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I
Rating: 4 out of 5
Beautiful, colorful and durable labels. Various themes to suit every taste. Recommendation.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 789 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2, 3 and 4 stars
Reset filtersI
Rating: 2 out of 5
The stickers come off easily after 2-3 washes. I have already found one in the machine.
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Response from Petit-Fernand
We are very sorry to hear this. This should not happen if all instructions have been followed. We would like to find out more details and email you with a solution. We look forward to your reply! MFG, Ana
K
Rating: 4 out of 5
The service was good
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D
Rating: 4 out of 5
Purchased thermoadhesive clothing labels found to be wash resistant and the colors very vibrant could be helpful if they were also available in other sizes
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C
Rating: 4 out of 5
Labels received very quickly Nickel for the moment after 1st wash To be seen over time...
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M
Rating: 2 out of 5
Two orders placed a week apart and both arrived at the same time. Because there was a problem when paying for the first order. Mail sent to customer support, who didn't get back to me. As a result, the labels arrived and my son had already left on his school trip.
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Response from Petit-Fernand
Hello Pauline, we're sorry to read your message. We apologize for the technical problem. Have a nice day, Sandra C-MonEtiquette
C
Rating: 4 out of 5
Quick and easy?
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H
Rating: 4 out of 5
Lovey product and service. Delivery took a while and a little more expensive than others on the market. Time will tell if they last longer than competitors
A
Rating: 4 out of 5
I am delighted with the speed with which I received my labels. Unfortunately, I'm a bit disappointed because they don't stick to my clothes. After 3 days, the ones on my slippers had come off. Same on clothes, but great on objects.
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T
Rating: 2 out of 5
Very long delivery times
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Response from Petit-Fernand
Hello Typhaine, we hope that despite the postal delay you have received your order. Have a nice day, Sandra C-MonEtiquette
T
Rating: 3 out of 5
Quite pleased with my order but the coloured water bottle stoppers seem to be more fragile and broke after the 1st use.
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Response from Petit-Fernand
Hi Talline, we're really sorry about this quality anomaly. We've just left you a voicemail to help you replace it. Have a nice day, Sandra C-MonEtiquette
V
Rating: 2 out of 5
Received the parcel too long, ordered a week in advance for my son's school trip, I couldn't use the labels on his clothes because I received them too late.
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Response from Petit-Fernand
Hello Vanessa, thank you again for your availability by phone. See you soon. Sandra C-MonEtiquette
I
Rating: 3 out of 5
The pictures are nice and the shipping is very fast but I'm disappointed because the labels don't fit on the clothes.
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Response from Petit-Fernand
Hello Stéphanie, we've just left you a voicemail to help you. It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
L
Rating: 4 out of 5
On the order it would be better to have the date written with the promise of delivery
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A
Rating: 3 out of 5
I never received my order. A second one will be gone since 1 week tomorrow I hope it will arrive and I will modify my opinion. The customer service was very understanding but I hope to receive my order because you have debited me and I still have not received my purchase.
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Response from Petit-Fernand
We tried to contact you by phone to know if you received the order :) See you soon Alexia, Sandra C-MonEtiquette
J
Rating: 4 out of 5
Great designs, fast delivery, stickers stick well to clothes, lunch box etc. The clothes stickers don't stick to shoes, so you have to order extra ones for shoes. Dishwasher, washing machine and tumble dryer safe!
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Response from Petit-Fernand
Dear Jasmin! Thank you for your purchase from us and for this positive review! Please make sure to follow the instructions on each individual label, otherwise they may peel off if used incorrectly.
S
Rating: 4 out of 5
It was quick and the choices were nice.
J
Rating: 4 out of 5
Shipping took quite a long time (1 week), but the stickers look great.
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Y
Rating: 4 out of 5
Good product at a good price, the only problem is that it took a long time to arrive.
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G
Rating: 4 out of 5
Great personalized labels for my baby girl's baby clothes, especially the adhesive ones. I had a little trouble with some thermo adhesive labels I bought as a backup the glue had worn off.
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C
Rating: 4 out of 5
Nice, high-quality labels, but they peel off a little too easily by hand for clothing (and object) stickers. Some of the decal fonts are really shabby (such as laperçu). Customer service contact with "off the mark" response
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A
Rating: 3 out of 5
I've been ordering for my children for school and home (mainly labels). The idea is beautiful and clever. The downside is that the last time I ordered I had a 20% discount that I didn't take advantage of. Have a nice day!
