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V
Rating: 4 out of 5
As ordered Too bad the labels are a little too long
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
Good value for money
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P
Rating: 4 out of 5
It was a first, we will renew the order if necessary. Very satisfied
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C
Rating: 4 out of 5
Just as I ordered and fast!
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I
Rating: 3 out of 5
Unfortunately, the first stickers have already fallen off during the 1st wash at 30 degrees !!!
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Response from Petit-Fernand
Good morning, we have just replied to your email and will resend the labels in the next 48 hours.
S
Rating: 3 out of 5
Unfortunately, the shipping costs are very high, so a lunch box actually costs 28.00. The first tin lasted almost 3 years.
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Response from Petit-Fernand
Hello Sebastian, thank you for your review! We are doing our best to reduce shipping costs.
A
Rating: 3 out of 5
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
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Response from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
I
Rating: 3 out of 5
Too slow shipping
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Response from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
I
Rating: 4 out of 5
This is the second time I order and as always they are beautiful and of good quality.
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Response from Petit-Fernand
Thank you for your confidence Irati :) Have a nice day, Sandra - Petit Fernand
I
Rating: 3 out of 5
Delivery takes almost 15 days
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Response from Petit-Fernand
We are very sorry for the delay in delivery. This is not usual. We usually deliver between 2 and 4 working days :) Have a nice day, Sandra - CmonEtiquette
F
Rating: 4 out of 5
The product is perfect, please change the shipping company. My letter was not in the mailbox, it was lying on the floor. The address was correct
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Response from Petit-Fernand
Good morning Fernando, thank you for sharing your opinion, and thank you for your confidence. The order should have been delivered correctly in the mailbox, we apologize . Have a nice day, Sandra - Petit Fernand
L
Rating: 4 out of 5
The products are great, unfortunately something is wrong with sending email communications so I have not received any confirmation of my order ne's to receive a reset of my password to access the site. The approval questionnaire arrived, so it's not an email address problem.
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H
Rating: 4 out of 5
It took quite a long time for the shipment to arrive but it was fine.
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Response from Petit-Fernand
Hi Hugo, thank you for your confidence. We hope that next time the delivery with the post office will be more efficient :) Good day, Sandra - Petit Fernand
J
Rating: 4 out of 5
Unfortunately the delivery took a very long time and I had to ask twice where my order was. I'm still very unsure whether the iron-on name labels will hold. I am pleased that a 2nd replacement delivery was made today - as a gesture of goodwill?
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Response from Petit-Fernand
Hi Jana, we are pleased that you have received the labels. You contacted us over a week ago and mentioned that the labels had not arrived, so we have sent you the replacements. The delivery depends entirely on Deutsche Post and it looks like both envelopes were delivered in the end. And to make sure the labels hold when ironed on, please follow the instructions and make sure the iron is on maximum temperature without steam.
B
Rating: 3 out of 5
The thermo adhesive stickers have mostly peeled off after washing the clothes in the washing machine. The others are still in place.
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Response from Petit-Fernand
Hi Virginia, I just contacted you by email to help you with your order. Good day and thank you for your confidence :) Sandra - Petit Fernand
S
Rating: 4 out of 5
The name tags themselves are really good, but unfortunately the iron-on labels on the socks tear
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Response from Petit-Fernand
Hello Sarah, thank you for your review. Normally the iron-on labels should not come off. Can you please contact customer service with the picture of the product that is peeling off.
F
Rating: 3 out of 5
I have purchased your object labels several times before, but this time I have difficulty removing the labels, more than one does not come off the backing well and the adhesive part remains attached which you can remove later.
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Response from Petit-Fernand
Good morning Fiammetta, I am sorry you encountered problems with our labels, this is an anomaly. I have sent you an email with a satisfactory solution to apologize for the inconvenience. I wish you a good day. Margherita
I
Rating: 3 out of 5
After the first wash, several labels unfortunately peeled off.
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Response from Petit-Fernand
Hi Estelle, I'll be in touch later today to help you with the order. Have a nice day, Sandra - CmonEtiquette
S
Rating: 4 out of 5
I love self-adhesive labels for clothes but I find that some don't stick enough and I sometimes find them in the machine .
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U
Rating: 3 out of 5
The stickers are already usable. But there's far too much garbage around them: stapled with an envelope, space between the stickers and additional stickers that nobody needs.
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Response from Petit-Fernand
Hello Uhuhu. Thank you very much for the review. We will take your opinion about the presentation of the labels into consideration and try to improve it soon. We always include free labels with the order to bring more joy to the children and we are sorry to hear that you didn't like it. We hope you like the name labels!
F
Rating: 2 out of 5
Forced to iron, when before it wasn't necessary. I bought to label the boots The inside of the shoes
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Response from Petit-Fernand
Hello Florida, we're surprised to read your message, because on our site we offer two types of clothing labels: - self-adhesive labels, which can be stuck on top of other labels - iron-on labels, which can only be stuck on with an iron. We'd be delighted to advise you by phone if required. Have a lovely day, Sandra - C-MonEtiquette
C
Rating: 3 out of 5
Following a delivery problem, I never received my order. But after contacting the after-sales service, my order was reimbursed within 48 hours. Top-notch after-sales service.
