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S
Rating: 4 out of 5
Pleasant site navigation, wide choice of products and fast delivery. One downside: I received too many e-mails following my order.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 922 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
I've just received the labels, they're super cute and conform to my personalization, we'll have to see how they stand up to washing.
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I
Rating: 2 out of 5
I purchased the labels because they were guaranteed to be shipped by July 22, instead they arrived on the 24th after I no longer needed them
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Response from Petit-Fernand
Good morning, We are sorry you did not receive your order in time. Shipping actually takes a maximum of 10 business days. You received the shipment late but still within the time frame specified by the postal service. We remain available for any information sur [email protected] and wish you a good day. Alessio, Petit-Fernand
D
Rating: 3 out of 5
Very nice labels and fast delivery. On the other hand, it's very difficult to peel off the small labels (mini format) to stick on objects. No problem with other formats, but this one is a real pain. I had the same problem last year. It's a pity, because it wastes time and is a bit discouraging.
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Response from Petit-Fernand
Hello Delphine, I have just contacted you by email so that we can find a solution to your problem. Have a nice day! Léa C-Monetiquette
I
Rating: 4 out of 5
Very pretty labels and fast
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I
Rating: 4 out of 5
Fast shipping, good quality
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Response from Petit-Fernand
Thank you for ordering from us and for your review. We wish you a nice day. ?? Elise, ItIsMine
J
Rating: 4 out of 5
A little too wide for the long ones, but otherwise great.
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C
Rating: 4 out of 5
The company is doing well. Slightly less shipping by post (attempted one delivery and left in stock )
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W
Rating: 4 out of 5
Labels for my princess's entry into CM2. Impeccable. Just as described. Pretty, shiny, colorful. My daughter is a fan. Can't wait to go back to school!
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D
Rating: 4 out of 5
Very good products and fast delivery (I ordered stickers and personalized bags). I only gave them 4 stars because my last order arrived a little wrinkled, so some stickers were damaged and wrinkled, but that happens.
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I
Rating: 3 out of 5
Hello, trustworthy site, but it's a shame we can't put more characters for people with long names.
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Response from Petit-Fernand
Hello and thank you for your message! We've taken your comment into account and will pass it on to the dedicated department! Have a nice day? Luce C-MonEtiquette
C
Rating: 4 out of 5
1st order and I am very satisfied and the labels are very beautiful and look good on the objects for the start of primary school.
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Response from Petit-Fernand
Thank you so much for trusting us! Lovely day? Luce C-MonEtiquette
A
Rating: 2 out of 5
labels have an error
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Response from Petit-Fernand
Good morning Giulia, we are sorry to hear that your order is not in line with your expectations. We have contacted you providing you with a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
I
Rating: 4 out of 5
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L
Rating: 4 out of 5
Nice designs, and labels that match the visual on the site. But compared with my last order, the paper is of poorer quality, peeling less easily and tearing even when the labels come off. It's a shame.
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M
Rating: 4 out of 5
I really like the labels but this time instead of each individual pack with the name of each girl, there were two in the same pack and I had to remove the staples to distribute each label to the corresponding girl.
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C
Rating: 4 out of 5
Found spare part for children's water bottle: replace broken cap!
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M
Rating: 4 out of 5
The new iron-on labels are much nicer and more practical than the first ones. To be continued in use and after several washes.
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J
Rating: 3 out of 5
Product is fine but delivery took over a week
Response from Petit-Fernand
Hello Jane, We are sorry to hear your delivery took a long time! Our delivery times to the UK are between 3 to 10 working days, as stipulated on our website. Kind regards, Jessica
S
Rating: 4 out of 5
The self-adhesive labels for clothes and objects are perfect! They hold up in every wash ;-) On the other hand, the iron-on labels from my previous order don't hold up at all :-( they come off after the 1st wash :-(
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L
Rating: 4 out of 5
Amazing! Quality of the products is brilliant and I absolutely loved the little book the iron on name tags were held in along with pages of rip out sheets of heat proof paper. Makes it a lot easier to store the book away for the next use.
Response from Petit-Fernand
Thank you for your wonderful review Lucy ? Glad to hear you enjoyed your order ?? Jessica, Petit-Fernand
E
Rating: 4 out of 5
I've been buying them for several years now and I'm very happy. It lasts over time. On
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I
Rating: 4 out of 5
Very good product Fast delivery
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A
Rating: 3 out of 5
Pen labels are very difficult to remove
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. Please don't hesitate to contact us via our contact form to explain the problem in more detail so that we can find a solution for you! We remain available to help you. Have a nice day? Luce C-MonEtiquette
D
Rating: 4 out of 5
The labels fully meet our expectations and those of the children, with their choice of colors and illustrations?
