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S
Rating: 4 out of 5
It is already the third time that I order on this site ,everything beautiful but some label does not come off well and in the end I have to throw it away
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersI
Rating: 4 out of 5
I ordered the crèche pack for my son's first day of school! The service was very fast and of high quality, although I would have put more labels on the clothes and a little less on the objects, as I don't think they're useful yet. The only small drawback was that I had to iron the iron-on labels several times, and after the first wash I had to iron them again to fix them properly, as some of the ends could come off. But otherwise I highly recommend them and I'll be ordering again in the future!
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Response from Petit-Fernand
Hello Alyssa, Thank you for your message. We invite you to contact us by email through our contact form on our website, in order to help you with the labels in question. Have a nice day Sandra, C-monetiquette Team
L
Rating: 4 out of 5
It was fast and efficient, both in terms of online ordering and delivery. The product is of good quality.
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J
Rating: 4 out of 5
Very nice product. Good quality, reasonably priced.
Response from Petit-Fernand
Thank you for this review, Jayne! We really value your opinion. Team Petit-Fernand
I
Rating: 4 out of 5
I gave it 4 stars because of the labels peeling off.
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Response from Petit-Fernand
Hello Sanaa, please contact us by email with one or two photos of the order in question. Have a nice day, Sandra , Equipe C-monetiquette
M
Rating: 4 out of 5
Nice label, reasonable price, to be seen after several washes.
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S
Rating: 4 out of 5
Great, I'm glad
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Response from Petit-Fernand
Thank you for your feedback :) Sandra , C-monetiquette Team
T
Rating: 3 out of 5
Unfortunately the order didn't arrive, I was asked to wait a little longer, but nothing arrived anyway. My order was then sent again and fortunately it arrived The first time I washed it, a sticker unfortunately came off
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Response from Petit-Fernand
Hello Tanja, thank you for ordering from us. We would like to apologize again for the Deutsche Post delivery services. Unfortunately, we have no control over them and therefore if they have lost your parcel, there is nothing we can do other than offer alternative shipping at our expense. We did this immediately when you contacted us. The labels should not come off if all instructions have been followed correctly. Please give us more details by replying to the email we send you. Team EsIstMeins
M
Rating: 3 out of 5
Hello, I'm used to ordering labels from you and I've just noticed that they don't hold up as well on this latest order. Barely 2 or 3 passes through the machines and they come off. On the other hand, my 1st order was of exceptional quality. A bit of a shame
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Response from Petit-Fernand
Hello Bouchra, we apologize for this quality anomaly. We have contacted you by email in order to help you. Have a nice day. Sandra , C-monetiquette Team
A
Rating: 3 out of 5
Labels are really okay, but I waited 14 days for them to arrive in this day and age!!!!
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Response from Petit-Fernand
Hello Amir, Thank you for your order! We would like to apologize for the delivery services of Deutsche Post. Unfortunately, we have no influence on this. The usual delivery time is 2-6 working days, but this can be extended by the post office. Team Esistmeins
C
Rating: 2 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, we have contacted you by email to help you with the tracking of your order. We apologize for this delivery anomaly with the post office. Sandra , Petit Fernand Team
K
Rating: 2 out of 5
My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!
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Response from Petit-Fernand
Hello Karoline, thank you for your comment. We are sorry that you initially received your order incomplete. We replied to your emails on the same day you wrote them. However, in the first email when you selected the delivery of the order, you received general information about the delivery time. This email said to reply if you had any further questions and you never replied. Therefore, you could not get the answer you were looking for earlier. I hope you end up liking the labels and we will be happy to see you again. It's my team
M
Rating: 3 out of 5
Disappointed because the stoppers on the children's bottle leak...
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Response from Petit-Fernand
Hello Magalie, we apologize for this quality anomaly. We have contacted you by email to help you. Have a nice day :) Sandra , C-monetiquette Team
R
Rating: 4 out of 5
The shipment was very well made and met our expectations. We were aware in advance that the post from France would take a little longer. We will definitely recommend the store to others.
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Response from Petit-Fernand
Hello Ralf, thank you very much for your order. We are sorry for the long delivery time. Normally the delivery time is 2-6 working days. We hope that you like our products. It's my team
K
Rating: 4 out of 5
Round stickers were bigger than expected and too big for most labels. Great quality and service
Response from Petit-Fernand
Thank you for taking your time to write a review! We are glad that you liked our labels. They are mostly designed for the notebooks, books, cylindrical containers. If you wish to label any smaller objects, we offer other sizes and advice about the dimensions and usage.
S
Rating: 4 out of 5
Promptness and good communication with the supplier
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Response from Petit-Fernand
Thank you very much for trusting us Susana. Regards
M
Rating: 3 out of 5
The labels are ideal and arrive quickly and well, but the iron-on ones, the truth is that they peeled off after a few washes.
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Response from Petit-Fernand
Hi Marta, we have contacted you by email so we can help you. Good morning, Sandra , Petit Fernand Team
B
Rating: 4 out of 5
easy to use, fast service, would definitely recommend
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W
Rating: 4 out of 5
I received my order in a very short time and everything was perfect! no surprises! Thank you very much
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I
Rating: 4 out of 5
The pressure sensitive labels are great and good quality. This is the third time I have purchased. I am happy with my purchase, but this time the colors are darker than I thought.
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Response from Petit-Fernand
Thanks for sharing your opinion llaria :) Have a nice day, Sandra - Petit Fernand
K
Rating: 4 out of 5
Ordered on October 24 and never arrived. After trying to contact customer service for two weeks, they managed to find a solution I've just received the labels, they're beautiful, exactly as I wanted them. I hope they'll be as strong as the ones I ordered 2 years ago?