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Response from Petit-Fernand
Hello Anne-Sophie, we're sorry to hear that you were unable to redeem your discount. We have sent you a message to find a solution. Have a nice day Alessio, C-MonEtiquette
A
Rating: 3 out of 5
Very slow service
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Response from Petit-Fernand
Good morning Anna, we are sorry to hear about this delay from the postal serizio. We hope you enjoy your order and remain available for any questions you may have [email protected] Good day Alessio, Petit-Fernand
M
Rating: 4 out of 5
The labels arrived quickly and are of good quality.
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O
Rating: 4 out of 5
Fast turnaround and very attractive product prices.
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I
Rating: 3 out of 5
The stickers are beautiful and come with a gift detail at the end of each booklet that we loved but I do not give more stars because I ordered for two different children and came badly bound, mixed, and not a whole booklet for each child. A bit of a disaster for the price, I don't know if I will repeat.
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Response from Petit-Fernand
Hi Yolanda, we are sorry to hear that you received the mixed up labels. We have just sent you an email to help you. Have a nice day, Sandra Petit-Fernand
I
Rating: 4 out of 5
This time the stickers are not so easy to remove from the pad. Too bad
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D
Rating: 4 out of 5
A good choice and delivered on time
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I
Rating: 2 out of 5
The labels didn't arrive on time. I had to find another solution (Amazon, ordered on Saturday and received on Sunday) to label my son's things before he left. This is due to an inconsistency in the display of delivery times on your site. When choosing the delivery method on the site, before paying for the order, the delivery time indicated by green letter is 2-4 days. Once the order has been paid for, the site indicates a delivery time of 3 to 10 days. I would have chosen chronopost if I'd known beforehand that it could take 10 days! I'm very disappointed.
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Response from Petit-Fernand
Hello Laura, sorry again for the misunderstanding about the delivery. Thank you for your availability by phone. Have a nice day, Sandra C-MonEtiquette
C
Rating: 4 out of 5
Very good but very long delivery. Usually I received the envelope within 2 days after my order. This time, 8 days after my order, I received a torn envelope. It would be wise to send in thicker boxes or envelopes.
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C
Rating: 4 out of 5
please bear in mind that lead times are 2 days after creation, so allow 4-5 days after payment. labels are impeccable and hold up very well to washing.
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L
Rating: 4 out of 5
The clothing and item stickers have been great, we ended up ordering a second lot when our daughter went up clothes size. The item stickers have lasted on dummies for a couple of months so far, going through being washed and sterilised. However, the iron on name tags came off really easily. We may have not read the instructions properly, but they only lasted a few washes.
Response from Petit-Fernand
Dear Lisa, thank you for being our customer:) Even if the instructions has not been followed correctly, you can still iron over the iron-on labels to make sure that the glue has melted and the labels will be permanent!
C
Rating: 4 out of 5
Easy, inexpensive and useful
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S
Rating: 2 out of 5
I am always satisfied with the labels. However, I was surprised not to automatically benefit from the offer that was advertised on the site for my spontaneous order.
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Response from Petit-Fernand
Hello Stéphanie, we're very surprised by your message. For a promo code to be applied, it must be entered manually in the space provided. Please contact us by phone or email if necessary. Have a nice day, Sandra C-MonEtiquette
E
Rating: 4 out of 5
I did not receive the order, but they have sent me another one free of charge. The problem was with the post office. I hope to receive it soon
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Response from Petit-Fernand
Good morning Elena, we apologize for this logistical incident with the post office. We have sent you an email to help you. Have a nice day. Sandra Petit-Fernand
F
Rating: 4 out of 5
Bonjour je viens donner mon avis car ça fait longtemps que je suis sur ce site et que je commande pas mal d'étiquettes pour mon premier fils maintenant que j'ai un deuxième fils j'ai commandé ils ont fait un nouveau système en fait de carnet qui est pratique mais malheureusement le carnet que j'ai reçu tout a été mélangé avec les deux prénoms de mes enfants voilà mais c'est quand même une très très bonne idée
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G
Rating: 4 out of 5
Order arrived very quickly and in notebook format, quite easy to use (easier if the sheets of the notebook detached more easily) because I had ordered very small labels to put on tubes of wedding bubbles.
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I
Rating: 4 out of 5
The labels are very pretty and seem (very recent purchase) to hold well. The printing is of very good quality, the presentation practical and the number right for the price.
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A
Rating: 3 out of 5
Fast and easy ordering. Fast and careful delivery. Unfortunately, the iron-on labels were badly precut and did not come off easily. As a result, some were torn. As for the object labels, they're perfect.
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Response from Petit-Fernand
Hello Angélique, we're very sorry to read your opinion, as this is indeed a quality incident, which is not normal. We invite you to contact us by phone so that we can send you back the labels in question. Have a nice day, Sandra C-MonEtiquette
I
Rating: 4 out of 5
Choice, speed, quality
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