The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Positive points: easy customization and fast shipping Negative points: payment method. I have vouchers from my company. These vouchers are considered as promotional vouchers and therefore cannot be combined. This forces me to make 3 separate purchases with 3 shipping charges instead of one.
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Stephanie Cheron
Rating: 4 out of 5
Fast, efficient delivery
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Laetitia Le gal
Rating: 4 out of 5
Order received quickly! Meets my expectations!
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Rosa Maria Luis Hernández
Rating: 4 out of 5
The labels are beautiful
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Response from Petit-Fernand
Hello Rosa, Thank you very much ? Camille Petit-Fernand
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Mari
Rating: 2 out of 5
I ordered thermoadhesive labels for my daughter but they arrived late, my daughter left and the labels arrived after she left, which was July 12 I had ordered them on June 26. Now I have the labels but I don't need them anymore.
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Response from Petit-Fernand
Good morning Mari, we are really sorry for this delay by the postal services. Please do not hesitate to contact us for any information on [email protected] A good day Alessio, Petit-Fernand
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Anne-Cécile
Rating: 3 out of 5
Fast and careful delivery, quality labels. No forgotten order this time... But I'm still disappointed that I never received a return or refund for my previous order, even though they forgot to place it. Unprofessional customer service.
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Response from Petit-Fernand
Hello Anne-Cécile, we'll be contacting you by phone this morning to find out more about your order, as we can't find any order history. Good day, Sandra C-MonEtiquette
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Nadia El Morabet
Rating: 4 out of 5
Very easy to order and use, but the delivery time is a bit long.
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Toader Andreea
Rating: 4 out of 5
Great site discovered thanks to an ad on Instagram. Happy with the 2 bags I ordered for my baby.
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Maike
Rating: 4 out of 5
So far I have always been very satisfied with the labels. They last through every wash and are easy to use. This time I was pleased that a new format is now also available.
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Response from Petit-Fernand
Thank you very much for your review. That's great that you like our labels. Have a nice day, Elise, EsIstMeins
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Marlene
Rating: 4 out of 5
Many possible combinations (color, font, background, logo) to create your child's unique label. Quick and easy to create Fast delivery I recommend
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Aurélie Dekairelle
Rating: 4 out of 5
Perfect order, confirms what I ordered and very cute. Hopefully the labels will last. Just the time between order and delivery a bit long.
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Kunde
Rating: 4 out of 5
They look great visually. Great for larger items. But to be honest, they are too wide for pens. But what I think is great is that my wishes were subsequently changed
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Response from Petit-Fernand
Thank you for your order. Actually, we also suggest mini labels for pens, which you can find in the item labels section.
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Emma N.
Rating: 3 out of 5
I have ordered labels before and been happy with the quality, however, my most recent order the labels were not as clearly printed, the white font had bleeding/ smudging from the blue background. When I contacted customer service they stated it was not obvious from my photo (perhaps images are compressed when uploaded because I can clearly see it) and it was because the font was different from my previous order. I would expect the same level of print clarity from all font choices. I was not offered a reprint or refund but a discount off further purchases. With the risk of the same thing happening again I will buy from elsewhere in future.
Response from Petit-Fernand
Hello Emma, thank you for taking the time to write this review. We are sorry you feel that way about our company. After examining the photo you sent us, it appeared the colour and writing were exactly the same as what you ordered online. In this case, you were not offered a reprint of your order as they would have been printed exactly the same way as the first batch. We are committed to providing satisfactory customer service, and this is why we offered you a personal discount so you could try out a new design that would satisfy you best. Kind regards, Jessica, Petit-Fernand
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R B.
Rating: 4 out of 5
They seem good quality but I haven't tested yet to see how long they stay on. I would just say the envelope needs to be brighter or bigger as my husband thought it was junk mail and nearly threw it away
Response from Petit-Fernand
Hello! Thank you for your positive review! I'll make sure to forward your suggestion to our management team ?? Jessica, Petit-Fernand
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Marine Boisnard
Rating: 3 out of 5
I ordered 2 kindergarten packs with different names; for 3 different families and you mixed up the 2 names in the notebooks; I can't tell you how disappointed the 2 little girls were when they opened ...
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Response from Petit-Fernand
Hello Marine, We are very sorry for this error. We have sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Alexandra Hory
Rating: 4 out of 5
Nothing wrong with the labels though, shame the promo codes only arrive after you've placed your order!!!!
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Sarah Baikeche Coppola
Rating: 4 out of 5
I love your products but I ordered two different sizes of fabric bag and I received the same two, which is a shame.
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Caroline
Rating: 3 out of 5
Great product (self-adhesive labels for clothes) but supposedly fast delivery ( 42-48h with an extra charge of 10 euros) and unfortunately this was not the case. First time we've been disappointed by the service!
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Response from Petit-Fernand
Hello Caroline, I have just sent you an email concerning the delivery. Our apologies for this delivery anomaly by the chronopost service. Have a nice day, Sandra C-MonEtiquette
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Émilie Odelot
Rating: 2 out of 5
I find the result blurred, although I wasn't disappointed with my first order.