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Response from Petit-Fernand
Thank you so much for your kind comment! We are delighted that you like our products so much! Have a nice day? Luce C-MonEtiquette
G
Rating: 4 out of 5
Received my order 3 days before it was super fast. Lots of choices for the background, writing and images. When I unpacked it, my daughters loved it. Very good experience
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Response from Petit-Fernand
Hello Gwendolyn, Your labels couldn't wait to join your daughters' school supplies! We're delighted to hear that you're completely satisfied with your order. ?? Very nice day, Ophélie C-MonEtiquette
R
Rating: 4 out of 5
Easy efficient pretty and fast
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A
Rating: 4 out of 5
Great labels. Only the iron-on labels don't last with us.
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Response from Petit-Fernand
Hello Esther, thank you for your order and your review. We are very sorry that the iron-on labels are not holding. We have contacted you to have more information about this and to propose a solution. We wish you a nice day. Elise, EsIstMeins
V
Rating: 3 out of 5
I've been getting labels from you for 5 years but with the previous order I encountered a problem. the adhesive clothing labels hardly came off the envelope you sent , it took minutes before I could do it and when I could it all remained ruined and folded. still I redo the order giving you confidence. hope for the best
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Response from Petit-Fernand
Dear Valentina, we are sorry to hear that you have experienced a problem in previous orders, this is definitely a defect. Should you ever have a problem on the labels again, we remind you that you have 3 months to report it to us as stated in the general terms and conditions. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
Y
Rating: 4 out of 5
Easy to order and customize labels
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D
Rating: 4 out of 5
Good quality stickers but took a while to be delivered
I
Rating: 3 out of 5
I've been ordering for several years, but this year I was super disappointed with the item labels. They were much thinner go on the pencil and glued harder. Disappointed this year. On the other hand, I have nothing to say about the clothing labels.
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our labels. Indeed, the one-line labels for objects are not adapted to pencils and pens, the "minis" labels correspond better. Please do not hesitate to contact us directly at [email protected] so that we can advise you on our products! Have a nice day? Luce C-MonEtiquette
A
Rating: 4 out of 5
Super nice, my son is thrilled ?
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Response from Petit-Fernand
Thank you very much for this great review. That's perfect that your son likes the labels. Have a nice day, Elise, EsIstMeins
M
Rating: 4 out of 5
Great labels, true to the model. Fun and easy to use. The only drawback is that you can't change the size of the personalized text on the kits.
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Response from Petit-Fernand
Hello, thank you for your message. Your suggestion has been taken into account and we'll be talking to the dedicated department! Have a nice day? Luce C-MonEtiquette
I
Rating: 4 out of 5
Despite a delivery error, the problem was dealt with properly. Very pleasant person on the phone.
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Response from Petit-Fernand
Hello Mélanie, We are very sorry for this delivery error! We hope you enjoy your order! Have a nice week, Ophélie C-MonEtiquette
J
Rating: 4 out of 5
Unfortunately, my first delivery was lost in the post. However, after I contacted esistmeins, I was immediately offered a new delivery at their expense or a refund of the price!
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Response from Petit-Fernand
We are very sorry that your first order was lost. But we are always here to help and are glad we could offer you a solution. Have a nice day, Elise, EsIstMeins
V
Rating: 4 out of 5
Great labels, easy to customize is very cute Cute bottles but a little difficult to use for small children
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Response from Petit-Fernand
Good morning Viviana, thank you for sharing your opinion. ?? We are currently working on a new baby water bottle model. See you soon on our website! ? Alessio, Petit-Fernand
M
Rating: 4 out of 5
I love the labels from EsIstMeins. Easy ordering with a very large selection. Shipping just takes a little long. We waited about 7-10 days. Tracking would also be great.
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Response from Petit-Fernand
Hello Maria, thank you very much for your order and your review. With this order you had selected the delivery standard letter and unfortunately you cannot track your order. We do indeed offer the option to place an order with tracking. Please do not hesitate to contact us if you need help with an order. Have a nice day, Elise, EsIstMeins
J
Rating: 3 out of 5
I still haven't received my order...so I can't rate the product They have replied quickly to resolve the issue
Response from Petit-Fernand
Hello Julia, I have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
M
Rating: 4 out of 5
Quality products and fast delivery
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