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Response from Petit-Fernand
We're sorry you didn't receive your order? Have you contacted our Customer Service? I've just sent you an e-mail to solve the problem.
T
Rating: 4 out of 5
Beautiful and varied products and fast delivery service.
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S
Rating: 4 out of 5
I bought personalized clothing labels that arrived in a quick time. They are very cute. My babies also really liked the personalized water bottles. The caps on the water bottles broke after a short time and I had to replace them twice already. Otherwise great products
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N
Rating: 2 out of 5
The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.
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Response from Petit-Fernand
Hello, have you contacted our Customer Service? We can help you. Sandra , C-monetiquette Team
J
Rating: 3 out of 5
Delivery was fast and the product were of good quality. Only problem was communicating with the customers representative
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Response from Petit-Fernand
We're happy to hear that you are happy with our products. I couldn't find any communication between our customer service and you with the name that I see here, but don't hesitate to write us an email via our contact form on our website to explain what was the problem.
E
Rating: 3 out of 5
The labels are fine, but in my case they are too long and I have to cut them, as they cannot be cut to a shorter size. The quality seems fine to me, they look good on my products, and they stick in a few seconds with the iron. What I liked the least is that they took a long time to arrive.
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Response from Petit-Fernand
We regret that the delivery time is unusually long. Your order was produced within 48 hours. Mathilde , Petit Fernand Team
P
Rating: 3 out of 5
I placed an order on 20.10.2022. On 21.10.2022, I received an email that my order had been sent. But it has not arrived. On 28/10/2022 I sent an email complaining and received no reply. Then on 10/31/2022 I called them. They were very helpful when I called them. They created a new order again. And on 11/9/2022 I finally received the order. The quality of the labels is very good, and the designs are nice, but too much delay for me. They should change the delivery service.
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Response from Petit-Fernand
Hello Pablo, Thank you very much for your order and your review! We are sorry that the post office has lost your labels initially. We are doing everything we can to make the delivery more sufficient and will look for a new partner!
A
Rating: 4 out of 5
Super glue, beautiful designs ?? fast processing, everything worked great, keep it up! One point less because I haven't fully tested them yet and they haven't been through the washing machine yet!
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Response from Petit-Fernand
Hello Alexandra. Thank you for your order. Our labels are machine washable up to 60°C and suitable for tumble drying. If you have any problems, please contact customer service. It's my team
D
Rating: 4 out of 5
The stickers adhere well and the selection is very large. I have ordered twice for my daughter. One star less for the fact that they advertise that the stickers will arrive within 48 hours, we waited at least a week each time.
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Response from Petit-Fernand
Hello Denisa, Thank you for your review! We are glad that you liked our products. We offer production within 48 hours and delivery is 2-6 business days, so you cale order as promised! Team Esistmeins
M
Rating: 4 out of 5
Long delivery. Nevertheless, I am satisfied
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Response from Petit-Fernand
Dear Maryna, thank you very much for your review! We hope that the delivery will be faster next time! EsIstMeins Team
M
Rating: 3 out of 5
THE FONT SIZE COULD BE LARGER. IF YOU OVERDO IT A LITTLE WITH THE IRON, THE LABEL WILL BREAK DOWN. AT LEAST MY ENVELOPE WITH LABELS DID NOT HAVE THE PAPER THAT THE INSTRUCTIONS PUT ON IT. ANYWAY, IT IS A QUICK AND USEFUL IDENTIFICATION, ESPECIALLY IF IT CAN WITHSTAND WASHING, WHICH TIME WILL TELL.
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Response from Petit-Fernand
Hello and sorry if the instructions were not clear to you. There is usually a QR code on the envelope that allows you to access the instructions. There are only self-adhesive labels on your order, so there is no need to use the iron on. Mathilde , Petit Fernand Team
K
Rating: 2 out of 5
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
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Response from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
E
Rating: 4 out of 5
Beautiful labels that you design to your liking (background color, typography and name color, drawing). It facilitates the recognition of the label faster. I still need to check how it holds up to machine washing.
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Response from Petit-Fernand
Hi Elena, thanks for sharing your opinion :) Have a nice day, Sandra - Petit Fernand
I
Rating: 4 out of 5
I am satisfied, and would recommend it to others, I have not only ordered once, and continue to order
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Response from Petit-Fernand
Thank you for your order and thank you for your trust! Team Esistmeins
A
Rating: 4 out of 5
Good service.
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Response from Petit-Fernand
Hi Anika, Thank you very much for your trust :) Good morning, Sandra - Petit Fernand
L
Rating: 3 out of 5
Super practical and very nice design. But they have taken a long time to arrive home and we live in barcelona.
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Response from Petit-Fernand
Hi Laura, thank you for sharing your opinion :) We apologize for the delay in delivery with the post office. Sandra , Petit Fernand Team
D
Rating: 4 out of 5
This is not the first time I have ordered, everything is fine.
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us :) Aii , we hope to reach the fifth star next time :) Have a nice day, Sandra - Petit Fernand
E
Rating: 2 out of 5
The labels are beautiful but they come off alas!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
C
Rating: 4 out of 5
Very high performing labels, they stick very well and do not come off easily. I find the clothing labels very useful and well made. The personalization makes little ones happy and makes their things even more recognizable. Only downside, very long shipping....
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K
Rating: 3 out of 5
Delivery took a while and the color of the stickers did not quite match the expectation. The quality of the stickers is great.
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Response from Petit-Fernand
We are sorry if the color was not satisfactory. If you wish, you can send us a photo so that we can check it.