The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Nice selection of labels and simple design and the delivery time was as promised. Unfortunately, the iron-on labels do not stick to the clothes despite following the instructions exactly. They peel off after the first wash and the corners are already coming loose again on unworn clothes. I hope that at least the labels for the shoes hold as promised.
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! Are you sure you have followed all the instructions for use? https://www.esistmeins.de/etiketten-kleben-aufbuegeln Set the iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before using it. Ironing labels are applied directly to the garment. Caution: avoid elastic areas and seams. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to apply the labels. We will then be able to better understand the problem and help you further.
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Roseanne
Rating: 5 out of 5
I ordered from them for the first time last year and the stick on name labels have lasted all year! They have not faded or started to come off. I have ordered again this year. Very happy :)
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Hoxton B.
Rating: 5 out of 5
The most fantastic labels. They never come off or fade. Also excellant customer service !
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Jennessy Gruchy
Rating: 2 out of 5
Labels do not always hold after washing. Received package much too late. Shipment took too long.
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Response from Petit-Fernand
Hi Jennessy, We have just contacted you by email to help you with your latest order. Have a nice day!
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Tania P.
Rating: 5 out of 5
Very serious company, the product I still can't say how long lasting it is, but in the meantime aesthetically it looked good on me! Shipping with simple priority, so watch the box.....
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Sophie
Rating: 5 out of 5
Bottle caps are not easy for small children, I'm delighted to see that a screw-on model is now available!!!! :-)
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Response from Petit-Fernand
Many thanks :)
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Doria
Rating: 2 out of 5
Two stars only because they respond to emails. There is a lot of competition in this area, more than someone like me not receiving labels. Ordered and paid for 50 pieces on July 16. To date nothing
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Response from Petit-Fernand
Good morning Doria, we are sorry to hear about this cosn delivery anomaly by the postal service. Please feel free to contact us via email and we will find an appropriate solution. Have a good day ?
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paola R.
Rating: 5 out of 5
I have been ordering from this site for several years and I am very happy with it. Not only because the labels, unlike others ordered on other sites, do not come off and stay in the clothes and objects firmly, but also because of the seriousness with which everything is handled. Friendliness, helpfulness, professionalism and seriousness are their prerogative. The labels have crazy quality and although, perhaps, there are cheaper ones, it is not worth changing because these are light years superior in quality from the others! Order here and you will not regret it
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Response from Petit-Fernand
Dear Paola, Thank you for sharing your experience. Have a great day and see you soon! ?
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Roberta S.
Rating: 5 out of 5
Very nice product and well made, beyond expectations. Very kind, I had a problem with the shipment not arriving and they immediately resent the order.
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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Katerina G.
Rating: 5 out of 5
Very satisfied!!! Today I placed my second order. My first order was last year, I ordered stickers for my daughter for kindergarten. Now I ordered for my daughter again and for my son too. I let them pick out the motifs themselves. They're very happy and so am I. Will order again when I need stickers ??????
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Alejandra Guzmán Torres
Rating: 5 out of 5
I had a problem when making the labels because I didn't realize I wrote it wrong and they solved it right away without any problem.
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Response from Petit-Fernand
Thank you Alejandra :)
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customer
Rating: 5 out of 5
Ordered last week. They arrived extremely quickly and look great. 2nd time ordering and they still maintain great service and great product. I recommend
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DENIS
Rating: 5 out of 5
Great team and product as requested. Fast delivery Excellent discovery
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Response from Petit-Fernand
Merciiiii :)
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Pauline
Rating: 5 out of 5
Products conform to the description very pretty rendering. Delivery in 1 month
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Giovanna
Rating: 2 out of 5
Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.
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Response from Petit-Fernand
Good morning Joan, We are sorry to hear about this unpleasant experience with the postal service. Despite not depending directly on us we will provide a solution to this inconvenience. Good day Alessio, Customer Service
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Emilie
Rating: 3 out of 5
I'm really pleased with the fabric snack bags and the labels to stick on school supplies. Very good quality and very pretty! On the other hand, I'd strongly advise against iron-on labels for clothes ... after several years with a competitor's brand, I wanted to change models (always very pretty) but the labels come off in the first wash (I stuck them on properly). I'm really disappointed with this product!
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Response from Petit-Fernand
Hello Emilie, Thank you for taking the time to send us all this information. Please give us a call and we'll be happy to help you with the iron-on products. Have a nice day!
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Aurelien Jonckheere
Rating: 5 out of 5
Products correspond perfectly to the choices made when ordering and received promptly...
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Response from Petit-Fernand
Thank you very much Aurélien!
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Caroline DOTTIN
Rating: 4 out of 5
Although I would have liked to be able to delete the photos selected by mistake instead of having to replace them... The result is great! And no headaches?
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Client
Rating: 5 out of 5
Serious and reliable site! Very fast shipping and top quality for my little ones. I'll be recommending it soon?
