Rating: 1 out of 5
It's good, but doesn't stick well enough to clothes or other objects.
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Response from Petit-Fernand
Hello Laila, We're sorry to read this. We have contacted you by email to help you find a solution. Have a nice day!
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Maria Laura Alves Moura
Rating: 1 out of 5
I haven't received my order
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Response from Petit-Fernand
We are sorry about the delivery problem and unfortunately we cannot influence La Poste. Please let us know if you have received your refund.
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Joanna B.
Rating: 1 out of 5
Never received item
Response from Petit-Fernand
We are very sorry about this! Could you please get in touch with our customer service to confirm your address and we will happy to resent it on our cost?
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Kristina Gonzalez Fernandez
Rating: 1 out of 5
During the purchase process the payment is made with paypal but the company does not complete the purchase. An error appears on their website and the order is not registered but the amount is charged to paypal. Contact with the company which does not respond, because despite being a website no one works on weekends. Curiously after claiming in paypal I receive an email in which they inform me that I have the products in the cart and that if I want them to PAY AGAIN. A scam and a total lack of customer service. PayPal at the moment is not responsible and does not allow me to claim the amount. I will return the receipts and they will explain me where is the order number and the merchandise.
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Response from Petit-Fernand
Hi Kristina, I don't think we have understood each other, of course you are not going to pay twice. Can you give us the number of the order to find the payment and understand what happened ?
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Customer
Rating: 1 out of 5
Labels don't stick!!!
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Response from Petit-Fernand
Hello Charlotte, We have just contacted you by email to help you find a quick solution. I'm sorry the labels won't fit.
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Eleonora
Rating: 1 out of 5
About a month after ordering, I have not received what I ordered nor any communication about the shipment.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. We have sent you an email regarding this in order to find a solution. Alessio
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Sarah
Rating: 1 out of 5
Doesn't stick to my dog's collar, who keeps losing his medals despite scrupulously following the instructions - too much money lost.
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Response from Petit-Fernand
Hello Madam, please note that the labels do not stick to all materials! We've sent you an e-mail to ask for more details.
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Marina
Rating: 1 out of 5
I bought 2 stoppers for water bottles but the 2 stoppers have a problem because they don't close.
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Response from Petit-Fernand
Hello Marina, I've just sent you an e-mail to help you.
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Vittoria P.
Rating: 1 out of 5
I ordered custom labels, not only did they never arrive but I was currently offered neither a refund nor a voucher for a new purchase.
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Response from Petit-Fernand
I have sent you an email in order to verify that the address entered when ordering is correct. We can then find a soulzioen. I wish you a good day. Alessio
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