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K
Rating: 4 out of 5
Well done site, easy to use and fast shipping. Top
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 915 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersJ
Rating: 3 out of 5
Lots of choice when it comes to labels. Beautiful motifs and colors. Fast shipping. But unfortunately the labels often come off during washing.
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! Can you please let us know exactly where you have attached the labels and provide a picture of the problem. This will help us to better understand the problem and help you further. We are waiting for your reply, have a nice day! Ana
I
Rating: 4 out of 5
The first impression is very good. Unfortunately, I can't yet say how it will stand up to the washing machine.
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H
Rating: 3 out of 5
I've been ordering from your site for 1 year. I had no problems with my 1st order, but since then I've noticed a deterioration in the quality of the plastic covering the labels. It either rips off when the label is attached to the tag, or it comes off completely on shoe labels after only a few days.
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Response from Petit-Fernand
Dear Hélène, we invite you to contact us to help you find a solution. All the best, Sandra C-MonEtiquette
L
Rating: 4 out of 5
Speed and wide choice
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I
Rating: 4 out of 5
Delivery was fast
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C
Rating: 4 out of 5
courteous and punctual service, great graphic options, but the adhesive clothing labels are slightly large for my taste
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M
Rating: 3 out of 5
The delivery was very fast
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Response from Petit-Fernand
Many thanks for the rating!
C
Rating: 3 out of 5
I ordered 2 personalized water bottles, in the first parcel I received only one, I made a complaint and in the second parcel I received the same water bottle but without stopper, and finally after my second complaint I received the second water bottle ordered. After fast and careful dispatch, reactive after-sales service but a pity.
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Response from Petit-Fernand
Hello Camille, we apologize for any errors on our part. Have a nice day, Sandra C-MonEtiquette
I
Rating: 3 out of 5
Following my order, I'm a little disappointed with the rendering. The design (squirrel) is not well printed, it does not stand out much.
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Response from Petit-Fernand
Hi Laurie, I've just left you a voicemail to help you, and better understand your request. All the best, Sandra C-MonEtiquette
L
Rating: 4 out of 5
Nothing to say about the service, fast shipping and delivery
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L
Rating: 2 out of 5
The product ordered did not arrive. After reporting the problem the refund arrived quickly.
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Response from Petit-Fernand
We apologize for this delivery anomaly. Good day, Sandra Petit-Fernand
U
Rating: 3 out of 5
Unfortunately my order was so small
Response from Petit-Fernand
Hi, thank you for the review. Can you please precise what do you mean by this over the email? Kind regards, Stacy
C
Rating: 2 out of 5
Unfortunately not waterproof and keep coming off
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Response from Petit-Fernand
We are very sorry to hear this. Something like this should not happen. Can you please email us how hot your dishwasher was and any other relevant details? We will try to find a solution after your reply. MFG, Ana
D
Rating: 4 out of 5
On-time delivery, ease of payment, product lives up to expectations
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I
Rating: 4 out of 5
easy to place the order and very intuitive to use the site for choosing items
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I
Rating: 4 out of 5
The labels are of good quality and the wide choice for personalization is top-notch!
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M
Rating: 4 out of 5
The products I wanted came correctly as expected. However, the came at the end of the postal period which was sadly too late for their intended purpose.
Response from Petit-Fernand
Many thanks for choosing us and apologies if the Royal Mail deliver with the delays.
A
Rating: 2 out of 5
I had chosen a black spider logo and to my great surprise the logo is all white so you can't see anything disappointed
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Response from Petit-Fernand
Hello Audrey, we've just sent you an email to help you understand your request. Have a nice day, Sandra C-MonEtiquette
S
Rating: 3 out of 5
Modern labels that stick really well. You can choose different styles. I don't find iron-on labels useful. The primary pack is good but I find the price a bit excessive (2 children so 2 packs) it would be nice to have a promo for that. I recommend
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Response from Petit-Fernand
Hi Serena, for your information, from 2 packs purchased, you get 15% immediately :) Have a nice day, Sandra C-MonEtiquette
N
Rating: 4 out of 5
Fast shipping. Affordable products. ALL CLEAR. Happy with my purchase. Second time ordering from this site.
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S
Rating: 4 out of 5
Fast delivery, nice labels that hold well. But it says A little small
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M
Rating: 2 out of 5
Very disappointed by my last order, my first experience had been perfect but this time I received my labels all blurred and with a big delay in shipping ... too bad.
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Response from Petit-Fernand
Hello Maurine, we're sorry about this? Can you send us some photos? I've just sent you an e-mail. Good day to you, Mathilde
É
Rating: 4 out of 5
Several orders over the last few years, always satisfied with the quality of the iron-on clothing labels. Fast delivery and always conforms to our choice, variety of colors and designs. The only minor disappointment was the stainless steel gourd to be personalized, which was already leaking even though we'd only been using it for less than a year, and the paint had peeled off after a few weeks.
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M
Rating: 2 out of 5
Hello, the last labels did not stick once put in the machine.
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Response from Petit-Fernand
Hello, you ordered self-adhesive labels for objects. Or is this another order? I'll send you an e-mail to clarify the matter. Have a nice day, Mathilde
A
Rating: 4 out of 5
Order received very quickly and corresponds perfectly to what I wanted. Very practical to be able to order only the type of labels we want.
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I
Rating: 4 out of 5
I'll write a full review after I've washed my clothes a few times. My first impression, no pun intended, is amazing. Sincerely yours
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T
Rating: 4 out of 5
Nice flask, but it leaks systematically when it's bent over in the schoolbag.
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F
Rating: 4 out of 5
Very practical product: self-adhesive labels. In my opinion, it doesn't wash as well as before. Fast, reliable service. Excellent communication.
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C
Rating: 4 out of 5
Wide choice
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C
Rating: 4 out of 5
Great labels for clothes and objects. They hold very well!
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N
Rating: 4 out of 5
The shipping in my opinion takes a while, but it is worth the wait! In addition, they are very friendly, I will repeat for sure!
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M
Rating: 4 out of 5
Super easy and super fast
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M
Rating: 4 out of 5
Fast, efficient service. The labels are of very good quality
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S
Rating: 4 out of 5
Cute stickers for clothes. However, they often only last one wash cycle.
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Response from Petit-Fernand
We're sorry to hear that your label has started to peel off! This should not happen. We would be happy to discuss this matter with you by email
N
Rating: 4 out of 5
Great product, fast delivery, everything perfect
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I
Rating: 3 out of 5
Unfortunately, the labels are too big for me
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Response from Petit-Fernand
We are sorry to hear that the labels are too large. The size you ordered is 28x13 mm. Can you please give us more details about where you applied the labels so that they no longer fit? LG, Ana
R
Rating: 4 out of 5
Easy to navigate in the website. Products with good quality. Just the payment part, via banking transfer could be more clear, as the website is priced in GBP and the bank account in France is in EUR, so I had to do the exchange conversion by myself and hope that was aligned with the site.
I
Rating: 4 out of 5
Good product, good quality
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I
Rating: 3 out of 5
Really too small not visible enough in case of loss otherwise the dising was perfect Gift price
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Response from Petit-Fernand
Hello Marie-Alice, we invite you to contact us by email or phone to better understand your request. Good day, Sandra C-MonEtiquette