Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 826 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2, 3 and 4 stars

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????
Rating: 3 out of 5
Disappointed And price a bit high
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we'll be happy to help you at [email protected]! Have a nice day? Luce C-MonEtiquette
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Deb
Rating: 4 out of 5
The stickers are great, they stick so well and never come off, they're cute and it was a good price. I've ordered twice from here. The only thing I feel could be improved on is how long it takes to receive the order, which was about 3 weeks.
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Momofyears
Rating: 4 out of 5
Very good purchase to label my son's school supplies. However, it lacks thin labels for the pencils, which is rather limited, fortunately I had anticipated taking more. I'd need a bit more design to customize them, as it quickly becomes "little/baby", but otherwise it's perfect. We found something to suit his age. Well-supplied pack and various labels that hold very well.
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Invité
Rating: 4 out of 5
Honestly, no worries, always so pretty and always good quality.
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Invité
Rating: 2 out of 5
I don't recommend... what a disappointment Order placed, shipped the next day. 13 days later still nothing received even though the site tells me that the order has been delivered. Positive points: the price and customer service that responds quickly.
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Response from Petit-Fernand
Hello. I'm sorry you didn't receive your order. I've just replied to your email to offer you some solutions! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
The stickers are super great, but the rows on the stitched side are very difficult or impossible to remove
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Response from Petit-Fernand
Thank you for your review. We are sorry that this row is difficult to remove. You can remove the staples to peel off the labels, so that should work. Please don't hesitate to contact us if it doesn't work. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 4 out of 5
Nice label renderings, nice colors, patterns. Easy and interesting personalization! The negative point is that my notebook is badly stapled, but that's OK.
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Mireia Reales Esteve
Rating: 4 out of 5
I love it as always, Surprised by new wonders, but I wish others had stayed, like the tiny ones to identify each little Crayon, bic, etc ...
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Christophe
Rating: 4 out of 5
I find the delivery time very long, 10 days. For the rest, the product meets my expectations.
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Invité
Rating: 4 out of 5
Everything worked out great!
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Response from Petit-Fernand
Thank you for your order and your review. Have a nice day, Elise, EsIstMeins ?
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Eva Cortes
Rating: 2 out of 5
It took forever to arrive. The stickers were great as always but this time they took too long.
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Response from Petit-Fernand
Good morning, We are delighted that you like our products but we are very sorry for this delay in delivery by the post office. Good morning, Camille
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Nele
Rating: 4 out of 5
Reliable and beautiful motifs. Delivery time quite long, 2 weeks.
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Response from Petit-Fernand
Thank you for shopping with us and for your review. As stated on our website, our products are shipped from France, so delivery may take a little longer. However, we hope you like our labels. Have a nice day, Elise, EsIstMeins ?
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Cr
Rating: 4 out of 5
The labels are very pretty and look good, too bad they're not better protected because the envelope got damp and the labels arrived all damaged.
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Kirsten J.
Rating: 4 out of 5
The name stickers are really beautiful. Only the delivery time was a bit long, but if you know that and can take it into account, it's ok.
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Response from Petit-Fernand
Thank you for your order and your review. As our products are shipped from France, delivery may take a little longer than expected. However, we are pleased that you like the stickers. ?? Have a nice day, Elise, EsIstMeins
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Alexandra Chevallet
Rating: 3 out of 5
The label is very practical but doesn't stick as well as before.
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we're always available at [email protected] if you'd like to give us any further details to help you out! Have a nice day? Luce C-MonEtiquette
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Elena C.
Rating: 4 out of 5
Great service and timely shipping
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Math
Rating: 4 out of 5
Very easy to use website, very cute designs, fast delivery and quality product! Only "hitch", it would be great to be able to change the pattern for each type of label.
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Lorelie V.
Rating: 4 out of 5
Amazing quality as always. I have ordered this so many times for my sons school things. Thank you.
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Rebecca F.
Rating: 3 out of 5
Unfortunately, the order did not arrive as announced. I wrote an email to ask what happened to my order and received no reply. Poor customer service.
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Response from Petit-Fernand
Hello Rebecca, We are sorry that you have not received your order as advertised. We have contacted you this morning to better identify the problem. We wish you a good day. Elise, ItIsMine
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L Vddaele Dv
Rating: 3 out of 5
Delighted with the labels I bought previously Disappointed with the lunch box, perhaps I didn't read the description properly but I thought the design was engraved in the box when it's just a sticker on top, there were bubbles in it,! which I was able to remove myself by going over it with a square and so I redid the edges too. Otherwise, the box itself is fine. It's ideal because I can put a jar of compote in it, as it's quite high.