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Response from Petit-Fernand
To the tooop :) Many thanks
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Alizee Muller
Rating: 5 out of 5
Always new suggestions of images and colors. It's a pleasure to create with my 5 and 2 year olds, but also a pleasure for our eyes. We're always delighted to use your products to prepare for homecoming or vacations. A warm welcome to customer service and quick action on complaints in the event of problems. Very professional and friendly team. See you soon, Mme EL Marbouh Alizée
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Erina
Rating: 5 out of 5
Fast and very kind when I communicated by message. I recommend you a lot!
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Elodie AKOHOUENDO
Rating: 5 out of 5
Excellent! I'm delighted with their products! I started in Germany, and I'm continuing now that I'm back in France! Keep up the good work!
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CECILE
Rating: 3 out of 5
Average rating because I received someone else's order. After calling customer service, I received my order very quickly at no extra charge. I will therefore take the risk of ordering from this site again.
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Response from Petit-Fernand
Hi Cécile, I'm really sorry about this order exchange error. Very nice day
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Tina
Rating: 5 out of 5
Very good quality and beautiful labels, very good and secure site, very fast delivery I recommend!
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Michela I.
Rating: 5 out of 5
Ordered twice from them, always excellent!
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Denisa I.
Rating: 5 out of 5
Again with pleasure ??
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Fabienne
Rating: 5 out of 5
Beautiful labels. I had a delivery problem with the post office, the team immediately sent back a batch. A nice commercial gesture.
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Response from Petit-Fernand
Many thanks Fabienne :)
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Marina Le Cochennec
Rating: 5 out of 5
Very good. Fast and well explained.
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Natasa S.
Rating: 5 out of 5
As always, I am more than satisfied with my order. I would order here again and again, no matter what.
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SANDRINE GARRE
Rating: 3 out of 5
the labels are superb and effective but the size was not requested enough. i did not see that there were several dimensions otherwise i would have chosen rectangular and not square.too bad.
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Response from Petit-Fernand
Hello Sandrine, Thank you for your message. We have passed on the information to the relevant department. Have a nice day!
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Sam
Rating: 5 out of 5
good product, practical and ideal for school supplies and clothing .
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FAUSTINE MORIN
Rating: 5 out of 5
Good quality and fast.
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Lizzy
Rating: 2 out of 5
I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.
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Response from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
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Mimi
Rating: 4 out of 5
I had a little problem because my cheque took more than 20 days to arrive. They were quite responsive when they received it and got back to me. The labels are perfect.
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Response from Petit-Fernand
It is with great pleasure :) A beautiful day
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Annabella V.
Rating: 5 out of 5
Great for making it easier to manage the baby in daycare so things don't get lost. The labels in the water bottle and containers hold up to water and dishwasher. The labels in the clothes hold up less but I have to say I tried them two years ago and maybe the hot water affected them. However I keep coming back every year! Always fast and the purchase is super easy.
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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cathy gasca
Rating: 5 out of 5
Delivery problem, they were very reactive. Thank you
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Response from Petit-Fernand
Thank you very much for your message. Have a nice day!
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Katharine
Rating: 2 out of 5
I am still waiting for my order and have had no response from customer service via email (they say will respond within 24 hours but haven't) and when I ring it says all agents are busy and to contact them via email. Whilst I acknowledge this is still within the advised delivery time (I ordered 8 days ago) I would really like an update on when I should receive them as required for nursery start date next week. I think the website is misleading in that it advertises they are ësent within 48 hours' which made me assume that even if sent second class I would receive the order within a week. It was only when I received the order confirmation email that it said delivery time was 2-10 working days so 2.5 weeks from ordering. I think it should be much clearer at the point of ordering how long the delivery process is as if I'd known I'd have chosen a different company where I'd be guaranteed to receive it within a week of ordering. Disappointed.
Response from Petit-Fernand
Hi Katharine, thank you for your review. We are sincerely sorry if you had to wait for your order more than 8 working days and that we were unable to answer within 24 hours on your inquiry. We experienced a lot of demands at the same time and therefor it took us longer to answer everyone. We advice on our website that all our products are customized and produced within a maximum of 2 working days. The delivery time for priority mail or parcel is between 2 and 6 working days after dispatch (which itself takes place on the 3rd day after the order at the latest). The postal delivery times may unfortunately vary and are given as an indication. It is generally necessary to wait 10 days before opening a claim with our partners. We make a note with the indication of delivery time on the payment page. We hope you still enjoy our products!!!
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Sophie Jolibois
Rating: 5 out of 5
I am extremely satisfied with your site and that's why I order every year.
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Response from Petit-Fernand
Many thanks for your loyalty Sophie :)
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Guest
Rating: 5 out of 5
Super with fast delivery as usual!
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Response from Petit-Fernand
Au top!!!! Thanks Julie :)
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Stéphanie LEPLAY
Rating: 5 out of 5
Very satisfied
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