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Response from Petit-Fernand
Hello Emilie, we don't fully understand your request. We invite you to contact us by email via [email protected] so that we can help you and better understand what this is all about. Have a nice day, Sandra C-MonEtiquette
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Émilie
Rating: 4 out of 5
Quality product, but the printing on the bottle leaves something to be desired.
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Invité
Rating: 4 out of 5
Super-fast delivery, and the labels are great! For the packs, we should be allowed to choose several types of superheroes or others.
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Fabrine B.
Rating: 4 out of 5
Very good quality, delivery takes a while to the UK, I bought it for my son's camping 1 week before and it didn't arrive in time. overall is very good. I recommend and will buy again
Response from Petit-Fernand
Hi Fabrine, We are very sorry to hear you didn't get your order on time for your son's camping trip! Delivery to the UK takes between 3 to 10 days so i it's always better to plan a little bit in advance ?? Thank you for your positive review and for being our customer ?? Jessica, Petit-Fernand
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Ana F M
Rating: 4 out of 5
I received what I ordered and it meets my expectations.
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Response from Petit-Fernand
Hello Anne, We are delighted ! Camille Petit-Fernand
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Defays A.
Rating: 4 out of 5
Great product, good quality, fast delivery. But the price is getting higher and higher
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Nana
Rating: 3 out of 5
Efficient delivery of compliant products
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Response from Petit-Fernand
Thank you for your feedback :) Beautiful day, Sandra C-MonEtiquette
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Guest
Rating: 2 out of 5
We have been loyal for years, but this time, the thermal stickers are of poor quality, they peeled off in the first wash. I do not recommend them
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Response from Petit-Fernand
Good morning Maria Isabel, thank you very much for your message. We have just contacted you by email to help you. Regards, Sandra Petit-Fernand
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Invité
Rating: 2 out of 5
Delivery unfortunately did not arrive. Nevertheless, quick refund.
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Response from Petit-Fernand
We are sorry that the labels have not arrived. Unfortunately, we are dependent on the delivery partner and could not influence the delivery by the post office. As the order has been lost, we have refunded you the total amount. However, we can always offer to resend the labels at our expense to find a solution. LG, Ana
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Mme HUET Christelle
Rating: 4 out of 5
The latest labels we've received are top-notch? pretty and easy to attach to children's clothes!
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Anna R.
Rating: 2 out of 5
I have purchased several times from your site but lately I am not finding it as good as initially.... The adhesive labels tend to lift very easily while the ones to put on with the iron after the first few washes discolor
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Response from Petit-Fernand
Good morning Alessandra, we are sorry to hear that your order did not meet your expectations. We have contacted you by phone to propose a solution, we hope you will be satisfied. Good day Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
Unfortunately, the wrong order arrived, but it was processed immediately and the correct order arrived quickly.
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Response from Petit-Fernand
Thank you for your order and your review. We are always here to help you. Have a nice day, Elise, EsIstMeins
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Ddg
Rating: 4 out of 5
I thought my order was lost but it arrived later than expected. Customer service was top notch and offered me various solutions. Responsive, professional and pleasant! Thank you very much and see you next time ; )
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Invité
Rating: 4 out of 5
Very good, I really like the product, but they take a long time to ship.
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Response from Petit-Fernand
Hello, Thank you for your message :) We're sorry it took you so long to receive it. Camille Petit-Fernand
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Angélique Durand
Rating: 2 out of 5
I received the labels half-tied in the notebook, not very presentable I think and especially not practical.
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Response from Petit-Fernand
Hello Angélique, we're sorry about this error. We have just contacted you by email. Have a nice day, Camille C-MonEtiquette
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Krol
Rating: 4 out of 5
Easy and accessible site... sufficient choice
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Claudia N.
Rating: 4 out of 5
the site is full of choices for every taste. placing the order is easy and fast, delivery always on time
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Response from Petit-Fernand
Good morning Claudia, we thank you for your review.? We hope to see you again soon!!! Alessio, Petit-Fernand
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Susanne
Rating: 4 out of 5
Super nice stickers fast delivery
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Response from Petit-Fernand
Thank you very much for your kind review. Have a nice day. Elise, ItIsMine
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sophie
Rating: 3 out of 5
disappointed, I tried another brand last year which is much better, more pleasant and above all cheaper with better quality, I won't be coming back to you.
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Response from Petit-Fernand
Hi Sophie, we're sorry our products didn't meet your expectations. Have a nice day, Camille C-MonEtiquette
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TheHomer565
Rating: 4 out of 5
Everything is fine, unfortunately shipping takes a bit long.
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Response from Petit-Fernand
Hello Thomas, thank you very much for your order and your review. We are sorry that the delivery time took quite a long time. Have a nice day. Elise, EsIstMeins
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Amélie Morin
Rating: 4 out of 5
I love the concept of stickers on clothes. Now choosing a pattern around the edges doesn't do much good as half of it is cut off and I find that a bit of a shame.
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Catherine B.
Rating: 3 out of 5
Took a long time for then to be delivered They were also alot smaller than I was expecting overall was a bit disappointed Clear labels but not what I was after
Response from Petit-Fernand
Hello Catherine, we are very sorry to hear your order took some time to get to you and that you were subsequently disappointed with your labels. We have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
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