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Response from Petit-Fernand
Hello and thank you for your feedback. We are sorry that what you received was not what you expected. Please do not hesitate to contact us at [email protected] if you notice such a problem! We'll be able to help you better! Have a nice day? Luce C-MonEtiquette
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Sheila Garcia
Rating: 4 out of 5
A little disappointed for the shipping time, but very happy with my order, I'm going to reorder ...?
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Invité
Rating: 4 out of 5
Error on the initial order, but top-notch after-sales service
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Response from Petit-Fernand
Thank you for your feedback, we are delighted to have been able to help you! Have a nice day? Luce C-MonEtiquette
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Hanane Bourass
Rating: 4 out of 5
Very nice label ??
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Stephanie
Rating: 4 out of 5
Very practical and pretty
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Céline Defoy
Rating: 3 out of 5
The personalization options are varied. However, I'm disappointed that the labels don't stick properly on pens.
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Response from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
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Alizée
Rating: 4 out of 5
I'm always delighted with the practical labels! I've ordered them for the second year running and the fasteners break after two uses.
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Sofía Ventura Genís
Rating: 4 out of 5
Easy to design your labels. Free shipping since very little, although this last time it took the maximum number of days to arrive (10 days) normally it arrives quite fast.
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Response from Petit-Fernand
Good morning, Thank you for your message ! We hope you like our products :) Hello, Camille Petit-Fernand
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Corinne V.
Rating: 4 out of 5
Really nice sticker designs. Unfortunately the first set didn't arrive but a second set was sent straight away and they were definitely worth waiting for.
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Cha
Rating: 3 out of 5
The stickers on the bottles come off very quickly when you put them in a bag.
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Response from Petit-Fernand
Hello. This problem is not normal. I will contact you in the morning to propose a solution. Have a nice day? Luce C-MonEtiquette
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Clémence Dubreuil
Rating: 2 out of 5
I ordered a gourd, a snack box and 30 iron-on labels, and while the gourd and the box are great quality, I'm very, very disappointed with the labels because, despite following the instructions to the letter, I've already got 4 of them peeling off my clothes. I wouldn't recommend them at all.
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Natacha
Rating: 4 out of 5
Fast delivery, I haven't tested the product yet, but it looks good.
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Sabaah
Rating: 3 out of 5
Fast delivery, compliant products, but I find the bottle caps very hard to close.
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Response from Petit-Fernand
Hello and thank you for your feedback. We are in the process of redesigning this cap so that this problem no longer arises! Have a nice day? Luce C-MonEtiquette
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Valérie Diependael
Rating: 4 out of 5
Very nice labels, pretty colors and perfect patterns. Bad choice on my part as the labels are too big for basic school supplies.
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Line Léger
Rating: 4 out of 5
The only problem is that you have to take your time to label them, and if you iron them on too quickly or position them wrongly, they end up coming unstuck.
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Invité
Rating: 2 out of 5
Thermo-adhesive labels don't stick
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Blanca
Rating: 3 out of 5
I did not receive my order although I contacted customer service and the response and solution was very quick. I would have liked to be able to comment on the product.
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Response from Petit-Fernand
Good morning Blanca, Thank you for your message. We regret this delivery anomaly on the part of Correos. We hope that you will try again to give us your opinion about our products. Hello, Camille Petit-Fernand
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Elisa
Rating: 3 out of 5
Very good product and nice colors, honestly though I preferred the texture of other years. Now it is really plasticized adhesive, before it looked more like paper...I preferred it. Arrived in 10 days
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Response from Petit-Fernand
Dear Elisa, We are sorry to hear that your order did not meet your expectations. In fact, we have recently made some changes to improve the quality of the labels, some of them appear more glossy. Should you experience any problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Emilie Chavanne
Rating: 3 out of 5
Hello, I have ordered labels several times without any problem. This time, I find that the quality of the printing is not great, it lacks color compared to last time. The delivery time and the delivery of the order are top notch. Do you have 1 label for socks?
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Response from Petit-Fernand
Hello. We haven't changed the colors themselves, so there was indeed a printing problem! I'll contact you to find out more! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
It remains to be seen whether this will hold.
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Response from Petit-Fernand
Please let us know at [email protected] as soon as you can! Have a nice day? Luce C-MonEtiquette
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Audrey
Rating: 4 out of 5
Very good labels, no worries about quality, just the paper to iron on the iron-on labels is missing. I'll buy some greaseproof paper I think will do the trick.
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Response from Petit-Fernand
Hello! I've just written you an email to let you know that I'm going to send you some greaseproof paper sheets! And a little bonus ;) Have a nice day? Luce C-MonEtiquette