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Response from Petit-Fernand
We're glad to have helped you in the end. I hope you have a wonderful day, and many thanks for your confidence, Christian. Sandra - CmonEtiquette
L
Rating: 4 out of 5
Clear and easy-to-apply labels
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A
Rating: 4 out of 5
Good quality but expensive
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C
Rating: 3 out of 5
I thought they were fabric labels, but they're plastic. I'm a bit skeptical about the length of time, so I'll see how long it takes.
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Response from Petit-Fernand
Hello Christelle, we're surprised by your message, because on the product sheet you've chosen, it's clearly indicated that these are self-adhesive labels and not sewing. Have a lovely day, Sandra - CmonEtiquette
I
Rating: 4 out of 5
Labels received quickly, as described. The colors and patterns are very pretty. However, they don't stick to certain garments, despite the fact that you leave the iron on longer, and they end up peeling off quickly. I still recommend them, I'm very happy with them.
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D
Rating: 4 out of 5
Last minute Christmas shopping arrived on time but follow-up was approximate (probably related to the period). Products received were of very good quality (as usual) but I was disappointed by the size of the large gift bags.
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H
Rating: 2 out of 5
I ordered two personalized Goudes 6 months ago. The drawings don't hold, the first names fade and one arrived with part of the drawing already damaged. I'm disappointed with the quality and price. At the price of personalization I thought at least to have quality and it is not the case. I'm disappointed with this purchase.
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Response from Petit-Fernand
Hello Sama, we're sorry to read that the first names don't fit. We invite you to contact us by email to help you, with a photo of the items in question: [email protected] Very nice day, Sandra - CmonEtiquette
S
Rating: 4 out of 5
I am satisfied so far. Can withstand the first few washes.
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Response from Petit-Fernand
It's good;) The clothing labels should stay after multiple washes!!!
I
Rating: 2 out of 5
I ordered iron-on labels and received self-adhesive ones. And they don't hold
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Response from Petit-Fernand
Hello Régine, we're sorry to read that you didn't select the iron-on labels. I have just contacted you by email to help you. Have a nice day, Sandra - C-MonEtiquette
M
Rating: 4 out of 5
Great, they hold up well in the washing machine and are quick to put on.
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Response from Petit-Fernand
Hi Merche, thanks for sharing your opinion :) Sandra - Petit Fernand
B
Rating: 3 out of 5
Unfortunately, the new labels for objects (pencils specifically) no longer stick like the ones I used to take come right off.
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Response from Petit-Fernand
Good morning Barbara, we are sorry you had problems with our object labels. We have sent you an email to bring you a satisfactory solution. We wish you a good day. Margaret
A
Rating: 3 out of 5
Very long wait times. Little clarity on shipping: free for my order (let's be clear, of 60E) but by regular mail and no tracking. From order to receipt took 20 days. For these prices they should provide fast shipping with tracking and free, like other sites
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Response from Petit-Fernand
Good morning Antigone, I am sorry that your order was delivered late and I understand your disappointment. I hope the solution proposed by email is to your liking. I thank you for your patience and wish you a good day. Margaret
M
Rating: 3 out of 5
Very good product, too long shipping and delivery time
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Response from Petit-Fernand
Good morning Michela, I am sorry that the delivery time turned out to be too long. I have sent you an email to apologize. I wish you a good day. Margaret
L
Rating: 3 out of 5
Good reactivity following my complaint about defects: lack and defective material. Quick return of these items but the replaced lunch box lid is the wrong color.
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Response from Petit-Fernand
Hello Lise, we apologize for this quality anomaly. We invite you to contact us by phone to help you with the color of your lunchbox. Have a nice day :) Sandra - Cmonetiquette
I
Rating: 2 out of 5
My order did not arrive, they sent another one and I called to get it sorted out. I placed the order on December 10th and it arrived on January 3rd.
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Response from Petit-Fernand
Hi Maria, we apologize for the postal delivery incident. It arrived so late because we had to make it again and resend it to you. Have a nice day and thank you very much for your trust :) Sandra - Petit Fernand
N
Rating: 2 out of 5
3 gourds ordered, one of which had an indentation on receipt... what a shame! Mail sent but no reply...
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Response from Petit-Fernand
Hi Nathalie, I'm really sorry because we haven't received any emails about these products. I have just contacted you by email in order to help you. We look forward to hearing from you :) Have a nice day, Sandra - C-Monetiquette
V
Rating: 3 out of 5
I would have asked for adhesive cloth labels to put on fabrics Instead I got everything in paper Please explain Thank you Valeria Lauro
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Response from Petit-Fernand
Good morning Valeria, we have sent you an email so that we can bring you all the help you need. We wish you a good day. Margaret
N
Rating: 3 out of 5
Unfortunately not convincing in terms of quality.
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Response from Petit-Fernand
We are sorry to hear that there is something wrong with the window stickers. Can you please provide us with more details by replying to our email. Ana from Esistmeins
D
Rating: 2 out of 5
Delivery took a very long time. Product is not double-sided, which means that the window stickers can only be seen indoors. Very disappointed. Just look like white splodges from the other side.
Response from Petit-Fernand
Many thanks for taking your time to write us a review. We are sorry to hear that you have expected something else. We do advice that the labels are repositioned but not double sided. Regarding the delivery time, it took all together 8 working days due to the strikes on the post and busy Christmas period. Usually, it is in a frame of 2-6 working days. Kind regards, Ana from Petit-Fernand.